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Avis sur Amsterdam Manor Beach Resort

4 out of 5
Amsterdam Manor Beach Resort
J.E. Irausquin Boulevard 252, Noord

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 785 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 161 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 1002." "

9,8/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Chantal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement près de la plage et accès privilège à des chaises et parasol en tout temps
Séjour de 7 nuits en décembre 2023
Réponse de Sales and Marketing Team le 21 déc. 2023
Thank you for taking the time to review us! We do our utmost to provide a memorable experience at our restaurants. We are glad you liked our location right next to the beach.We hope to have you back soon!

10/10 Excellent

suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était conforme . Tres bien .
Séjour de 9 nuits en mars 2023
Réponse de Amsterdam Manor Beach Resort le 27 mars 2023
Dear Suzanne,Thank you for taking the time to write a review. We are happy to read that you have enjoyed all the comfort that we offer to our guests.We hope to see you again on the one happy island of Aruba!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rapidité du réseau Wifi dans les chambres à améliorer. Pour le reste tout est excellent: propreté, architecture, petit déjeuner, personnel merveilleux, emplacement, qualité du service à la clientèle personnalisé, Jennifer et Jessica sont très efficaces et professionnelles.
Séjour de 14 nuits en février 2019
Réponse de AMBR Management le 8 mars 2019
Cher client, Nous vous remercions d'avoir pris le temps de nous revoir! Nous sommes heureux de lire que vous avez passé un excellent séjour dans notre complexe et que vous avez apprécié le service des membres de notre merveilleuse équipe. Nous ne manquerons pas de partager votre avis avec notre équipe, en particulier Jennifer et Jessica. Nous apprécions vos paroles aimables et vos commentaires constructifs et espérons pouvoir vous servir à nouveau bientôt!

2/10 Horrible

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was wonderful as always. Staf in all areas very friendly and above average in helpfulness. Restaurants great and bar service great. Only complaint our check in process was delayed several hours because the tv didn’t work, now who goes to Aruba to watch tv? The ironic thing is tv never worked!
Séjour de 6 nuits en mai 2024

10/10 Excellent

Vincenza

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was great. Staff and service excellent. Room lovely and very clean. Would definitely return.
Séjour de 7 nuits en mai 2024
Réponse de AMBR Hospitality Team le 22 mai 2024
Dear Vincenza,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, excellent staff and service, and lovely, clean rooms. We look forward to welcoming you back in the future!

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and had a homey felling. Staff was friendly and very helpful. Would definitely go back
Séjour de 1 nuit en mai 2024
Réponse de Sales and Marketing Team le 20 mai 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is clean. All the staff are very friendly and helpful. Close to beautiful beach. Never a problem getting a hut on the beach or an umbrella by the pool. I traveled alone and felt very safe there. I've been to Aruba about 30 times. 4 times at Amsterdam the last times. This will be the resort I go to from now on. Love it there.
Séjour de 5 nuits en mai 2024
Réponse de AMBR Hospitality Team le 18 mai 2024
Dear Teresa,Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience at our resort. It's great to know you found our property clean, our staff friendly and helpful, and our location convenient to the beautiful beach. We're especially pleased that you felt safe during your stay. We're honored to be your preferred resort in Aruba and look forward to welcoming you back for your next visit.

10/10 Excellent

jr.Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay at reasonable price.
Séjour de 5 nuits en mai 2024
Réponse de Sales and Marketing Team le 13 mai 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

8/10 Bien

Matthew J

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great staff, very friendly and accommodating - hotel has a unique charm.
Séjour de 5 nuits en mai 2024
Réponse de Sales and Marketing Team le 13 mai 2024
Thank you for sharing your experience! We are delighted you loved your first stay at our hotel, and we are charmed to know you enjoyed the convenient location and that our staff was accommodating.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

Syoma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place
Séjour de 5 nuits en mai 2024
Réponse de Sales and Marketing Team le 13 mai 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience!We look forward to your return shortly!

