Avis sur Hyatt Regency Aruba Resort and Casino
Hyatt Regency Aruba Resort and Casino
Juan E Irausquin Blvd 85, Noord
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Dear John, A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again and safe travels. Warm regards, Gabriel Castrillon General Manager
6/10 Satisfaisant
jennifer
20 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
jennifer
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Dear Jennifer, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Sonja S
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonja S
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Dear Sonja S, We are delighted you chose to stay with us at Hyatt Regency Aruba Resort Spa & Casino. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Kerry
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerry
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Dear Kerry, Warm wishes from One Happy Island! We are glad you enjoyed your recent stay at Hyatt Regency Aruba Resort Spa & Casino. Thank you for pointing out how perfect our location is for visiting the incredible restaurants in our surrounding area. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for the wonderful compliments! Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Leonardo
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leonardo
Séjour de 4 nuits en avril 2024
Réponse de Manager le 20 mai 2024
Dear Leonardo,Warm greetings from beautiful, sunny Aruba! We are delighted to have exceeded your expectations. We believe our excellent accommodations, beautiful location, and fantastic weather make us a great choice when visiting our fabulous island. It was our pleasure accommodating you. We hope you will make Hyatt Regency Aruba Resort Spa & Casino your home away from home whenever your travels bring you to our area.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Debra Ann
17 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Debra Ann
Séjour de 5 nuits en mai 2024
Réponse de Manager le 20 mai 2024
Dear Debra Ann,A warm hello from One Happy Island! It is wonderful to know you enjoyed everything about your time at Hyatt Regency Aruba Resort Spa & Casino and that we exceeded your expectations. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Travis M
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Travis M
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Travis M, Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. From assisting explore our island, to relaxing at our resort, or having entertaining activities, we genuinely believe in caring for all of our guests. It was such a pleasure to host your visit! We look forward to your return soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Jose
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Dear Jose, Greetings from our beautiful, sunny island! Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Aruba Resort Spa & Casino. We hope to have the pleasure of doing so again on your next visit to the area. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Danielle
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Danielle, Greetings from sunny Aruba! Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
JONATHAN
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JONATHAN
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Jonathan, Warm greetings from beautiful, sunny Aruba! We appreciate the time you've taken to share your comments with other travelers regarding your stay at Hyatt Regency Aruba Resort Spa & Casino. We are glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their professional, attentive service. They believe in caring for our guests so they can be at their best. We will enjoy sharing your compliments with them. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We all look forward to your return visit. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Samoil
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samoil
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 9 mai 2024
Dear Samoil, What a pleasure to host you here on One Happy Island! Thank you for your recent stay at the Hyatt Regency Aruba Resort Spa & Casino and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Aruba. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Charles C
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles C
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 7 mai 2024
Dear Charles C, Greetings from sunny Aruba! We are pleased that you enjoyed your stay at Hyatt Regency Aruba Resort Spa & Casino. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guest's visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again very soon. See you again soon, Gabriel Castrillon General Manager
10/10 Excellent
Berat
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Berat
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 16 mai 2024
Dear Berat, Greetings from sunny Aruba! Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted that we are your favorite resort on our island. It was our pleasure hosting you at Hyatt Regency Aruba Resort Spa & Casino; we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Wanda
1 mai 2024
Wanda
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 22 mai 2024
Dear Wanda, A warm hello from One Happy Island! Thank you for your recent stay at the Hyatt Regency Aruba Resort Spa & Casino and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our beautiful island of Aruba. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Kerri
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kerri
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear Kerri, Greetings from our beautiful, sunny island! We are pleased to receive your generous rating for Hyatt Regency Aruba Resort Spa & Casino. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Shpres
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shpres
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Shpres, What a pleasure to host you again here on One Happy Island! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our beautiful resort and comfortable rooms. It is truly a pleasure to know that we continue to exceed your expectations! We look forward to your return soon. See you again soon, Gabriel Castrillon General Manager
10/10 Excellent
Anthony
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 7 nuits en avril 2024
Réponse de Manager le 27 avr. 2024
Dear Anthony,Warm greetings from Aruba! There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy seeing the various wildlife that resides here at the resort and that our colleagues always leave you with such a memorable impression. It is always a pleasure to have you as our guest here at Hyatt Regency Aruba Resort Spa & Casino, and we look forward to your next stay!See you again soon,Gabriel CastrillonGeneral Manager
10/10 Excellent
Shari
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shari
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Shari, Warm wishes from One Happy Island! Thank you for staying at Hyatt Regency Aruba Resort Spa & Casino and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Warm regards, Gabriel Castrillon General Manager
8/10 Bien
Mohamed
25 avr. 2024
Mohamed
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 16 mai 2024
Dear Mohamed, Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. Thank you for staying with us, and we wish you all the best. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Gina
