Avis
4,6
4,6/10
Propreté
5,4/10
Personnel et service
3,6/10
Équipements
4,4/10
Infrastructures et conditions de l’hébergement
4,6/10
Écoresponsabilité
Avis
1 août 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2/10 Horrible
Raymond
Voyage en groupe
19 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Raymond, We're sorry to hear about your experience. Guest feedback is essential for our improvement. If you have any further concerns, we encourage you to reach out to our management team directly. Your comments will be taken seriously for the betterment of our services.
2/10 Horrible
JEAN
21 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEAN
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello JEAN, Thank you for sharing your feedback with us. We take all guest comments seriously and will investigate these concerns. Should you require further clarification or assistance regarding your charges, please contact our management team directly for more information.
2/10 Horrible
darion
Voyage d’affaires
4 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
darion
Séjour de 2 nuits en avril 2024
Réponse de Manager le 7 avr. 2024
Hello darion,We apologize for the inconveniences you faced during your stay. We strive to provide excellent service and will address staff behavior internally. Additional charges are communicated during booking, and we regret any confusion. Maintenance will inspect the room for door issues and replenish any missing amenities. Your feedback is valuable as we aim to uphold our standards.
2/10 Horrible
Arthur
30 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arthur
Séjour de 2 nuits en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Arthur, We're sorry to hear about your experience in Room 126. We value all feedback and will address the issues mentioned to ensure a better stay for future guests. Please reach out to management directly to further discuss your concerns. We appreciate your feedback as it helps us improve our services for all guests.
6/10 Satisfaisant
Altic
16 mars 2024
Les points forts : Personnel et service
Altic
Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 mars 2024
Hello Altic,We apologize for any inconvenience you experienced with the television during your stay. Your feedback is valuable to us for improving our services in the future. Please do not hesitate to contact our management team for further assistance regarding this matter.
4/10 Médiocre
Walter
11 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Walter
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Walter, We appreciate your feedback and regret to hear about your experience. It's important to us that all our guests have a pleasant stay. Please feel free to contact our management team directly to further discuss your concerns. Your input is valuable to us as we aim to constantly improve our services.
10/10 Excellent
Eric
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Eric,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. We hope to welcome you back in the future for another memorable stay!
2/10 Horrible
Esau
Voyage en couple
18 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esau
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 20 janv. 2024
Hello Esau,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your room keys not working and the delay in assistance from our front office. Our team will investigate the issue and take appropriate measures to ensure this does not happen again. Regarding the refund, we kindly request you to contact our management directly for further assistance in order to resolve this matter promptly.
2/10 Horrible
Crystal
17 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Crystal, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2/10 Horrible
Kerry
29 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kerry
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Kerry,We appreciate you taking the time to share your rating. We apologize for any shortcomings you experienced during your stay. We would greatly appreciate it if you could kindly reach out to our hotel directly with any specific feedback you may have, so that we can address your concerns and improve our services.
2/10 Horrible
Cassady
Voyage en couple
28 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassady
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Cassady, We're sorry to hear about your experience during your stay. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and strive to improve our services.
8/10 Bien
James
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 1 févr. 2024
Hello James,Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience at our hotel. Your feedback is truly valuable to us and we hope to welcome you back in the future for another wonderful stay.
2/10 Horrible
Corinna
24 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corinna
Réponse de Manager le 28 déc. 2023
Hello Corinna, We're sorry to hear that your recent stay at our hotel did not meet your expectations. We value our guests' feedback and would like to address any concerns you may have had. Please reach out to our hotel directly so that we can further discuss your experience and work towards a resolution. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Erik
Voyage d’affaires, Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 27 déc. 2023
Hello Erik,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We strive to provide exceptional service and will address the concerns you raised with our team. We appreciate your feedback as it helps us improve and enhance our guest experience.
2/10 Horrible
Corinna
Voyage en couple
23 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Corinna
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 1 févr. 2024
Hello Corinna, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
6/10 Satisfaisant
Craig
8 déc. 2023
Les points forts : Confort de la chambre
Craig
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 11 déc. 2023
Hello Craig, We appreciate you taking the time to rate your recent stay at our hotel. If there are any specific aspects you would like us to know about your experience, we kindly encourage you to reach out to us directly so that we can address any concerns. We hope to have the opportunity to provide you with a more enjoyable stay in the future.
2/10 Horrible
Jeremiah
Voyage d’affaires
3 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeremiah
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello Jeremiah, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a high standard of cleanliness and our team will address the issues you mentioned to ensure they are resolved. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
2/10 Horrible
Voyageur vérifié
4 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicht einmal zur Not zu empfehlen
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Dear Guest,Dear guest, We apologize for any inconveniences you may have experienced during your stay. We take all feedback seriously and will pass this information along to the appropriate departments for review. We strive to provide a high level of cleanliness and customer service, and we regret if we fell short of your expectations. If you have any further concerns, please reach out to our management team directly. Thank you for bringing these issues to our attention.
8/10 Bien
James
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello James,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
2/10 Horrible
Enid
23 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enid
Réponse de Manager le 25 sept. 2023
Hello Enid,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.
