Avis sur The Marina Inn on San Francisco Bay
The Marina Inn on San Francisco Bay
68 Monarch Bay Dr, San Leandro, CA
Avis
8,6
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
2 févr. 2024
Séjour de 1 nuit en février 2024
Réponse de Hector le 26 févr. 2024
Dear Thierry, We're sorry to hear that your experience did not meet your expectations. Thank you for sharing your feedback with us, and we hope to have the opportunity to improve upon this in the future.
6/10 Satisfaisant
Roger
Voyage en couple
8 déc. 2023
Roger
Réponse de Hector le 26 févr. 2024
Dear Roger, Thank you for highlighting the great dining options near our hotel! We're glad you enjoyed your stay and hope to welcome you back again soon. Safe Travels!
10/10 Excellent
sylvain
11 sept. 2023
sylvain
Séjour de 2 nuits en septembre 2023
Réponse de Hector le 17 sept. 2023
Thank you for the awesome review!
8/10 Bien
VIRGINIE EVE
Voyage en famille
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VIRGINIE EVE
Séjour de 4 nuits en juillet 2023
Réponse de Hector le 29 juil. 2023
Dear Virginie, Thank you for taking the time to share your thoughts on your recent stay with us. We genuinely appreciate your feedback. Regarding your concerns, we apologize for any inconvenience caused during your stay and we thank you for bringing these concerns to our attention. This gives us an opportunity to make improvements. We truly value your feedback and hope to have another chance to provide you with an even better experience.
8/10 Bien
BEKREIT
Voyage en famille
7 sept. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
BEKREIT
Séjour de 1 nuit en septembre 2022
Réponse de Hector le 10 oct. 2022
Dear Bekreit, Thank you for taking the time to share your review with us. We are happy to hear you enjoyed your overall stay. We hope you will choose to stay with us again whenever your travels bring you back to the Bay Area.
8/10 Bien
jonathan
Voyage en famille
30 juil. 2022
Les points forts : Propreté et personnel et service
jonathan
Séjour de 3 nuits en juillet 2022
Réponse de Hector le 1 août 2022
Dear Jonathan, Thank you for making us your choice hotel during your recent travels. We are happy to hear you enjoyed your stay. Please stop by and visit us again the next time you are visiting the Bay Area.
10/10 Excellent
Arthur
24 mai 2022
Arthur
Séjour de 1 nuit en mai 2022
10/10 Excellent
Olivier
Voyage en famille
5 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivier
Séjour de 1 nuit en avril 2022
Réponse de Hector le 9 mai 2022
Dear Olivier, Thank you very much for taking the time to share your review with us. We are delighted to hear you enjoyed your stay at our hotel. Please come back to visit us again soon.
10/10 Excellent
Gilles
1 mars 2022
Gilles
Séjour de 3 nuits en février 2022
Réponse de Hector le 3 mars 2022
Thank you for the awesome review!
6/10 Satisfaisant
Jennifer
26 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
10/10 Excellent
Madeline
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madeline
Séjour de 1 nuit en mai 2024
2/10 Horrible
Eugene
Voyage d’affaires
23 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eugene
Séjour de 1 nuit en mai 2024
Réponse de Hector le 25 mai 2024
Dear Eugene, We are sorry to hear about the issues you experienced during your stay at our hotel. We apologize for the inconvenience of the broken toilet and loud AC unit. If you had notified us of these issues during your stay, we would have been happy to resolve them promptly to ensure you had a comfortable stay. Regarding the parking fee, we apologize for any confusion. While your reservation was prepaid through Expedia, parking fees are charged separately at the hotel. To avoid any confusion parking fees are also listed on all 3rd party booking sites. We apologize if this was overlooked during your booking process. We value your feedback and take your comments seriously. We are working to address these issues and improve our service for future guests. We hope you will consider giving us another chance in the future to provide you with a better experience. Thank you for understanding.
2/10 Horrible
Maria
Voyage en famille
23 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Hector le 25 mai 2024
Dear Maria, We have reviewed your situation and would like to remind you that the reservation you made was non-refundable and prepaid at the time of booking. As stated in our booking terms, we are unable to refund or cancel reservations of this nature. We apologize for any inconvenience this may have caused, and we hope you understand our policy regarding prepaid reservations. If you have any further questions or concerns, please do not hesitate to reach out to our team.
10/10 Excellent
Ruben
21 mai 2024
Ruben
Séjour de 1 nuit en mars 2024
Réponse de Hector le 25 mai 2024
Dear Ruben, Thank you for taking the time to share your review with us! We are thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay.
