Avis sur Extended Stay America Suites Washington DC Sterling Dulles
Extended Stay America Suites Washington DC Sterling Dulles
45350 Catalina Ct, Sterling, VA
Avis
5,8
6,0/10
Propreté
6,4/10
Personnel et service
5,8/10
Équipements
5,6/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
4 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Management le 6 déc. 2019
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Azhar went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit.
Sincerely,
Hotel Management
8/10 Bien
Voyageur vérifié
8 mai 2019
Voyageur vérifié
Séjour de 1 nuit en mai 2019
6/10 Satisfaisant
Mickael
13 avr. 2019
Les points forts : Personnel et service et confort de la chambre
Mickael
Séjour de 1 nuit en avril 2019
Réponse de Hotel Management le 14 avr. 2019
Mickael, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon.
Sincerely,
Hotel Management
8/10 Bien
Julien, Montreal
5 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for one night or one month
Julien
Séjour de 2 nuits en mars 2018
Réponse de Hotel Management le 7 avr. 2018
Julien, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were satisfied with all our offerings. It was good to have you here, and we hope to welcome you back soon.
Sincerely,
Hotel Management
4/10 Médiocre
Voyageuse, Montreal
23 juil. 2014
Les points faibles : Personnel et service et confort de la chambre
Voyageuse de passage pour prendre l'avion
Voyageuse
6/10 Satisfaisant
Voyageur vérifié
17 mai 2014
Les points forts : Personnel et service
Reasonably-priced budget motel.
Voyageur vérifié
4/10 Médiocre
Blanca
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Blanca
Séjour de 1 nuit en avril 2024
8/10 Bien
Toribio
20 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Toribio
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
RAQUEL MARI
Voyage en famille
16 avr. 2024
Les points faibles : Équipements
RAQUEL MARI
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear RAQUEL MARI, Thank you for sharing your experience, and we apologize for the service and condition issues you encountered during your stay. Providing excellent customer service and maintaining our rooms are top priorities. We regret that we fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to make it right.Sincerely,Hotel Management
10/10 Excellent
Sindy
14 avr. 2024
Sindy
Séjour de 1 nuit en avril 2024
8/10 Bien
Flavio Cesar
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flavio Cesar
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 30 mars 2024
Dear Flavio Cesar, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your time at our hotel. Providing a positive and memorable experience for our guests is our utmost priority, and we're thrilled that we were able to do so for you. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. We look forward to serving you again soon!Sincerely,Hotel Management
6/10 Satisfaisant
Eileen
24 mars 2024
Eileen
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Eileen, Thank you for your feedback. Please know we are committed to providing the highest level of service and quality for every guest, and we apologize for not meeting your expectations. Rest assured, we are communicating your concerns to the relevant parties and will take appropriate action. We hope you will allow us to demonstrate the renowned hospitality for which we are known.Sincerely,Hotel Management
6/10 Satisfaisant
Jonatan
12 mars 2024
Jonatan
Séjour de 1 nuit en mars 2024
2/10 Horrible
ALLYSON
12 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
ALLYSON
Séjour de 1 nuit en mars 2024
10/10 Excellent
Voyageur vérifié
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
편리함과 안락함을 제공하는 Extended Stay America Hotel을 추천합니다
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Michael P
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Much better under new management
Michael P
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 10 janv. 2024
Dear Michael, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
2/10 Horrible
Dalton
23 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Absolutely disgusting
Dalton
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 24 déc. 2023
Dear Dalton, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
6/10 Satisfaisant
Jennifer
Voyage en couple
11 déc. 2023
Les points faibles : Propreté
Jennifer
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 12 déc. 2023
Dear Jennifer, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
10/10 Excellent
Amanda
3 déc. 2023
Amanda
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Leslie
30 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 6 déc. 2023
Dear Leslie, Thank you for your recent stay and the candid review. We apologize for the issues you had in your guest room, precisely the difficulty with keeping your room at a comfortable temperature and the noise disturbance caused by inconsiderate neighbors. Please be assured we will address these issues with the concerned individuals for improvement. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management
4/10 Médiocre
SubbaRao
20 nov. 2023
SubbaRao
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Kellie
15 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kellie
Séjour de 1 nuit en novembre 2023
8/10 Bien
Shawn
Voyage en famille
11 oct. 2023
Les points forts : Propreté et personnel et service
Shawn
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Jon
9 oct. 2023
Jon
Séjour de 4 nuits en octobre 2023
4/10 Médiocre
Jens-Holger
24 sept. 2023
Jens-Holger
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 11 oct. 2023
Dear Jens-Holger, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
4/10 Médiocre
Clayton
Voyage en famille, Voyage d’affaires
1 août 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Clayton
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 1 août 2023
Dear Clayton, Thank you for taking the time to review your experience with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
2/10 Horrible
Isabel
Voyage d’affaires
26 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabel
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 27 juil. 2023
Dear Isabel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