10/10 Excellent

Lashanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here for my BDAY week. It was a great choice! The staff were nice and helpful. I didnt get the name of the guy who assusted with our luggage but he was a great help. Especially with finding and booking activities.
Séjour de 5 nuits en avril 2024
Réponse de AMBR Hospitality Team le 8 mai 2024
Dear Lashanda,Thank you for choosing to stay with us for your birthday week! We're thrilled to hear that you had a great experience and that our staff were nice and helpful during your stay. We're glad the team member who assisted you with your luggage was especially helpful in finding and booking activities for you. We appreciate your feedback and hope to welcome you back for another memorable stay in the future!

10/10 Excellent

Martin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 6 nuits en avril 2024
Réponse de AMBR Hospitality Team le 8 mai 2024
Dear Martin,Thank you for the perfect score! We're delighted to hear that you had a great stay with us. If there's anything specific you loved about your experience or if you have any feedback for us, we'd love to hear it. We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Eliza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I am was a recurring guess. I love the hotel room options and amenities in the room. Plus the convenience just a few steps from the beach always make the hotel my #1 choice when thinking to visit Aruba along with their competitive rates.
Séjour de 4 nuits en avril 2024
Réponse de AMBR Hospitality Team le 5 mai 2024
Dear Eliza,Thank you for your loyalty and positive feedback! We're thrilled to hear that you are a recurring guest and that you love our hotel room options and amenities. It's fantastic to know that our convenient location just a few steps from the beach makes us your number one choice when visiting Aruba. We can't wait to welcome you back for another wonderful stay!

4/10 Médiocre

Jakelin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The terrible Smell from de Aruba Wastewater Treatment, makes imposible stay in this area, walking around it’s not even possible.
Séjour de 1 nuit en avril 2024
Réponse de Alfred Kaufmann, GM le 8 mai 2024
Dear Guest, thank you for taking the time to share your experiences of your recent visit with us. We apologize for the inconvenience caused by the from time-to-time unpleasant smell coming from the Aruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,Alfred Kaufmann

10/10 Excellent

Shirley Barbara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a great hotel for families. Lovely rooms with kitchens and beautiful view of the beach and water. They have a kiddie pool for small children. The beach is so close with so many amenities. They provide lots of shady spots on the beach.
Séjour de 7 nuits en avril 2024
Réponse de AMBR Hospitality Team le 5 mai 2024
Dear Shirley,Thank you for your lovely review! We're delighted to hear that you had a great experience with us and that you found our hotel suitable for families. It's wonderful to know that you enjoyed our lovely rooms with kitchens and beautiful views of the beach and water. We're also glad that you appreciated the close proximity to the beach and the provided shady spots. We hope to welcome you and your family back for another enjoyable stay in the future!

10/10 Excellent

Maylayal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was nice and close to the beach. The room were cleaned everyday. The staff and front desk were super nice and helpful. The resort has a phone app you can download and make requests on. The requests were completed in less than an hour. The beach was nice and clean. Excursions were available. Passions on the beach had amazing drinks. Overall loved our stay!!
Séjour de 4 nuits en avril 2024
Réponse de Sales and Marketing Team le 29 avr. 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Ylka

Les points forts : Propreté et équipements
Staff were so warm and welcoming i definitely coming back!
Séjour de 3 nuits en avril 2024
Réponse de Sales and Marketing Team le 29 avr. 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Propreté et personnel et service
Too close to sewer treatment facility. Air smelled terrible
Séjour de 6 nuits en mars 2024
Réponse de Sales and Marketing Team le 26 avr. 2024
Dear Guest, thank you for taking the time to share your experiences of your recent visit with us. We apologize for the inconvenience caused by the from time-to-time unpleasant smell coming from the Aruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,Alfred Kaufmann

6/10 Satisfaisant

Fang

Voyage en couple
Les points forts : Personnel et service
Can’t stand the sewage smell in the area.
Séjour de 1 nuit en février 2024
Réponse de Alfred Kaufmann, GM le 25 avr. 2024
Dear Guest, thank you for taking the time to share your experiences of your recent visit with us. We apologize for the inconvenience caused by the from time-to-time unpleasant smell coming from the Aruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,General ManagerAlfred Kaufmann

