Extérieur
Vérifier la disponibilité

Avis sur Hilton Garden Inn Oakland / San Leandro

3 out of 5
Hilton Garden Inn Oakland / San Leandro
510 Lewelling Boulevard, San Leandro, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 464 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 300 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1000." "

8,6/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Lotfi CHERIF, Tunis Tunisie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour

4/10 Médiocre

irasema

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Everything came out fine but I called customer service because I lost earrings in the restroom and the lady said she was gonna call come back but I havent received a call
Séjour de 1 nuit en mai 2024
Réponse de Anushya le 21 mai 2024
I am extremely disappointed to know we never got back to you. We did not find your earrings , sorry about it. Your feedback is very important to us.

10/10 Excellent

Martin

New staff seems better
Séjour de 1 nuit en mai 2024
Réponse de Anushya le 20 mai 2024
Thank you for your better. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 Excellent

Troy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Area had lots of things nearby which was really convenient.
Séjour de 2 nuits en mai 2024
Réponse de Hilton Garden Inn le 18 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter. and we appreciate your feedback. We hope to welcome you back soon.

2/10 Horrible

Jay

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad
Séjour de 1 nuit en mai 2024
Réponse de Anushya le 15 mai 2024
Thank you for your feedback. Please reach out to us directly if you haave any concerns.

2/10 Horrible

Jennifer, Las Vegas

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I arriv scar 9 pm; I was given a room on the ground floor. As I always do, I went to try the window; to my shock the window lock was broken as in fully off and not able to be secured. The ground level window. I went to the front to get another room; they were full. I was going to just leave but they found something a floor up:, the computers were not working and the ‘food’ (chips, rice crispy treats, soda) was closing. The linens in the new room were tired and it was pretty loud from the street outside. Would not stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Anushya le 14 mai 2024
Hello Jennifer, I am extremely sorry you did not have a great experience with us. Your feedback is important to us and will certainly communicate with our team.

2/10 Horrible

Suzanne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Anushya le 14 mai 2024
Thank you for your response. Please let me know if we can do anything for you

10/10 Excellent

Junrong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Anushya le 13 mai 2024
Thank you for your comments. Looking forward to see you again in the near future

10/10 Excellent

Guadalupe

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Anushya le 7 mai 2024
Thank you for your response. I am glad you enjoyed your stay with us. Looking forward to seeing you again in the near future

6/10 Satisfaisant

Arun

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Okay hotel, but not in a good area. Parking lot is not well-lit saw 'non-guests' parking in the parking lot at night and wandering near pool area in the morning.
Séjour de 4 nuits en avril 2024
Réponse de Anushya le 6 mai 2024
Thank you for your response. Your feedback is important to us

10/10 Excellent

Benton

Séjour de 1 nuit en avril 2024
Réponse de Anushya le 20 mai 2024
Thank you for your feedback. Looking forward to see you again in the near future

8/10 Bien

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lobby reception staff were professional and welcoming.
Séjour de 1 nuit en avril 2024
Réponse de Anushya le 22 avr. 2024
Thank you for your feedback. Looking forward to your future stay with us

10/10 Excellent

Kelly Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xxx
Séjour de 1 nuit en avril 2024
Réponse de Anushya le 19 avr. 2024
Thank you for your comments. Looking forward to see you again in the near future

6/10 Satisfaisant

Mayra

Séjour de 2 nuits en mars 2024
Réponse de Anushya le 15 avr. 2024
Thank you for your comments. Looking forward to see you again in the near future.

8/10 Bien

Markelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it felt comfortable
Séjour de 2 nuits en mars 2024
Réponse de Maren le 6 avr. 2024
Thank you for your warm feedback. We hope to see you again on your next travel around the area.

6/10 Satisfaisant

Marivic

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice but we were disappointed to find the mini refrigerator wasn’t working. Other than that the staff were very nice.
Séjour de 2 nuits en mars 2024
Réponse de Anushya le 5 avr. 2024
Sorry about that fridge was not working. Have you had a chance to report at the front desk? Looking forward to see you again in the near future.

4/10 Médiocre

Elaina

Voyage en couple
Les points faibles : Équipements
Two front desk clerks with a line for check in. Only one clerk was helping people.
Séjour de 1 nuit en mars 2024
Réponse de Maren le 30 mars 2024
We do apologize for the inconvenience it has caused. Please see to it that we are trying to attend to all of our guests. We hope to see you again soon and meet your expectation that next time.

