Bar (sur place)

Avis sur The Life Hotel

3.5 out of 5
The Life Hotel
19 West 31st Street, New York, NY

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 489 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 289 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 145 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1007." "

9,0/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

NATHALIE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre très propre et agréable avec une décoration très New-Yorkaise :)
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Nathalie, c'est merveilleux d'apprendre que vous avez apprécié la propreté et l'atmosphère agréable de votre chambre au Life Hotel New York. Nous sommes heureux que notre décor distinctif de style new-yorkais ait ajouté à votre expérience positive. Nous sommes impatients de vous accueillir à nouveau dans le futur.

10/10 Excellent

SEBASTIEN

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Thank you for sharing, Sebastien!At Life Hotel New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Satisfaisant

Camille

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Douche a l’eau glacée le premier jours Frais et montant chargé qui ne font pas partie de ce que j’ai choisi et int nous dit que ce sera remboursé et toujours pas arrivé Bar fermé Notre lit perdait des vis a chaque fois qu’on lui touchais Et chambre pas bien insonorisée Pour le positif Hotel tres bien placé Quand meme propre Confortable Et tres beau
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Camille, il semblerait que votre séjour n'ait pas été idéal, et pour cela, nous vous présentons nos sincères regrets. Nous nous excusons pour toute confusion concernant les frais supplémentaires et vous assurons que cela est généralement résolu rapidement. Les problèmes liés à la température de la douche et à la perte des vis du lit ne sont certainement pas courants, vos commentaires sont donc cruciaux pour résoudre ces problèmes. Nous regrettons également d'avoir entendu parler de votre préoccupation en matière de bruit, car nous visons un hébergement paisible pour tous nos clients.Sur une note plus positive, nous sommes heureux que vous ayez trouvé notre emplacement avantageux et notre hôtel toujours captivant, propre et confortable. Nous espérons avoir l'occasion de mieux vous servir à l'avenir.

6/10 Satisfaisant

Marie-Josee

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
so tiny no fridge no microwave
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 26 oct. 2023
Marie-Josee, we regret to hear your stay did not fully meet your expectations due to the room size and lack of certain amenities. We continually strive to ensure our guests' satisfaction and will duly note your input for future improvements. We hope to have another opportunity to exceed your expectations on your next visit.

8/10 Bien

Martin

Les points forts : Propreté et personnel et service
Super
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 21 oct. 2023
Martin, it's wonderful to know you had a great experience at Life Hotel New York. We're thrilled you found it to be exceptional and look forward to your future visits. Thank you for sharing your review.

10/10 Excellent

CARLOS

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un très bel hôtel.... très propre , le personnel très aimable et serviable , de grandes chambres et la salle de bain immense...nous avons aimé beaucoup... malgré le mauvais temps (pluie) les 3 jours.
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 18 oct. 2023
Carlos, c'est un plaisir de lire vos éloges à propos du Life Hotel New York. Nous sommes ravis d'apprendre que nos installations propres ont joué un rôle important dans votre satisfaction. Les membres de notre équipe sont fiers de maintenir des normes élevées de propreté dans tout l'hôtel et vos commentaires positifs valident certainement leurs efforts.De plus, nos grandes chambres et nos immenses salles de bains sont conçues pour le maximum de confort et de commodité de nos clients ; nous sommes heureux de savoir que vous avez apprécié cet aspect lors de votre séjour. Vos aimables paroles à l’égard des membres de notre équipe hospitalière et serviable sont particulièrement réconfortantes. Nos collègues s'efforcent continuellement de fournir le plus haut niveau de service et entendre nos clients affirmer ces efforts est vraiment gratifiant.Vos éloges, malgré les circonstances météorologiques malheureuses, témoignent de notre engagement à garantir une expérience client exceptionnelle dans toutes les situations. Nous sommes heureux que votre expérience globale ait été agréable et nous sommes impatients de partager d'autres beaux moments avec vous au Life Hotel New York à l'avenir.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 18 oct. 2023
Thank you for the fantastic rating!We strive to make all of our guests feel welcome and relaxed during their time at Life Hotel New York! We can't wait to see you again soon.