10/10 Excellent

Sabria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pictures does this property no justice. I was in awe at how beautiful this property was. We did arrive earlier than our check in time but staff allowed us to change our clothes, put our bags up, gave us complimentary rum which, oh the RUM was PUNCHING us too (haha) and we were able to enjoy the beach until check in. Everything is so convenient and in walking distance. There’s two restaurants associated with the property, one on the beach called Passions on the beach and Horizons which is located on the property. Our room had a fresh fruit platter which I thought was fake! Our second day there we realized it was real. The property is well kept, housekeeping comes everyday, everyone was super niceeeeee! I am definitely coming back
Séjour de 3 nuits en avril 2024
Réponse de AMBR Hospitality Team le 22 avr. 2024
Dear Sabria,Thank you for your enthusiastic review! We're thrilled to hear that you were pleasantly surprised by the beauty of our property and that our staff went above and beyond to accommodate you during your early arrival. It's great to hear that you enjoyed the complimentary rum punch and the convenience of our location. We're delighted that you appreciated the fresh fruit platter in your room and that you found the property well-kept with excellent housekeeping service. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredibly attentive and accommodating staff. Very clean
Séjour de 4 nuits en avril 2024
Réponse de AMBR Hospitality Team le 22 avr. 2024
Dear Michael,Thank you for your positive feedback! We're thrilled to hear that you found our staff incredibly attentive and accommodating, and that you appreciated the cleanliness of our property. Providing excellent service and a clean environment is our priority, and we're delighted that we met your expectations. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Justin

Séjour de 7 nuits en avril 2024
Réponse de Sales and Marketing Team le 13 mai 2024
Thank you for taking the time to review us! We hope that you had a lovely and relaxing time!

10/10 Excellent

Simon, Ottawa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, clean, great rooms, across the road from a beautiful beach, close to restaurants and a large food market. Highly recommended.
Séjour de 4 nuits en avril 2024
Réponse de AMBR Hospitality Team le 22 avr. 2024
Dear Simon,Thank you for your excellent review! We're delighted to hear that you had a great experience at our hotel and that you found everything to be clean with great rooms. It's wonderful to know that you enjoyed our beachfront location, proximity to restaurants, and the nearby food market. We appreciate your recommendation and look forward to welcoming you back again soon!

10/10 Excellent

MICHAEL, St. Louis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location to Eagle Beach, with a wonderful restaurant on the beach "Passions". The property is halfway between the high-rise hotels, Palm Beach and the downtown. The local grocery store, Super Foods, is 2 blocks behind the hotel which is super convenient. Friendly staff, clean rooms all with a kitchen and refrigerator.
Séjour de 7 nuits en avril 2024
Réponse de Sales and Marketing Team le 16 avr. 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Shin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach setup at this resort is outstanding with great food, fast services, shower and bathroom amenities including drinkable filtered water fountain. During our visit in early April 2024, all four beach attendants - Samuel, Jenrich, Hebreux and Scott – were or continue to be wonderful. These gentlemen are reliable, polite, pleasant and patient, particularly with many many visitors who didn't want to pay to rent the chairs and parasols yet didn't want to leave for other seating areas. To recognize beach attendants for their work, we are explicitly posting our appreciation for them on Expedia site. Please look for them if you visit Eagle beach and Amsterdam Manor. We always recommend our friends and contacts to select Amsterdam Manor as the resort to stay at in Aruba. Amsterdam Manor staff are multilingual, helpful and kind. As for the resort itself, it is beautifully renovated and modern. We hope to return to Amsterdam Manor again in 2025. We lost track in terms of the number visits to Amsterdam Manor, but believe at least 20 to 25 times for more than 10 days.
Séjour de 12 nuits en mars 2024
Réponse de Sales and Marketing Team le 15 avr. 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Daphne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the Netherlands style look of the building and the property was so manicured and clean! We absolutely loved the staff! Jennifer was amazing! As well as Chris and Patrick. The rum punch I received at arrival was delicious also! The cleaning staff was also amazing the room was super clean! The only thing I would say is the shower should have a door so all the water doesn’t come out, also the hot water does not warm up in the shower like it does in the sink. And just to add a body length mirror in the room. That’s the only thing I would change other than that it’s amazing!
Séjour de 3 nuits en avril 2024
Réponse de Sales and Marketing Team le 12 avr. 2024
Thank you for sharing your experience! We are delighted you loved your first stay at our hotel, and we are charmed to know you enjoyed the convenient location and that our staff was accommodating. Your insights help us improve.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location on Eagle Beach. It was easy to walk to area restaurants. The beach is beautiful and we also loved the walking path which we utilized every morning. Our room was comfortable and had a kitchenette which was handy. We also utilized the on site restaurants which we enjoyed.
Séjour de 7 nuits en avril 2024
Réponse de Sales and Marketing Team le 11 avr. 2024
Thank you for taking the time to review us! It makes us happy that you liked the location and that you had such a pleasant experience! We look forward to your return shortly!