10/10 Excellent

Cuautemoc, Chula Vista

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mars 2024
Réponse de Anushya le 26 mars 2024
Thank you for your comments. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 Excellent

Ryan, Long Beach

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice room. The guest service representative was very kind.
Séjour de 1 nuit en mars 2024
Réponse de Anushya le 14 mars 2024
Thank you for your response. Looking forward to see you again in the near future.

10/10 Excellent

Gabriela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Anushya le 14 mars 2024
Thank you for your comments. Looking forward to see you again in the near future.

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Oakland airport. Right off the freeway.
Séjour de 1 nuit en février 2024
Réponse de Anushya le 1 mars 2024
Thank you for your response. Looking forward to have you in the near future

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, friendly customer service
Séjour de 1 nuit en février 2024
Réponse de Maren - AGM le 25 févr. 2024
Thank you for patronizing our hotel property. We are delighted that you enjoyed your stay with us. We look forward on your next visit.

10/10 Excellent

Alejandro

Séjour de 1 nuit en février 2024
Réponse de Anushya le 21 mars 2024
Thank you for your response. Looking forward to see you again

2/10 Horrible

Elijah

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst hotel I’ve ever stayed at
Séjour de 2 nuits en février 2024
Réponse de Anushya le 21 févr. 2024
I am sorry about your experience you had with us. Please contact the hotel directly if you have any concerns.

2/10 Horrible

HERBERT, Hayward

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Maren - AGM le 25 févr. 2024
Hi Herbert, Thank you for giving your feedback. We would love to hear more information about your previous experience. I reached out to you to know more about your stay. Please do not hesitate to reach out to assist you better.

2/10 Horrible

HERBERT

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de Anushya le 21 févr. 2024
I am sorry you did not have a pleasant experience with us. Please contact us directly if you have any concerns

10/10 Excellent

Tatiana

Séjour de 1 nuit en février 2024
Réponse de Anushya le 21 févr. 2024
Thank you for your response. Looking forward to see you again in the near future.

4/10 Médiocre

Dave

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
No hot ŵater, room cold. Fŕont desk kept saying that someone woulld come to the room repeatedly.. in three days no òne ever came. Bad service
Séjour de 3 nuits en février 2024
Réponse de Maren - AGM le 18 févr. 2024
Hi Dave, we do apologize if you have encountered any issues during your stay. We do appreciate and value your feedback and I'd like to ensure you that this matter will not be overlooked. Thank you for bringing this to our attention and despite the inconveniences you've experienced, I hope that you will still consider staying with us in the future.

10/10 Excellent

Both

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 4 nuits en février 2024
Réponse de Maren - AGM le 11 févr. 2024
Thank you for your warm feedback. I will make sure to share this with the team as we continue to deliver our best to provide good experience with our guests. We look forward to your next stay with us.

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean lobby, room, quiet, and friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Anushya le 31 janv. 2024
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 Excellent

Raul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Anushya le 31 janv. 2024
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 Excellent

Liru

Séjour de 1 nuit en janvier 2024
Réponse de Anushya le 12 févr. 2024
Thank you for your comments. Looking forward to see you again in the near future

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Anushya le 24 janv. 2024
Thank you for your response. Looking forward to see you again in the near future.

8/10 Bien

Ophelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I didn’t expect much of this hotel but I am impressed how comfortable this place is. Quite area yet close to everything. Breakfast is good. I’ll stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Maren le 21 janv. 2024
Thank you for the warm response. We look forward in welcoming you back again.

10/10 Excellent

Barry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Anushya le 31 janv. 2024
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Anushya le 10 janv. 2024
Thank you for your comments. Looking forward to see you again in the near future

8/10 Bien

Marilyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff are wonderful! The location was ideal for my needs and most importantly it felt safe. Shower head did not work properly so the water didn’t come out normally. Tried to adjust it but it was unforgiving. Water pressure is low so the hot water takes time to warm up
Séjour de 12 nuits en décembre 2023
Réponse de Anushya le 10 janv. 2024
I am sorry about your experience. We will certainly speak to my team to look into it. Looking forward to see you in the near future

10/10 Excellent

Nadeeja

Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 10 janv. 2024
Thank you for your comments. Looking forward to see you again in the near future

