Thank you.

Thank you for your review. We will be sharing your comments with our management team.

Dear Forrest, Thank you for sharing your feedback with us regarding your recent stay at Divi Phoenix. We regret to learn that you encountered some issues with room service time and food quality. Please accept our sincerest apologies for any inconvenience this may have caused you. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind Regards

Dear Regina, Thank you for taking the time to share your feedback with us regarding your recent stay at Divi Phoenix. We understand that our property is currently undergoing renovations, and we appreciate your understanding and patience during this time. We look forward to welcoming you back in the future and providing you with an even better experience. Kind regards,

Dear Irina, We are truly sorry to hear that the quality of the food did not meet your expectations and that you found the staff to be disorganized, resulting in long wait times. Providing prompt and efficient service is a priority for us, and we regret that we fell short of delivering on this during your visit. Please know that we will address these issues with our team to ensure that they are better organized and equipped to handle dining service efficiently. Once again, please accept our sincere apologies for the disappointing experience you had with our dining service. We hope that you will consider giving us another chance to exceed your expectations in the future.

Dear Igor, Thank you for your feedback.

Dear Vince, Thank you for your feedback.

Dear Joseph P, Thank you for taking the time to share your feedback following your recent stay at Divi Aruba Phoenix Beach Resort. We greatly appreciate your insights as they help us to continually improve and enhance our services and facilities for our guests. We are pleased to hear that you enjoyed our convenient location in the high-rise hotel section and found our beach to be nice and quiet. Your comments about the room's outdated décor and the pool's cleanliness have been duly noted, and we will address these areas with our maintenance and housekeeping teams to ensure they meet our guests' expectations. We are delighted that you found our employees to be nice and enjoyed the food at our resort. Your satisfaction is of utmost importance to us, and we will continue to strive to provide the best service possible to all our guests.We look forward to welcoming you back.

Dear Gregory Jonathan, Thank you for taking the time to share your feedback about your recent stay at Divi Phoenix Resort. We greatly value your comments as they help us to continually improve our services and facilities. We are pleased to hear that you found our staff to be friendly and our grounds to be clean. However, we apologize for any inconvenience caused by the early reservation of palapas and pool chairs. We are continuously looking for ways to improve this aspect of our service to ensure all guests have a fair opportunity to enjoy these amenities. We hope to have the opportunity to welcome you back in the future.

Dear Merry K, Thank you for taking the time to share your feedback regarding your recent stay at Divi Phoenix Resort. We are thrilled to hear that you enjoyed your experience with us. It is wonderful to know that you found our resort to be very clean and appreciated the quieter beach setting. We hope to have the pleasure of welcoming you back for another enjoyable stay.

Dear Lisa, Thank you for your feedback, we look forward for your next visit. Kind Regards

Dear Anne S, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is essential to us, and we regret that we fell short of providing the level of service and communication you rightfully expected. We acknowledge that the communication regarding this matter could have been handled better, and we apologize for any frustration or inconvenience this may have caused you. As per our records the front desk agent did call you back in the room to inform you regarding moving rooms and a 75 resort credit was applied to your account for the inconvenience. Once again, please accept our sincerest apologies for the inconvenience you encountered. We value your patronage and hope to welcome you back for a much-improved experience in the future.

I am sorry that your experience was not great. Please know that your feedback will be shared with the department in concern to address these issues you have mentioned. Please contact the front office manager or use the message center if you choose to try our resort again.Thank you for taking the time to write this review. Your review and business holds significant value to us.

Thank you for you for choosing our resort again. Looking forward to welcoming you again.

