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Avis sur Comfort Inn & Suites

2 out of 5
Comfort Inn & Suites
8452 Edes Ave., 8452, Oakland, CA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 312 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 437 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 158 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1001." "

8,4/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Fabrice, oise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon pdj
Hotel près de l'aéroport dans un quartier pas très sûr. Cependant l'accueil et le pdj étaient très bons. Bon rapport qualité prix.
Séjour de 1 nuit en février 2019
Réponse de Willy le 22 févr. 2019
Dear Traveler, Thank you for taking the time to review your stay with us. Thank you for giving us a perfect rating.I do understand your concern with the area of our hotel.One of our priorities is the safety and comfort of our guest.the area does appear unsafe however it is very safe and secure we have not had any incident to our hotel or guest. Sincerely, Willy Quijano Front Office Manager Comfort Inn and Suites Oakland

6/10 Satisfaisant

trustms, France

Hôtel au niveau des attentes
L'hôtel correspond au standard de la chaine. Il est néanmoins situé dans une zone assez sensible (Oakland). L'hôtel compense par des agents de sécurité et des caméras mais l'hôtel d'en face disposait d'une population moins accueillante.

6/10 Satisfaisant

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
no regular coffee available for room coffee maker; being from out of town, didn't realize the area isn't the safest. Won't be staying there in the future.
Séjour de 3 nuits en mars 2020

8/10 Bien

Clark

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en février 2020

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had great service, felt safe, clean environment, and very courteous employees
Séjour de 3 nuits en mars 2020

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Stay
We drove down from Oregon to visit family. The location was great, the room was nice. They have breakfast in the morning and the hottub was open all night. We enjoyed our stay, but was a little shocked that we had to pay an additional City of Oakland tax. Regardless the hotel was great and we would stay again. Staff was very friendly.
Small but enjoyable
Séjour de 4 nuits en février 2020
Réponse de Zaira S. le 10 mars 2020
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed your stay and the amenities that were included with it. I greatly appreciate your kind comments about the staff, as it keeps our team motivated to continue ensuring guest satisfaction. We hope to be able to welcome you back again on your next visit to Oakland.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Ok property! Breakfast stopped too early. Room was clean and staff was pleasant.
Séjour de 1 nuit en mars 2020
Réponse de Shelley le 6 mars 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Office Manager Comfort Inn & Suite Oakland Airport

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was extremely patient and helpful. Gave great dinner recommendations and helped a group of college students professionally and personably.
Séjour de 2 nuits en février 2020
Réponse de Shelley le 2 mars 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Shelley F. Front Office Manager Comfort Inn & Suite Oakland Airport 510-568-1500

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location bad neighborhood feels like you can get robbed if you’re outside the grounds of the inns property
Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 3 mars 2020
Thank you for your recent stay with us and for taking the time to share your feedback. I understand your concerns about the area and truly apologize for the fact that you did not feel safe. We take our guests' safety seriously and do our best to ensure our guests feel safe while staying with us.

6/10 Satisfaisant

Scott

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en février 2020
Réponse de Shelley le 2 mars 2020
Dear Scott, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Shelley F. Front Office Manager Comfort Inn & Suite Oakland Airport

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is dirty. Didn't want to take my shoes off. Curtains and rugs were gross. Front desk person was nice but the property is not the standard of a Comfort Inn and suites
Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 29 févr. 2020
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. Your satisfaction is our priority and we hope you will consider staying with us again so that we may provide you with a superior experience.

6/10 Satisfaisant

Sammy

Séjour de 3 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very clean. There wasn't anything I dislike about Comfort Inn. Thank you for your services.
Séjour de 2 nuits en février 2020
Réponse de Zaira S. le 25 févr. 2020
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am excited to note that you enjoyed your stay and we hope to welcome you back soon on your next visit to the Bay Area!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 25 févr. 2020
Thank you for your recent stay with us and for taking the time to review our hotel. We hope to welcome you back again in the future!

