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Avis sur Holiday Inn Express & Suites North Lima, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites North Lima, an IHG Hotel
10111 Market St, North Lima, OH

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 195 avis sur 499." "
Note des voyageurs de 8 (Bien), d’après 154 avis sur 499." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 499." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 499." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 499." "

8,0/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

sue

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly. Check in was quick and efficient. We were a little concerned about the area the hotel was in, but we stayed without any negative experiences. The room was comfortable, parking was abundant. Our only grievance was the difficulty in using the television as there was no guide to access.
Séjour de 2 nuits en mai 2024
Réponse de Holiday Inn Express North Lima le 15 mai 2024
Thank you for the great review and we will follow up on the missing TV list.

10/10 Excellent

MICHAEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained and clean. Somewhat convenient to Boardman, OH.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express North Lima le 30 avr. 2024
Thank you for the great rating and nice comments.

10/10 Excellent

Bianca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All staff was very kind
Séjour de 3 nuits en avril 2024
Réponse de Holiday Inn Express North Lima le 23 avr. 2024
Thank you for the five out of five and we are glad you liked our kind staff.

6/10 Satisfaisant

Gretchen

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I wish I would’ve checked recent reviews. This place is not in good condition. Staff are very kind but that’s the end of the good news. Upon entering, the floors were dirty. I should’ve taken this as a warning sign. After check in, the elevator had a cleaning bottle on the floor. I got to my floor and the halls were very smelly. It smelled like someone had crop dusted. I got to my room with my nose turned up. Room seemed okay but was very dated. I did some work for about 10 minutes and decided to check out. I left and the bottle was still in the elevator and the hallway was still smelly. Do not recommend.
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express North Lima le 14 mars 2024
We apologize and will be renovating in October. Your comments will be given to the housekeeping supervisor.

8/10 Bien

Michele

Voyage en famille
Les points forts : Personnel et service
Needs some updating but for one night it wasn't bad.
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express North Lima le 27 févr. 2024
Thank you for the four out of five. We will be renovating this Fall.

10/10 Excellent

Ciera

Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express North Lima le 25 févr. 2024
Thank you for the great rating!

10/10 Excellent

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed the cleanliness and the breakfast options
Réponse de Holiday Inn Express North Lima le 11 janv. 2024
Thank you for the five out of five!

10/10 Excellent

Deborah

Séjour de 1 nuit en décembre 2023
Réponse de Holiday Inn Express North Lima le 27 déc. 2023
Thank you for the 10 out of 10!

6/10 Satisfaisant

Dana

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Holiday Inn Express North Lima le 24 déc. 2023
Thank you for the rating.

4/10 Médiocre

Kattia

Séjour de 2 nuits en décembre 2023
Réponse de Holiday Inn Express North Lima le 11 janv. 2024
We apologize for whatever caused the 2 out of five.

2/10 Horrible

Bernard J

Séjour de 1 nuit en novembre 2023
Réponse de Holiday Inn Express North Lima le 17 déc. 2023
We apologize for whatever caused the low rating.

4/10 Médiocre

James

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
No wash cloths, pubic hair around the toilet and shower, no bodywash (empty) enquired about refill was given a tiny bar of soap
Séjour de 1 nuit en novembre 2023
Réponse de Holiday Inn Express North Lima le 24 nov. 2023
We apologize fir the bathroom issues.

8/10 Bien

Brian, Louisville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was fine
Séjour de 1 nuit en novembre 2023
Réponse de Holiday Inn Express North Lima le 14 nov. 2023
Thank you for the four out of five.

4/10 Médiocre

Shannon

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Holiday Inn Express North Lima le 8 nov. 2023
We apologize for the low rating.

10/10 Excellent

angelo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express North Lima le 31 oct. 2023
Thank you for the five out of five!

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Our heater/AC unit didnt work so we had to keep the window open to cool the room down. But the room was clean. Breakfast was good. Room above us was kinda loud but we cant blame the hotel for that. Overall a nice place.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express North Lima le 29 oct. 2023
Thank you for the four out of five and we will follow up on the AC.

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't stay here!
FILTHY! First room we were given "looked" as if it had been cleaned but as we inspected it we found hairs in the bed, hairs and toothpaste in the sink, no drain stopper in the sink, hairs on the toilet, obvious dirty pillow cases and drink rings on the side tables and only one towel (no other bath linens) This room hadn't been cleaned at all.I went to the front desk to ask for a different room and was given what I was told was a better room. I have added pictures of this better room in this review. We would have left but it was so late we could not find another and had been traveling for 11 hours. At approx 1:30am I went out to have a smoke and behind the front desk was an unknown gentleman sleeping in the chair at the front desk who had obviously been drinking and was not an employee of the hotel. I contacted the corporate office the next day regarding these issues and asked them to call me and instead I was sent a standard email asking me to stay there again. Sorry but that isn't going to happen! We ended up purchasing cleaning products to clean the room ourselves and using a blanket we had in the car just to get a few hours sleep.We have stayed in many Holiday Inn Express Hotels and this is NOT one that I believe should represent their brand. Their CEO would be hugely disappointed to see it and should pull their franchise until it is cleaned up.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express North Lima le 28 oct. 2023
We apologize for the issues and will follow up with the front desk supervisor.

