Avis sur HYATT house Emeryville/San Francisco Bay Area
HYATT house Emeryville/San Francisco Bay Area
5800 Shellmound Street, Emeryville, CA
Avis
8,6
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Jamie le 3 janv. 2024
Dear Mikael,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. While we were delighted to hear that you had an enjoyable stay overall, we do apologize any inconvenience with the nearby trains, and for any discomfort with the sofa bed. We will share this feedback with our team as we continue our efforts to enhance our guest experience. We hope to have the opportunity to welcome you back as our guest in the future!Warm regards,
8/10 Bien
Sophie
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres confort spacieux super petit dej compris !
Sophie
Séjour de 1 nuit en août 2023
Réponse de Hyatt House le 28 août 2023
Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. Please visit us again.
6/10 Satisfaisant
Olivier
Voyage en famille
19 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Quite ok
Olivier
Séjour de 4 nuits en août 2023
8/10 Bien
VIEREN
Voyage en famille
10 août 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
VIEREN
Séjour de 1 nuit en août 2022
10/10 Excellent
Patricia
Voyage en famille
11 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en juillet 2022
Réponse de Hyatt House Emeryville le 14 juil. 2022
Thank you for your feedback. We are delighted to know that you enjoyed your stay. Please visit us again.
8/10 Bien
rodolphe
Voyage en famille
9 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plutot pas mal
rodolphe
Séjour de 1 nuit en juillet 2022
6/10 Satisfaisant
Pascal
5 juin 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mon avis perso
Pascal
Séjour de 1 nuit en juin 2022
6/10 Satisfaisant
Jenny
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 1 nuit en mai 2024
Réponse de Hyatt House le 27 mai 2024
Thank you for your feedback.
8/10 Bien
Ronald
21 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en mai 2024
Réponse de Jamison le 22 mai 2024
Hello Ronald, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at HYATT house Emeryville/San Francisco Bay Area!Best regards, Jamison
8/10 Bien
Pilkyu
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pilkyu
Séjour de 2 nuits en mai 2024
Réponse de Laura le 20 mai 2024
Dear Pilkyu,Thank you for sharing your experience with us. Your feedback on breakfast is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
8/10 Bien
Ghaith
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ghaith
Séjour de 2 nuits en mai 2024
Réponse de Veronica le 21 mai 2024
Hello Ghaith!Thank you for sharing the great star rating! We are happy that you enjoyed your stay with us at Hyatt House Emeryville/San Francisco Bay and thank you for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.
2/10 Horrible
Lisseth
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Lisseth
Séjour de 4 nuits en mai 2024
10/10 Excellent
Andrew
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en mars 2024
Réponse de John le 14 mai 2024
Hello Andrew,Thank you for posting this review of our Hyatt House Emeryville/San Francisco Bay Area. I am happy to see you like our hotel. I hope you can stay with us again soon.Best Regards,John
4/10 Médiocre
Hadi
Voyage en famille
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hadi
Séjour de 4 nuits en mai 2024
Réponse de Tania le 17 mai 2024
Hi Hadi,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We are sorry that due to the issues you encountered with the noise from the trains that this stay fell short of your expectations. We would like to have the opportunity to address your concerns. Please contacts us on our social media site so that we can assist you further. We hope to hear from you soon.Warm regards,Tania
6/10 Satisfaisant
Melissa
Voyage en famille avec de jeunes enfants, Voyage en famille
11 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Melissa
Séjour de 2 nuits en mai 2024
Réponse de Tieysha le 12 mai 2024
Hello Melissa,Thank you so much for your rating as well as your review. We are so pleased to know that loved the setup of our rooms with the small kitchens, free parking during your stay, and the convenience of being near variety of delicious foods We look forward to welcoming you back to Hyatt House Emeryville/San Francisco Bay Area in the future.Best Wishes,
8/10 Bien
Alison
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alison
Séjour de 1 nuit en mai 2024
Réponse de Lindsey le 10 mai 2024
Dear Alison,Thank you for your review. We are happy to hear you enjoyed the cleanliness of our hotel. We are disappointed to hear that you had to walk around the property with your luggage. Your feedback has been passed on to our management team. We hope to welcome you again soon.Best Wishes,
6/10 Satisfaisant
Martha Areli Salas
Voyage en famille avec de jeunes enfants, Voyage en famille
7 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Martha Areli Salas
Réponse de Jamie le 8 mai 2024
Dear Martha,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We sincerely apologize for the experience you faced during check-in. It is incredibly important to us that every guest feels welcomed and valued from the moment they arrive, it's disheartening to hear that we fell short in this regard during your stay. Your feedback is valuable to us, please know your feedback has been shared with our executive colleagues so that we may address this internally to ensure similar incidents do not occur in the future. Thank you for staying with us, we truly hope to have the opportunity to welcome you back as our guest in the future for an enhanced stay experience.Warm regards,Jamie