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 18 févr. 2020
Thank you for your recent stay with us and for taking the time to review our hotel with a perfect score! We greatly appreciate it and hope to welcome you back in the future.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 13 févr. 2020
Thank you for your recent stay with us and for taking the time to review our hotel. We hope you enjoyed your stay and look forward to welcoming you back on your next visit to Oakland!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lack of cleanliness upon entrance, amenities advertised not available,
Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 8 févr. 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

wenn

Séjour de 2 nuits en janvier 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Breakfast was not ready and ran out. Staff was not helpful
Séjour de 1 nuit en février 2020
Réponse de Zaira S. le 6 févr. 2020
Thank you for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us on your next visit to Oakland so that we may provide you with a superior experience.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was told by staff that cars are broken into regularly durning the day and night. Room was dirty and AC/heater did not work. Blinds did not close fully
Séjour de 2 nuits en janvier 2020
Réponse de Zaira S. le 6 févr. 2020
Thank you for your recent stay with us and for taking the time to share your feedback. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us in the future so that we may provide you with a superior experience.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
we'd stay there again if in the area
accommodations fully met expectations. Front desk was helpful when we needed directions.
Séjour de 1 nuit en janvier 2020
Réponse de Zaira S. le 4 févr. 2020
Thank you for your recent stay with us and for taking the time to share your experience at our hotel. I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back on your next visit to Oakland!

8/10 Bien

Susan

Séjour de 1 nuit en janvier 2020

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Zaira S. le 4 févr. 2020
Thank you for your recent stay with us and for taking the time to review our hotel. On of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us in the future so that we may provide you with a superior experience.

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Zaira S. le 20 janv. 2020
Thank you for your recent stay with us and for taking the time to review our hotel. I am glad your enjoyed your stay and we hope to welcome you back again in the future!

8/10 Bien

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Zaira S. le 20 janv. 2020
Hello Vicki, Thank you so much for your recent stay with us and for taking the time to review our hotel. I ma glad to note that you enjoyed your stay and we look forward to welcoming you back again in the future.

2/10 Horrible

Jeff

Voyage en famille
Les points faibles : Personnel et service
Don't get Robbed by Comfort Inn
Horrible service. We prepaid everything through hotels.com and then they charged us $21.40 on my card for hotel fees calling it The Oakland fee. They wouldn't explain. Don't stay here. Smells like weed everywhere. Horrible service and to charge you for nothing is robbery.
Séjour de 1 nuit en décembre 2019
Réponse de Zaira S. le 31 déc. 2019
Hello Jeff, Thank you for taking the time to share your feedback regarding your stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Dajanae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Zaira S. le 31 déc. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. We greatly appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Zaira le 20 déc. 2019
Thank you for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed your stay and we hope to welcome you back again in the future

6/10 Satisfaisant

Tiffney

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Zaira le 20 déc. 2019
Thank you for your recent stay with us and for taking the time to review our hotel. Please let us know what areas we lack on so that we are able to make improvements wherever we can. Thank you!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El servicio, los alimentos y la limpieza excelentes.
Séjour de 4 nuits en décembre 2019
Réponse de Zaira le 16 déc. 2019
Thank you for your recent stay with us and for taking the time to share your feedback. I am glad to note that you enjoyed your stay and we hope to welcome you back again

4/10 Médiocre

Matthew

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rude staff and poor rooms
This was the worst hotel stay I’ve had in a long time. The service was terrible, rude staff that obviously didn’t know how to do their jobs efficiently. They booked another hotel guest into my room, less then 10 minutes after they checked me in. The guy was opening the door to my room as I was getting changed. Also, the attention to detail of cleanliness was not up to par, and very uncomfortable beds. All around this was a poor experience, and I will not be staying here again, in fact I most likely won’t be staying at any Comfort Inns from now on.
Séjour de 1 nuit en décembre 2019
Réponse de Zaira S le 20 déc. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to meet your expectations and for any inconvenience caused. We hope you will consider staying with us in the future so that we may provide you with a superior experience. Thank you!

8/10 Bien

Julian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place to stay
Location was close to the venue but it’s not in the best neighborhood. They did have security though so we felt safe. Beds were a little uncomfortable. Front desk staff were not overly friendly but were available and helpful when needed.
Séjour de 3 nuits en décembre 2019
Réponse de Zaira le 16 déc. 2019
Thank you for your recent stay with us and for taking the time to share your feedback based on your experience. We hope you may consider staying with us so that we may provide you with a superior experience

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en décembre 2019
Réponse de Zaira le 16 déc. 2019
Thank you for your recent stay with us and for taking the time to review our hotel. Please inform us of any concerns or issues you may have encountered so that we can provide our guests with a great experience

2/10 Horrible

carey

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bait and Switch, would not honor Hotels.com price
Not good - the hotel was dirty - curly black hair in shower - run-down, terrible breakfast, and they charged me more than the Hotels.com price I booked. They said it was too bad that Hotels.com advertised the wrong base price of $120 a night (before taxes and fees) instead of the $140 a night (before taxes and fees) that they charged me.
Séjour de 2 nuits en décembre 2019
Réponse de Zaira le 16 déc. 2019
Thank you for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to meet your expectations. We will work hard to fix this issue and hope you may consider staying with us in the future so that we may provide you with a superior experience

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
A Good Place
A solid place to stay with a good breakfast. Nothing fancy and not much around in the immediate area.
Séjour de 3 nuits en décembre 2019
Réponse de Zaira le 16 déc. 2019
Thank you for your recent stay with us and for taking the time to review our hotel. We are glad you enjoyed your stay with us and we hope to welcome you back on your next visit to Oakland.

