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Avis sur Romer Hell's Kitchen

4 out of 5
Romer Hell's Kitchen
851 8th Ave, New York, NY

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 590 avis sur 807." "
Note des voyageurs de 8 (Bien), d’après 164 avis sur 807." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 807." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 807." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 807." "

9,6/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mai 2024
Réponse de Chris le 20 mai 2024
Thank you for your gracious review.

4/10 Médiocre

Michele

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Managing Director le 12 mai 2024
Dear Michele, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Take care, Barb Christoph,Managing Director

10/10 Excellent

Francis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel in a great location. Cozy room but typical of NY. Would go again.
Séjour de 4 nuits en mars 2024
Réponse de Chris le 25 mars 2024
Thank you for staying with us.

10/10 Excellent

Marie-Josee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé! Déjeuner inclus, courtoisie du personnel, stationnement, inclus 2h de location de vélo. C’était parfait, je recommande!!!
Séjour de 4 nuits en mars 2024
Réponse de Managing Director le 14 mars 2024
Dear Marie-Josee, We are very glad you chose to stay with us at Romer Hell's Kitchen. It is fantastic to read you loved not only our excellent service but also our convenient location and bike rental facility. Thank you for recommending us, and we look forward to welcoming you back soon. Take care, Barb ChristophManaging Director

10/10 Excellent

Claudia

Séjour de 4 nuits en mars 2024
Réponse de Managing Director le 31 mars 2024
Dear Claudia, We are happy you chose Romer Hell's Kitchen for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Take care, Barb ChristophManaging Director

10/10 Excellent

Stéphanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un des beaux hôtels dans cette gamme de prix. Les chambres sont spacieuses et confortables. Emplacement de choix près de tout. J’y retournerais sans hésiter!
Réponse de Managing Director le 8 mars 2024
Dear Stéphanie, We are delighted you chose Romer Hell's Kitchen for your recent visit, and it is fantastic to read all of the great things you loved about our hotel. We appreciate you mentioning our well-appointed rooms and convenient location, all at affordable rates. We look forward to seeing you again soon!Take care, Barb ChristophManaging Director

10/10 Excellent

Delphine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Managing Director le 28 févr. 2024
Dear Delphine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Romer Hell's Kitchen, and we look forward to welcoming you back soon.Take care, Barb ChristophManaging Director

10/10 Excellent

Famille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon hôtel
Séjour de 7 nuits en février 2024
Réponse de Managing Director le 26 févr. 2024
Dear Famille,Thank you for the wonderful review of Romer Hell's Kitchen. We are thrilled to read about your stay and how much you enjoyed our well-kept property. Thank you once more; we look forward to hosting you again on your next visit. Take care, Barb ChristophManaging Director

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet hôtel récemment rénové est très bien localisé. La chambre était confortable, belle et très propre. Tout le personnel a été très serviable et accueillant. Prix raisonnable. J'y retournerais.
Séjour de 2 nuits en février 2024
Réponse de Managing Director le 21 févr. 2024
Dear Simon,We are happy you had an excellent stay at Romer Hell's Kitchen. We are thrilled to read you loved our well-appointed rooms and excellent service, all at affordable rates. We look forward to the opportunity to welcome you back for another pleasant and comfortable stay. Take care, Barb ChristophManaging Director

10/10 Excellent

Louis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really likes how close it was to everthing in NYC, while being a calm and cozy hotel!
Séjour de 3 nuits en décembre 2023
Réponse de Managing Director le 5 févr. 2024
Dear Louis, Thank you for choosing Romer Hell's Kitchen and for the review. Just west of Broadway and a short walk to the waterfront, we love that you enjoyed our great location in the colorful neighborhood of Hell's Kitchen. Thank you for being our guest, and we look forward to your next visit.Take care, Barb ChristophManaging Director

10/10 Excellent

katherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good option
Séjour de 3 nuits en février 2024
Réponse de Managing Director le 5 févr. 2024
Dear Katherine, It was a pleasure to read your kind review of the Romer Hell's Kitchen. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit our area.Take care, Barb ChristophManaging Director

