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Avis sur Ramada by Wyndham Oakland Downtown City Center

2.5 out of 5
Ramada by Wyndham Oakland Downtown City Center
371 13th St, Oakland, CA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 229 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 320 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 228 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 125 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 104 avis sur 1006." "

8,0/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Yves

Voyage en famille
Les points forts : Propreté et confort de la chambre
Hôtel correct, responsable réception moins...
L'hôtel est pas mal, en plein centre. Par contre j'ai trouvé très désagréable été débité deux fois du parking, soit 20$ au lieu de 10$. Je réclame surtout pour le principe, parce que ce n'est pas honnête. J'ai envoyé un message à l'hôtel hier, mais sans réponse. C'est cette absence de réponse qui me fait écrire ce commentaire.
Séjour de 1 nuit en mai 2023
Réponse de Ayu le 8 mai 2023
Thank you for letting us know. We will need your stay date and full name.

4/10 Médiocre

Kiomara

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Abel

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great place to stay. I would stay here again. Only a couple of blocks from BART. Are around is a little dirty, it’s Oakland though. Police presence is felt to help with the feeling of being safe.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! Convenient and walkable! Good breakfast!
Séjour de 4 nuits en avril 2024

2/10 Horrible

Mihriye Kubra

Les points faibles : Personnel et service
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

Leni

Voyage en couple
Les points forts : Personnel et service
Staff accommodating and helpful. Rooms are small but does the trick. Parking lot is unattended but I was approached by a man pretending to work for the hotel. He wanted to collect money and made a pass at me. Staff says they’re aware of him but haven’t been able to get him to leave.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mihriye Kubra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en avril 2024

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's comfy and cozy. Somehow they manage to cram all my favorite amenities—comfortable bed, plenty of electrical outlets, soft lighting, sturdy desk, chair that supported my back really well, etc.—into one small space. I'll definitely stay here again, and not just because it's in one of my favorite Oakland neighborhoods. My one quibble was that the hot water was lukewarm at best—but that's not a dealbreaker. I'm happy to call this place a home away from home!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Mihriye Kubra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Due to my job, I have stayed here over 3 months. Initially I was thinking to stay here only few weeks, however: when my stay extended, I did not want to go anywhere else than here. How can I thank the team. Roy, Yohannes, Manish, Sandeep and Kiara!! The front desk team is amazing. Whenever I had an issue, they have fixed it immediately. I have stayed different rooms, you get what you pay for. Some rooms are larger, some smaller. But overall it’s well maintained. The housekeeping is very realiable. Ruby and Aye always provide the best service. If something is missed, concierge would help it fixed quickly. I felt so safe and secured here. It’s 3 minutes walk away from 12st Bart and there are a lot of restaurants near by. Definetly I would stay here again if I needed to. Thank you team for your amazing effort , and having me here. I can not thank enough.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with very spacious bathroom. Staff were very friendly and helpful. Convenient location.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Jose

Séjour de 1 nuit en mai 2024

8/10 Bien

Romeo, San Leandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the area
Séjour de 2 nuits en mai 2024

10/10 Excellent

Tashia

Séjour de 1 nuit en avril 2024

2/10 Horrible

Gurjant

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Area is not safe no microwave,no refrigerator the room
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 1 mai 2024
Only rooms booked with microwave and refrigerator, then it will be in the room Thank you

10/10 Excellent

Ruthie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 1 mai 2024
thank you

8/10 Bien

Purushottam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was clean
Séjour de 1 nuit en avril 2024
Réponse de front desk team le 1 mai 2024
Thank you

8/10 Bien

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place in middle of Oakland.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 1 mai 2024
Thank you Jared

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had no problem with my room, I only needed to be able to sleep, the bed was clean and comfortable and I slept well. The front desk, at check in was friendly and helpful. The property is a 1/2 a mile from where I was working, so it was very convenient for me. Downtown Oakland can be a somewhat scary place, but I felt fine inside the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 1 mai 2024
Thank you very much for your feedback.

4/10 Médiocre

Galvin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was very helpful, but building and rooms need lots of repair and maintenance.
Séjour de 5 nuits en avril 2024
Réponse de Front Desk Team le 1 mai 2024
Thank you

10/10 Excellent

Sergio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always excellent experience
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 1 mai 2024
Thank you Sergio!

8/10 Bien

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Modest but quiet, clean and convenient.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Team le 1 mai 2024
Thank you Greg.

8/10 Bien

Raymundo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was polite and helpful with information about the area. I would stay there again!
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

6/10 Satisfaisant

Jacqueline

Les points forts : Propreté, personnel et service, équipements
The staff was awesome. Anything i asked for, they were prompt with service. There was plenty out outlets to plug in my equipment. They had free breakfast. Cut off time was at 930am. However, i never stay at a place where the appliances were unplugged. I had to request them to plug the TV back in because i was to short to reach it. The bed was extra firm. It was uncomfortable to me. I also had to pay for parking wh8ch was 10 dollars. They had a fenced area next to the hotel. On expedia site they said it was free. The surrounding of the hotel was dirty and run down.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

6/10 Satisfaisant

Elray

Séjour de 3 nuits en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

8/10 Bien

LaCynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de front desk team le 25 mars 2024
thank you