6/10 Satisfaisant

Chris

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Holiday Inn Express North Lima le 31 oct. 2023
Thank you for the rating.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The person at the front desk had a language barrier when asked basic questions. My room card got deactivated during my stay. 11am check out is early compared to other hotel chains. It was clean and quiet with a variety of breakfast items available.
Séjour de 2 nuits en octobre 2023
Réponse de Holiday Inn Express North Lima le 23 oct. 2023
We apologize for the key issue and front desk.

4/10 Médiocre

Larry

Voyage en famille, Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property was not clean at all. From the breakfast dining area to the public restrooms to the guest room. Appeared to be a shortage of towels and washcloths.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express North Lima le 22 oct. 2023
We apologize for the issues.

6/10 Satisfaisant

jason

Voyage en famille
Les points forts : Personnel et service
Staff friendly, breakfast was on par with holiday inn express, facility was rundown
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express North Lima le 16 oct. 2023
Thank you for the review and our renovation will help.

2/10 Horrible

Joseph

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not clean. Rude staff.
Staff was rude. Room was not clean and sheets were dirty. Asked for a new room, they said no because they were fully booked. Asked for someone to come clean or at least change the sheet, they said no because housekeeping had gone home. Asked for our money back so we could go to another hotel, they said no because we used a “3rd party booking site.” They did give us clean sheets to change the beds ourselves, and I found some clorox wipes to clean the bathroom with. It wasn’t a good start to our vacation.
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express North Lima le 13 oct. 2023
We apologize and will figure out and retrain who did this.

6/10 Satisfaisant

Marjorie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express North Lima le 9 oct. 2023
Thank you for the 6 out of 10.

6/10 Satisfaisant

James

Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express North Lima le 16 oct. 2023
Thank you for the rating.

2/10 Horrible

Martha, Heath

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I need the option of ZERO stars!! The room smelled like cat urine!! The fridge leaked water everywhere, the toilet was broken so we had to take the lid off the back to flush the toilet! Tell me how a housekeeper can clean a bathroom if the toilet doesn’t flush?? Shower curtain was filthy! Hand towels were dirty!! We told the guy at the front desk THE MINUTE we saw our room that we needed a new room-he stared at his computer screen for 5 minutes and said “all the rooms are assigned”-when I asked if everyone has arrived to check in, he admitted they had not but kept saying “they’re already assigned”, he told me he would “speak to my manager” and get back to me-10 minutes later I went back. “I can’t reach him, he’ll be here in 2 hours”. We had a concert to go to and didn’t have time to wait. Then he says “you have problem with room?” Yeah…we do!!! What the heck!!! He refused to give us another room and we tried to go somewhere else and they were booked up in the area! I want a refund-it was disgusting and the staff is inept!!!
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express North Lima le 21 sept. 2023
We apologize for the issues. Please contact your booking channel directly to ask about a possible refund.

10/10 Excellent

Delimar

Séjour de 2 nuits en septembre 2023
Réponse de Holiday Inn Express North Lima le 9 oct. 2023
Thank you for the 5 out of 5!

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté
Only had two bath towels for two adults no hand soap
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express North Lima le 21 sept. 2023
Thank you for the rating and we will give your comments to housekeeping.

8/10 Bien

Richard, St Charles

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with friendly staff. Good breakfast. Pool was out of order. It was a nice stay after getting bumped from their sister hotel in Boardman.
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express North Lima le 12 sept. 2023
Thank you for the four out of five.

6/10 Satisfaisant

Kevin

Séjour de 3 nuits en août 2023
Réponse de Holiday Inn Express North Lima le 6 sept. 2023
Thank you for the rating.

2/10 Horrible

JOAN, Westerville

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was like staying in a frat house. Broken furniture, sticky floors…maybe understaffed, but those who were there were mostly ambivalent.
Séjour de 2 nuits en août 2023
Réponse de Holiday Inn Express North Lima le 29 août 2023
We apologize for the issues and will be renovating soon. We have been having staffing issues also.

4/10 Médiocre

Karly

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Holiday Inn Express North Lima le 22 août 2023
We apologize for the low rating.

10/10 Excellent

Mollie

Séjour de 1 nuit en août 2023
Réponse de Holiday Inn Express North Lima le 13 août 2023
Thank you for the ten out of ten.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Nice
Very nice place. Only issue I would have is the outside. It look nicer and be cleaner. Overall I would def stay there again
Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Express North Lima le 30 juil. 2023
Thank you for the 10 out of 10 and we're glad that you would stay again.

