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Avis sur Ramada by Wyndham Newburgh/West Point

2 out of 5
Ramada by Wyndham Newburgh/West Point
1289 Route 300, Newburgh, NY

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 112 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 169 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 205 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 228 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 286 avis sur 1000." "

5,4/10

Propreté

6,2/10

Personnel et service

5,0/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

10/10 Excellent

Gaetan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Merci
Séjour de 1 nuit en août 2023
Réponse de Guest Relation manager le 31 août 2023
Dear Guest Thank you for taking the time to share your experience and providing such great feedback. Comments such as this mean a great deal to us. We value your opinion and we're glad we could make your stay with us a pleasant one. Sincerely Hotel Manager

6/10 Satisfaisant

meftouh

Voyage en famille
Much noisy, you hear people talking in the corridor after 11 h on night
Séjour de 2 nuits en mai 2023
Réponse de Ramada newburgh Guest Relation manager le 7 juin 2023
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.

4/10 Médiocre

Jessica

Séjour de 2 nuits en avril 2023
Réponse de Guest Relation manager le 7 juin 2023
Dear Guest,Thank you for taking the time to review your stay. We sincerely apologize that you were not completely satisfied with your accommodations. Your feedback is very much appreciated and will help us to continue to improve our service. We hope to welcome you back for an improved stay in the future.

4/10 Médiocre

Nathalie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Guest Relation manager le 27 oct. 2022
Hello, We appreciate your review. Guest feedback always helps us to sort out any problem areas as soon as they arise. We are deeply concerned by your comments, and we assure you your comments are taken seriously and I’ll make sure our staff is aware of this issue you had. Please give us another opportunity to serve you better in future.

4/10 Médiocre

Tania

Les points faibles : Propreté
Séjour de 1 nuit en août 2022

8/10 Bien

Normand

Séjour de 1 nuit en avril 2022
Réponse de Ramada Newburgh Guest Relation manager le 29 avr. 2022
Your wonderful comments about your recent stay with us at The Ramada Newburgh are much appreciated and we thank you for taking the time to share your experience with us the community! We are delighted to hear that you enjoyed the accommodations and the service of our staff. We look forward to accommodating you in the future!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Clean
Clean hotel, a bit older
Séjour de 1 nuit en mai 2021
Réponse de Ramada Newburgh Guest Relation manager le 5 juin 2021
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

6/10 Satisfaisant

Alain

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de Rmada newburgh guest relation manager le 24 mars 2020
Thank you for staying in our hotel and good comments about our spacious room and amenities. You are very valued guest .your feed back is very important to us we apologize for any inconvenience The feedback we receive from our valued guests like you, enables us to target problem areas we have taken immediate corrective measures on your feed back . we look forward to serve you in your future stay

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
L’accueil a été super! L’hotel toutefois a été partiellement rénové.
Séjour de 1 nuit en octobre 2019
Réponse de Ramada newburgh Guest Relation manager le 23 oct. 2019
Thank you for staying at Ramada Newburgh and for your five-star review. We are delighted to hear that you enjoyed the accommodations and the service of our staff. We look forward to your next stay.

4/10 Médiocre

Martin, Terrebonne

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ça sent la cigarette dans les corridors, les corridors on pas de ventilation et sont extrêmement chaud avec les machines a glace qui les chauffent. Il y avait des pinces à cheveux sur le vieux tapis qui fait des bosses.
Séjour de 1 nuit en août 2019
Réponse de Guest Relation manager le 23 août 2019
Thank you for taking time from your day to give us feedback on your recent stay. I am very sorry to hear that you were not completely satisfied. While our staff understands and are sensitive to the needs of our guests, it is unfortunate when other guests are not. We can apologize for the inconvenience and hope you will give us another chance to serve you better in future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en août 2019
Réponse de Guest Relation manager le 20 août 2019
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Satisfaisant

eric

Les points faibles : Propreté
Séjour de 1 nuit en juillet 2019
Réponse de Guest Relation manager le 8 août 2019
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.

8/10 Bien

Mélanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Ramada Newbrugh Guest Relation Manager le 8 août 2019
Thank you for taking the time to share your feedback from your stay at Ramada Newburgh. Your feedback is valuable and will help us to continue to improve our services. I am so glad to hear how friendly the staff was. I am happy you enjoyed our complimentary breakfast and other amenities as well. We look forward to welcoming you back for more positive experiences in the future. Sincerely

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Ramada Newburgh Guest Relation Manager le 26 avr. 2019
It is always a great pleasure to receive such wonderful compliments from our guests and I sincerely appreciate your taking the time to share your reviews with us.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrivée sympathique du préposé et déjeuner correct.
Séjour de 1 nuit en avril 2019
Réponse de Ramada Newburgh Guest Relation Manager le 3 avr. 2019
Thank you for sharing your recent stay experience. Your feedback will be shared with the team to inspire and motivate them to continue to deliver exceptional customer service! We look forward to your next visit to our hotel

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
L’établissement est en rénovation Je ne retournerais probablement pas
Séjour de 1 nuit en mars 2019
Réponse de Guest Relation Manager le 20 mars 2019
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

4/10 Médiocre

Seb, France

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Chambres trop vieillissantes! Même pas un petit port usb quelque par pour recharger un téléphone! Petit dej américain sommaire
Séjour de 1 nuit en novembre 2018
Réponse de Ramada Guest Service Manager le 29 nov. 2018
We are truly sorry that our hotel did not meet your expectations. The experience you have described above was and is truly unacceptable and we are working hard to make sure this never happens again. I have contacted you via email and hope that you will give us a second chance in the future should your travels bring you back in the area.