8/10 Bien

Laurence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2020
Réponse de FS le 10 mars 2020
Thank you for staying with us ! We look forward to Welcoming you back very soon All the best,

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les chambres sont belles et propres. Nous avions 2 chambres pour 3 personnes par chambre. Cependant, aucune couvertures, draps, oreillers n’avaient été laissés pour la 3iem personne par chambre. Aussi, nous avions des serviettes que pour 2 personnes. C’est agaçant de devoir tout demander surtout lorsqu’on arrive à une heure tardive. Le déjeuner est de base. Le restaurant à côté de l’hotel est excellent avec un très bon service.
Séjour de 3 nuits en octobre 2019

2/10 Horrible

Xavier

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à eviter
Chambres petites, bruillantes, austères, moquette mal posée... On dirait un hôtel des années 60 abandonné !
Séjour de 2 nuits en septembre 2019

6/10 Satisfaisant

Stephanie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Few days in New York
The hotel was nice and clean, the room was very noisy and the air conditioning very old and load! We had a nice stay.
Séjour de 5 nuits en juillet 2019

8/10 Bien

Emmanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
upgrade chambre toutefois chambre à coté de la salle de sport et du coup tres bruyante des 5h du mat
Séjour de 1 nuit en juin 2019
Réponse de RV le 28 juil. 2019
Thank you for your feedback. We appreciate your business. Please join us again.

8/10 Bien

ERIC

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel très mal insonorisé mais idéalement placé
Séjour de 4 nuits en mai 2019
Réponse de General Manager le 16 mai 2019
Dear Eric, We appreciate you staying with us, and we're glad our location was ideal for your trip. However, we apologize for any concerns you experienced, and we appreciate the opportunity to improve. If your travels bring you back to the city, we'd be happy to have you stay with us again. Kathleen Herman Director of Rooms

8/10 Bien

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2019
Réponse de Kathleen le 6 avr. 2019
Thank you for your wonderful review!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel très sympa, propre, personnel très sympathique. Je n’ai pas eu la chance de tester le bar et restaurant, mais l’ambiance y était tres chaleureuse. La chambre était petite mais très convenable. Le lit étsit super. La salle de bain très belle et spacieuse. Point négatif pour le manque de luminosité de la chambre : une fenetre qui donnait sur une toute petite cour interieur, tres sombre.
Séjour de 2 nuits en mars 2019
Réponse de General Manager le 3 avr. 2019
Many thanks for your positive rating of Life Hotel! Our team was happy to provide friendly service. Although a couple of items could have been better for you, we're delighted that you otherwise enjoyed our clean, pleasant accommodations. Your warm compliments are much appreciated and we'd love you to visit us again. Kathleen Herman Director of Rooms

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel, bonne localisation. Personnel agréable toujours à votre disposition. Les chambres sont belles, le nettoyage y est réalisé tout les jours rien à re-dire. Petit déjeuner un peu cher mais vous trouverez tout ce que vous avez besoin à proximité!
Séjour de 7 nuits en mars 2019
Réponse de General Manager le 1 avr. 2019
We're so pleased you enjoyed your stay at Life Hotel! It's great to know that our location was ideal for your needs and that our beautiful rooms impressed you. Should your travels bring you back to the city, please come see us again! Kathleen Herman Director of Rooms