8/10 Bien

Olivier

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Correct
Hotel très bien situé, proche des stations de métro et à une rue de Times square. La chambre était correcte, la salle de bain un peu petite. L'isolation des fenêtres est minime, le froid passe et le chauffage de la chambre ne fonctionnait pas les 2 premiers jours. Le personnel est gentil dans l'ensemble. Le petit déjeuner est très minimaliste (juste boissons à base de café, viennoiseries et fruits. Pas de chocolat chaud pour les enfants)
Séjour de 7 nuits en décembre 2023
Réponse de Barb Christoph Managing Director le 11 janv. 2024
Dear Olivier, Thank you for staying with us at Romer Hell's Kitchen and for sharing your feedback with us. Just west of Broadway and a short walk to the waterfront, we love that you enjoyed our great location in the colorful neighborhood of Hell's Kitchen. However, we regret not meeting all of your expectations and apologize for the issues you experienced in your room. We will address your concerns with the appropriate teams to ensure such events are not repeated. We are also sorry for your disappointment with the breakfast, and we will share your comments with our culinary team to see what we can do better. We look forward to welcoming you back soon.Take care, Barb ChristophManaging Director

10/10 Excellent

Clarence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Managing Director le 5 janv. 2024
Dear Clarence,We are happy you chose Romer Hell's Kitchen for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Take care, Barb ChristophManaging Director

8/10 Bien

Xavier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Séjour de 2 nuits en décembre 2023
Réponse de Managing Director le 4 janv. 2024
Dear Xavier, We appreciate your gracious rating about your stay at Romer Hell's Kitchen. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Take care, Barb ChristophManaging Director

10/10 Excellent

Valérie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Managing Director le 30 déc. 2023
Dear Valérie, Happy Holidays! Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Romer Hell's Kitchen, and we look forward to welcoming you again soon.Take care, Barb ChristophManaging Director

8/10 Bien

Christopher

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en décembre 2023
Réponse de Managing Director le 29 déc. 2023
Dear Christopher, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Romer Hell's Kitchen look forward to your next visit.Take care, Barb ChristophManaging Director

10/10 Excellent

Isis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement ideal pour rayonner dans Manhattan. Nombreux sites accessibles à pieds. Bus et métro à proximité. Restaurants accessibles à pieds. Très confortable et entièrement rénové. Personnel agréable
Séjour de 5 nuits en novembre 2023
Réponse de Chris le 29 nov. 2023
Thank you for your gracious review. We hope to welcome you back soon.

10/10 Excellent

ODILE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon hôtel propre et personnel aimable bien situé Très satisfaisant
Séjour de 6 nuits en novembre 2023
Réponse de Managing Director le 15 nov. 2023
Dear Odile, Thank you for evaluating your stay at Romer Hell's Kitchen and for your perfect rating. We are delighted to learn that you loved our well-kept property along with devoted associates and great location. It was a pleasure having you, and we hope to see you again on your next visit to the area.Take care, Barb ChristophManaging Director

8/10 Bien

Pierre-Jean

Très bien placé pour aller sur Times Square pens station central parc 1800 euros 3 jours pas donné
Séjour de 2 nuits en septembre 2023
Réponse de Chris le 27 sept. 2023
Thank you for your gracious review.

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación, buen precio y todo el servicio en general fue muy bueno
Séjour de 5 nuits en mai 2024

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet-ish for NYC, but need a room on the backside, not facing 8th Ave. Huge group when trying to checkout came in and overwhelmed the lobby. Clearly need more employees when this happens as it was a mess. Otherwise was fine.
Séjour de 2 nuits en mai 2024

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facing the backside overlooking the roof HVAC, I found this room quite quiet for NYC (but keep that in perspective). The facility was clean, hip, and comfortable. Only ehh was waiting too long to check bags for storage was chaotic, hire another person. No way can one employee handle such an influx of people coming and going.
Séjour de 3 nuits en mai 2024

10/10 Excellent

K

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, hotel and staff
Séjour de 4 nuits en mai 2024
Réponse de Managing Director le 26 mai 2024
Dear K, Thank you for the wonderful review of Romer Hell's Kitchen. We are thrilled to read about your stay and how much you enjoyed our convenient location and excellent service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit.Take care, Barb Christoph,Managing Director

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
4.5 would be more accurate. One issue we had was that the air conditioning was a bit lacking. Nights were a bit warmer than we liked.
Séjour de 7 nuits en mai 2024
Réponse de Managing Director le 26 mai 2024
Dear James, Thank you for being our guest at Romer Hell's Kitchen. We are happy to see your rating. We value your comments regarding the A/C unit and have taken note of it. It was our pleasure to host your stay, and we look forward to your next visit.Take care, Barb Christoph,Managing Director