2/10 Horrible
Irvin
Voyage d’affaires
17 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irvin
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 20 sept. 2023
Hello Irvin, Thank you for sharing your experience. We truly appreciate the insight regarding our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
4/10 Médiocre
Voyageur vérifié
17 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 sept. 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
2/10 Horrible
harvey
Voyage d’affaires
7 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
harvey
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 9 sept. 2023
Hello harvey, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
2/10 Horrible
Feeras
4 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just Terrible
Feeras
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Feeras, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
2/10 Horrible
Rob
19 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Really Bad
Rob
Séjour de 1 nuit en août 2023
Réponse de Manager le 31 août 2023
Hello Rob, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2/10 Horrible
Elias
Voyage en famille avec de jeunes enfants
14 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elias
Séjour de 2 nuits en août 2023
Réponse de Manager le 15 août 2023
Hello Elias, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
2/10 Horrible
Telly
Voyage en couple
9 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Telly
Séjour de 1 nuit en août 2023
Réponse de Manager le 10 août 2023
Hello Telly, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
4/10 Médiocre
edwin
4 août 2023
edwin
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 7 août 2023
Hello edwin, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
2/10 Horrible
Koffi
31 juil. 2023
Koffi
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 21 août 2023
Hello Koffi, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
2/10 Horrible
Brian
Voyage en famille avec de jeunes enfants
17 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello Brian,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.
2/10 Horrible
Ruth
6 juil. 2023
Ruth
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Ruth, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
2/10 Horrible
Jessica
29 juin 2023
Les points faibles : Propreté et personnel et service
Jessica
Séjour de 1 nuit en juin 2023
Réponse de Manager le 30 juin 2023
Hello Jessica,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
6/10 Satisfaisant
Kristin
Voyage en famille
2 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Kristin
Séjour de 3 nuits en mai 2023
Réponse de Manager le 3 juin 2023
Hello Kristin,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
2/10 Horrible
Gabriela
31 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gabriela
Séjour de 1 nuit en mai 2023
Réponse de Manager le 2 juin 2023
Hello Gabriela, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
2/10 Horrible
jacqueline
13 mars 2023
jacqueline
Séjour de 1 nuit en mars 2023
Réponse de Manager le 4 avr. 2023
Hello jacqueline, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
2/10 Horrible
Marichell
22 févr. 2023
Marichell
Séjour de 1 nuit en février 2023
Réponse de Manager le 15 mars 2023
Hello Marichell,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
18 févr. 2023
Voyageur vérifié
Séjour de 1 nuit en février 2023
Réponse de Manager le 19 févr. 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
6/10 Satisfaisant
Patiense
17 déc. 2022
Patiense
Réponse de Manager le 7 nov. 2023
Hello Patiense,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations entirely. We appreciate your input and will strive to address the issues raised for future improvement. If you have any further concerns, please contact our management team directly for assistance.
4/10 Médiocre
Voyageur vérifié
Voyage en famille
14 déc. 2022
Les points faibles : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 16 déc. 2022
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
6/10 Satisfaisant
Brian
8 déc. 2022
Brian
Réponse de Manager le 8 nov. 2023
Hello Brian,Thank you for sharing your feedback with us. We appreciate your stay at our hotel and understand that you experienced some concerns. We strive to provide a comfortable and enjoyable stay for all our guests. We apologize for any inconvenience caused and encourage you to contact our management team directly to address your specific concerns. We value your feedback and look forward to the opportunity to improve upon your next visit.
6/10 Satisfaisant
Tawanda
17 nov. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Needs better staff
Tawanda
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 18 nov. 2022
Hello Tawanda,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
2/10 Horrible
Anthony
14 oct. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I will nave stay there again
Anthony
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 15 oct. 2022
Hello Anthony,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
6/10 Satisfaisant
Tawanda
3 oct. 2022
Tawanda
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 5 oct. 2022
Hello Tawanda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
4/10 Médiocre
Petra
20 sept. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor
Petra
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 21 sept. 2022
Hello Petra, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our airport shuttle. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
4/10 Médiocre
Cynthia
23 août 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en août 2022
Réponse de Manager le 25 août 2022
Hello Cynthia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
6/10 Satisfaisant
Crystal
29 juil. 2022
Les points forts : Personnel et service
Crystal
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 29 juil. 2022
Hello Crystal,
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
4/10 Médiocre
Sharon
Voyage en famille
19 juil. 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
disappointing
Sharon
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 20 juil. 2022
Hello Sharon, Thank you so much for bringing to our attention the issues that you encountered with our keycard. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
4/10 Médiocre
Jasmin
6 juil. 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jasmin
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 8 juil. 2022
Hello Jasmin,
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
2/10 Horrible
Lisa
Voyage en famille avec de jeunes enfants, Voyage en famille
20 juin 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en juin 2022
Réponse de Manager le 22 juin 2022
Hello Lisa,
Know that your voice is of tremendous importance to us and we value your comments about our towels and your comments about our room. We hope to see you again to provide you with an exceptional level of service and hospitality.