8/10 Bien
Mz
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Mz
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Mz, Thank you for your wonderful feedback! We are glad to hear that you found our hotel to be a great value for your one-night stay. Our staff takes pride in providing exceptional service to all of our guests, and it is great to hear that you had a positive experience with them. We appreciate your understanding about our need for renovations and hope that you will consider staying with us again in the future. Thank you for choosing our hotel.
2/10 Horrible
Samantha, Bakersfield
Voyage d’affaires
21 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Samantha, We are truly sorry to hear about the experience you had during your stay at our hotel. We apologize for the delay in responding to your message to the general manager, as he was away for the weekend. We take the safety and comfort of our guests very seriously, and it is disappointing to hear that you had to endure such a disruptive and concerning situation. We sincerely apologize for the inconvenience and discomfort this caused during your stay. Please know that we have taken your feedback very seriously and will be addressing this issue with our team to ensure that incidents like this are handled promptly and effectively in the future. In regards to your request for a full refund of the room and parking fees, I am happy to share with you that we will honor you request and have started the process for you. Once again, we apologize for the negative experience you had and hope that you will give us another opportunity to provide you with a much-improved stay in the future.
8/10 Bien
Grace
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements
Grace
Séjour de 2 nuits en mai 2024
Réponse de Hector le 22 mai 2024
Dear Grace, Thank you for your kind review! We are happy to hear that our location was convenient for your visit to see your family. We hope you had a comfortable stay with us and look forward to welcoming you back again soon.
10/10 Excellent
Salvador
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Salvador
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Salvador, Thank you for the perfect rating! We are thrilled to hear that you had a wonderful stay with us. Please let us know if there is anything else we can do to make your next stay even more enjoyable. We look forward to welcoming you back soon!
8/10 Bien
Lin
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lin
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Lin, Thank you for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better stay.
6/10 Satisfaisant
Tracy
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Tracy, Thank you for your feedback. We are delighted to hear that our staff were able to make your stay enjoyable. We appreciate your comments about the facilities and will take them into consideration as we continue to improve our property. We hope to welcome you back in the future for a more updated experience. Thank you for choosing our hotel.
8/10 Bien
Mark
Voyage en famille
17 mai 2024
Les points forts : Personnel et service
Mark
Séjour de 4 nuits en mai 2024
Réponse de Hector le 22 mai 2024
Dear Mark, Thank you for taking the time to leave a review. We are glad to hear that you found our staff to be accommodating and enjoyed our continental breakfast. We apologize for any musty smell in your room and will address this immediately. We hope that you will consider staying with us again in the future. Thank you for your feedback.
10/10 Excellent
Jay
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements
Jay
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Jay, Thank you for choosing to stay with us at The Marina Inn during your business trips to San Leandro. We are delighted to hear that you had a great stay and that you found our staff to be phenomenal. We appreciate your feedback about the hotel being a bit dated and we will take this into consideration for future improvements. We look forward to welcoming you back on your next visit to the area.
8/10 Bien
Chavonne
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chavonne
Séjour de 1 nuit en mai 2024
Réponse de Hector le 22 mai 2024
Dear Chavonne, Thank you so much for choosing to stay with us every time you fly into the Bay Area! We are delighted to hear that we are your favorite hotel. We look forward to welcoming you back for your next visit. Safe Travels!
6/10 Satisfaisant
Steven
Voyage d’affaires
14 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mai 2024
Réponse de Hector le 14 mai 2024
Dear Steven, Thank you for taking the time to provide feedback on your recent stay with us. We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address the issues you mentioned regarding parking fees, room quality, Wi-Fi speed, and hot water temperature with our team to ensure we are providing the best experience possible for our guests. We are glad to hear that you found our staff to be friendly and accommodating. We strive to provide excellent customer service and are pleased to hear that we met your expectations in this area. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with a more enjoyable experience.
10/10 Excellent
Cinthia
13 mai 2024
Cinthia
Séjour de 1 nuit en mars 2024
Réponse de Hector le 14 mai 2024
Dear Cinthia, Thank you for the perfect rating! We're thrilled to hear that you had a wonderful stay with us. We hope to welcome you back again soon. If you have any feedback or suggestions for improvement, please don't hesitate to let us know. Safe travels!
8/10 Bien
Jamie
Voyage en famille
11 mai 2024
Les points forts : Personnel et service
Jamie
Séjour de 1 nuit en mai 2024
Réponse de Hector le 14 mai 2024
Dear Jamie, Thank you for choosing to stay with us during your recent travels. We are glad to hear that our staff members were friendly and helpful during your stay. We appreciate your feedback about the hotel being dated but still offering good value. We are constantly working to improve our property and appreciate your input. We apologize for any inconvenience regarding the airport shuttle schedule, but we are glad it was convenient for you. We hope to welcome you back again in the future. Thank you for staying with us.