23 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Gina
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Gina, A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for! Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
adarsh
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
adarsh
Séjour de 4 nuits en mars 2024
Réponse de Manager le 17 avr. 2024
Dear Adarsh,Warm wishes from One Happy Island! On behalf of our team, thank you for the excellent rating. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Leaving sunnier and happier than when you came is the utmost Caribbean experience!We hope you will make Hyatt Regency Aruba Resort Spa & Casino your home away from home whenever your travels bring you to Aruba. Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Michelle
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Michelle, A warm hello from One Happy Island! It is wonderful to know you enjoyed everything about your time at Hyatt Regency Aruba Resort Spa & Casino and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, and love that you enjoyed our beautiful beaches. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Elza
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elza
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Elza, Greetings from our beautiful, sunny island! Thank you for your recent stay at the Hyatt Regency Aruba Resort Spa & Casino and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Aruba. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Lauren
Voyage en famille avec de jeunes enfants, Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren
Séjour de 7 nuits en mars 2024
Réponse de Manager le 11 avr. 2024
Dear Lauren,Warm greetings from Aruba! Thank you for choosing to stay with us and for taking the time to post a review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We love that we can be a getaway for our guests with perfect weather, gracious hospitality, and spectacular beaches. We hope to have the honor of hosting you again soon here at Hyatt Regency Aruba Resort Spa & Casino. Warm regards,Gabriel CastrillonGeneral Manager
8/10 Bien
Santo Jr
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Santo Jr
Séjour de 5 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Dear Santo Jr,Thank you for taking the time to tell us about your visit. We hope our comfortable rooms and convenient location served you well. However, we want to apologize for any concerns that kept your stay from being perfect. We appreciate you sharing your feedback with us, and we assure you we will address this appropriately. We hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Julie Dawn
8 avr. 2024
Julie Dawn
Séjour de 5 nuits en mars 2024
Réponse de Manager le 29 avr. 2024
Dear Julie,Greetings from sunny Aruba! Thank you for selecting the Hyatt Regency Aruba Resort Spa and Casino for your recent vacation and for the wonderful rating. We are thrilled to hear we exceeded your expectations and that you enjoyed all that the resort has to offer. Thank you again for making us your resort destination on One Happy Island. We look forward to your next visit!Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Raphael, columbia heights
8 avr. 2024
Raphael
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Raphael, Warm wishes from One Happy Island! We are happy you had such a lovely stay at Hyatt Regency Aruba Resort Spa & Casino! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Charleen
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charleen
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Charleen, Warm greetings from Aruba! Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hyatt Regency Aruba Resort Spa & Casino so much! We look forward to hosting you again soon for another great experience. Have a wonderful day! Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Scott
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 4 nuits en avril 2024
Réponse de Manager le 7 avr. 2024
Dear Scott,Greetings from sunny Aruba! Thank you for the kind review of Hyatt Regency Aruba Resort Spa & Casino. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We also appreciate your compliments paid to our dedicated team. Thank you again, we look forward to welcoming you back on your next visit to our island.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Caleb
Voyage en famille avec de jeunes enfants, Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caleb
Séjour de 5 nuits en mars 2024
Réponse de Manager le 7 avr. 2024
Dear Caleb,A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for! Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
James
1 avr. 2024
James
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 22 avr. 2024
Dear James, Greetings from our beautiful, sunny island! Thank you for the wonderful rating for Hyatt Regency Aruba Resort Spa & Casino! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Christy
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christy
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 avr. 2024
Dear Christy, Warm greetings from beautiful, sunny Aruba! We appreciate the time you've taken to share your comments with other travelers regarding your stay at Hyatt Regency Aruba Resort Spa & Casino. We are glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their professional, attentive service. They believe in caring for our guests so they can be at their best. We will enjoy sharing your compliments with them. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We all look forward to your return visit. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Veronica
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 4 nuits en mars 2024
Réponse de Manager le 28 mars 2024
Dear Veronica,What a pleasure to host you here on One Happy Island! Thank you for your review regarding your stay at Hyatt Regency Aruba Resort Spa & Casino. Our highest priority is making sure every guest has a relaxing, memorable experience, and we are glad we made that happen for you. We love providing a Caribbean experience that leaves our guests sunnier and happier than ever! It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional visit.Warm regards,Gabriel CastrillonGeneral Manager
4/10 Médiocre
Leslee Angela
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leslee Angela
Séjour de 4 nuits en mars 2024
Réponse de Manager le 28 mars 2024
Dear Leslee Angela,Thank you for staying with us and for taking the time to review your experience. Providing a sunny, happy Caribbean experience to every guest is essential to us. Therefore, we genuinely regret not meeting your expectations. We appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will give us another opportunity to show you our commitment to exceptional experiences the next time your travels bring you this way.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Katerina
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katerina
Séjour de 3 nuits en mars 2024
Réponse de Manager le 28 mars 2024
Dear Katerina,Warm wishes from One Happy Island! We appreciate your great rating. In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino.It was our pleasure to have you stay with us, and we hope to host you again soon.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Gabrielle C.
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabrielle C.