2/10 Horrible

Seethal

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de AMBR Hospitality Team le 8 avr. 2024
Dear Seethal, we're sorry to hear that your experience fell short of expectations. Please accept our sincere apologies for any shortcomings during your stay. Your feedback is valuable, and we would appreciate the opportunity to address any specific concerns you may have had. Please feel free to reach out to us directly so we can assist you further.

8/10 Bien

Gelvis

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staff was very serviceable and kind.
Séjour de 3 nuits en avril 2024
Réponse de AMBR Hospitality Team le 8 avr. 2024
Dear Gelvis,Thank you for your positive feedback! We're delighted to hear that you found our staff to be serviceable and kind. Providing excellent service is our priority, and we're glad we could contribute to making your stay enjoyable. We hope to welcome you back again in the future.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Sales and Marketing Team le 5 avr. 2024
Thank you for taking the time to review us!We hope that you had a lovely and relaxing time!

8/10 Bien

Shahrzad Z

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing beach, clean rooms, and nice dining/bar options. Close to supermarket. Checked in easily. Beach had music, loungers, and wave runner rentals nearby. Kitchen had supplies. Eagle beach is quiet and the property is fresh. Every once in a while, the water treatment facility puts an odor out that isn’t great.
Séjour de 6 nuits en mars 2024
Réponse de Sales and Marketing Team le 3 avr. 2024
Thank you for sharing your experiences from your recent stay with us. We were pleased to read your comments and remarks about our resort, the location, and our friendly and helpful staff. However, we apologize for the inconvenience related to the from time-to-time persistent smell coming from the Aruban water treatment plant. Once more thank you for your remarks and thank you for staying with us.

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very kind and helpful. The beach was beautiful ,and very clean. My husband and i came for our 40 th anniversary ,and my 60 th birthday. It was a very special trip , and your staff made it even more special. I will never forget it. Thanks for everything
Séjour de 7 nuits en mars 2024
Réponse de Sales and Marketing Team le 27 mars 2024
Thank you for this detailed review! Happy anniversary and birthday! It is an honor for us to hear that we were able to impact your celebration positively. Thank you so much for the kind words, and we hope to welcome you back soon!

10/10 Excellent

Chukwudi

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a perfect stay at Amsterdam Manor we had. My family of five enjoyed the close proximity (literally steps away) from one of the most beautiful beaches in the world in Eagle Beach. The area was quiet, rooms were nice and updated, and staff were the most friendly. Will definitely stay here again whenever we visit this beautiful island again. Well done, Amsterdam Manor!
Séjour de 7 nuits en mars 2024
Réponse de Sales and Marketing Team le 27 mars 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love staying here
Séjour de 11 nuits en mars 2024
Réponse de Sales and Marketing Team le 21 mars 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience. We look forward to your return shortly!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Sales and Marketing Team le 22 mars 2024
We look forward to seeing you again.

10/10 Excellent

Eric Ian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property at a good price. Nothing overly fancy, but clean and right next to the beach.
Séjour de 5 nuits en mars 2024
Réponse de Sales and Marketing Team le 21 mars 2024
Thank you for taking the time to review us! It makes us happy that you liked the location!We hope that you had a lovely and relaxing time!

