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Avis sur Hampton Inn & Suites Oakland Airport-Alameda

2.5 out of 5
Hampton Inn & Suites Oakland Airport-Alameda
1700 Harbor Bay Parkway, Alameda, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 537 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 305 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1003." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Hôtel de bon confort . Nous avons réservé cet établissement car notre vol arrivait à 1h du matin à l'aéroport de Oakland. Nous avons pû faire l'enregistrement vers 1h30 du matin sans problème .
Séjour de 1 nuit en décembre 2018
Réponse de Tyrell J le 22 janv. 2019
We are glad the hotel was comfortable for you. We thank you for your feedback.

8/10 Bien

DOMINIQUE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel, véhicule conseillé
Les plus: bon petit déjeuner (inclus), bonne literie et insonorisation. Proche de l'aéroport et du ferry harbour bay pour san francisco. Staff serviable. Possibilité de prêt de vélos (non testé) Les moins: travaux de la chaussée quand nous y étions, loin du centre = voiture nécessaire. Nous avons utilisé le service de shuttle, mais le week-end, le lobby est vite débordé et une fois impossible de joindre le lobby, du coup obligé de payer un taxi pour retour à l'hôtel. Piscine assez petite et nombreux avions qui passent.
Séjour de 3 nuits en juillet 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
odeur dans la chambre au rez de chaussée
La demande lors de la réservation d'une chambre dans les étages n'avait pas été prise en compte. La réception n'a rien voulu faire une fois sur place (après un vol Paris-Oakland de 11 heures). La chambre au rez de chaussée avait des odeurs.

8/10 Bien

sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un peu cher pour un hôtel standard proche de l'aéroport ,petit déjeuner moyen.
Séjour de 1 nuit en juillet 2017

10/10 Excellent

Toni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This area is convenient to the airport.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Jovanna

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cons: At check in, they asked if we had a car parked in the lot. We said yes, and they said we needed to put a ticket on the dash, which they gave us. They never mentioned that it was $16/day. We would have appreciated the heads up. I also think it’s ridiculous that they charge $16/day for me to self-park my car in a normal lot (not even a garage). The room was dated, and there was something sticky on sections of the carpet and bathroom floor. There is no mini fridge in the room. Pros: the breakfast was good and varied. And it’s about 10 minutes from the airport.
Séjour de 1 nuit en mai 2024
Réponse de GM-Nicoll le 20 mai 2024
Thank you for your feedback. We're glad to hear you enjoyed the breakfast and the convenience of being close to the airport. We apologize for not informing you about the parking fee at check-in and for the cleanliness issues you encountered in your room. Additionally, we understand the inconvenience of not having a mini fridge. Your comments are valuable to us, and we will address these concerns to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Sandra, Brentwood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff helpful and friendly, nothing too much trouble. Would recommend
Séjour de 1 nuit en mai 2024
Réponse de GM-Nicoll le 13 mai 2024
It's wonderful to hear that the staff was helpful and friendly during your stay. A hospitable and accommodating staff can really make a difference in the overall experience. If you have any other feedback or need further assistance, feel free to let me know!

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 13 mai 2024
Thank you for sharing your positive feedback! If you have any other comments or questions, feel free to let me know.

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GM-Nicoll le 8 mai 2024
It sounds like you had a fantastic experience during your stay! A 5 out of 5 rating indicates that you were highly satisfied with your overall experience at the hotel. If there's anything specific you enjoyed or if you have any other feedback to share, feel free to let me know!

10/10 Excellent

LaVerne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best Breakfast, spacious Rooms, very nice staff
Séjour de 5 nuits en avril 2024
Réponse de GM-Nicoll le 6 mai 2024
It's great to hear that you enjoyed the breakfast, found the rooms spacious, and appreciated the friendliness of the staff during your stay! Providing a positive experience is always a top priority for hotels, and it sounds like they succeeded in making your stay enjoyable. If you have any other comments or questions, feel free to share!

10/10 Excellent

Surinder, Greer

Séjour de 1 nuit en avril 2024

10/10 Excellent

Grace

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 23 avr. 2024
Great to hear that you had a positive experience! If you need any further assistance or have any other feedback, feel free to let me know.

10/10 Excellent

Brett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 19 avr. 2024
Thank you for sharing your rating! If there's anything else you'd like to add or if you have any other feedback, feel free to let me know. I'm here to help!