10/10 Excellent
Henry
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Henry
Séjour de 2 nuits en mai 2024
Réponse de Jamie le 8 mai 2024
Dear Henry,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We were delighted to hear that you had an enjoyable stay experience. Thank you for staying with us, we hope to welcome you back as our guest on your future visits to the area!Warm regards,Jamie
6/10 Satisfaisant
Jeffrey
Voyage en famille, Voyage avec des animaux de compagnie
5 mai 2024
Les points forts : Personnel et service
Jeffrey
Séjour de 2 nuits en mai 2024
Réponse de Jamie le 6 mai 2024
Dear Jeffrey,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We appreciate your feedback in regard to our breakfast offerings, as well as our parking. This will be shared with our executive team for consideration for future enhancements to our facilities. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future.Warm regards,Jamie
10/10 Excellent
DAISY
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DAISY
Séjour de 1 nuit en mai 2024
Réponse de Rebecca le 7 mai 2024
Hello Daisy,Thank you for your feedback and recent stay at Hyatt House Emeryville. It was our pleasure to welcome you. We hope to welcome you back.Warm regards,Rebecca
10/10 Excellent
Noe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noe
Séjour de 1 nuit en mai 2024
Réponse de Laura le 6 mai 2024
Dear Noe,3Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,
6/10 Satisfaisant
Donald
4 mai 2024
Les points faibles : Équipements
Donald
Séjour de 1 nuit en avril 2024
Réponse de Melinda le 4 mai 2024
Dear Donald,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area for an improved stay that exceeds all expectations!Warm regards,Melinda
10/10 Excellent
Neil
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neil
Séjour de 3 nuits en avril 2024
Réponse de Shelly le 4 mai 2024
Hello, Neil! Thank you for your five-star rating. We are delighted you found the hotel to be nice. Thank you for your loyalty to Hyatt and please let us know if we may be of further assistance. We look forward to welcoming you again as our guest. Warm Regards, Shelly
6/10 Satisfaisant
Bruce
Voyage d’affaires
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en mai 2024
Réponse de Ana le 3 mai 2024
Dear Bruce,We appreciate your valuable feedback. Thank you for staying with us while visiting Emeryville. We're sorry to hear the check-in process was slow. We'd like to discuss your experience further; please contact us via our Social or Chat platforms.
10/10 Excellent
Antonio
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio
Séjour de 2 nuits en avril 2024
Réponse de Melinda le 2 mai 2024
Dear Antonio,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area again soon!Warm regards,Melinda
10/10 Excellent
Dylan
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dylan
Séjour de 2 nuits en avril 2024
Réponse de Laura le 29 avr. 2024
Dear Dylan,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back soon. Best regards,
8/10 Bien
Kyaw
Voyage en famille, Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kyaw
Séjour de 1 nuit en avril 2024
Réponse de Candace le 29 avr. 2024
Dear Kyaw,Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. We hope to welcome you again in the future at Hyatt House Emeryville/San Francisco Bay.Warm regards,Candace
4/10 Médiocre
Ishita
Voyage en famille, Voyage d’affaires
28 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ishita
Séjour de 2 nuits en avril 2024
Réponse de Laura le 29 avr. 2024
Dear Ishita,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on dining options and our customer service is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
6/10 Satisfaisant
Christina
27 avr. 2024
Christina
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 18 mai 2024
Dear Christina! Thank you for the rating your stay with us. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Shelly
10/10 Excellent
Anna
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en avril 2024
Réponse de Melinda le 27 avr. 2024
Dear Anna,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area again soon!Warm regards,Melinda
10/10 Excellent
Antonio
27 avr. 2024
Antonio
Séjour de 1 nuit en avril 2024
Réponse de Tania le 17 mai 2024
Hello Antonio,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay, and we hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania
10/10 Excellent
James
26 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Jamie le 28 avr. 2024
Dear James,Thank you for your great 5/5 rating for our Hyatt House Emeryville/San Francisco Bay Area! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie
2/10 Horrible
Tanecia
24 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Tanecia
Séjour de 3 nuits en avril 2024
Réponse de Shelly le 26 avr. 2024
Dear Tanecia! We are thankful that you took time out to rate your stay experience with us. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards, Shelly
10/10 Excellent
Tao
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tao
Séjour de 1 nuit en avril 2024
Réponse de Veronica le 23 avr. 2024
Hello Tao!Thank you for sharing the amazing star review! We are delighted to hear that you enjoyed your stay with us! Thank you for choosing Hyatt House Emeryville/San Francisco Bay! We hope to welcome you back in the future, so please feel free to contact us should you need any assistance.