10/10 Excellent

Erigels

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful resort, we loved our time there. Would definitely recommend visiting and staying there. Staff are very helpful and friendly. Room was very clean and beautiful.
Séjour de 5 nuits en mars 2024
Réponse de Sales and Marketing Team le 21 mars 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the 3rd time staying at this property. Very Clean and very well maintained. The staff is very friendly and helpful. Convenient walk to the beach and walking trail that runs all down the beach. A lot more restaurants in this low rise end than before. We really enjoyed that aspect. Also close to a grocery store. Warning...There is a strong sewage smell at times outside. We didn't notice it in the room, but if the wind is right it's a strong smell and you can smell it even on the beach. It's not the resorts issue, but an Aruba services issue. We just stayed on the beach. It can be an issue if you want to sit outside at the resort or use the pool area. It just depends on the wind. There are times we didn't smell it, but other times it was really bad. We would still stay at the resort. One more issue was around 3:30pm they want you to move out of their way to set up for sunset dinners at their beach restaurant. We graciously moved our lounge chairs closer to the water, but it is annoying that they basically force you to move.
Séjour de 7 nuits en mars 2024
Réponse de Alfred Kaufmann, GM le 14 mars 2024
Thank you for sharing your experiences from your recent stay with us. We were pleased to read your comments and remarks about our resort, the room, and our friendly and helpful staff. However, we apologize for the inconvenience related to the from time-to-time persistent smell coming from the Aruban water treatment plant. Once more thank you for your remarks and thank you for staying with us.Kind Regards, Alfred Kaufmann General Manager

10/10 Excellent

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Amsterdam Manor is an exceptionally well run, clean, and in an absolutely beautiful location across from Eagle beach. The hotel personnel are fantastic and attend to any issue or request. The on site restaurants are great and the ease of access to stores and other important services is exceptional. Overall, the hotel is one of the best I've visited.
Séjour de 14 nuits en février 2024
Réponse de Sales and Marketing Team le 14 mars 2024
Thank you for sharing your experience! We are delighted you loved your stay at our hotel, and we are charmed to know you enjoyed the convenient location and that our staff was accommodating.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

Darius

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I stayed here for our honeymoon and we enjoyed every second. The oceanfront view was beautiful and our stay was relaxing. Our studio room had plenty of space for the both of us. The only thing we didn’t like was how the shower had no door. It was a bit hard trying to keep the floor dry when we showered because the water was just sprinkling onto the floor.
Séjour de 4 nuits en décembre 2023
Réponse de Sales and Marketing Team le 11 mars 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Your insights help us improve. We look forward to your return and thank you for the review!

8/10 Bien

Peter

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice property with easy access to the beach across the street. "Passions on the Beach" was very nice especially at sunset, the food was excellent. The rooms were nice and cleaned each day. No entertainment on the property and the pool was nice but small with no thrills. There was a strong smell from the waste treatment center behind the resort for the whole week we were there.
Séjour de 6 nuits en mars 2024
Réponse de Alfred Kaufmann, GM le 11 mars 2024
Dear Guest, thank you for taking the time to share your experiences of your recent stay with us. We were pleased to learn that you really enjoyed your time with us.We apologize for the inconveniences caused by the from time-to-time unpleasant smell coming from theAruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,Alfred KaufmannGenreal Manager

8/10 Bien

Joan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this property. It’s small and quiet and the beach is gorgeous. The only downside was the Passions restaurant and bar was very slow service.
Séjour de 7 nuits en mars 2024
Réponse de AMBR Hospitality Team le 9 mars 2024
Dear Joan, thank you for your positive feedback! We're thrilled to hear that you love our property, especially its small and quiet atmosphere and the gorgeous beach. We apologize for the slow service experienced at Passions restaurant and bar. Your feedback is valuable to us, and we'll address this issue to ensure a better experience for our guests in the future. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick at front desk went above and beyond to ensure we enjoyed our stay. I loved the small, boutique nature of the resort with far fewer people and more individual attention. I’d go back here for sure.
Séjour de 4 nuits en mars 2024
Réponse de Sales and Marketing Team le 5 mars 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

8/10 Bien

Tetyana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleanliness, nice beach, good restaurants
Séjour de 7 nuits en février 2024
Réponse de Xavier le 3 mars 2024
Thank you for your feedback! We're pleased to hear you enjoyed your stay. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Richard Kendall

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff. Loved the beach.
Séjour de 7 nuits en février 2024
Réponse de Xavier le 2 mars 2024
Thank you for your kind words! We're glad you enjoyed our beach and experienced excellent service from our staff. We hope to see you again soon!

