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Avis sur Niagara Riverside Resort, BW Premier Collection

3.5 out of 5
Niagara Riverside Resort, BW Premier Collection
7001 Buffalo Ave, Niagara Falls, NY

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 364 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 155 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1001." "

7,6/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Abdel Ilah

Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 29 août 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Sandro

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de Management le 27 juin 2021
Thank you for your feedback!

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 13 mai 2024
Thank you for choosing Niagara Riverside! We're grateful to see you enjoyed your stay. Look forward to having you back.

6/10 Satisfaisant

Vladyslava

Voyage en famille
Les points forts : Propreté et personnel et service
The staff was really nice. The room was clean, but unfortunately the beds were creaked.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 12 mai 2024
Sorry to see it wasn't completely satisfying. We appreciate the acknowledgement of our staff! The beds are in the process of being replaced. Another review commented about the dumpster on site.

6/10 Satisfaisant

Mehboob

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 12 mai 2024
Sorry to see everything didn't go as planned. Please reach out to me directly to share details of your stay.

10/10 Excellent

Leonardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well located.
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 12 mai 2024
Thank you for sharing. Our Riverview is a great location for both our guests and the staff that works with us. It's so relaxing to look out to the waters / sit back and relax. (Of course staff only does this on their break)

8/10 Bien

alma, West Henrietta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 6 mai 2024
Thank you for commenting on your stay! Glad you enjoyed the wonderful river views and great location just off the expressway and a short drive to the falls!

10/10 Excellent

Erin

Les points forts : Infrastructures et conditions de l’hébergement
It was good for the location and price
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 2 mai 2024
Thank you for sharing about your stay. Glad you enjoyed our location along the Niagara River just short drive upstream from the mighty falls!

8/10 Bien

Kelsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 2 mai 2024
Glad to see you enjoyed your stay. If you would like to share additional information about your stay please let us know.

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The riverside access was beautiful
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 30 avr. 2024
We appreciate you sharing for others to hear. Hope to see you back.

2/10 Horrible

Desiree

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 30 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

GURBAKHSHISH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 12 mai 2024
Thank you for your review! We appreciate your business and hope to see you again.

10/10 Excellent

kayla

Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 30 avr. 2024
Thank you for acknowledging our staff with a 5 out of 5 rating! Glad you enjoyed your stay.

10/10 Excellent

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoying the river view while diner..
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 28 avr. 2024
Thank you for sharing about your. The patio for the restaurant did just reopen for the season. It's a great place to relax and enjoy a meal. Be sure to return to the restaurant after the 1week of May as the restaurant's summer menu will be released then!

10/10 Excellent

Raocondo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 23 avr. 2024
Thank you for sharing about your stay. Glad to see everything went great! Hope to see you back in the future.

10/10 Excellent

Raocondo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and cozy
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 23 avr. 2024
Thank you for honoring the work of our staff with a 5 out 5 rating. We appreciate this acknowledgment of dedication by our staff to ensure a great stay for everyone!

10/10 Excellent

Maribel

Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 12 mai 2024
Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.

4/10 Médiocre

Ryan

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The fitted bed sheet was on inside out and wasnt even properly on the bed. Like it was just thrown on in a hurry. There was hair on our shower wall. Not like a strand here and there. Like a glob of hair stuck to the wall. The hotel provides little bottles of shamoo, conditioner, lotion and a face bar. There needs to be a bottle of body wash and HAND SOAP!!!!! Hand soap should always be available in every hotel room. This is the first hotel I have stayed in that didnt have soap at the sink so I can wash my hands. Its an older hotel, I can tell. I could hear the people in the room next to us. Really wasnt a big deal though. The rail in the walk-in shower was broke and not properly fixed. You shouldnt be able to tell that it was broke at one point. My husband can do a better job at fixing that. Some tiles were cracked throughout the bathroom. The toilet paper holder was broke. The coffee is absolutely terrible. The channel list that we were given at the front desk was not the right at all. There was marker marks on our hotel room wall. Like it was never cleaned. Ice machines didnt work!!! We got ice from the bar. Overall the staff was kind. The outside of the hotel was ok looking. The snacks and drinks in the snack area in the lobby are way to high priced. I feel like they could put some cold sandwhiches in the cooler too. I seen 3 families check in looking for food only to be told, Sorry kitchen closes @ 10. Wont be staying there again.
Séjour de 2 nuits en avril 2024
Réponse de Front office Manager le 18 avr. 2024
I am sorry to hear about the issues in your room. My applogies for the inconveniences you occured. We have completed a courtesy credit to your account. Please allow 2-3 business days for the credit to reflect on your account.

10/10 Excellent

elsa

Les points forts : Propreté
Good
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 16 avr. 2024
We appreciate you choosing our hotel for your stay. We're honored to see the 5 out of 5 ratings.

10/10 Excellent

Jermaine, Flushing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cozy hotel just a quick 10 minute drive to the falls. Very quiet street which is nice at night for a good nights rest. Came here for the eclipse and loved the little gift bags the hotel was handing out in celebration of the eclipse. Overall a lovely hotel I would certainly recommend.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 14 avr. 2024
Thank you for choosing Niagara Riverside for your Eclipse experience! Glad you enjoyed your stay and staff's hospitality.

4/10 Médiocre

Jeremy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
At check-in, I was told I still owed over $200 even though I had prepaid for my room. He could not tell me what the charge was for. I refused to pay it. And you have to pay $10/night to park in their parking lot. That seems dumb to me. Anyway the staff was not friendly. Our room was spacious but it was not clean. It smelled of smoke even though it's supposed to be a smoke-free hotel. When water got on the bathroom floor, we wiped it up with towels and the towels were BLACK. I had my service dog with me that I registered when I checked in. Upon checking out, they had charged a pet fee. No attention to detail or cleanliness. Only worried about collecting your money in any and every fee they can dream up. Location is away from everything you will want to see so you'll have to pay for more parking when you drive to your tour or destination. My advice: AVOID this hotel and find a place closer to Niagara Falls. You will be much happier. I WILL NOT stay here again.
Séjour de 3 nuits en avril 2024
Réponse de front office manager le 12 avr. 2024
Thank you for reaching out about your stay.We apologize for any inconvenience that occurred during your stay. Unfortunately when booking through a site other than the hotel's; occasionally the communication received to us may come through incorrectly. The desk clerk listened to your concern and shared the information with management reviewed and corrected any errors that occurred on receipt. No additional charges where made to your card. We're sorry if any communication received while trying to review your reservations was taken as not friendly.

10/10 Excellent

Suelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 8 avr. 2024
Thank you, we appreciate your business .

8/10 Bien

Derek

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
When checking out the desk person didn't seem to know what she was doing. She could not give me a receipt for the rooms and could only give me two $10 receipts for the car. Since we had two rooms she assumed two cars, but there was only one car (7 seat Chrysler). Otherwise I would stay at the hotel again.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 5 avr. 2024
Sorry for any confusion that occurred while checking out. Our systems are programed to not print receipts for any room a d tex paid directly to the 3rd party website. This is why only the parking fee showed.

6/10 Satisfaisant

Marissa

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool was cloudy and area around pool was dirty. No clean towels only a basket full of dirty towels for two days. Room was fine, not super clean but tolerable.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 5 avr. 2024
My apologies about the pool. Being one of largest hotel pools in the area, it generates heavy traffic. While maintenance completez daily cleaning and chemical tests, high volume can become noticeable.

10/10 Excellent

Elaine

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the view of the river. Friendly staff. Easy access to shopping and food and to attractions. Only thing that could’ve been better was the beds. One was very lumpy and uncomfortable the other was better. But will definitely be back to stay again.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 8 avr. 2024
Thank you for sharing several great points about our location and staff. Great to see we earned the 5 out of 5 rating!

8/10 Bien

Albertina

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Everything is good
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 8 avr. 2024
Glad to see everything went well during your stay. If there's anything you can share about how we can increase to a perfect 5 next time, we love to hear your thoughts.

10/10 Excellent

Benjamin

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 8 avr. 2024
Thank you for sharing about your great stay. It great to we earn a perfect score. Hope to see you back soon.

6/10 Satisfaisant

Shana

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Many problems and issues that were never addressed or resolved
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 29 mars 2024
Thank you for sharing about your. I'm sorry to hear you felt that your concerns were not addressed. I will look into this further to ensure more detail communication occurs before departing.

8/10 Bien

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved where this hotel was situated what a great view. The staff was friendly and helpful and it was very clean. I would definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Glad to see you enjoyed your stay! We appreciate you sharing your experience for future guests. Especially about the beautiful water views available every day! They's so relaxing and wonderful to take in.

10/10 Excellent

Miesha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property with nice views. Staff were pleasant.
Séjour de 1 nuit en mars 2024
Réponse de front office manager le 18 mars 2024
Thank you for taking the time to share about your stay. It's great for future guests to hear about the wonderful water view options from our past guests. Especially at sun set it's breath taking! If you recall the employees whom offered your great service, please consider sharing how they helped make your stay wonderful.

10/10 Excellent

Shana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Views are stunning and accommodating staff
Séjour de 1 nuit en mars 2024
Réponse de front office manager le 18 mars 2024
Thank you for choosing Niagara Riverside! It's great to see you enjoyed your stay. Please consider sharing additional details about the employees whom helped make your stay great!

10/10 Excellent

Shana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room and view
Séjour de 1 nuit en mars 2024
Réponse de front office manager le 18 mars 2024
Thank you! We appreciated the 5 out of 5 acknowledgment. We hope to see you back again soon!

6/10 Satisfaisant

Melanie

Séjour de 1 nuit en mars 2024
Réponse de front office manager le 18 mars 2024
Thank you for rating your stay. I'm sorry to see it was completely satisfying. If you would like to share more details please reach out to us directly; we use our customer responses as training tools of how we can always improve!

8/10 Bien

Danielle

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de front office manager le 18 mars 2024
Thank you for choosing Niagara Riverside! Glad to have you during your stay. It's great to see the wonderful review. If looking to share additional information please contact us directly

2/10 Horrible

Keila

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I asked the staff to clean my room around 10am and she said it was not enough notice for that day. The room was never cleaned and we didn't even have cleaned towels. The restaurant was very limited and drinks were horrible. Never staying there again.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 4 mars 2024
Sorry for any confusion about housekeeping policies. Policy signs are posted at the front desk where guest check in noting daily housekeeping is on request the night before. I am sharing /reviewing with members of our team the importance of also verbally communicating and to see what may have occurred to prevent new towels from being given or sent to your room as this is always available especially when not receiving daily in room housekeeping during your stay. We are sorry this occurred and invite you to contact myself directly to give us another try.

6/10 Satisfaisant

emily

Voyage en couple
Les points forts : Propreté et personnel et service
The beds are really uncomfortable, the bathrooms are super small i would say around 4ft by 4ft. the charging ports on the headboard did not charge my phone so i woke up to a half dead phone. The staff is super nice and the view was really good but the amenities leave a lot of room to make up for unfortunately.
Réponse de Front Office Manager le 4 mars 2024
Thank you for sharing about your stay. I would like to share additional details about our guest rooms that maybe of assistance when booking future stays. The hotel offers both standard and suite rooms. While our standard rooms have a guest bathroom with the sink in the bedroom area to help allow multiple guests to be reading at same time, our suite jacuzzi rooms offer a larger walk in bathroom. This room includes a standard up shower separate from the jacuzzi tub and large sink area. If the larger bathroom is more relaxing to your stay, I would suggest trying our suite room on your next stay.

2/10 Horrible

Jessica

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Came here a few years ago and had an amazing experience. I’m not sure what happened between then and now, but I’m extremely disappointed. We found hair all over the shower wall. It looked like the room hadn’t been cleaned before we showed up. Just very disappointed. Will not be staying here again.
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 27 févr. 2024
Thank you for sharing. Sorry to hear your stay wasn't as expected. Please consider reaching out directly to discuss your concerns.

10/10 Excellent

Marielvis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó mucho sobre todo la vista al río
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 21 févr. 2024
Gracias por elegir Niagara Riverside. Es bueno saber que disfrutó su estadía. Espero verte de nuevo si regresas a la zona en algún momento.

8/10 Bien

Janesha

The view was amazing, and the beds were comfortable. There were also lots of fresh towels to use.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 20 févr. 2024
Thank you for sharing about your stay. Sounds like you where on our river view side. It is a wonderful/ relaxing view especially at sunset.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 20 févr. 2024
Thank you for choosing Niagara Riverside. It's great to see you had a great say. We look forward to seeing you back again.

2/10 Horrible

Max

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Garbage place is a dumo
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 3 févr. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Satisfaisant

Frank

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Make you pay for parking
We arrived to the hotel and the parking lot was empty. It’s winter not peak.. we checked in, no line super easy. But I had to ask about the breakfast and check out. She was more concerned about me filling out paperwork for car paperwork and there was maybe 5 cars! When we finally were going to bed someone got checked in next to us. And the doors slam! The idiots slammed the door until 1:30. It kept sounding like someone was coming in our room. So after traveling all day we did not sleep well. We couldn’t tell if the doors are cheap or the other people were idiots. Then when I checked out they charge $10 for parking. That paper they had me put in my car. So yes there is plenty of parking… but that charge $10 a night. Had hidden fees so I do not recommend on that.
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Iryna

Voyage en famille
Séjour de 3 nuits en janvier 2024
Réponse de front office manager le 27 janv. 2024
Thank you for sharing about your great stay! We appreciate the 10 out 10 acknowledgment.

4/10 Médiocre

Christopher

Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 22 janv. 2024
Sorry to see your stay didn't go as planned. Please consider reaching out directly to discuss your stay.

4/10 Médiocre

Nyah

Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 22 janv. 2024
Sorry to see your stay didn't go as planned. Please reach out directly to share more details.

8/10 Bien

Traci

Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 22 janv. 2024
We appreciate your rating your stay. Look forward to seeing you again.

8/10 Bien

Adam

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice Spot, would stay again
Nice spot to stay about 30 mins to anywhere and everywhere in Buffalo
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 21 janv. 2024
Thank you for commenting on your stay and our location. Being right off the grand island bridges/ I-190 exit makes it easy to get to locations north and south of the hotel!

4/10 Médiocre

Qian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 21 janv. 2024
Thank you for commenting. If you would like to share more details about your stay, please consider reaching out directly.

2/10 Horrible

Torren

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
I tried to contact this facility. Then got in contact with expedia. They could not contact. I needed to refund or move the date of my hotel booking. No help at all. The management of this establishment is clearly short sighted. Seemingly understaffed as well.
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 22 janv. 2024
I'm sorry to hear you could not reach us. I did take a look at your account / correspondence received from Expedia, unfortunately there is no correspondence received.

10/10 Excellent

Adriana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 22 janv. 2024
Thank you for sharing about your stay. We are honored to have received your 5 out of 5 rating.