6/10 Satisfaisant

Sylvain

Les points faibles : Propreté
Good for a night transition
Need to be renovated
Séjour de 1 nuit en juin 2018

2/10 Horrible

Eric

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ils disaient qu’il n’avait pas notre réservation, qu’ils était sold out. Mais, voulais ne charger une chambre à 400$. Chercher l’erruer. Ils nous ont même rappeler 30 minutes plus tard pour nous dire qu’ils avaient trouvé notre réservation !!
Séjour de 1 nuit en mai 2018

6/10 Satisfaisant

Serge

Les points faibles : Propreté
salle a diner tres froid et un manque de propreté
Réponse de Ramada Management le 30 mai 2018
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel propre, confortable, bon petit déjeuner , très bien situer et personnelles accueillant !
Séjour de 1 nuit en avril 2018
Réponse de GM le 14 avr. 2018
Thanks for staying with us. We are glad that you enjoyed your stay and your feedback and rating is very valuable to us. we hope to see you soon again. Best Regards, Ramada Management

8/10 Bien

Martin

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Court séjour
Lit confortable, hôtel en rénovation, mal propre à certains endroits, déjeuner correct, moisissure dans la salle de bain, correct en général!

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Creepy
This hotel is creepy, old and not super clean, I would have turned away nut paid in advance
Séjour de 1 nuit en février 2018
Réponse de GM le 8 mars 2018
Thanks for staying with us. We are really sorry that you had an unpleasant experience with your stay. We hope to see you soon in the future to get a chance to serve you better and make your next visit a very pleasant and enjoyable stay. Thanks, Ramada Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2017
Réponse de Jimmy Gandhi le 9 juil. 2017
The staff and management highly appreciate your rating of our property. We very much appreciate and value your feedback and will share it with our team.

8/10 Bien

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
entrance B door was noizy and we got waked up several times in the night. should arrange de door system. we were in the B118
Réponse de Jimmy Gandhi le 6 juin 2017
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très très ordinaire !
Réponse de General Manager le 14 sept. 2016
Thank you for writing a review for your recent stay at our hotel Ramada Newburgh. We are extremely sorry and apologize for having any inconvenience during your stay at our hotel Ramada Newburgh. Thank you.

2/10 Horrible

Shirley, Montréal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Non recommandé
Bien situé. Pour le reste, oubliez cet établissement. Très déçue de la piètre qualité générale de l'établissement. Cet hotel a grand besoin de rénovations. Nous n y retournerons certainement pas lors d'une prochaine visite dans cette région.
Réponse de General Manager le 14 sept. 2016
Thank you for writing a review for your recent stay at our hotel Ramada Newburgh. We are extremely sorry and apologize for having any inconvenience during your stay at our hotel Ramada Newburgh. Thank you.

6/10 Satisfaisant

Guillaume, Petit bourg (guadeloupe)

Hôtel fantôme , il n'y as pas d'âmes qui vive !
Hôtel de transit , il n'y as pas de gaieté, la piscine ne fonctionne pas , aucune activité , on s'y sent un peu seul . Hôtel parfait pour un transit . Guillaume.D
Réponse de jimmy le 15 juin 2016
Thank you for giving us the honest feedback for your recent stay at our hotel Ramada Newburgh. We apologize for the inconvinience during your stay at our Hotel.

2/10 Horrible

Marie Josee

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en mai 2024

2/10 Horrible

Christopher

Séjour de 2 nuits en mai 2024

2/10 Horrible

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The man at the check in ignored us until we knocked on the window. Unsafe and dirty.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Julia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel smelled of marijuana, smoke, and fragrances used to cover up the smell of smoke. The room I chose was “non-smoking” but for an asthmatic person, this was really not true or livable. On top of that, the environment felt unsafe with security and bullet proof glass around the check in desk.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Timothy

Séjour de 1 nuit en avril 2024

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smooth, efficient, comfortable, quiet.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
check in staff were terrible. speaking in a rambling manner and laughing. Would not stay here again
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Calritchy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relation manager le 29 mars 2024
Hello, We appreciate your review. Guest feedback always helps us to sort out any problem areas as soon as they arise. We are deeply concerned by your comments, and we assure you your comments are taken seriously and I’ll make sure our staff is aware of this issue you had. Please give us another opportunity to serve you better in future.

6/10 Satisfaisant

Matthew J

Réponse de Guest Relation manager le 29 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

2/10 Horrible

susan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was being used as a shelter/housing. You need to include this information when promoting a hotel/motel
Réponse de Guest Relation manager le 29 mars 2024
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Médiocre

Jordan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Wasn’t the cleanest, some of the hallways are sketchy, pictures are not what you get when you go
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation manager le 30 nov. 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Horrible

Joshua

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
there was a bucket in the middle of the hallway dripping water, the gym was terrible, and the area was sketchy.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation manager le 30 nov. 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

2/10 Horrible

Lakshit

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relation manager le 30 nov. 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

4/10 Médiocre

Amanda

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was dirty and falling apart. There was gum on the carpet by the bed in our room as well as bugs. It had an attached restaurant but it was set up mostly like a banquet hall with tons of seating by the stage and nothing else.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relation manager le 10 nov. 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Horrible

John

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is clearly being used as a sanctuary hotel and /or government housing. By the front door there were 15 to 20 men lingering around with no purpose to be there other than looking for trouble. The front desk is fully enclosed in bullet proof glass, not a safety shield for covid, full bullet proof glass, as is the snack area. The room was extremely overpriced (for those of us that have to actually pay out way to be in this country). With Security guard sitting in a chair at each end of the hall way you don it get the feeling this is a comfortable place to stay. The room rad dirty and very run down. The non smoking room smelled so much like smoke we almost Couldn’t stay in there. The smoke detectors had plastic taped over them I’m sure in violation of multiple building and fire codes neither of which have seemed to be insoected there in quite a while. If they were the place would be shut down immediately. I’d not for the fact it was late and we had no other place to go I would not have stayed there with my son. The next morning when I mentioned the conditions to the manager he pretended like he didn’t understand me or could not here me behind the protection of his bunker proof glass. As a life long New York resident this is just another example of how the destruction of the city by current policy’s and administration has migrated north businesses and communities. This place has no business being listed on travel sites for public use
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation manager le 10 nov. 2023
Thank you for bringing this issue up to the best before you departed the hotel, to give us a chance to remedy the situation. We hope if you are ever in the area again soon, you will consider giving us another chance. Please reach out to me directly so I can handle your reservation. Thank you.

2/10 Horrible

ADELE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation manager le 10 nov. 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs repair.
The staff was friendly, the place is old and needs repair. The pool was out of service and was surprised to see multiple security officers constantly in the lobby.
Séjour de 4 nuits en octobre 2023
Réponse de Guest Relation manager le 10 nov. 2023
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.

2/10 Horrible

Giovanni

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Men's shelter Hotel
The hotel was dirty. Disgusting and flitty. I will call and send pics if needed In addition, the hotel was being used as a Men's shelter for homeless and/or migrants. Neither hotel.com or Ramada informed me of this. Extremely unacceptable and I expect a full refund of my hotel dollars used.
Séjour de 1 nuit en septembre 2023
Réponse de Guest relation manager le 25 oct. 2023
Dear Valued Guest, We want to thank you for taking the time to let us know about your stay at the Ramada Inn & Suites. I would like to sincerely apologize for the inconveniences that occur during your stay with us.It is our goal to consistently provide great customer service and accommodations and your comments are very important to us. The feedback we receive from our valued guest, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be provided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

2/10 Horrible

Mary

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
NEVER AGAIN!
First, they put us in a “Non-Smoking” room that STUNK like cigarettes. They gave us a new room. The room was small, no outlets, bathroom was filthy and falling apart. The towels are HARD and there are no real supplies (soap, etc.) The walls are paper thin. We could hear the people next door blowing his nose! DO NOT STAY HERE!
Séjour de 1 nuit en octobre 2023
Réponse de Guest relation manager le 25 oct. 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

10/10 Excellent

Michael

Séjour de 2 nuits en octobre 2023
Réponse de Ramada Newburgh Guest Relation manager le 30 nov. 2023
Dear Guest Thank you for taking the time to share your experience and providing such great feedback. Comments such as this mean a great deal to us. We value your opinion and we're glad we could make your stay with us a pleasant one. Sincerely Hotel Manager

2/10 Horrible

Vernon

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RUN FROM THIS PLACE!
I WILL NEVER STAY IN THIS HOTEL AGAIN! SIMPLY TERRIBLE! THE PLACE IS DIRTY ! LIGHTS DIDNT WORK IN MY ROOM. MY DAUGHTER WAS COUNTING THE DEAD FLIES IN THE ROOM WE FOUND UPON CHECKING IN. MY WIFE AND I SLEPT IN OUR CLOTHES BECAUSE WE DID NOT TRUST LINEN. CARPET DIRTY, ROOM STUNK. BATHROOM DOOR WOULDNT CLOSE! I WILL NEVER STAY HERE AGAIN!
Séjour de 2 nuits en octobre 2023
Réponse de Guest relation manager le 25 oct. 2023
Thank you for taking the time to fill out this survey. Please accept my sincere apologies for the issues that you have addressed. I have addressed these issues with our staff so that we can take corrective actions. I thank you for your loyalty and I hope you will stay with us in the future when your travels bring you to Newburgh.

6/10 Satisfaisant

Crystal

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Guest relation manager le 25 oct. 2023
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.