8/10 Bien

LaCynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was pleased with my stay. The only thing that I didn’t care for was the height of the toilet. I am experiencing bad knee pain and the lowness of the toilet did not benefit me. I struggled a bit but got through it. I may have not expressed that concern when finding a room.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Team le 25 mars 2024
thank you

10/10 Excellent

Romeo, San Leandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I just feel comfortable in the area
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

4/10 Médiocre

Stephanie, Salem

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were attracted by the cost of the location which explains the stay. We were originally impressed because the room is a little small but it was clean and we thought we got a deal. They did have quality hand soap, shampoo and conditioner on a pump in the shower, but the water pressure was low and often not hot. Most of the time, the water was barely warm after letting it run for minutes to try to get it hot. The A/C in the room was loud, and was dripping water into the walls. They did not have any ice throughout my 4 day stay here and also no forks to eat the waffle you can make for breakfast. The parking was ok, they allow you to pay for parking but it is at your own risk. I did not have any damage or fear of damage of my car though. Another thing was the bathroom floor was warped and slanted toward the sink. I visit the Bay Area often and this location will not be on my return list unless they have major improvements.
Séjour de 4 nuits en février 2024
Réponse de front desk team le 25 mars 2024
thank you

10/10 Excellent

Alex

Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

10/10 Excellent

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am from out of town the transition was very easy
Séjour de 3 nuits en février 2024
Réponse de front desk team le 25 mars 2024
thank you

6/10 Satisfaisant

Edward

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in was very quick but the guy didn’t explain me anything. Nothing! No info for breakfast, check out time or WiFi etc… I saw people look like homeless living here. Room was renovated so looks ok but so small.
Séjour de 1 nuit en février 2024
Réponse de front desk team le 25 mars 2024
thank you

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

6/10 Satisfaisant

Christopher

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
One roach too many
It’s a place to sleep when I go see my family, so I’m not there much only at night. When I got there the room they gave me wasn’t made up yet. No big deal they gave me another room. Then there was a roach in the room! I took pictures of it and went the front desk. They didn’t seem surprised at all! I don’t even get a chance to show the pictures and gave me another room! They went from serving breakfast to just having I guess what they call a continental breakfast. That was a big change but okay. I can get over it all except the roach. It’s close to where my family lives so I could walk if my back is up to it. I’ll give them one more shot.
Séjour de 5 nuits en février 2024
Réponse de Front Desk Team le 26 mars 2024
Our apologies!

2/10 Horrible

Paola

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed one night, while I was leaving (waiting on my ride share) the front desk employee let a man off the street, who was clearly on drugs, come in and eat from the breakfast area. Unprovoked the man started harassing and verbally attacking me, the employee witnessed the whole thing and did absolutely nothing when I looked at him for help instead he mouthed the word sorry to me. I’m a petite woman and felt completely scared for my life. It was completely disturbing. Women do not stay here!!! especially by yourself.
Séjour de 1 nuit en février 2024
Réponse de front desk team le 26 mars 2024
Thank you, Poula

2/10 Horrible

Marche

Séjour de 2 nuits en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

10/10 Excellent

Diquan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like it here they really nice and take care of you
Réponse de front desk team le 25 mars 2024
Thank you

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

8/10 Bien

Susan

Voyage d’affaires
Very kind and attentive staff, all facilities are adequate and just what I needed for my stay in Oakland.
Séjour de 3 nuits en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

2/10 Horrible

Shar

Séjour de 2 nuits en février 2024
Réponse de front desk team le 25 mars 2024
Thank you

6/10 Satisfaisant

Keith

Voyage en famille
Les points forts : Propreté et équipements
I liked that it was clean. I didn't like that their was no heat, no ice, and that people were breaking car windows in the parking lot
Séjour de 3 nuits en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

10/10 Excellent

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 25 mars 2024
Thank you

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 5 févr. 2024
Thank you

6/10 Satisfaisant

Tania

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 5 févr. 2024
Thank you

2/10 Horrible

clarence

Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Team le 5 févr. 2024
What happened?

4/10 Médiocre

Terry

I rented a double which they didn’t have upon arrival the front desk clerk tried to make me believe that a double was two single beds pushed together and that is what I paid for that’s why I only had a single bed so if I needed two beds I had to pay more money I understand the importance of upsale but not at the point of lying to the customer.I explained that I wanted to talk to the manager she eventually agreed to give me two rooms single bed to compensate for the inconvenience but again I was at the front desk and another customer had paid for a double bed and they didn’t have so they charged him for a upgrade for a single so I have this is a regular practice of the hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Team le 5 févr. 2024
Terry, I thought we handled this well. Sorry for not being up to your standards.

2/10 Horrible

mark, santa Cruz

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Team le 5 févr. 2024
What happened?

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean safe friendly
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Team le 7 févr. 2024
Thank you Maria!

4/10 Médiocre

Jordan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I’ve stayed here before. It’s always been a no frills spot. I work near here so it’s convenient when i don’t wanna go all the way home and have work early. This time they put me on the 7th floor. It guess that’s the floor where people are living. Trash all over the halls. Food containers and overflowing trash cans. I. Was just waiting for a rat to pop out. They people living there are also inconsiderate. They are loud, obnoxious, and not clean. It was a horrible experience this time. Also it’s downtown Oakland and the parking lot isn’t closed so your car can definitely get broken into in the parking lot.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Team le 5 févr. 2024
Thanks Jordan