Avis sur Sather Berkeley, SureStay Collection by Best Western
Sather Berkeley, SureStay Collection by Best Western
1820 University Ave, Berkeley, CA
Avis
7,4
Bien
8,0/10
Propreté
7,6/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
4 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Guest Experience Team le 12 oct. 2021
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
8/10 Bien
Patrick
1 mai 2019
Les points forts : Propreté et confort de la chambre
Hôtel moyen
Patrick
Séjour de 1 nuit en avril 2019
8/10 Bien
Voyageur vérifié
20 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon rapport qualité prix
Voyageur vérifié
Séjour de 1 nuit en mai 2018
4/10 Médiocre
Voyageur vérifié
22 janv. 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Cristina
21 avr. 2024
Cristina
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Luis
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en avril 2024
Réponse de Sather Hotel Management le 23 avr. 2024
Dear Luis,Thank you for your kind feedback! We're delighted to hear you enjoyed your stay with us. It's wonderful to know that you would consider staying with us again. Our team strives to provide exceptional service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit. Safe travels!Thank You,Sather Hotel Management
10/10 Excellent
Peng
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peng
Séjour de 1 nuit en mars 2024
Réponse de Sather Hotel Management le 2 avr. 2024
Dear Peng,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Sather Hotel Management
4/10 Médiocre
Christine
28 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 29 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Angela
19 mars 2024
Angela
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Araceli
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Araceli
Séjour de 1 nuit en mars 2024
Réponse de Sather Hotel Management le 19 mars 2024
Dear Araceli,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Sather Hotel Management
10/10 Excellent
Bruce
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en mars 2024
Réponse de Sather Hotel Management le 13 mars 2024
Dear Bruce,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. We can't wait to have you back for another pleasant stay with us on your next visit to Berkeley.Thank You,Sather Hotel Management
10/10 Excellent
Miguel
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 2 nuits en mars 2024
Réponse de Sather Hotel Management le 14 mars 2024
Dear Miguel,Thank you for taking the time to share your experience with us! We're delighted to hear that our staff's hospitality and the cleanliness of your room met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management
10/10 Excellent
Phil
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phil
Séjour de 1 nuit en mars 2024
Réponse de Sather Hotel Management le 13 mars 2024
Dear Phil,Thank you so much for leaving a Perfect Score Rating for your stay at Sather Hotel Berkeley, SureStay Collection By Best Western. Come back and see us soon on your next visit to Berkeley. Until then, take care!Thank You,Sather Hotel Management
8/10 Bien
Andre
26 févr. 2024
Andre
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Angela
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Rick
14 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rick
Séjour de 3 nuits en février 2024
Réponse de Sather Hotel Management le 16 févr. 2024
Dear Rick,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our team is committed to addressing the issues you've raised, and we're actively working to enhance the bathroom facilities and minimize noise disturbances. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,Sather Hotel Management
8/10 Bien
Satoshi
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Satoshi
Séjour de 3 nuits en janvier 2024
Réponse de Sather Hotel Management le 6 févr. 2024
Dear Satoshi,Thank you for taking the time to share your experience. We're delighted to hear that you appreciated our well-renovated, clean rooms and found our location convenient. Your kind words motivate us to maintain our commitment to excellence. We look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management
8/10 Bien
Natalie
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en janvier 2024
Réponse de Sather Hotel Management le 23 janv. 2024
Dear Natalie,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment to be a good option in terms of both price and location. Our team takes pride in providing exceptional service, and we are pleased to know that you found our staff to be very nice. Additionally, it's great to hear that parking was convenient and that you enjoyed the comfort of our beds. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Thank You,Sather Hotel Management
10/10 Excellent
James
15 janv. 2024
James
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 17 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
marilys
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marilys
Séjour de 1 nuit en janvier 2024
Réponse de Sather Hotel Management le 16 janv. 2024
Dear marilys,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment both convenient and pleasant. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Thank You,Sather Hotel Management
6/10 Satisfaisant
Linda, Kensington
11 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en janvier 2024
Réponse de Sather Hotel Management le 15 janv. 2024
Dear Linda,Thank you for taking the time to share your feedback. We appreciate your positive remarks on our reasonable pricing and fine rooms. We apologize for any inconvenience regarding breakfast; your concerns have been noted, and we will address the issues promptly. We value your input and hope to have the opportunity to provide an improved experience during your next visit.Thank You,Sather Hotel Management
10/10 Excellent
Josef, Santa Barbara
Voyage d’affaires
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josef
Séjour de 2 nuits en janvier 2024
Réponse de Sather Hotel Management le 10 janv. 2024
Dear Josef,Thank you for choosing our hotel, and we are delighted to hear that you were very happy with your stay. It's heartening to know that our efforts to provide a comfortable experience met your expectations. We appreciate your positive feedback and look forward to welcoming you back in the future. If there's anything specific that stood out to you or areas where we can further improve, please feel free to share your insights.Thank You,Sather Hotel Management
10/10 Excellent
Lovella
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovella
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 9 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Helena
Voyage en couple
27 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Helena
Séjour de 2 nuits en décembre 2023
Réponse de Sather Hotel Management le 29 déc. 2023
Dear Helena,We deeply regret the challenges you've faced and sincerely apologize for any inconvenience. Your experience does not align with our commitment to guest satisfaction. We take your concerns seriously and assure you that we are investigating the matter internally. Our manager will reach out to you promptly to address your situation and explore a resolution. We appreciate your understanding and value your feedback.Sincerely,Sather Hotel Management