10/10 Excellent

Robert, Santa Rosa

Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 8 mai 2024
It sounds like you had a fantastic experience during your stay! A 5 out of 5 rating indicates that you were highly satisfied with your overall experience at the hotel. If there's anything specific you enjoyed or if you have any other feedback to share, feel free to let me know!

2/10 Horrible

Ann

Microwave in breakfast area had dried congealed yuck in it. Just disgusting. I had to tell the front desk that the phone in the room didn’t work THREE times.
Séjour de 6 nuits en avril 2024
Réponse de GM-Nicoll le 12 avr. 2024
I'm sorry to hear about the issues you encountered during your stay. It's disappointing that the microwave in the breakfast area wasn't clean and that you had to report the phone in your room multiple times. Your feedback is important for the hotel's improvement,we will take the necessary steps to address these issues promptly. If you have any other concerns or need further assistance, please feel free to let me know.

6/10 Satisfaisant

Rosaisela

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 10 avr. 2024
Thank you for your feedback! If there's anything specific you'd like to share about your experience or if you have any questions, feel free to let me know. I'm here to help!

6/10 Satisfaisant

Trudie

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Was told the hot tub was working but it was ice cold. The bar was closed. The front desk had trouble finding my reservation. But the place was clean and the breakfast surprisingly good.
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 8 avr. 2024
Thank you for sharing your experience. It's unfortunate to hear about the issues you encountered with the hot tub, bar, and reservation process. However, I'm glad to hear that you found the place clean and enjoyed the breakfast. Your feedback is valuable and will likely help the hotel improve its services. If you have any other comments or if there's anything else I can assist you with, please feel free to let me know!

4/10 Médiocre

Rosaisela

Séjour de 2 nuits en avril 2024
Réponse de GM-Nicoll le 8 avr. 2024
I'm sorry to hear that your experience was not satisfactory. If you'd like to provide more details or specific feedback about what aspects of your stay were disappointing, I'm here to listen and assist you further.

10/10 Excellent

Geve

Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 30 avr. 2024
It sounds like you had a pleasant experience! If you have any other feedback or if there's anything else you'd like to share about your stay, feel free to let me know.

10/10 Excellent

Erin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was great to stay at, especially considering the state of Oakland. We were there are a family and I felt safe having my kids with me. It was a very short stay so we didn’t get to experience the breathe of the hotel but for what we came for, it was perfect. My only complaint and issue I had was cell phone service in our room was practically non-existent and the WIFI was TERRIBLE!
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 3 avr. 2024
It's good to hear that you found the property to be safe and suitable for your family. However, it's unfortunate that you experienced issues with cell phone service and Wi-Fi during your stay. In today's connected world, reliable internet access is crucial for many travelers. If there's anything else you'd like to share or if you have any other questions, feel free to let me know!

10/10 Excellent

Khanh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 1 avr. 2024
It sounds like cleanliness was a positive aspect of your experience. Cleanliness is crucial for a comfortable stay, so it's great to hear that you found the accommodations to be clean. If you have any other feedback or if there's anything else I can assist you with, please feel free to let me know!

10/10 Excellent

Susan

Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 19 avr. 2024
Thank you for sharing your rating! If you have any other comments or questions, feel free to let me know.

8/10 Bien

Megan

Voyage en famille
Les points forts : Propreté et personnel et service
We had a good stay! Breakfast was really nice, something for everyone. Room was ok. No fridge, but yes to coffee pods. Pillows and blankets were nice and soft. The only thing that was unfortunate was we were told the outdoor pool was heated, but it definitely was not.
Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 26 mars 2024
Thank you for sharing your experience! I'm glad to hear that overall you had a good stay and enjoyed the breakfast options. I'm sorry to hear about the disappointment with the outdoor pool not being heated as expected. Your feedback is valuable and will be noted. If there's anything else I can assist you with or if you have any further comments, please feel free to let me know!

10/10 Excellent

Christine

Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 10 avr. 2024
Great to hear that you had a positive experience! If you have any further comments or if there's anything else I can assist you with, just let me know.

10/10 Excellent

carolynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Airport runway!
Séjour de 4 nuits en mars 2024
Réponse de GM-Nicoll le 21 mars 2024
Thank you for sharing your positive feedback! If you have any other comments or if there's anything else I can assist you with, please feel free to let me know.