10/10 Excellent
Jae
20 avr. 2024
Jae
Séjour de 1 nuit en avril 2024
Réponse de Betsy le 11 mai 2024
Dear Jae,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Sudhir
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sudhir
Séjour de 4 nuits en avril 2024
Réponse de Dacia le 18 avr. 2024
Hi Sudhir,We are so pleased to learn that you had a great stay. Thank you for your stay feedback and the 5-star review. We hope to welcome you back for another great stay soon.Kind regards,
10/10 Excellent
Malay
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malay
Séjour de 1 nuit en avril 2024
Réponse de Travis le 17 avr. 2024
Hello Malay!Thank you for taking the time to provide a review of our hotel. We are glad to hear you enjoyed your stay and look forward to welcoming you back again soon!Warm Regards, Travis
8/10 Bien
Heathyr
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heathyr
Séjour de 5 nuits en janvier 2024
Réponse de Hyatt House le 18 avr. 2024
Thank you for your feedback. Please visit us again.
10/10 Excellent
dean
Voyage en famille
15 avr. 2024
Les points forts : Équipements
dean
Séjour de 1 nuit en avril 2024
Réponse de Angela S. le 16 avr. 2024
Hello Dean,Thank you for taking the time to rate your experience. We are thankful you chose to stay at our hotel and appreciate your kind comment. We look forward to welcoming you back for another great stay!Best regards,Angela
10/10 Excellent
Mark
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de Angela S le 16 avr. 2024
Hello Mark,Thank you for taking the time to rate your experience. We are thankful you chose to stay at our hotel and appreciate the five-star rating. We look forward to welcoming you back for another great stay.Best regards,Angela
8/10 Bien
Keum Jong
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keum Jong
Séjour de 2 nuits en avril 2024
Réponse de Angela S. le 16 avr. 2024
Hello Keum Jong,Thank you for taking the time to rate your experience. We appreciate your choosing to stay at our hotel and look forward to welcoming you back soon.Best regards,Angela
4/10 Médiocre
Victoria
13 avr. 2024
Victoria
Séjour de 1 nuit en avril 2024
Réponse de Jamie le 14 avr. 2024
Dear Victoria,Thank you for taking the time to review our Hyatt House Emeryville/San Francisco Bay Area. We appreciate your comments about the affordability and size of our rooms. However, we are sorry to hear about the condition and cleanliness of the room you stayed in. This falls short of our standards, and we apologize for any discomfort this may have caused you. We'll review your concerns with our executive team to ensure that all rooms are property cleaned and maintained for our guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie
10/10 Excellent
Lory
13 avr. 2024
Lory
Séjour de 1 nuit en avril 2024
Réponse de Lindsey le 14 avr. 2024
Hello Lory,Thank you for your rating. We are sorry to hear that the train was loud and the sight of the graffiti was unappealing. I have passed your feedback on to our Management Team. We would love to host you again!Best Wishes,
10/10 Excellent
Syretta
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
10 avr. 2024
Les points forts : Équipements
Syretta
Séjour de 2 nuits en avril 2024
Réponse de Laura le 10 avr. 2024
Dear Syretta,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,
10/10 Excellent
Chuck
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chuck
Séjour de 2 nuits en avril 2024
Réponse de Travis le 9 avr. 2024
Hello Chuck! Thank you for taking the time to provide your 5-star review of our hotel. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future. Warm Regards,Travis
6/10 Satisfaisant
Amber
8 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en avril 2024
Réponse de Travis le 9 avr. 2024
Hello Amber! Thank you for taking the time to write your review of our hotel. It's great to hear you enjoyed our breakfast selection and the white noise machine. Your feedback regarding our property and out snack selections is greatly appreciated and will be provided to our hotel's management team. We look forward to welcoming you back as our guest again in the future for a more enjoyable stay. Warm Regards, Travis
8/10 Bien
Claudia
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 2 nuits en avril 2024
Réponse de Hyatt House le 8 avr. 2024
Thank you for your feedback. Please visit us again.
6/10 Satisfaisant
Arun
1 avr. 2024
Les points forts : Propreté et personnel et service
Arun
Séjour de 2 nuits en mars 2024
Réponse de Betsy le 2 avr. 2024
Dear Arun,Thank you for your feedback and rating and thank you for your insight on your room. We are sorry about your experience and will be sure to address this with our management team. Please let us know if we may be of further assistance. We hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Michael
1 avr. 2024
Michael
Séjour de 2 nuits en mars 2024
Réponse de John le 24 avr. 2024
Hello Michael,I am happy to see this score for our Hyatt House Emeryville/San Francisco Bay Area. Thank you for posting it. I hope to see you here again soon.Best Regards,John
10/10 Excellent
Shannon
29 mars 2024
Shannon
Séjour de 1 nuit en mars 2024
Réponse de Melinda le 18 avr. 2024
Dear Shannon,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt House Emeryville/San Francisco Bay Area again soon!Warm regards,Melinda