Séjour de 5 nuits en mars 2024
Réponse de Manager le 26 mars 2024
Dear Gabrielle C., Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our great amenities. We love that our guests can relax under calming Caribbean skies at our Trankilo adults-only pool, or they can spend the day racing down the waterslide and playing water volleyball at the family activity pool. It was such a pleasure to host your visit! We look forward to your return soon.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
CHRIS
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHRIS
Séjour de 4 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Dear Chris,A warm hello from One Happy Island! Thank you for your outstanding review. Aruba has a spirit of adventure, and we are delighted you had such a great time exploring our beautiful island! Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon.Warm regards,Gabriel CastrillonGeneral Manager
8/10 Bien
Stanislaus
24 mars 2024
Stanislaus
Séjour de 6 nuits en mars 2024
Réponse de Manager le 13 avr. 2024
Dear Stanislaus,A warm hello from One Happy Island! Thank you for your outstanding rating. Creating many memorable moments of happiness is what our small island lives for! Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Anthony
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 5 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Dear Anthony,Greetings from sunny Aruba! Thank you for selecting the Hyatt Regency Aruba Resort Spa and Casino for your recent vacation and for the wonderful rating. We are thrilled to hear we exceeded your expectations and that you enjoyed all that the resort has to offer. Thank you again for making us your resort destination on One Happy Island. We look forward to your next visit!Warm regards,Gabriel CastrillonGeneral Manager
8/10 Bien
Michael
Voyage en famille
19 mars 2024
Les points forts : Personnel et service et équipements
Michael
Séjour de 6 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear Michael, Warm greetings from beautiful, sunny Aruba. Thank you for taking the time to review your experience with us and for mentioning how much you enjoyed our resort and devoted team. However, we deeply regret that our rooms did not meet your expectations. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We have shared your comments with the appropriate individuals as we continue to plan for any future upgrades. We hope to have the pleasure of welcoming you again whenever your travels bring you to our beautiful island again. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Karsten
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karsten
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear Karsten, Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our great amenities, fun pools, and beautiful ponds. It was such a pleasure to host your visit! We look forward to your return soon. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Urs
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Urs
Séjour de 6 nuits en mars 2024
Réponse de Manager le 17 mars 2024
Dear Urs,What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our location. Aruba has a spirit of adventure, and we are delighted you had such a great time exploring our beautiful island! We look forward to your return soon.Warm regards,Gabriel CastrillonGeneral Manager
4/10 Médiocre
Kay F
Voyage en groupe
11 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kay F
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Kay F, Thank you for the review and for choosing our resort for your visit to Aruba. We are very sorry for the difficulties you had during your stay, and we apologize for the level of service that you received from our team. Each of our associates is devoted to caring for our guests so they can be their best; therefore, we are very disappointed for not meeting these expectations. You have our assurance that we will address this appropriately to ensure that instances like this will not be repeated. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Warm regards, Gabriel Castrillon General Manager
8/10 Bien
amy
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amy
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Amy, Greetings again from all of us here at the resort. We are delighted that you chose to come and stay with us again; however, we would like to sincerely apologize for any disturbances that you experienced due to our surrounding area. We have shared your comments with our team so that we may determine the most appropriate way to address these concerns. We hope you will stay with us again so that we may have the opportunity to provide the five-star stay that you have come to know from us. Warm regards, Gabriel Castrillon General Manager
10/10 Excellent
Vincent
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent
Réponse de Manager le 10 mars 2024
Dear Vincent,Warm wishes from One Happy Island. Thank you for staying with us and for leaving your feedback. We are glad to hear that you enjoyed your time with us. However, we would like to apologize for the issue with the hours of operation for room service. We hope to have another opportunity to welcome you back to our resort for the flawless stay you deserve.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Maureen
7 mars 2024
Maureen
Séjour de 6 nuits en février 2024
Réponse de Manager le 28 mars 2024
Dear Maureen,What a pleasure to host you here on One Happy Island! Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our resort. Creating many memorable moments of happiness is what our small island lives for!It was our pleasure accommodating you at Hyatt Regency Aruba Resort Spa & Casino, and we look forward to your next visit with us.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Teresa
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 6 nuits en février 2024
Réponse de Manager le 4 mars 2024
Dear Teresa,It was a pleasure to host you during your recent getaway. Your review is received with our fullest appreciation. We are delighted to hear that you were able to relax and enjoy all that our resort offers, including our pristine accommodations. It was a pleasure accommodating you on this visit. We hope to welcome you back to Hyatt Regency Aruba Resort Spa & Casino soon.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Tammy
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 7 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Dear Tammy,A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! Thank you for sharing your experience. We are thrilled to hear that you loved our comfortable accommodations. We love that we can be a getaway for our guests with perfect weather, gracious hospitality, and spectacular beaches. We hope to have the pleasure of hosting you again on your next visit to the area.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
david
28 févr. 2024
david
Séjour de 6 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Dear David,Warm wishes from One Happy Island! In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm regards,Gabriel CastrillonGeneral Manager
10/10 Excellent
Steven
25 févr. 2024
Steven
Séjour de 3 nuits en février 2024
Réponse de Manager le 21 mars 2024
Dear Steven,What a pleasure to host you here on One Happy Island! Thank you for taking the time to share your rating. In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino. Creating many memorable moments of happiness is what our small island lives for! It was an honor to have you as our guest, and we hope you will return the next time you travel to our area.Warm regards,Gabriel CastrillonGeneral Manager