10/10 Excellent

Douglas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Managing Director le 26 mai 2024
Dear Douglas, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb Christoph,Managing Director

10/10 Excellent

Alyssa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved how easy it was to get to places! Would definitely come back here.
Séjour de 3 nuits en mai 2024
Réponse de GENERAL MANAGER le 25 mai 2024
Dear Alyssa, Thank you for the perfect rating of Romer Hell's Kitchen. Our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! It was our pleasure accommodating you, and we are excited about your next visit with us.Take care, Barb Christoph,Managing Director

10/10 Excellent

Tomoyuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
便利な場所でした
Séjour de 5 nuits en mai 2024
Réponse de GENERAL MANAGER le 25 mai 2024
Dear Tomoyuki, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing Romer Hell's Kitchen, and we look forward to your next stay.Take care, Barb Christoph,Managing Director

10/10 Excellent

Soam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Romers Hotel is a quiet comfy and certainly walkable hotel base for Manhattan.
Séjour de 7 nuits en mai 2024
Réponse de GENERAL MANAGER le 25 mai 2024
Dear Soam, Thank you for the perfect rating of Romer Hell's Kitchen. Just west of Broadway and a short walk to the waterfront, we love that you enjoyed our great location in the colorful neighborhood of Hell's Kitchen. It was our pleasure accommodating you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de GENERAL MANAGER le 25 mai 2024
Dear Andrew, We are thrilled you had an excellent stay at Romer Hell's Kitchen, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

10/10 Excellent

david

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I doubt that I would stay anywhere else. Great location and experience for the price
Séjour de 5 nuits en mars 2024
Réponse de Managing Director le 24 mai 2024
Dear David, Thank you for reviewing your stay at Romer Hell's Kitchen. We are delighted to know you loved our colorful location and affordable price. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way!Take care, Barb Christoph,Managing Director

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front staff was very efficient and helpful. Easy access to gym, walking distance to park and shows.
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 24 mai 2024
Dear Michelle, Thank you for choosing Romer Hell's Kitchen! We are thrilled to know you loved the excellent service provided by our front desk staff and our location close to many points of interest. Thank you again for your review. We hope to see you soon!Take care, Barb Christoph,Managing Director

10/10 Excellent

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 24 mai 2024
Dear Walter, We are happy you chose Romer Hell's Kitchen for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Take care, Barb Christoph,Managing Director

10/10 Excellent

NADIA LORENA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 7 nuits en avril 2024
Réponse de Managing Director le 24 mai 2024
Dear Nadia, We are delighted you enjoyed your stay at Romer Hell's Kitchen. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to CITY.Take care, Barb Christoph,Managing Director

10/10 Excellent

Samer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location and cleanliness
Séjour de 3 nuits en mai 2024
Réponse de Managing Director le 24 mai 2024
Dear Samer, Thank you for including Romer Hell's Kitchen in your travel plans! We are thrilled you loved our colourful location and spotless property. Thank you once again; it will be our pleasure to welcome you back on your next visit.Take care, Barb Christoph,Managing Director

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 5 nuits en mai 2024
Réponse de Managing Director le 22 mai 2024
Dear Andrew, Thank you for your gracious review of Romer Hell's Kitchen. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to New York.Take care, Barb Christoph,Managing Director

10/10 Excellent

Henrico

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large clean room. Staff is kind and considerate. Location is close to shows, shopping and many dining options
Séjour de 4 nuits en mai 2024
Réponse de Chris le 20 mai 2024
Thank you for your gracious review.

10/10 Excellent

Nina T

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked how walkable the hotel is to everything.
Séjour de 3 nuits en mai 2024
Réponse de Chris le 20 mai 2024
Thank you for your gracious review.