10/10 Excellent
Sarah
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mai 2024
Réponse de Hector le 14 mai 2024
Dear Sarah, Thank you for the wonderful review! We are thrilled to hear that you loved your stay with us. We hope to welcome you back again soon at our hotel.
10/10 Excellent
Corey
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corey
Séjour de 1 nuit en mai 2024
Réponse de Hector le 14 mai 2024
Dear Corey, Thank you so much for the great review! We are delighted to hear that you had an awesome stay with us. We hope to welcome you back soon for another fantastic experience.
10/10 Excellent
Ivanna
6 mai 2024
Ivanna
Séjour de 1 nuit en avril 2024
8/10 Bien
Maite
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maite
Réponse de Hector le 14 mai 2024
Dear Maite, Thank you for taking the time to leave a review of your recent stay with us. We apologize that the bed in your room did not meet your expectations in terms of comfort. We take all guest feedback seriously and will certainly look into making any necessary upgrades to ensure a more enjoyable stay for all of our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back again soon.
6/10 Satisfaisant
John
Voyage en groupe
6 mai 2024
Les points forts : Propreté et personnel et service
John
Séjour de 2 nuits en mai 2024
Réponse de Hector le 14 mai 2024
Dear John, Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our room rates reasonable and enjoyed exploring the marina. We hope to welcome you back again in the future.
10/10 Excellent
Pauline, Woodland
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pauline
Séjour de 1 nuit en mai 2024
Réponse de Hector le 14 mai 2024
Dear Pauline, Thank you for staying with us and for taking the time to leave a review. We are glad to hear that you found your room comfortable and quiet, and that you were able to sleep well. We are also happy to hear that you enjoyed the view and surroundings of our hotel. We hope that you will consider staying with us again in the future and that next time you will be able to enjoy our breakfast offerings as well. Thank you again for your feedback.
10/10 Excellent
Cherii
6 mai 2024
Cherii
Séjour de 1 nuit en mai 2024
Réponse de Hector le 12 mai 2024
Dear Cherii, Thank you for taking the time to leave such a positive review! We are so glad to hear that you enjoyed our friendly service and your room. We strive to provide our guests with a comfortable and welcoming experience, and we are thrilled to hear that we succeeded in making your stay enjoyable. We hope to welcome you back to our hotel again soon!
10/10 Excellent
Darlene
5 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Darlene
Séjour de 1 nuit en mai 2024
Réponse de Hector le 12 mai 2024
Dear Darlene, Thank you for your kind review! We are delighted to hear that you enjoyed your stay with us. Our team works hard to provide a clean and quiet environment for our guests, and we are pleased to hear that you found our location convenient. We are also glad that you enjoyed our breakfast bar- we strive to offer a variety of options for start your day off right. We hope to welcome you back again soon!
10/10 Excellent
Edgar
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edgar
Séjour de 1 nuit en mai 2024
Réponse de Hector le 12 mai 2024
Dear Edgar, Thank you for taking the time to rate us. We are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the future. If you have any specific feedback or suggestions, please feel free to let us know. Thank you for choosing to stay with us!
8/10 Bien
Mohamed
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements
Mohamed
Séjour de 1 nuit en mai 2024
Réponse de Hector le 12 mai 2024
Dear Mohamed, Thank you for taking the time to leave a review. We are glad to hear that you appreciated our proximity to the marina. Being close to the marina allows our guest to enjoys its beautiful waterfront views. We hope you enjoyed your stay with us and look forward to welcoming you back in the future.
2/10 Horrible
Venton, San Francisco
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Venton
Séjour de 1 nuit en février 2024
Réponse de Hector le 12 mai 2024
Dear Venton, We apologize that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry to hear that you found our hotel to be old. We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.
10/10 Excellent
Thomas
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Hector le 12 mai 2024
Dear Thomas, Thank you for taking the time to leave your review. We are thrilled to hear that you had a wonderful experience at our hotel. If you have any specific feedback or suggestions for us, please don't hesitate to reach out. We look forward to welcoming you back again soon!
6/10 Satisfaisant
Megan
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements
Megan
Séjour de 1 nuit en avril 2024
Réponse de Hector le 12 mai 2024
Dear Megan, Thank you for choosing to stay with us. We appreciate your loyalty and feedback. We apologize for the inconvenience you experienced with the lack of plugs in your room and the issue with the TV. We have taken note of your comments and will work to address these issues promptly to ensure a more comfortable stay for all of our guests in the future. We also apologize for any delays in addressing the TV issue and for the recent change in our parking fee. We hope to have the opportunity to welcome you back again in the future for an improved experience. Thank you for taking the time to share your feedback with us.