Dear Diane, Thank you for sharing your feedback about your recent stay at Divi Phoenix Beach Resort. We are glad to hear that you enjoyed some aspects of your stay, such as the dinner at Pure Ocean Restaurant and the quiet guitar duo. We understand that there were some aspects of your stay that did not meet your expectations, such as the limited breakfast and lunch selections, the noisy restaurant/bar, and the lack of ability to reserve palapas. We appreciate your feedback and will take it into consideration as we continue to make improvements to our property. We hope that you will consider giving us another chance to provide you with a more enjoyable stay in the future. Kind Regads

Dear Ryan, Thank you for taking the time to share your feedback about your recent stay at Divi Phoenix Beach Resort. We are delighted to hear that you had a great time overall, but we are sorry to hear about the issue you experienced with the bed. We understand how important a comfortable bed is for a good night's sleep, and we apologize that the bed in your room did not meet your expectations. We hope that you will consider giving us another chance to provide you with a more comfortable stay in the future. Kind Regards

Dear Bradley, Thank you so much for your wonderful review! We are thrilled to hear that you had an outstanding stay at Divi Phoenix Beach Resort and that you enjoyed the spectacular sunset views, the convenient location, the delicious food, and the friendly and accommodating staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future. Thank you once again for choosing Divi Phoenix Beach Resort. We can't wait to have you back!

Dear Kara Lee, Thank you for taking the time to share your review, we hope to welcome you back in the future. Kind Regards

Dear Joseph, Thank you for your recent stay at Divi Phoenix and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience overall and that our property provided a relaxing and enjoyable atmosphere. We apologize for any inconvenience caused by the removal of the tennis court, and we are glad that you were able to access the courts at Divi Tamarijn. We are also pleased to hear that you found our staff to be friendly and the food to be good. Thank you again for choosing Divi Phoenix, and we hope to welcome you back for another relaxing stay in the future.

Dear Alexandre, Thank you for taking the time to share your recent experience at Divi Aruba Phoenix. We are genuinely sorry to hear that your stay did not meet your expectations, and we deeply regret any inconvenience or disappointment you encountered. Regarding the 10 AM checkout time, we understand that this may not be convenient for everyone. However when do have a high occupancy we are not able to extend a later check out time since all the checkout rooms are being turnover for a new check-in. We appreciate your feedback and hope that you will consider giving us another opportunity to provide you with a more positive experience in the future. Kind Regards

Thank you very much for taking your time to write us such a lovely review.Looking forward to welcome you and your family again in the near future.

Dear David, Thank you for taking the time to share your feedback, we appreciate your honesty. We hope to welcome you back in the future. Thank you for choosing the Divi Phoenix.

Thank you for taking the time to provide us with your feedback. I am sorry that we did not meet your standard and expectation. Please know that your feedback is being shared with the departmental Managers. If you do give us a chance again I ask you if you could please reach out to us before checking in. I do hope you enjoyed our beautiful island.

Thank you very much. Hope to welcome you back in the near future.

Dear Serena, Thank you for rating your stay at the Divi Phoenix Aruba, we look forward to welcome you again. Kind Regards

Dear Mary J, We are thrilled to hear that you had such a fantastic birthday celebration at Divi Phoenix. It sounds like the property, the views, and the service from the staff contributed to a memorable and enjoyable experience. Your positive feedback about the cleanliness, renovations, and overall atmosphere is valuable. We look forward to welcome you again.

Dear Sir/Madam, We are sorry to hear about your negative experience at the hotel. Issues like outdated facilities, unpleasant odors, and cleanliness concerns can significantly impact the overall guest experience. We are in process of beautifying and renovating the hotel to provide a more enjoyable experience. We hope we can get an opportunity to better serve you in the future.

Dear Michelle, Thank you for taking the time to share your review.

Dear Michael John Leonard, Thank you for taking the time to share your review.

Dear Thomas, Thank you for taking the time to share your review.

Dear Janna, Thank you for taking the time to share your feedback, hope to welcome you back in the future.