10/10 Excellent

Marilyn

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Anushya le 10 janv. 2024
Thank you for your experience. Looking forward to see you again in the near future

8/10 Bien

Jennifer M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 3 janv. 2024
Thank you for your response. Looking forward to see you again in the near future

10/10 Excellent

Ernest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Anushya le 3 janv. 2024
Thank you for your comments. Looking forward to see you again in the near future

6/10 Satisfaisant

Sarah

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Friendly staff but poor quality for a Hilton hotel
The staff was so friendly and helpful. Elizabeth at the bar/restaurant was absolutely amazing, she was so sweet and quick to take care of her customers. The worst part of my stay was how uncomfortable the bar/restaurant area was since it was so cold. Another guest even commented that they were going to order a steak but decided not to since it would get cold almost immediately. Elizabeth even grabbed a portable heater and set it up near the bar to try and keep the guests from freezing. The hotel room was comfortable except for the fact the bathtub had rust in the bottom of it. I can't say that I was impressed after my stay.
Séjour de 2 nuits en décembre 2023
Réponse de Anushya le 20 déc. 2023
Thank you for your comments. It is wonderful to know about our staff who accommodated your needs. I will pass on your appreciation to her. We are working on our AC in the lobby to fix it right away. Looking forward to have you back in the near future

8/10 Bien

Sara

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was nice but logging into the wifi was confusing and I was very frustrated and gave up trying to get my iphone on their wifi. Other than that it was as enjoyable a stay as any other.
Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 18 déc. 2023
We are happy to know you were satisfied with your overall stay. Your comments on the WIFI is taken seriously and will work with our WIFI team diligently.

2/10 Horrible

Merrick

Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 10 janv. 2024
Thank you for your comments. Looking forward to see you again

10/10 Excellent

Jaime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Everything Was World Class,,,,, With The Exception of The COLD Morning Breakfast. Eggs, Potatoes, Cold Bacon with Lard, and Cold Sausage Unfortunately We’re Paid For, By Third Party Reservations, and NOT Refundable. Hilton is First Class, and Hopefully This is Just a One Time Experience. Once Again,,,,, The Check-In Service By Sidney and His Hotel Staff Was Amazing and The Cleanliness Remarkable !!!
Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 13 déc. 2023
Thank you for your response. We are happy to know you enjoyed your stay. Our employees hard work are much appreciated. Looking forward to have you back in the near future

10/10 Excellent

Gail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 13 déc. 2023
Thank you for your response. Our team is highly appreciative of your business. Looking forward to have you back in the near future.

4/10 Médiocre

Michael, san leandro

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I didn’t like the loud argument that two of the guests had early one morning. The elevators and the floors were dirty tattered and dated. Time to clean and replace
Séjour de 2 nuits en décembre 2023
Réponse de Anushya le 7 déc. 2023
Thank you for your comments. I'm sorry you were disappointed with your experience. We will certainly talk with our team. Looking forward to have you in the near future

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Clean, but not comfortable
The hotel and lobby look nice from the outside, however they never answer the phone. Front desk is nice and help once you are there in person. There is a bit of a homeless issue around this location so they lock the doors in the evening where you need a key to get in. The room looked nice, seems clean BUT the walls are paper thin. We could hear and understand every word the room next to use was saying, so we didnt get much sleep. The bathroom was clean with low lighting, my only complaint was the shower heads. They were corroded and the spray was either a mist on one side and a pouring fauct on the other from the head. I wouldn't stay more than a night at this hotel if I needed to stay in the area again.
Séjour de 1 nuit en décembre 2023
Réponse de Anushya le 6 déc. 2023
Sorry about the inconvenience caused to you. Your comments are taken seriously and will work with our team members to give them a constructive feedback. Looking forward to have you back in the near future.

6/10 Satisfaisant

Dave

Les points forts : Propreté
Lighting in room was dim. Not enough towels. Out of tissues. No next day service to the room.
Séjour de 2 nuits en novembre 2023
Réponse de Anushya le 29 nov. 2023
Thank you for your comments. Looking forward to have you back in the near future

8/10 Bien

Christopher

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
ok
Séjour de 1 nuit en novembre 2023
Réponse de Anushya le 28 nov. 2023
Thank you for your comments. Looking forward to have you back in the near future