8/10 Bien

Laetitia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation et literie impeccable.
Chambre assez petite mais suffisante pour le séjour. Belle décoration. La chambre sur rue ne m'a pas dérangé du tout. Salle de bain spacieuse et bien équipée. Débit d'eau parfait. Eau chaude et froide fonctionne parfaitement. Literie au top ! Lit super confortable. Wifi fonctionne bien. Situation PARFAITE ! Je n'ai pas vraiment eu à faire avec les services de l'hotel donc je n'ai pas d'avis dessus. Des chaussons auraient été appréciable car le sol est en béton.
Séjour de 4 nuits en mars 2019
Réponse de General Manager le 28 mars 2019
Dear Laetitia, We're thrilled to hear that our location was perfect for your time in the city and that you enjoyed our comfortable beds and beautiful decor during your stay. Thank you also for the suggestions regarding the slippers, and we look forward to seeing you again soon! Kathleen Herman Director of Rooms

6/10 Satisfaisant

Marc

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 4 nuits en mars 2019
Réponse de Kathleen le 6 avr. 2019
Thank you for your wonderful review!

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019
Réponse de Kathleen le 23 févr. 2019
Thank you for your wonderful review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2019
Réponse de Kathleen le 17 févr. 2019
Thank you for your wonderful review.

10/10 Excellent

MaryLynn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Life Hotel was a unique boutique hotel that gave you a home feeling. I liked the character of the rooms and it's history. Loved the pictures from the magazines on the walls. The rooms were modern, spacious, quiet and very clean. I was given a steamer to use for my clothes. Worked beautifully. Large TV in the room. The front door person was super helpful and friendly. He assisted with accessibility. I liked the little cafe for a quick bite to eat but it is rather expensive. The hotel was undergoing some construction as they are making a restaurant next to the lobby. It is going to be finished soon they said. Check in and out was fast and efficient. The elevator to the 10th floor was slow and it is small. Not a problem for us. Loved the marble stairs and the small workout room. Last, the filtered water and ice machine came in very handy. I would definitely stay here again.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Susan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Amber

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was beautiful and in the perfect location to walk to several of the main attractions in the city.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Amber, Life Hotel New York is delighted to hear you enjoyed its beautiful ambiance and convenient location. We’re glad you found it perfect for exploring the city's main attractions. We look forward to welcoming you back soon!

8/10 Bien

Demetrius, Long Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my recent stay at the Life Hotel and was pleasantly surprised by the size of the room, the cleanliness of the facility, the friendly staff and the small but well appointed gym. The hotel is convenient to Penn Station, subway stations, restaurants and shopping, which puts it in an almost perfect location to get around Manhattan. I’ll admit, I was disappointed that despite the large room, there was neither a mini fridge nor a coffee maker which are pretty standard in any hotel in Europe. There was a nice cafe in the lobby run by a friendly barista, plus many other coffee shops in close walking distance. I’ll happily stay at the Life again I’ll just make sure to pack my Nespresso machine too!
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Demetrius, it is wonderful to hear that you enjoyed your recent stay at Life Hotel New York and appreciated the spacious room, cleanliness, and our friendly team members. The hotel's prime location indeed offers great convenience. Your feedback about the mini fridge and coffee maker has been noted. It's great to know that you found our lobby cafe to your liking. We’re looking forward to welcoming you back on your next visit!

10/10 Excellent

Nadia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for walking around Manhatten. Lovely to come back to a clean and comfortable room each night. The beds are very comfy! Not far to walk to subway or Penn station for getting to airports. Would definitely recommend this hotel, thanks for a great stay!
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Nadia, thank you for sharing your wonderful experience at Life Hotel New York. It is delightful to hear you found our location perfect for exploring Manhattan and appreciated the comfort of your room and bed. Our team members work hard to ensure every guest has a memorable stay. We are thrilled you would recommend us and hope to welcome you back soon!

6/10 Satisfaisant

Tudor

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Tudor, thank you for sharing your thoughts. Your feedback is valuable and helps us improve. If you have any specific comments or suggestions, please feel free to share. We hope to have the opportunity to provide you with a more satisfying experience in the future.

10/10 Excellent

Melisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay and staff is responsive.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Melisa, thank you for your kind words! The team members at Life Hotel New York are thrilled to hear that your stay was excellent and that the team was responsive to your needs. We're looking forward to welcoming you back!

8/10 Bien

Cianie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I like the decoration of the property. it has history of the life magazine. I like the combination of the brass and hard wood floors. There's still work to do. The lounge is nice but not finished. Looking forward for it to have the bar and dining open.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 mai 2024
Cianie, thank you for sharing your thoughts on the Life Hotel New York. It is wonderful to hear that you enjoyed the historic decoration and unique design elements. Your patience regarding the completion of the lounge and upcoming bar and dining areas is very much appreciated. We're looking forward to welcoming you back for an even better experience.

6/10 Satisfaisant

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We booked pretty last minute so we undoubtedly got what is probably the least desirable room. It was in the back on the first floor so no natural light and low ceilings. The room was nice otherwise. The renovation is fun with an industrial period feel. The lobby is designed to be a bar/lounge but it was empty/non operational. I was frustrated and the added fee charged AT the hotel - apparently a NYC tax which had been part of the original total Expedia presented. I thought initially it was ON TOP of the already pricey cost.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mai 2024
Katie,Thank you for sharing your experience. It is regrettable that the room location and the added fee detracted from your stay. It's positive to hear you appreciated the industrial design and the room’s ambiance. The fee misunderstanding is noted, and clarifications have been made more transparent. Your feedback is valued and helps in our ongoing improvements.

8/10 Bien

Elena

Voyage en groupe
Les points forts : Propreté
Excellent location and cleanliness
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Elena, thank you for choosing the Life Hotel New York and sharing your commendations on our location and tidiness. We truly appreciate your feedback and hope to welcome you back soon!

6/10 Satisfaisant

Kathy

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We had a room without a window… like it led to a sketchy interior space filled with dirty rags and ladders. Glad we didn’t have an emergency. Room was noisy.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 14 mai 2024
Kathy, your feedback is appreciated, particularly about your room selection. We're sorry to hear about your concerns regarding the interior space; safety and cleanliness are a priority for us. We also regret that you experienced noise disturbances during your stay. Your comments will be shared with our team members to thoroughly address these details for future guests.

10/10 Excellent

Anelina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is in an excellent location, and the rooms are very nice, comfortable and clean, even though they aren’t very big. The building feels very safe and quiet.
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Anelina, the Life Hotel New York team appreciates your comments. We're thrilled you enjoyed our prime location, the comfort and cleanliness of our rooms, and the peace and security our premises offer. Size is often a trade-off in bustling cities, but we continually strive for our guests' comfort. Your positive feedback means a great deal to us. We hope to have the opportunity to welcome you again soon.

10/10 Excellent

Cedric

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Cedric, we're thrilled you had a pleasant stay at Life Hotel New York. We hope to have the opportunity to host you again in the future!

4/10 Médiocre

Frank

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The ground floor was being refurbished and there was no bar or drinks facility. Not even tea except early mornings. Room was small with no space for luggage etc.
Séjour de 8 nuits en avril 2024
Réponse de Customer Service le 10 mai 2024
Frank, we appreciate your feedback regarding your recent stay with us. It sounds like you found the ongoing renovations and range of in-room amenities less than ideal. Rest assured that the refurbishment aims to improve the overall guest experience. As for the room dimensions that seemed limiting for your luggage, we offer a variety of room types to better suit guests' needs. Your experience is important to us and your insights are instrumental in our continuous efforts to better our guest offerings. We hope for another chance to earn your satisfaction in the future.

8/10 Bien

Alexander

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 11 mai 2024
Alexander, we appreciate your positive rating of Life Hotel New York on Expedia. We're glad to know that you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future.