Dear Winsome, Thank you for taking the time to share your review. We are delighted to hear that our staff did exceed your expectations and the resort proximity was to your satisfaction. We look forward to welcome you back. Kind Regards

Dear Mr./Mrs., Thank you for sharing your experience at the resort. We are glad to hear that you found the resort and beach beautiful, and that the pools were well maintained. It is great that the staff was responsive to the issues you faced in the room and resolved them in a timely manner. We appreciate your understanding about the ongoing construction and the potential noise inconvenience. It is good to know that the Pure Ocean restaurant was accommodating to dietary needs, and the issue with the incorrect charge for local calls was promptly addressed. We look forward to welcome you back.

Dear Rachel, Thank you for taking the time to share your feedback on your recent stay. We are glad to hear that you enjoyed the location, the beautiful beach, and the cabanas. It is also positive that the staff was helpful and friendly. However, we are sorry to learn about the issues you encountered with the room, including the need for updates, uncomfortable beds, noisy AC, and musty smell. We appreciate that the staff responded promptly to address all the mentioned issues. Your comments about the onsite food being overpriced and of poor quality are duly noted. Constructive feedback like yours is valuable for the improvement of services. We look forward for your next visit.

Dear Laureen, Thank you for your review, we look forward for your next visit.

Dear Catherine J, Thank you for sharing your experience at the resort. We are glad to hear that you enjoyed the restaurant and the beach dining experience. However, we are sorry to hear that there were issues with the jacuzzi in your room. Despite having some issues we are happy to hear that the staff exceeded your expectations. WE hope to have the opportunity to welcome you back.

Dear Eddy, Thank you for your review, we look forward for your next visit.

Dear Scott, Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back.

Dear Karen, Thank you for sharing your feedback about your experience at the Divi Aruba Phoenix Beach Resort. We are sorry to hear that your stay was impacted by ongoing construction, noise, and outdated rooms. We hope we can welcome you back in the future to provide you with a more seamless vacation.

Dear Deborah J, It is wonderful to hear that you enjoyed the beach and the amazing water during your stay at the Divi Aruba Phoenix Beach Resort! We look forward to welcome you back in the future.

Dear Matthew, Thank you for sharing your feedback about the Divi Aruba Phoenix Beach Resort. It is great to hear that you appreciated the beautiful beach, grounds, and the friendly staff. Renovations can indeed take time, and it's positive that improvements are underway. We look forward to welcome you back.

Dear Doreen, Thank you for taking the time to share your review.

Dear Luis Fernando, Thank you for sharing your feedback, we hope to welcome you soon.

Dear Anthony, We are glad to hear that you enjoyed the location and beach amenities at the property. Thank you for your recommendation, and I hope your next visit to the property is even more enjoyable with better communication.

Dear Louis, Thank you for sharing your feedback about your recent stay. It is great to hear that you found the rooms nice. However, it is concerning that you encountered issues with algae in the pool. We will inform the department in concern for this issue. Your feedback is valuable as it helps the hotel improve its services and facilities. We hope to welcoming you back in the future. Kind Regards

Dear Linda, Thank you for your review. We hope to see you soon at the Resort. Kind Regards

Dear Monica, We are sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, please know that this is not the level of service we aim to provide. Thank you for choosing our resort, and we hope to have the opportunity to serve you better on your next visit.

Hi Gabriella, Thank you for your feedback. Hope to welcome you back to the resort.

Dear Erica, Thank you for taking the time to share your wonderful experience at Divi Phoenix in Aruba! We are thrilled to hear that you had such a great stay and that you enjoyed the various aspects of our resort and its convenient location. Your comments about the cleanliness of our facility, well-maintained and spacious rooms, good food options, clean pools, and beautiful beach are truly appreciated. We are honored that you are considering Divi Phoenix for your future stays in Aruba. We cannot wait to welcome you back and create more memorable moments with you in Aruba!

Dear Heather, Happy belated birthday, and thank you for choosing Divi Phoenix to celebrate your special day in Aruba! We're thrilled to hear that your first-time experience in Aruba was enjoyable and that our property added to the experience. Your kind words about our welcoming staff and the beauty of the property are greatly appreciated. We hope to have the pleasure of welcoming you back for more memorable moments in the future. Cheers to many more wonderful birthdays ahead!