10/10 Excellent

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relax and enjoy
Clean, comfortable and quiet relaxing room
Séjour de 1 nuit en novembre 2019
Réponse de Zaira le 23 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed you stay and we hope to welcome you back soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire site was clean and all the staff that I came into contact with were very friendly.
Séjour de 4 nuits en novembre 2019
Réponse de Zaira le 23 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am pleased to note that you enjoyed your stay and I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

VM, Portland

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic value for the money. As most hotels, a little noisy from people talking in the hallway in the am.
Séjour de 1 nuit en novembre 2019
Réponse de Zaira le 18 nov. 2019
Thank you for your recent stay with us and for taking the time to review our hotel with such positive feedback. I am glad you enjoyed your stay and we look forward to welcoming you back in the future!

8/10 Bien

Patrick

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Zaira le 14 nov. 2019
Thank you so much for your recent stay with us. We appreciate your rating and look forward to having you stay with us again in the future!

8/10 Bien

stanley

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Zaira le 14 nov. 2019
Thank you for choosing to stay with us. I am glad you enjoyed your stay and look forward to welcoming you back on your next visit to Oakland!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was great. Breakfast had a ton of choices. Staff was ready to assist if when anything happened. Only complaint I had was I guess the walls are so thin so every time someone walked down the hallway we could hear anything and everything they were saying and there was a huge group of obnoxious boys staying on our floor. Other than that everything was perfect.
Séjour de 2 nuits en novembre 2019
Réponse de Zaira S. le 11 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note you enjoyed your stay and I want to apologize on behalf of our entire team for any inconvenience caused by the noise near your room. We hope to welcome you back again so that we may provide you with a superior experience!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad customer service!
The rooms were okay, but the service SUCKED! Could not get a hold of anyone at the front desk called for hours and no answer. The shuttle to the airport wont wait more then 2minutes for you. I would never stay there again!
Séjour de 1 nuit en novembre 2019
Réponse de Zaira le 11 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us in the future so that we may provide you with a superior experience

10/10 Excellent

lluisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amabilidad del personal, y buen desyuno
Séjour de 2 nuits en août 2019
Réponse de Zaira S. le 11 nov. 2019
Thank you for your recent stay with us and for taking the time to review our hotel with a perfect score. We hope to welcome you back again on your next visit to the area!

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, confort de la chambre
One night stay
This was just for a layover between flights. Room was clean, grab rails in tub and a bath mat a plus. Room was small but you just had to maneuver around. Located near expressways and airport
Séjour de 1 nuit en novembre 2019
Réponse de Zaira S. le 11 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad you enjoyed your stay and we hope to welcome you back again on your next visit to Oakland!

6/10 Satisfaisant

Walter

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2019
Réponse de Zaira le 11 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. Please let us know if there is anything we can do to create a more enjoyable experience for all of our guests. Thank you!

8/10 Bien

Linda

Séjour de 1 nuit en novembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en novembre 2019
Réponse de Zaira S. le 11 nov. 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel with a perfect score. I am glad you enjoyed your stay with us and we hope to welcome you back again!

6/10 Satisfaisant

Geo

Voyage en famille
Les points forts : Confort de la chambre
Had to go to front desk 2 time because our room key didn’t work, front desk girl seemed annoyed!
Séjour de 1 nuit en novembre 2019
Réponse de Zaira S. le 11 nov. 2019
Thank you for your recent stay with us and for taking the time to share your experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope to welcome you back again and provide you with a superior experience.

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to airport!
Perfect for our one night stay with complimentary breakfast. Close to the airport.
Séjour de 1 nuit en octobre 2019
Réponse de Zaira S. le 2 nov. 2019
Thank you for your recent stay with us and for taking the time to review our hotel with such positive feedback. I am pleased to note that you enjoyed your stay and we hope to be able to welcome you back again on your next visit to Oakland!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2019
Réponse de Zaira le 29 oct. 2019
Thank you for your recent stay with us and for taking the time to review our hotel with a perfect score! I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon!