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Avis sur Virgin Hotels New York City

5 out of 5
Virgin Hotels New York City
1227 Broadway, New York, NY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 877 avis sur 1290." "
Note des voyageurs de 8 (Bien), d’après 207 avis sur 1290." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1290." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1290." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1290." "

9,4/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Zahra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Denise Luna General Manager le 23 mai 2024
Dear Zahra, Thank you for choosing Virgin Hotels New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Denise LunaGeneral Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La disposition toilettes, douches et lavabo de sdb.
Séjour de 2 nuits en avril 2024
Réponse de GENERAL MANAGER le 16 avr. 2024
Dear Daniel, Thank you for the perfect rating of Virgin Hotels New York. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

10/10 Excellent

jean-philippe

Voyage en famille
Les points forts : Équipements
manque le soucis du détail dans le ménage des chambres (manque de café, manque de tasses à café, manque de serviettes,…) Service au front desk super chaleureux, personnalisé et convivial, Ça fait 4 fois que j’y vais en 1 an et je compte y retourner dans le futur. Insonorisation n’est pas optimale.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 4 avr. 2024
Dear Jean-philippe, Thank you for the generous review of Virgin Hotels New York and for being a loyal guest. We enjoy hearing from our regular visitors, and we are pleased we exceeded your expectations once again. It was a pleasure to read that you loved the attentive and thoughtful service from our devoted associates. We are grateful for all your feedback and look forward to your next visit. Have a wonderful day, and travel safely. Sincerely,Denise Luna,General Manager

10/10 Excellent

Fethi

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait. Accueil moyen. La personne a l'accueil est assez désagréable
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 févr. 2024
Dear Fethi, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are delighted to read that you loved your overall time with us and had a comfortable stay. However, we apologize for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing. Sincerely,Denise Luna,General Manager

10/10 Excellent

Matteo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TOP
position ideale, staff courtois, disposition de la chambre super bien conçue, vue imprenable
Séjour de 4 nuits en février 2024
Réponse de - Virgin Hotels le 11 févr. 2024
Merci beaucoup. Revenez nous rendre visite bientôt !

10/10 Excellent

Emmanuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

4/10 Médiocre

corvellec

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Bof
Emplacement top si vois voulez etre vers macys ma chambre etais pas propre fenetre mal isolee lhotel nest pss neuf du tous poir le prix je trouve sa excessivement chere Le menage etais vers 5heure de lapres midi Franchement je ne le conseil pas.
Séjour de 9 nuits en novembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Corvellec, Thank you for choosing us and for your observations. While we are glad to learn that you liked our location, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We also regret that you were disappointed with the rate of your visit. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Denise LunaGeneral Manager

10/10 Excellent

Nicolas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait : Accueil, Propreté, Proche de Time Square au cœur de Manhattan
Séjour de 6 nuits en novembre 2023
Réponse de gabby le 28 nov. 2023
Merci de nous avoir choisi! Nous vous remercions d'avoir pris le temps de nous laisser vos réflexions! Acclamations.

10/10 Excellent

Danny

Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 14 déc. 2023
Dear Danny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Virgin Hotels New York. We look forward to your return and wish you all the best with your future travels.Sincerely,Denise LunaGeneral Manager

10/10 Excellent

helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de - Virgin Hotels le 10 oct. 2023
Thanks for the 5 out of 5!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2023
Réponse de TO le 11 sept. 2023
Thank you so much for the feedback! Safe travels, and we look forward to welcoming you back again soon!

10/10 Excellent

Alexis

Séjour de 2 nuits en septembre 2023
Réponse de To le 7 sept. 2023
Dear Alexis, Thank you fir the review, we look forward to welcoming home again,

10/10 Excellent

NATHALIE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel Top, une vue incroyable, très bien placé, restaurants, métro, tout à proximité
Séjour de 7 nuits en août 2023
Réponse de TO le 20 août 2023
Chère Nathalie,Merci pour la merveilleuse critique et les commentaires sur le personnel. Nous apprécions votre entreprise et nous nous réjouissons de votre retour .ToddTodd OrlichVice-président opérations Hôtels Virgin

10/10 Excellent

Karina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de TO le 21 août 2023
Dear Karina,Thank you for letting us know of your recent visit to our Hotel. We are thrilled you had a good time and look forward to welcoming you back soon.Your Virgin New York City Team

8/10 Bien

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de TO le 31 juil. 2023
Dear Nathalie,We appreciate your feedback on your recent visit to our Hotel. Please do return soon, we look forward to welcoming you back again soon.Your Virgin Hotels New York City Team

8/10 Bien

Anthony

Séjour de 2 nuits en juillet 2023
Réponse de TO le 31 juil. 2023
Dear Anthony,We appreciate your feedback on your recent visit to our Hotel. Please do return soon, we look forward to welcoming you back again soon.Your Virgin Hotels New York City Team

10/10 Excellent

paulinemariejeanne, terrasse vaudreuil

Séjour de 1 nuit en juillet 2023
Réponse de TO le 31 juil. 2023
Dear Pauline.We appreciate your feedback on your recent visit to our Hotel. Please do return soon, we look forward to welcoming you back again soon.Your Virgin Hotels New York City Team

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Todd le 1 juil. 2023
Good morning! Thank you so much for the feedback and we look forward to welcoming you back to Virgin Hotels New York City again soon!

10/10 Excellent

Hasina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was very modern and welcoming ! The rooms are so bright and well equipped. The pool and bar areas had a great vibe. Many events are scheduled and fun to participate in the evening. It has the best location in Manhattan to go out for drinks dinner and shopping. Totally recommend and would come again !
Séjour de 6 nuits en juin 2023
Réponse de Todd le 30 juin 2023
Dear Hasina,Thank you so much for taking the time to let us know about your recent visit to Virgin Hotels Dallas. We look forward to welcoming you home again soon! We also appreciate your comments on The Pool Club and Bar!ToddTodd OrlichVice President Operations Virgin Hotels

10/10 Excellent

Alain

Séjour de 6 nuits en juin 2023
Réponse de Dominique le 14 juin 2023
It was a pleasure hosting you. Thank you for your feedback !

10/10 Excellent

Evelyne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les déjeuners sont divins et les chambres vraiment belles avec beaucoup de détails pour améliorer le séjour.
Séjour de 3 nuits en juin 2023
Réponse de Todd le 7 juin 2023
Dear Evelyne,Thank you for taking the time to let us know of your experience! We are thrilled you enjoyed your time and look forward to welcoming you back.ToddTodd OrlichVice President Virgin Hotels

10/10 Excellent

sebastien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon endroit
Bel emplacement, personnel sympa Très belle terrasse mais piscine pas très grand mais chauffée SC
Séjour de 3 nuits en mai 2023
Réponse de Candice Cancino, GM le 26 mai 2023
thank you!!!

4/10 Médiocre

Marie Caroline

Séjour de 4 nuits en mai 2023
Réponse de Candice Cancino, GM le 11 mai 2023
Is there anything specific that you can share with us to improve?

10/10 Excellent

Gustavo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time, staff was really nice, and the location was incredible.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Gustavo, We are thrilled to read about your stay and how much you enjoyed our fantastic location as well as the exceptional service from our devoted associates! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review for Virgin Hotels New York; we look forward to hosting you again on your next visit to our area.Sincerely,Denise Luna,General Manager

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Der Blick aus dem Zimmer über die Stadt und auf das Empire State Building ist einzigartig. Auch vom Pool aus hat man einen fantastischen Blick auf das Empire State Building. Sehr freundliche Staff. Obwohl das Hotel mitten in der Stadt liegt, konnten wir in der Nacht das Fenster geöffnet haben (31. Stock)
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Claudia, Thank you for choosing Virgin Hotels New York for your recent visit to our area. We are thrilled that you loved our hotel and that the breathtaking views from your room and the pool helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we look forward to welcoming you again the next time you visit the area.Sincerely,Denise Luna,General Manager

10/10 Excellent

MINA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant staff was very friendly‼︎
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Mina, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are thrilled to read that you loved the attentive and thoughtful service you received from our devoted associates, notably the restaurant associates. It was a pleasure serving you, and we look forward to your next visit to our area.Sincerely,Denise Luna,General Manager

10/10 Excellent

Clare

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay! Our room was super modern and clean and had everything we needed. Was in a super convenient location too.
Séjour de 1 nuit en mai 2024
Réponse de Denise Luna General Manager le 24 mai 2024
Dear Clare, Thank you for choosing us for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our location was perfect for your plans. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager

10/10 Excellent

Endly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Denise Luna General Manager le 24 mai 2024
Dear Endly, We appreciate you taking the time to leave your kind rating for Virgin Hotels New York. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise LunaGeneral Manager

10/10 Excellent

Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing view
Séjour de 1 nuit en mai 2024
Réponse de Denise Luna General Manager le 23 mai 2024
Dear Paris, Thank you for choosing Virgin Hotels New York. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager

6/10 Satisfaisant

William

Les points forts : Propreté, personnel et service, équipements
Overall the hotel is adequate One of the chairs was ripped and one of the legs was about to fall off. Also, probably the lowest quality mattress and pillows I have ever experienced at a hotel. But it’s reasonably priced and a good location.
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 22 mai 2024
Dear William, Thank you for being our guest and for your candid review. We are glad you loved our ideal location and found us of great value. However, we are sorry that you found your mattress and pillows to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Furthermore, we are also sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager

8/10 Bien

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice, quiet room. Stylish. I would say that the housekeeping was a bit inconsistent - i had to ask for a refill of toilet paper and a set of wash clothes after the room was cleaned. Also, the floors of my room were not clean. But I would stay again for sure!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Barbara, Thank you for being our guest at Virgin Hotels New York and for your kind rating. We are pleased to know that you enjoyed some aspects of your stay and our well-appointed accommodations. Having said that, we have taken additional note of your comments regarding the housekeeping services and will share this with our team to ensure they are consistent in service delivery. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager

10/10 Excellent

Rogelio, Miami

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at the Virgin Hotel. The rooms are comfortable and well-designed everything works perfectly, excellent condition and clean, the best, our breathtaking view to the Empire State. The surroundings are not so nice but just one block away you'll be in a very nice area, with lots of restaurants and cafes. The staff members were great and very helpful, special thanks to Mark, he was amazing. Overall an exceptional stay!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Rogelio, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly loved our location was ideal for your plans combined with our immaculate and relaxing accommodations with the amazing view. We appreciate you mentioning the attentive and thoughtful service from our devoted associates. We will surely share your compliments with Mark. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to your revisit soon!Sincerely,Denise Luna,General Manager

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like the room and staff were wonderful at check in/out
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Ricardo, Thank you for choosing Virgin Hotels New York and for your perfect rating. We are pleased to know that you loved our well-appointed accommodations in addition to the outstanding service you received from our courteous colleagues. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation. We look forward to your return.Sincerely,Denise Luna,General Manager

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a fun and hip spot with great amenities and design!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Jennifer, Thank you for reviewing your stay at Virgin Hotels New York and for your perfect rating. We are thrilled to read that you loved our location along with the amenities we provide. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We hope to see you soon.Sincerely,Denise Luna,General Manager

8/10 Bien

Angelo

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The Virgin Hotels in Manhattan is a clean, well-decorated, and trendy Hotel. It has a nice terrace, rooms are brand new and clean. What requires work still is service in the dining and breakfast area. Service is slow; they only have one machine for espresso and cappuccinos, which does not keep up with customers' requests (I waited 30 minutes for an espresso, and the cappuccino could not arrive on time).
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Angelo, Thank you for staying at Virgin Hotels New York and for your kind rating. We are pleased to know that you loved our spotless property along with the immaculate accommodations and roof-top terrace. However, we are sorry for any inconvenience caused due to the service issues you had in our on-site restaurant. We will share your comments appropriately and are grateful for your patience. It was a pleasure serving you, and we hope to welcome you back.Sincerely,Denise Luna,General Manager

6/10 Satisfaisant

christopher

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Christopher, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Denise Luna,General Manager

6/10 Satisfaisant

Stacy

Séjour de 3 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Stacy, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Denise Luna,General Manager

10/10 Excellent

Perry

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was friendly, room was comfortable and well-designed.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 mai 2024
Dear Perry, Thank you for the outstanding review of your visit to Virgin Hotels New York. We are thrilled to read that you thoroughly loved the exceptional service you received from our courteous colleagues as well as our relaxing and well-appointed accommodations. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager

8/10 Bien

vincent, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Vincent, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience at our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

4/10 Médiocre

robert

Low end hotel
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Robert, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager

10/10 Excellent

Matheus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cool hotel
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Matheus, We are thrilled you had an excellent stay and appreciate the fantastic rating. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations! We look forward to your return.Sincerely,Denise Luna,General Manager

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Maria, Thank you for the great rating! We are glad you enjoyed your time here at Virgin Hotels New York. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to your return.Sincerely,Denise Luna,General Manager

10/10 Excellent

Daland, Boynton Beach

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Daland, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. We're excited to inform you that our Exhale Spa is now accepting reservations! It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Denise Luna,General Manager

10/10 Excellent

cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing Hotel with Amazing Staff!! Would definitely stay there again!!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Cheryl, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved the exceptional service from our devoted associates and had a fantastic stay. We look forward to welcoming you back to our area.Sincerely,Denise Luna,General Manager

10/10 Excellent

ROBERT ISAAC, GUADALAJARA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ecxelente servicio, mejor atencion
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Mr. Isaac, Your kind comments and excellent rating are greatly appreciated by all of us here at Virgin Hotels New York. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Denise Luna,General Manager

10/10 Excellent

Tiesha

Les points forts : Infrastructures et conditions de l’hébergement
Amazing stay
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Tiesha, It is wonderful to know you enjoyed everything about your time at Virgin Hotels New York and that we exceeded your expectations. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

10/10 Excellent

Rus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Thank you!
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 14 mai 2024
Dear Rus, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

6/10 Satisfaisant

Rosilene

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Rosilene, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Denise Luna,General Manager

10/10 Excellent

Mark, Forestburgh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice size room, great staff, terrific neighborhood
Séjour de 1 nuit en mai 2024
Réponse de Denise Luna General Manager le 13 mai 2024
Dear Mark, Thank you for being our guest and for sharing your feedback with us. It is wonderful to read that we exceeded your expectations and that you were especially happy with your spacious accommodations. We also appreciate you mentioning our convenient location and devoted staff. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for us, and we are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager

8/10 Bien

Sinje

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Für NYC große Zimmer, sehr gemütliche Betten, gutes Restaurant, toller Blick von der Terrasse auf das Empire State Building, sehr zentrale Lage, gute Anbindung an die Metro, Lobby ist etwas klein, aber einige Sitzmöglichkeiten für kurzes Warten
Séjour de 5 nuits en avril 2024
Réponse de Denise Luna General Manager le 13 mai 2024
Dear Sinje, Thank you for the generous compliments about our hotel and spectacular views. We are thrilled you enjoyed your stay at Virgin Hotels New York and are happy to read how much you liked your spacious room with great beds. We also appreciate you mentioning our prime location and excellent restaurant. We are glad we could be a part of your visit to the city, and we look forward to welcoming you again soon.Sincerely,Denise LunaGeneral Manager