6/10 Satisfaisant

Armando

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
The location is amazing and very walkable to all areas in NY. The check in was good. Unfortunately at our stay there was a MAJOR incident and the fire alarm went off in the middle of the night, in the same floor we stayed. Because of this the emergency light start flashing in our room and even after they turned off the fire alarm, the light kept blinking. They did change us to a different room at the 10th floor after they sent someone and realized there was a malfunction with the emergency light. There was no apology or any acknowledgment of the issue when we checked out. NOTHING.
Réponse de Customer Service le 8 mai 2024
Armando, it's pleasing to hear that you found our location convenient. However, it's regrettable that your experience was somewhat impacted by the unforeseen circumstances regarding the fire alarm and your room lighting. It certainly isn't indicative of the comfort and peace we aim to provide our guests. While glad we were able to address your room concern, a lack of acknowledgment upon your departure is not reflective of our commitment to superb guest relations. We appreciate your feedback as it helps us improve our future guests' experiences. We hope you'll give us another opportunity to provide you with a smoother stay.

4/10 Médiocre

Elliot

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bedrooms were very small and cramped
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 mai 2024
Elliot, we regret to hear that you found our accommodations to be less spacious than anticipated. We appreciate your feedback as it helps us understand where we can enhance our guest experience further. We hope for another opportunity to create a more positive stay for you in the future.

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, spacious and beautifully decorated rooms. Staff were always helpful and polite. Will definitely use this hotel for our next visit.
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Jonathan, thank you for your delightful feedback! We're thrilled you found our rooms at the Life Hotel New York to be not just clean and roomy, but also aesthetically pleasing. It's fantastic to know that our cordial team members were always at hand to assist. We absolutely look forward to accommodating you during your next visit.

10/10 Excellent

Sue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so friendly and helpful. While the area is very busy and can be loud, the room itself was quite quiet, and we weren't disturbed by noise from neighboring rooms. The hotel is really near major bus and train lines. We'll stay again!
Séjour de 11 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Sue, it's heartwarming to hear that you enjoyed the tranquility of your room at Life Hotel New York and found the location optimal for transportation. We're also thrilled our team members made a strong impression with their friendliness and assistance. We eagerly look forward to your return!

8/10 Bien

German David

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 mai 2024
German, thank you for your positive rating of Life Hotel New York. We're glad that you had a pleasant experience and hope to have the opportunity of welcoming you again in the near future.

6/10 Satisfaisant

Hazel

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our stay was not bad it’s a great price to be in the city and be walking distance from everything. It’s a small boutique style hotel so if you are used to commercial hotels it’s is not that. Housekeeping does a great job at cleaning the rooms when you’re out and will come back if you need more time. Only downside was that the bathroom drains were slow so water pools up and takes a while to go down and there was no net for the windows to ventilate the bathroom incase it gets too humid. The bed creaks a bit on the hard wood so that’s something to be mindful of if you are easily bothered. The staff were nice and helpful. No there is not breakfast but they do have tea options and the restaurant is still under construction.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Hazel, thank you for sharing your experience. We appreciate your recognition of the convenient location and commendable cleanliness maintained by our team members. We regret to hear about the inconvenience caused by the bathroom facilities. We assure you that we are mindful of these details to further improve your next stay. It's great to hear our team members were able to assist you and we certainly hope to elevate your experience once all our facilities, including the restaurant, are fully functional.