6/10 Satisfaisant

william

Séjour de 4 nuits en juillet 2023
Réponse de Holiday Inn Express North Lima le 17 août 2023
Thank you for the rating.

2/10 Horrible

Lori

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If I were in charge, I would shut this room down. The musty smell hit you as soon as you opened the door. The curtains were ripped. The washcloth looked like a cleaning rag. The shower curtain was filthy. There was dirt piled I. The hallway. Just an awful experience. We stayed one night and cancelled the second night. We would have left the same night but it was too late and we couldn’t find a room anywhere else. The front desk never answered the phone but when I went down directly after calling the lady was sitting there watching a movie on her tablet eating ice cream. We didn’t eat the complimentary breakfast because we felt the kitchen could be just as dirty as the rest of the place.
Séjour de 2 nuits en juillet 2023
Réponse de Holiday Inn Express North Lima le 26 juil. 2023
We apologize for the issues.

6/10 Satisfaisant

Larry

Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Express North Lima le 12 août 2023
Thank you for the rating.

10/10 Excellent

Jacqueline M.

Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Express North Lima le 10 août 2023
Thank you for the five out of five!

2/10 Horrible

Robin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Holiday Inn Express North Lima le 21 juil. 2023
We apologize for what caused the low rating.

6/10 Satisfaisant

Robin

Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Express North Lima le 10 août 2023
Thank you for the rating.

6/10 Satisfaisant

Marcell

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I don’t have anything good about this property
Séjour de 7 nuits en juillet 2023
Réponse de Holiday Inn Express North Lima le 11 juil. 2023
We apologize for the issues.

6/10 Satisfaisant

Elizabeth, Toledo

Voyage en famille avec de jeunes enfants
Pool listed as closed at least 2 months on website. Called day before reservation to check and the response was that the chemicals would be added that day and pool open the next day. Turned out that was not true. Front desk said these chemicals were on back order for months and the third party who answers the phones kept telling wrong info. Kids very disappointed. Generally place needs updated but overall is decent, best one in that area if you need to stay a bit further out from the bigger towns.
Séjour de 2 nuits en juillet 2023
Réponse de Holiday Inn Express North Lima le 7 juil. 2023
We apologize for the pool not being ready.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Holiday Inn Express North Lima le 17 juin 2023
Thank you for the five out of five.

4/10 Médiocre

Timothy

Séjour de 4 nuits en mai 2023
Réponse de Holiday Inn Express North Lima le 20 juin 2023
We apologize for whatever caused the trouble.

6/10 Satisfaisant

Gregory

Les points forts : Propreté, personnel et service, confort de la chambre
Pool in broken Breakfast was good. There DQ right next store..
Séjour de 1 nuit en mai 2023
Réponse de Holiday Inn Express North Lima le 24 mai 2023
We apologize for the pool.

8/10 Bien

brandi

Voyage en famille avec de jeunes enfants
No towels in room called front desk 4 different times so I eventually had to go downstairs for them. Booked this specific hotel because it had a pool when we arrived saw a note pool Was closed for refurbishment as of the week before. I wish we had been notified we would have switched hotels as we booked 2 months ago and were not warned about this.
Séjour de 2 nuits en mai 2023
Réponse de Holiday Inn Express North Lima le 24 mai 2023
We apologize and have listed it everywhere that we can that the pool is out of order.

8/10 Bien

Barry and Misti

Les points forts : Propreté et personnel et service
I have to say my biggest thing about a hotel is the bed. I found these to be on the firmer side. I prefer a little softer bed, but to each their own, I'm just putting it out there. Everything else was good. Pool was posted to be out of service. We didn't want to use it. Breakfast was very tasty, eggs, sausage, pancakes, toasts, muffins and bagels. We liked the Steamers Tavern acoss the road from the hotel.
Séjour de 1 nuit en mai 2023
Réponse de Holiday Inn Express North Lima le 12 mai 2023
Thank you for your kind words and the 4 out of 5.

4/10 Médiocre

Cathy

Voyage d’affaires
Les points faibles : Propreté
Ants in the room
Séjour de 3 nuits en mai 2023
Réponse de Holiday Inn Express North Lima le 11 mai 2023
We apologize for the ants.

8/10 Bien

Heidi, Greenwood

Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
Hot breakfast was nice but tasted as they usually do for thirst types of places. Steamers restaurant across the street was delicious. Only other restaurant close was DQ.
Séjour de 2 nuits en mai 2023
Réponse de Holiday Inn Express North Lima le 11 mai 2023
Thank you for the four out of five and we're glad that you liked our breakfast and Steamers.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice.
Séjour de 2 nuits en avril 2023
Réponse de Holiday Inn Express North Lima le 3 mai 2023
Thank you for the great rating!

8/10 Bien

Joron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and Quiet
Séjour de 3 nuits en avril 2023
Réponse de Holiday Inn Express North Lima le 30 avr. 2023
Thank you for the four out of five.