Avis sur Riu Palace Aruba - All Inclusive
Riu Palace Aruba - All Inclusive
J.E. Irausquin Blvd 79, Noord
Avis
8,6
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
6 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2023
8/10 Bien
Juan
2 nov. 2022
Juan
6/10 Satisfaisant
Kurt
Voyage en couple
28 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kurt
Séjour de 4 nuits en mai 2024
10/10 Excellent
Angel
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angel
Séjour de 7 nuits en mai 2024
10/10 Excellent
Gabrielle
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabrielle
Séjour de 3 nuits en mai 2024
8/10 Bien
Lori
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 6 nuits en mai 2024
10/10 Excellent
Leonard
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leonard
Séjour de 3 nuits en mai 2024
10/10 Excellent
Caress
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caress
Séjour de 3 nuits en mai 2024
8/10 Bien
Robin Rochelle
Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robin Rochelle
Séjour de 4 nuits en mai 2024
10/10 Excellent
Evelyn
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evelyn
Séjour de 6 nuits en mai 2024
10/10 Excellent
Michelle Pucci
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle Pucci
Séjour de 7 nuits en mai 2024
4/10 Médiocre
Maria
Voyage en famille
23 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Maria
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 24 mai 2024
Dear María,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy some aspects of your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
George
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 4 nuits en mai 2024
10/10 Excellent
scott
22 mai 2024
scott
Séjour de 14 nuits en mai 2024
4/10 Médiocre
Karen K
22 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Karen K
Séjour de 4 nuits en mai 2024
10/10 Excellent
Lisa
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 5 nuits en mai 2024
10/10 Excellent
Thang Van
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thang Van
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
Maria
Voyage en couple
20 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 22 mai 2024
Dear María,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that despite our staff efforts you could not find anything of your liking.Allow us to highlight that choice of words are not interpreted or received as criticism, but rather as an attempt to offend Your feedback will be shared with our team.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
denisse
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
denisse
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Dominique
Voyage en famille avec de jeunes enfants, Voyage en famille
20 mai 2024
Les points forts : Personnel et service et équipements
Dominique
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 23 mai 2024
Dear Dominique,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort and the choice of word to share your opinion. We appreciate your positive remarks, we always amiably recommend guests to contact our staff when there is something that not of their liking.Your comments will be shared with the management department so that we can look into this more thoroughly to ensure that we improve our services.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Violet, College Station
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Violet
Séjour de 4 nuits en février 2024
Réponse de Online Reputation Manager le 28 mai 2024
Dear Violet,Thank you for taking the time to write such a great review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Tricia Malita
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tricia Malita
Séjour de 4 nuits en mai 2024
10/10 Excellent
Jose Antonio
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose Antonio
Séjour de 5 nuits en mai 2024
10/10 Excellent
Valeriy
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valeriy
Séjour de 8 nuits en mai 2024
2/10 Horrible
Jaclyn
Voyage en famille
17 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaclyn
Séjour de 3 nuits en mars 2024
Réponse de Hotel Riu Palace Aruba le 21 mai 2024
Dear Jaclyn,We are truly saddened to read that despite our efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Daniel
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 22 mai 2024
Apreciado Daniel,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Jailene
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jailene
Séjour de 6 nuits en mai 2024
10/10 Excellent
PAMONE
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PAMONE
Séjour de 4 nuits en mai 2024
10/10 Excellent
Gabriela
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriela
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Dear Gabriela,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Rodney
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodney
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 23 mai 2024
Dear Rodney,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.We assure you that we have taken note of your comments and will take them up with the relevant departments.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Lois Ann
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lois Ann
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Lois Ann,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
6/10 Satisfaisant
Ayeshia
Voyage en couple
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Ayeshia
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 16 mai 2024
Dear Ayeshia,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Mary A
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary A
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 20 mai 2024
Dear Mary A,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Jacek
Voyage en couple
12 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Jacek
Séjour de 4 nuits en mai 2024
8/10 Bien
Jennifer
Voyage en couple
11 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 7 nuits en mai 2024
Réponse de Online Reputation Manager le 16 mai 2024
Dear Jennifer,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Jennifer
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en avril 2024
2/10 Horrible
Tracy Ann
Voyage en couple
10 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tracy Ann
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 14 mai 2024
Dear Tracy Ann,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.Needless to say, we are very sorry to read that your husband felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are truly sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Kind Regards,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Jesse
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesse
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 16 mai 2024
Dear Jesse,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much, Jesse!Warmest wishes,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Robert
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en mai 2024
6/10 Satisfaisant
Dulce romero
Voyage en couple
9 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dulce romero
Séjour de 7 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 13 mai 2024
Dear Dulce romero,Thank you for sharing your thoughts on your recent stay with us.We are very sorry to learn that you were disappointed with your stay. We will follow up internally on the concerns you have raised. And we hope that we can continue to provide you with the excellent customer service that we pride ourselves on.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
6/10 Satisfaisant
Italo
9 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Italo
Séjour de 7 nuits en avril 2024
6/10 Satisfaisant
Jeffrey Paul
Voyage en couple
8 mai 2024
Les points forts : Personnel et service et équipements
Jeffrey Paul
Séjour de 6 nuits en avril 2024
Réponse de Hotel Riu Palace Aruba le 10 mai 2024
Dear Jeffrey Paul,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Jane
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Jane,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
LilyAnne
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LilyAnne
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 15 mai 2024
Dear LilyAnne,Thank you very much for your outstanding review! It is an honour to be recognized and appreciated.We hope you visit us again very soon, Lily Anne.Wishing you the best,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Paul
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 6 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 13 mai 2024
Dear Paul,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Paul!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Eon Osmond
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eon Osmond
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Palace Aruba le 15 mai 2024
Dear Eon Osmond,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
John Robert
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John Robert
Séjour de 5 nuits en mai 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear John Robert,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
8/10 Bien
Matthew
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Matthew,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
4/10 Médiocre
Anton Odeh
Voyage en couple
7 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anton Odeh
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Anton Odeh,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience.In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department through Expedia.We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager
10/10 Excellent
Michael
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 8 mai 2024
Dear Michael,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager