Avis sur Niagara Falls Marriott on the Falls
Niagara Falls Marriott on the Falls
6755 Fallsview Blvd, Niagara Falls, ON
Avis
8,2
Très bien
8,4/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 21 mai 2024
Dear Imad, It was disappointing to read your comments about your stay at our hotel. We regret your concerns with our accommodations and for not meeting your expectations with our service, as we never mean to disappoint our guests in any way. We understand your frustration, and we will share each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope to have another opportunity to serve you again so we can show you the hospitality you deserve.ZachGuest Services
10/10 Excellent
Annie, Gatineau
14 avr. 2024
Annie
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 5 mai 2024
Dear Annie, It was a pleasure welcoming you to Niagara Falls Marriott on the Falls. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Zach Guest Services
8/10 Bien
Sonia
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 16 avr. 2024
Dear Sonia, Thank you for posting your feedback and sharing it with fellow travelers. While we appreciate your nice rating, we regret your disappointment with the parking charges. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again, and we look forward to your next stay at Niagara Falls Marriott on the Falls. Zach Guest Services
8/10 Bien
Sandrine, AUBERVILLIERS
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandrine
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 15 mars 2024
Dear Sandrine, Thank you for choosing Niagara Falls Marriott on the Falls. We are glad you were delighted with our well-kept property, comfortable guest rooms, and vivid views of the falls. It is also great to know you enjoyed our thoughtful hospitality. That said, we regret the difficulties you had communicating with our associates. We value your feedback and will address them appropriately. We appreciate you being our guest and look forward to you staying with us again on your next visit to the area. Zach Guest Services
10/10 Excellent
Jean Sébastien
28 nov. 2023
Jean Sébastien
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 19 déc. 2023
Dear M. Sebastien, Thank you for the perfect rating of your time at Niagara Falls Marriott on the Falls. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Zach Guest Services
10/10 Excellent
John-lenny
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John-lenny
Séjour de 2 nuits en juillet 2023
Réponse de Front Desk le 2 oct. 2023
Thank you for your feedback!
10/10 Excellent
Maxime
10 sept. 2023
Maxime
Séjour de 2 nuits en septembre 2023
Réponse de Guest Services le 1 oct. 2023
Dear Maxime,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. ZachGuest Services
2/10 Horrible
Moazamma
Voyage en famille
9 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moazamma
Séjour de 2 nuits en septembre 2023
Réponse de Guest Services le 10 sept. 2023
Dear Moazamma, Thank you for the review and for choosing our hotel. We are dissatisfied with the cleanliness of our accommodations, and we apologize that our staff was not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. We will address your comments with our team to improve our guest experience. We have also noted your additional comments about the charges and regret not meeting your expectations. We appreciate the valuable feedback and hope to have a second chance to make a better impression.ZachGuest Services
10/10 Excellent
Sam, toronto
Voyage en famille
22 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sam
Séjour de 2 nuits en août 2023
Réponse de Guest Services le 23 août 2023
Dear Sam, Thank you for the perfect rating. We are glad you had an overall pleasant time at Niagara Falls Marriott on the Falls. That said, we regret not meeting some of your expectations. It was a pleasure hosting you, and we look forward to having you back for another outstanding experience. Zach Guest Services
10/10 Excellent
Martin
Voyage en famille
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martin
Séjour de 2 nuits en août 2023
Réponse de Guest Services le 12 août 2023
Dear Martin, Thank you for posting feedback about Niagara Falls Marriott on the Falls. We are glad our location worked well for you and that you loved our clean property. That said, we regret the difficulties with the elevator. We appreciate your valuable feedback and will address this properly. It was our pleasure hosting you, and we look forward to your next visit. Zach Guest Services
8/10 Bien
AbdeRahim
10 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AbdeRahim
Séjour de 2 nuits en août 2023
Réponse de Guest Services le 11 août 2023
Dear AbdeRahim, Thank you for choosing to stay with us at Niagara Falls Marriott on the Falls. We are glad to know you overall had a pleasant stay and that our fantastic views of the falls enhanced your time with us. We also appreciate you mentioning how our associates, especially Erin took great care of you. That said, we regret the issues you had with the air conditioning unit in your room and the inconvenience this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Zach,Guest Services
8/10 Bien
Marc
9 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 2 nuits en août 2023
Réponse de Guest Services le 11 août 2023
Dear Marc, Thank you for rating your experience at Niagara Falls Marriott on the Falls. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.ZachGuest Services
10/10 Excellent
Antoine
9 août 2023
Antoine
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 31 août 2023
Dear Antoine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Niagara Falls Marriott on the Falls, and we look forward to welcoming you back soon.ZachGuest Services
6/10 Satisfaisant
Yannick
Voyage en famille
7 août 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Yannick
Séjour de 2 nuits en août 2023
Réponse de Guest Services le 8 août 2023
Dear Yannick, Thank you for your recent stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Zach Guest Services
10/10 Excellent
Aziz
5 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aziz
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 6 août 2023
Dear Aziz, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. Ideally placed with one of the world's most spectacular natural wonders, our waterfront hotel provides a fantastic retreat for family sightseeing or romantic getaways. It was a pleasure accommodating you, and we look forward to you making Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our city.ZachGuest Services
10/10 Excellent
Caroline
Voyage en famille
4 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Caroline
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 5 août 2023
Dear Caroline, Thank you for taking the time to share that your stay at Niagara Falls Marriott on the Falls was perfect in every way. Style, substance, and stunning views come to life at our hotel, and we are delighted we could be a part of your vacation. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. ZachGuest Services
10/10 Excellent
Jade
Voyage en groupe
2 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jade
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 4 août 2023
Dear Jade, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Niagara Falls Marriott on the Falls, and we look forward to welcoming you again soon.ZachGuest Services
8/10 Bien
claudia
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
claudia
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 2 août 2023
Dear Claudia, Thank you for sharing the nice rating about your experience at Niagara Falls Marriott on the Falls. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.ZachGuest Services
10/10 Excellent
Tommy
Voyage en couple
27 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommy
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear Tommy, Thank you for the excellent review of Niagara Falls Marriott on the Falls. We are pleased to know how much you enjoyed your time with us. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay so memorable. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area.ZachGuest Services
8/10 Bien
Martin
26 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear Martin, Thank you for being our guest at Niagara Falls Marriott on the Falls. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.ZachGuest Services
10/10 Excellent
Olivier
24 juil. 2023
Olivier
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 14 août 2023
Dear Olivier, Thank you for your fantastic rating! We are pleased you chose Niagara Falls Marriott on the Falls for your stay and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Zach,Guest Services
10/10 Excellent
Julien
22 juil. 2023
Julien
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 12 août 2023
Dear Julien, Thank you for rating your stay at Niagara Falls Marriott on the Falls. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Zach,Guest Services
10/10 Excellent
Francois
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francois
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 18 juil. 2023
Dear Francois, Thank you for the excellent review of your recent stay at the Niagara Falls Marriott on the Falls! We are pleased you found our location to be perfect for your plans and that you liked our refreshing accommodations. We are also just minutes from enticing destinations, including Scotiabank Convention Centre, Niagara Fallsview Casino Resort, and Niagara SkyWheel. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.ZachGuest Services
10/10 Excellent
Mathis
Voyage en couple
17 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mathis
Séjour de 1 nuit en juin 2023
Réponse de Guest Services le 18 juin 2023
Dear Mathis,Thank you for choosing Niagara Falls Marriott on the Falls. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.ZachGuest Services
10/10 Excellent
Bertrand
6 mars 2023
Bertrand
Séjour de 1 nuit en février 2023
Réponse de Guest Services le 9 avr. 2023
Dear Bertrand, Thank you for staying at Niagara Falls Marriott on the Falls. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you again for taking the time to share your perfect rating, and we look forward to hosting you again soon.ZachGuest Services
10/10 Excellent
mijo
Voyage d’affaires
2 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mijo
Séjour de 2 nuits en février 2023
Réponse de Guest Services le 3 mars 2023
Dear Mijo, Thank you for the high rating for your recent stay at Niagara Falls Marriott on the Falls! We are thrilled to know we exceeded your expectations and you had a great visit. It was a pleasure having you as our guest, and we look forward to hosting you again soon.ZachGuest Services
10/10 Excellent
Mélissa
17 févr. 2023
Mélissa
Séjour de 1 nuit en février 2023
Réponse de Guest Services le 24 mars 2023
Dear Mélissa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. ZachGuest Services
10/10 Excellent
Juan
20 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 2 nuits en novembre 2022
Réponse de Guest Services le 21 nov. 2022
Dear Juan, Thank you for your review regarding your stay at the Niagara Falls Marriott on the Falls. It is a pleasure to know we were able to exceed your expectations! We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the Falls.ZachGuest Services
10/10 Excellent
Frédéric
20 nov. 2022
Frédéric
Séjour de 1 nuit en novembre 2022
8/10 Bien
Louise
7 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en novembre 2022
10/10 Excellent
Yasmine
Voyage en famille
15 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yasmine
Séjour de 1 nuit en octobre 2022
Réponse de Guest Services le 16 oct. 2022
Dear Yasmine, Thank you for the perfect rating. We are glad to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Niagara Falls Marriott on the Falls, and we look forward to welcoming you back soon.ZachGuest Services
10/10 Excellent
Maurice
15 oct. 2022
Maurice
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Ioana
10 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ioana
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Jacques
7 oct. 2022
Jacques
Séjour de 2 nuits en octobre 2022
8/10 Bien
Stephane
20 sept. 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Stephane
Séjour de 2 nuits en septembre 2022
10/10 Excellent
Maxime
Voyage en couple
23 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxime
Séjour de 1 nuit en août 2022
10/10 Excellent
valérie
Voyage en famille
19 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
valérie
Séjour de 1 nuit en août 2022
10/10 Excellent
Serge
18 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Serge
Séjour de 3 nuits en août 2022
Réponse de Guest Services le 20 août 2022
Dear Serge, Thank you for choosing Niagara Falls Marriott on the Falls. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.ZachGuest Services
8/10 Bien
Alexandre
Voyage en famille
17 août 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Meilleur emplacement!
Alexandre
Séjour de 1 nuit en août 2022
10/10 Excellent
Francis
Voyage en famille
14 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en juillet 2022
10/10 Excellent
JUAN PABLO
Voyage en famille
13 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JUAN PABLO
Séjour de 1 nuit en août 2022
10/10 Excellent
Jean-Philippe
12 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Philippe
Séjour de 3 nuits en août 2022
2/10 Horrible
Eugene
Voyage en famille
9 août 2022
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eugene
Séjour de 2 nuits en août 2022
6/10 Satisfaisant
Rana
Voyage en famille avec de jeunes enfants
9 août 2022
Les points faibles : Personnel et service
Rana
Séjour de 6 nuits en août 2022
Réponse de Guest Services le 10 août 2022
Dear Rana, thank you for taking the time to post your online review. We appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide you with an excellent hotel experience, and we regret not meeting your expectations. We are grateful for the feedback.
Thanks again; we hope you will choose us the next time you visit Niagara Falls.
Zach
Guest Services
2/10 Horrible
Danovic
Voyage en famille avec de jeunes enfants
8 août 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Danovic
Séjour de 2 nuits en août 2022
Réponse de Guest Services le 8 août 2022
Dear Danovic, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.
Zach
Guest Services
8/10 Bien
Caroline
Voyage en famille avec de jeunes enfants
5 août 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Caroline
Séjour de 3 nuits en août 2022
Réponse de Guest Services le 6 août 2022
Dear Caroline, thank you for taking the time to share about your stay at Niagara Falls Marriott on the Falls. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We regret your disappointment with our modified housekeeping services, and we will share your comments appropriately. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.
Zach
Guest Services
2/10 Horrible
Lahcen
Voyage en famille avec de jeunes enfants
5 août 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lahcen
Séjour de 4 nuits en juillet 2022
4/10 Médiocre
Coucou
Voyage en couple
4 août 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Coucou
Séjour de 3 nuits en juillet 2022
Réponse de Guest Services le 5 août 2022
Dear Coucou, thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, and we hope you will accept our apologies for the oversight during your visit. Your feedback has been shared with our housekeeping team, and we have taken action to prevent similar concerns. We are grateful for your patience and regret the inconvenience caused. We hope to have another chance to serve you with the excellent stay you deserve.
Zach
Guest Services
10/10 Excellent
André
Voyage en couple
4 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
André
Séjour de 1 nuit en juillet 2022
8/10 Bien
Isabelle
Voyage en famille
3 août 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Isabelle
Séjour de 2 nuits en juillet 2022
Réponse de Guest Services le 4 août 2022
Dear Isabelle, we appreciate you taking the time to leave your four-star rating regarding your recent visit to the Niagara Falls Marriott on the Falls. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and hope that we will have a chance to serve you again in the future.
Zach
Guest Services