10/10 Excellent
motaz
26 juil. 2023
motaz
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Trenton
21 juil. 2023
Trenton
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Bryan
Voyage en couple
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 19 juil. 2023
Dear Bryan, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
2/10 Horrible
dima
17 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
dima
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Sherif
17 juil. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sherif
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 18 juil. 2023
Dear Sherif, Thank you for staying with us and posting your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
4/10 Médiocre
Leya
14 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Leya
Séjour de 1 nuit en juillet 2023
2/10 Horrible
maryam
7 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
maryam
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 7 juil. 2023
Dear Maryam, Thank you for your recent visit and review. We are disappointed about the issues that kept you from thoroughly enjoying your stay. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
6/10 Satisfaisant
Dan
Voyage en famille
21 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dan
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 22 juin 2023
Dear Dan, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We would love another opportunity to show you the great visit we are known for and that you very much deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management
2/10 Horrible
Geremias
13 juin 2023
Geremias
Séjour de 1 nuit en juin 2023
4/10 Médiocre
Elizabeth
Voyage en famille
13 juin 2023
Elizabeth
Séjour de 3 nuits en juin 2023
Réponse de Hotel Management le 13 juin 2023
Dear Elizabeth, We apologize for the cleanliness issues and lack of cups for water during your stay. We appreciate your feedback and will address these issues with our team. We value your feedback and hope to provide you with an enhanced experience. Please reach out to us at the hotel if you have any further concerns.Sincerely,Hotel Management
2/10 Horrible
Dimitrius
11 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dimitrius
Séjour de 2 nuits en juin 2023
Réponse de Hotel Management le 13 juin 2023
Dear Dimitrius, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for the broken smoke detector, the unplugged fridge, the wet carpet, and the unpleasant smell in your room. We do not strive to uphold these standards; we understand their impact on your overall experience. Please know that we take these matters seriously and will investigate and address each issue promptly to ensure that they do not occur in the future. We appreciate your understanding and hope to have another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
4/10 Médiocre
Dean
11 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Dean
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 15 juin 2023
Dear Dean, Thank you for staying with us. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
4/10 Médiocre
Ashwaq
10 juin 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ashwaq
Séjour de 1 nuit en juin 2023
2/10 Horrible
Hardeep
Voyage d’affaires
7 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Hardeep
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 8 juin 2023
Dear Hardeep, Thank you for being our guest. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Thank you for bringing this to our attention; we will address this accordingly. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
2/10 Horrible
Frederick
Voyage d’affaires
6 juin 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Frederick
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 8 juin 2023
Dear Frederick, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
2/10 Horrible
G. Chapman
25 mai 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
G. Chapman
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 26 mai 2023
Dear G. Chapman, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
4/10 Médiocre
Voyageur vérifié
Voyage en famille
22 mai 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Just an ok ok one!
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 23 mai 2023
Dear Guest, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve and management team for the upgradation plan. Also, it is sad to know about the breakfast experience, and your remarks are passed to the team for further improvement. Considering our location, please return, and we hope to host your next visit to the city with better memories.Sincerely,Hotel Management,
6/10 Satisfaisant
Gertrude
17 mai 2023
Gertrude
Séjour de 1 nuit en mai 2023
2/10 Horrible
Edmar
9 mai 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edmar
Séjour de 2 nuits en mai 2023
2/10 Horrible
Monica
5 mai 2023
Monica
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Stephanie
30 avr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Stephanie
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 1 mai 2023
Dear Stephanie, Thank you for being our guest and sharing your feedback. Please accept our apologies for the housekeeping oversights you experienced. Our priority is always to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
2/10 Horrible
Forest
29 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Forest
Séjour de 1 nuit en avril 2023
4/10 Médiocre
Kari
Voyage d’affaires
27 avr. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kari
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 28 avr. 2023
Dear Kari, We want to express our sincere apologies for the problems you encountered during your recent stay with us. Our goal is to provide our guests with an outstanding experience while traveling, and we regret that we fell short of your expectations. We realize that no explanation can undo the challenges you faced, but we want to assure you that we will take the necessary steps to address the issue and prevent it from happening again. We hope you will give us another chance to provide you with an improved experience the next time your travels bring you our way.Sincerely,Hotel Management