10/10 Excellent

George, Redlands

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love this motel and will stay here whenever we are in the area near San Francisco
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 5 mars 2024
I'm sorry to hear that your experience was not satisfactory. If there's anything specific you'd like to share about what went wrong or if there's anything I can assist you with, please feel free to let me know. Your feedback is valuable in helping improve future experiences.

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay. Perfect location next to work
Séjour de 4 nuits en février 2024
Réponse de GM-Nicoll le 27 févr. 2024
I'm glad to hear that you enjoyed your stay and found the location convenient! If you have any other comments or need assistance with anything else, feel free to let me know.

10/10 Excellent

Joshua, Fort Bragg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was wonderful!
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 26 févr. 2024
It's fantastic to hear that you had a wonderful experience with the staff! Friendly and helpful staff can truly enhance a hotel stay. If there's anything else you'd like to share about your experience or if you have any other feedback, feel free to let me know.

8/10 Bien

Steven

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at dozens of different Hampton Inns lately and this is first one that didn't have a fridge or microwave in the room. Wasn't what I was expecting but everything else was good. Staff was friendly and the everything was clean.
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 23 févr. 2024
Thank you for your feedback. It's helpful to know that the absence of a fridge and microwave was unexpected for you. This information can assist other travelers in understanding the amenities available at this Hampton Inn location. It's great to hear that the staff was friendly and the property was clean overall. If you have any further comments or suggestions, feel free to share them.

8/10 Bien

EFFRICH LEON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quality of breakfast and lunch could be improved
Séjour de 2 nuits en février 2024
Réponse de GM-Nicoll le 23 févr. 2024
Thank you for sharing your feedback. Improving the quality of breakfast and lunch offerings is important for enhancing the overall guest experience. Providing specific suggestions or preferences to the hotel management could help them tailor their menu to better meet guest expectations.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay
We arrived late and checked in so we could rent our car in the morning. They were very accommodating. It was a wonderful experience.
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 22 févr. 2024
It's great to hear that you had a wonderful experience and that the hotel staff were accommodating, especially considering your late arrival. If you need any further assistance or have any questions, feel free to ask!

8/10 Bien

Patricia

The room was clean and very pleasant the bed very comfortable. I was surprised that there was not a small refrigerator. Usually there’s a small set up with a coffee pot and refrigerator. Definitely miss those as I like to make my own tea in the morning.
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 20 févr. 2024
Thank you for your feedback. It's great to hear that you found the room clean and comfortable. The absence of a refrigerator can indeed be inconvenient, especially for guests who like to have beverages or snacks readily available. In the Furture if your room does not come with a refrigerator we can always place one in your room upon request.

8/10 Bien

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the airport. Great Did not like that I had to pay for parking. It just seems nickel and dimey.
Séjour de 4 nuits en février 2024
Réponse de GM-Nicoll le 20 févr. 2024
Thank you for sharing your feedback about your stay. It's good to hear that you found the hotel's proximity to the airport convenient. Regarding the parking fee, it's understandable that additional charges can be frustrating. Many hotels charge for parking to cover the cost of maintaining the parking facilities. However, it's valuable feedback for the hotel management to consider. If you have any other comments or concerns, feel free to share!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Airplane noise at night is terrible
Séjour de 4 nuits en février 2024
Réponse de GM-Nicoll le 20 févr. 2024
I'm sorry to hear that you experienced disruptive airplane noise during your stay. If you have any specific concerns or if you'd like assistance with finding a quieter accommodation in the future, feel free to let me know.

10/10 Excellent

Richard, Alamo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent front desk service.
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 16 févr. 2024
I'm glad to hear that you had an excellent experience with the front desk service! If you have any more feedback or if there's anything else you'd like to share, feel free to let us know. We're here to assist you!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charge Overnight Parking
They didn't inform you about the $16 charge for overnight parking. I stayed there for 2 nights, resulting in a total charge of $32.
Séjour de 2 nuits en janvier 2024
Réponse de GM-Nicoll le 14 févr. 2024
We apologize for any inconvenience caused by the lack of communication regarding the overnight parking charge. We aim to provide transparent information about all fees associated with your stay. Your feedback is valuable, and we will use it to improve our communication processes moving forward. If there's anything else we can assist you with or if you have any further concerns, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Barry, Seattle

Séjour de 2 nuits en février 2024
Réponse de GM-Nicoll le 21 mars 2024
Thank you for providing your rating! If you have any additional comments or feedback about your experience, feel free to share.