10/10 Excellent
Jill
Voyage d’affaires
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jill
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 16 déc. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 Excellent
Luis
Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 2 nuits en décembre 2023
Réponse de Sather Hotel Management le 7 déc. 2023
Dear Luis,Thank you for choosing our hotel, and we're delighted to hear that you enjoyed your stay! We strive to provide a memorable experience, and it's wonderful to know we succeeded. Your appreciation means a lot to us, and we look forward to welcoming you back for another exceptional visit.Thank You,Sather Hotel Management
2/10 Horrible
David
27 nov. 2023
David
Séjour de 8 nuits en novembre 2023
Réponse de Sather Hotel Management le 19 déc. 2023
Dear David,I'm sorry you did not have a positive experience at Sather Hotel Berkeley, SureStay Collection By Best Western. We hope you will elaborate on where we went wrong during your stay. Regardless, we hope you will allow us to make it up to you.Sincerely,Sather Hotel Management
2/10 Horrible
Tracy
19 nov. 2023
Tracy
Séjour de 1 nuit en novembre 2023
Réponse de Sather Hotel Management le 7 déc. 2023
Dear Tracy,Thank you for sharing your concerns. We regret any discomfort caused. Guest safety is paramount, and we appreciate your feedback. While our property design aims for a unique experience, we understand your perspective. We'll review our communication to ensure clear information about room locations. Your insights are invaluable, and we remain committed to providing a secure environment. We hope to have the opportunity to welcome you in the future, addressing your specific preferences more effectively.Sincerely,Sather Hotel Management
10/10 Excellent
ken
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ken
Réponse de Sather Hotel Management le 7 déc. 2023
Dear Ken,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that our convenient location and proximity to UC Berkeley met your expectations. Providing a comfortable stay with easy access to local amenities is our priority. We appreciate your positive feedback on the nearby dining options and the convenience of early breakfast. Your satisfaction is our goal, and we look forward to welcoming you back on your future visits to the area.Thank You,Sather Hotel Management
10/10 Excellent
Yaseen
29 oct. 2023
Yaseen
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
8/10 Bien
cindy
Voyage en famille
19 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
cindy
Séjour de 1 nuit en octobre 2023
Réponse de Sather Hotel Management le 7 déc. 2023
Dear Cindy,We sincerely apologize for any inconvenience caused during your recent stay. Our team is committed to providing exceptional service, and we regret any miscommunication regarding your reservation. We appreciate your feedback and will address this issue to ensure it does not recur. Please feel free to reach out to our management team directly so we can further discuss and resolve the matter.Thank You,Sather Hotel Management
8/10 Bien
Ygnett
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ygnett
Séjour de 1 nuit en octobre 2023
Réponse de Sather Hotel Management le 7 déc. 2023
Dear Ygnett,Thank you for taking the time to share your experience. We're delighted to hear that you found our hotel safe and quiet. Providing a serene environment for our guests is a top priority. We appreciate your positive feedback and look forward to welcoming you back for another peaceful stay.Thank You,Sather Hotel Management
8/10 Bien
Gina
16 oct. 2023
Gina
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 8 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Chih Chieh
11 oct. 2023
Les points faibles : Personnel et service
Chih Chieh
Séjour de 1 nuit en octobre 2023
Réponse de Sather Hotel Management le 8 déc. 2023
Dear Chih,We sincerely apologize for any inconvenience caused during your recent experience. Our team strives to provide exceptional service, and we regret the miscommunication. We appreciate your understanding in rebooking your stay. Please be assured that we are addressing the issue to ensure it doesn't recur. If you have further concerns, we would appreciate the opportunity to discuss them directly. Thank you for your patience.Sincerely,Sather Hotel Management
8/10 Bien
Martyn, York
Voyage en couple
10 oct. 2023
Les points forts : Propreté et personnel et service
Martyn
Séjour de 1 nuit en octobre 2023
Réponse de Sather Hotel Management le 8 déc. 2023
Dear Martyn,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that your stay was comfortable and met your expectations. Providing a clean and convenient environment for our guests is our priority. If your travels bring you back this way, we look forward to welcoming you for another seamless stay.Thank You,Sather Hotel Management
10/10 Excellent
June
7 oct. 2023
June
Séjour de 2 nuits en septembre 2023
Réponse de Customer Care Team le 11 oct. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Armando
Voyage en famille
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Armando
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 7 oct. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 Excellent
Natalie
5 oct. 2023
Natalie
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 7 oct. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 Excellent
Kevin
23 sept. 2023
Kevin
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 26 sept. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Mark
Voyage d’affaires
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 26 sept. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice upgrade
Voyageur vérifié
Séjour de 4 nuits en septembre 2023
10/10 Excellent
Edson
Voyage en famille
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edson
Séjour de 1 nuit en août 2023
6/10 Satisfaisant
Laurie
Voyage en famille
17 sept. 2023
Les points faibles : Équipements
Laurie
Séjour de 4 nuits en septembre 2023
6/10 Satisfaisant
Jen
16 sept. 2023
Jen
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 7 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
6/10 Satisfaisant
Cale E
15 sept. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Cale E
Séjour de 2 nuits en septembre 2023
8/10 Bien
Selena
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Selena
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Tonya
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tonya
Séjour de 1 nuit en septembre 2023
10/10 Excellent
kyle
Voyage en couple
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kyle
Séjour de 1 nuit en septembre 2023
8/10 Bien
Marcellus
9 sept. 2023
Marcellus
Séjour de 2 nuits en septembre 2023
Réponse de Customer Care Team le 4 oct. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
8/10 Bien
Elina
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elina
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 21 sept. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team