10/10 Excellent
Arlene
1 mai 2024
Les points forts : Propreté
Arlene
Séjour de 1 nuit en avril 2024
Réponse de Hector le 12 mai 2024
Dear Arlene, Thank you for staying with us and for your kind review! We are delighted to hear that you enjoyed your time with us and that our staff made a positive impression on you. We look forward to welcoming you back in the future. Thank you for choosing our hotel!
10/10 Excellent
Naya
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Naya
Séjour de 2 nuits en avril 2024
Réponse de Hector le 1 mai 2024
Dear Naya, Thank you for taking the time to share your feedback with us. We are delighted to hear that Mari was able to assist you during your stay and that you enjoyed the view of the Marina from your balcony. We appreciate your kind words about our breakfast offerings and the complimentary cookies. We apologize for any inconvenience caused by the jets in the hot tub not being operational during your visit. We look forward to welcoming you back to our hotel the next time you are in the area. Thank you for choosing to stay with us.
8/10 Bien
pago
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pago
Séjour de 3 nuits en avril 2024
Réponse de Hector le 1 mai 2024
Dear Pago, Thank you for your feedback! We are glad to hear that you enjoyed your stay at our hotel. We apologize for any inconvenience regarding the sleeping arrangements. Please know that we offer rooms with two beds, and we apologize if inventory was sold out during your booking process. We hope to welcome you back soon and provide you with a more comfortable stay.
2/10 Horrible
J
29 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J
Séjour de 1 nuit en avril 2024
Réponse de Hector le 12 mai 2024
Dear J, We are sorry to hear that you had a negative experience at our hotel. Unfortunately, a credit/debit card is required in order to check into our hotel. We apologize for any inconvenience this may have caused you. If you have any further concerns or feedback, please do not hesitate to contact us directly. Thank you for choosing to stay with us.
10/10 Excellent
Kyaw
29 avr. 2024
Kyaw
Séjour de 1 nuit en avril 2024
Réponse de Hector le 22 mai 2024
Dear Kyaw, Thank you for taking the time to leave your review. We are thrilled to hear that you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back again soon!
10/10 Excellent
Dallas
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dallas
Séjour de 1 nuit en avril 2024
Réponse de Hector le 1 mai 2024
Dear Dallas, Thank you for taking the time to leave us a review! We're pleased to hear that you enjoyed the tranquil surrounding of our property and the beautiful park next door. We work hard to provide a peaceful and relaxing atmosphere for our guests to enjoy. We appreciate your kind words and hope to welcome you back for another peaceful stay in the future.
10/10 Excellent
michelle
27 avr. 2024
michelle
Séjour de 7 nuits en avril 2024
Réponse de Hector le 1 mai 2024
Dear Michelle, Thank you for making us your choice hotel during your recent travels. We are thrilled to hear that you enjoyed your time at our hotel. It was a pleasure having you as a guest and we hope to welcome you back again soon.
10/10 Excellent
Ether
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ether
Séjour de 5 nuits en avril 2024
Réponse de Hector le 1 mai 2024
Dear Ether, Thank you for your kind words! We are delighted to hear that you found our hotel to be peaceful, clean and beautiful. We strive to provide a relaxing and enjoyable experience for all of our guests. We hope to welcome you back again soon for another wonderful stay. Thank you for choosing to stay with us.
10/10 Excellent
John
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Hector le 24 avr. 2024
Dear John, Thank you for your kind review! We are delighted to hear that our staff did an excellent job accommodating you during your stay. We hope to welcome you back again soon for another enjoyable stay.
10/10 Excellent
Les
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les
Séjour de 1 nuit en avril 2024
Réponse de Hector le 24 avr. 2024
Dear Les, Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed the peaceful setting and friendly staff during your stay. We take pride in providing a comfortable and relaxing atmosphere for all our guests. We hope to welcome you back to our hotel in the future and provide you with an even more enjoyable experience.
10/10 Excellent
Nancy
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en avril 2024
Réponse de Hector le 22 avr. 2024
Dear Nancy, Thank you for your positive review! We are pleased to hear that you enjoyed your stay with us and found our location convenient, our check-in & check-out process easy, and our rooms lovely with a great view of the marina. We take pride in providing a clean and quiet environment for our guests and are happy to hear that you found value in your stay. We look forward to welcoming you back again in the future!