10/10 Excellent

Yufu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price and excellent service and I’ll book it again next time.
Séjour de 3 nuits en février 2024
Réponse de GM-Nicoll le 12 févr. 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be of good value and that you were satisfied with the service you received. We look forward to welcoming you back on your next visit to the area. If there's anything specific you'd like us to assist you with for your next stay, please don't hesitate to let us know. We appreciate your loyalty and the opportunity to host you again.

10/10 Excellent

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice all around experience.
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 12 févr. 2024
Thank you for sharing your experience. If there are any specific aspects you particularly enjoyed or any areas where you believe there is room for improvement, feel free to provide feedback. Your input is valuable in ensuring a consistently positive experience for all guests.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very satisfying
Séjour de 2 nuits en février 2024
Réponse de GM-Nicoll le 12 févr. 2024
Thank you for your positive rating! If you have any further comments or if there's anything else I can assist you with, please don't hesitate to let me know.

8/10 Bien

Timothy

Voyage d’affaires
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 12 févr. 2024
Thank you for your rating. If there are any specific aspects of your stay that you think could be improved or if you have any additional feedback to share, please feel free to let me know. Your input helps in ensuring a better experience for future guests.

8/10 Bien

REZA, Brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked this property because of its close proximity to the Oakland Airport and easy access to the highways.
Séjour de 3 nuits en février 2024
Réponse de GM-Nicoll le 12 févr. 2024
Thank you for sharing your feedback. It's great to hear that you found the property's location convenient, especially in terms of its proximity to the Oakland Airport and easy access to highways. Location is indeed an important factor when choosing accommodations, and it's good to know that the property met your needs in this regard. If you have any further comments or if there's anything else you'd like to share about your experience, feel free to let me know.

10/10 Excellent

James

Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 21 mars 2024
Thank you for your feedback! If you have any further comments or if there's anything else I can assist you with, feel free to let me know.

10/10 Excellent

Patrick

Voyage en famille
Front desk professionalism
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 1 févr. 2024
Thank you for noting the professionalism at the front desk. Professional and courteous service is essential in ensuring a positive guest experience. If there are any specific aspects of the front desk service you would like to highlight or if you have suggestions for improvement, please feel free to provide more details. Your feedback is important for maintaining high standards of service.

10/10 Excellent

Kalim

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People at front desk are really helpful and always smiling. Especially Priscilla she was very welcoming
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 1 févr. 2024
Thank you for sharing your positive experience, particularly highlighting the helpful and welcoming attitude of Priscilla at the front desk. Such feedback is valuable for the hotel's staff recognition and helps in maintaining a positive guest experience. If there are any additional details or specific aspects you'd like to mention or suggest for improvement, feel free to provide more information.

10/10 Excellent

Kalim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The receiver at the front desk was smiling and very helpful
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 1 févr. 2024
I appreciate your positive comment about the front desk staff. A welcoming and helpful front desk team significantly contributes to a positive guest experience. If there are any specific details or incidents that stood out during your interaction with the front desk staff, your additional insights would be beneficial for the hotel's ongoing efforts to enhance guest satisfaction.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 1 févr. 2024
Thank you for your feedback. I'm glad to hear that your experience was positive. If there are any specific aspects or features that you particularly enjoyed or found noteworthy during your stay, providing that information would be valuable for the hotel's ongoing efforts to maintain and improve its services.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 5 févr. 2024
I'm pleased to hear that you found the accommodations clean. Cleanliness is of paramount importance in ensuring a comfortable and enjoyable stay. If you have any other comments or specific feedback about your experience, please don't hesitate to share. Your input is valuable.

8/10 Bien

Ariel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Homey. Staff are friendly and helpful.
Séjour de 3 nuits en janvier 2024
Réponse de GM-Nicoll le 26 janv. 2024
It's wonderful to hear that you found the atmosphere homey and that the staff were friendly and helpful. A welcoming environment and helpful staff can contribute significantly to a positive stay. If you have any more thoughts to share or if there's anything specific you'd like to highlight about your experience, feel free to let me know!

8/10 Bien

Anil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They have an airport shuttle service to and fro from the Oakland airport for $10.
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 25 janv. 2024
Thank you for sharing that information. Airport shuttle services can be convenient for travelers, especially when they are reasonably priced. If you have any more details or if there's anything else you'd like to share about your experience, feel free to let me know!