6/10 Satisfaisant

Katja

Voyage en couple
Les points forts : Propreté
Lage super. Zimmergrösse normal für New York. Leider beim Dusche benutzen der Nachbarn immer senkrecht im Bett gestanden. Absolut schlecht: kein Kühlschrank und keine Bar. Wir hatten das Pech, dass wir umziehen mussten, da aus unserer Decke (leider bis in den Schrank) Wasser lief… Wir bekamen dafür aber ein Zimmer Upgrade. Trotzdem kostet das Zeit und ist nervig. Das neue Zimmer war einen Tick größer, aber dafür war das Bad einfach winzig… so wie auf den AIDA-Schiffen…
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Katja, vielen Dank für Ihr Feedback. Es ist schön zu hören, dass Sie die hervorragende Lage und die Zimmer des Hotels zu schätzen wissen. Wir bedauern etwaige Unannehmlichkeiten, die durch Außengeräusche und das Fehlen eines Kühlschranks/einer Bar verursacht wurden. Es tut uns auch leid, dass wir aufgrund des Problems ein Zimmerwechsel notwendig gemacht haben. Obwohl wir Ihnen ein Zimmer-Upgrade anbieten konnten, verstehen wir, dass solche Situationen unpraktisch sein können. Darüber hinaus nehmen wir Ihre Kommentare zum begrenzten Platz im Badezimmer zur Kenntnis. Wir sind bestrebt, das Erlebnis unserer Gäste kontinuierlich zu verbessern, und Ihre Beobachtungen sind uns wichtig. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

8/10 Bien

Rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay at the life hotel. The room size was lovely. We had a long stay (2 weeks). The bed was large and comfortable but was rather squeaky. The room was very dark which was good for sleep ins but meant limited natural light. However as it was at the back of the hotel it was very quiet which is great during all the sirens of NYC. They made our rooms lovely on the days we requested it, always offering us things we needed for the room outside of those days. The staff really made this place and would be the main reason I would return. They would give us recommendations and always greet us warmly. Thank you very much. It's a great option for staying midtown Manhattan. Super close to everything, times square, Madison square garden, parks, cafes, Korea town, subway. Worthwhile.
Séjour de 13 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Rebecca, we're thrilled your stay at Life Hotel New York ticked all the right boxes! Your kind words about your room's comfort, coupled with our team's warm hospitality, truly made our day. While it's noted you had some minor trouble with the bed and lighting, we're glad that it didn't affect your overall experience, as you enjoyed the tranquility our hotel offers amidst NYC's hustle and bustle. It's delightful to know that our central location made your stay worth your while. We look forward to welcoming you back for another stellar New York experience.

10/10 Excellent

Mai

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 25 avr. 2024
Mai, it's wonderful to know you had an excellent experience at Life Hotel New York. The team and management truly extend their gratitude for your five-star rating. We hope you choose to stay with us again in the future!

8/10 Bien

Mahmoud

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique old-fashioned style, but clean and renovated. Would recommend
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 23 avr. 2024
Mahmoud, it's wonderful to hear that you appreciated the historic charm and cleanliness of Life Hotel New York. We're pleased you would recommend us. It would be an honour to host you again in the future.

10/10 Excellent

Keiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Keiona, it's wonderful to see your perfect rating for Life Hotel New York! Your support means a great deal to us and we sincerely hope to welcome you back in the future for another outstanding stay. Safe travels until then.

8/10 Bien

Daryl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay - centrally located. I really wish they had a dining facility in house
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Daryl, it's heartening to learn that you found Life Hotel New York to be an excellent place to stay, due to its prime location. In terms of in-house dining, we appreciate you expressing your preference. While we currently do not have a dining facility on-site, there's a wealth of delightful local eateries in our vicinity to explore. We truly appreciate your constructive feedback and hope to welcome you back in the not too distant future.

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel , small rooms - But very clean ! Bathrooms are generous and they have tubs ! Excellent for friends, I would say possibly more female clientele because of its consolidated spaces . Very chic
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 18 avr. 2024
Karen, it's great to hear that you found Life Hotel New York to be beautifully maintained and appreciated its chic atmosphere. We're glad the cleanliness of our rooms, especially the spacious bathrooms with tubs, met your expectations. Although the rooms may not be expansive, we hope they offer you a cozy and comfortable environment. We're already looking forward to welcoming you back!

10/10 Excellent

Jenai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and cute settings
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Jenai, it's wonderful to hear you enjoyed your stay at the Life Hotel New York, highlighting our prime location and charming ambiance. We value your feedback and hope to welcome you back soon.