10/10 Excellent

Kathleen, Kearns

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful, and the location across from Eagle Beach was amazing.
Séjour de 7 nuits en février 2024
Réponse de Xavier le 2 mars 2024
Thank you for your feedback! We're thrilled you found our staff helpful and enjoyed our amazing location across from Eagle Beach. We hope to welcome you back soon!

10/10 Excellent

Brett

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great property from r someone looking for a quiet getaway. Right across the street from a beautiful sand beach - chairs, shade, and towels are all taken care of. Beautiful clean pool, well landscaped property. The staff are great! Jennifer at the front desk s an excellent concierge. Also the room was well equipped with all your needs - drying racks for wet suits, toiletries, coffee maker with abundant pods, fridge and plates. There’s a grocer store with liquor up the street so we stocked up with snacks and drinks. Two onsite bars and restaurants are great too. You can’t beat this location.
Séjour de 4 nuits en février 2024
Réponse de Xavier le 2 mars 2024
Thank you for your glowing review! We're delighted you enjoyed your stay and found our property perfect for a quiet getaway. It's fantastic to hear you loved the beach access, well-equipped rooms, and excellent staff. We appreciate your recommendation and look forward to welcoming you back soon!

2/10 Horrible

Erica

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We are reaching out with disappointment and concern about a fraudulent charge of $731.60 (Room Inclusive Tax - placed on the account 2-23-24) applied to our reservation - Confirmation: 145708744 Expedia Itinerary: 72751249055215 We spoke with manager Juan Carlos on 2/24/24 at the check out desk prior to leaving on Saturday, 2/24/24 and he verbally promised us, with two other colleagues present as witnesses, that he would release the charge once we contacted Expedia. We received communication from Expedia today 2/25/24 indicating that Amsterdam Manor was contacted and refused to release the Room Inclusive Tax. Please see the history of our communication with Expedia and Amsterdam Manor requesting change of reservation: 2-6-24 Contacted Expedia to change reservation, informed us to contact resort directly 2-6-24 Contacted Amsterdam Manor via phone - unable to make contact anyone 2-7-24 Received confirmation message from Amsterdam Manor via Expedia confirming reservation 2-7-24 Replied to the Amsterdam confirmation message requesting to change the reservation - NO RESPONSE RECEIVED 2-7 to 2-14 Made several phone call attempts to contact Amsterdam manor - NO RESPONSE 2-14-24 Received message from Amsterdam via Expedia (Please see attachment) 2-14-24 Responded to the message requesting to change the reservation - NO RESPONSE RECEIVED 2-20-24 Arrived in Aruba and contacted Amsterdam Manor by phone - no answer
Séjour de 4 nuits en février 2024
Réponse de Sales and Marketing Team le 5 mars 2024
We deeply regret the inconvenience and frustration you experienced during your recent stay with us. Please accept our sincerest apologies for the miscommunication and any inconvenience it may have caused. We are pleased to inform you that we have thoroughly investigated the matter and have taken appropriate action to ensure this does not happen again in the future.t We understand the communication issues you faced and are committed to improving our processes. We value your feedback and hope to provide you with a better experience in the future. Please reach out if you have any concerns or need further assistance.

10/10 Excellent

Herb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Hospitality Management Team le 4 mars 2024
Dear Herb, Thank you for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Paul

Les points forts : Propreté et équipements
Séjour de 6 nuits en février 2024
Réponse de Sales and Marketing Team le 22 mars 2024
We are happy to have served you during your stay with us!