8/10 Bien

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We appreciated the convenience of the hotels location. We found the staff to be helpful and the room to be clean. The only drawback was the lack of sound proofing. I could hear every cough, sneeze and sighs of the occupants in the next room.
Séjour de 4 nuits en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Jean, Thank you for reviewing your stay at Romer Hell's Kitchen. We are glad you loved our convenient location, spotless property, and excellent service. However, we are sorry for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Thank you again, and we hope you will choose us the next time you visit the area.Take care, Barb Christoph,Managing Director

10/10 Excellent

Rohit Yalla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very safe, clean and exactly as in the pictures
Séjour de 4 nuits en mars 2024
Réponse de Managing Director le 20 mai 2024
Dear Rohit Yalla, Thank you for the terrific review. We are glad that everything went well during your stay and that you loved our spotless property. We hope you are already planning another visit our way at Romer Hell's Kitchen. Thank you again!Take care, Barb Christoph,Managing Director

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, staffed with super friendly and helpful people. We will definitely be back here for our next NYC adventure!
Séjour de 3 nuits en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Melissa, Thank you for making Romer Hell's Kitchen a part of your travel plans. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Take care, Barb Christoph,Managing Director

10/10 Excellent

harvey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
friendly and efficient staff, great location, clean room cooling/heating system a bit noisy
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Harvey, Thank you for the wonderful comments regarding your time at Romer Hell's Kitchen. We are thrilled to read you loved our friendly service and convenient location. We value your comments regarding the A/C unit and have taken note of them. We hope to welcome you back soon for another enjoyable stay.Take care, Barb Christoph,Managing Director

8/10 Bien

Ken

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was quiet. Beds and linens were excellent. Eco-conscious toiletries, recycling, and room service options were excellent. Housekeeping staff was very responsive. The bright, motion-detector ceiling lights that go on automatically when somebody moves were a reason not to stay here again. Every time one of us came in late at night the bright automatic lights woke up the other person. Every time one person got up to pee, the automatic lights woke up the person in the other bed. This was very annoying.
Séjour de 8 nuits en mai 2024
Réponse de Managing Director le 20 mai 2024
Dear Ken, Thank you for taking the time to evaluate our hotel. We are happy to read that you loved our well-appointed rooms and the excellent service provided by our housekeeping staff. However, we regret the inconvenience caused by the lights and value your patience in this matter. Thank you for being our guest. We look forward to your next visit!Take care, Barb Christoph,Managing Director

10/10 Excellent

Michele

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, comfortable beds with a huge TV. Would be better if had small coffee maker in room. Walking distance to broadway shows & Time Square. Staff was very friendly, especially the door man at night.
Séjour de 3 nuits en mai 2024
Réponse de Managing Director le 17 mai 2024
Dear Michele, Thank you for being our guest at Romer Hell's Kitchen and sharing your experience. We are delighted to know you were pleased with our ideal location, friendly associates, comfortable beds, and large TV. However, we apologize for the concern you had with the lack of a coffee maker in our rooms. In the future, please know that our front desk will be available to make your stay as comfortable as possible. It was a pleasure to host you, and we look forward to your return visit.Take care, Barb Christoph,Managing Director

8/10 Bien

M.Cyrus

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I wish they had a gym in the building and the rooms need desks to work on
Séjour de 2 nuits en mai 2024
Réponse de Managing Director le 16 mai 2024
Dear Cyrus, Thank you for taking the time to share your feedback of Romer Hell's Kitchen. While we appreciate your nice rating, we regret not meeting some of your expectations. We value all your remarks and look forward to seeing you again soon. Take care, Barb Christoph Managing Director

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hip, international crowd staying at this hip property. Loved the hotel fragrance as you enter, too.
Séjour de 3 nuits en mai 2024
Réponse de Chris le 15 mai 2024
Thank you for your words and for staying with us.

10/10 Excellent

claudia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Posizione perfetta a due passi da Time Square e dalla metro. Staff gentile e professionale. Ottima esperienza
Séjour de 5 nuits en mai 2024
Réponse de Managing Director le 14 mai 2024
Dear Claudia, Thank you for writing a review of your time at Romer Hell's Kitchen. We appreciate your mentioning how our convenient location, combined with our enriching hospitality, provided you with a revitalizing experience. We hope to welcome you back soon, and we wish you all the best with your travels. Take care, Barb ChristophManaging Director

8/10 Bien

M.Cyrus

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
They don’t have a desk in the room to do work. They also no longer have a gym in the building. The previous Buffett breakfast are all gone. They need more chips, snacks in the store for purchase
Séjour de 1 nuit en mai 2024
Réponse de Managing Director le 14 mai 2024
Dear Valued Guest, Thank you for choosing us for your recent visit. We hope you enjoyed your overall stay. We are grateful for all of your feedback, and we will share your comments with the appropriate individuals to ensure a better outcome going forward. It was our pleasure accommodating you, and we hope to welcome you back soon.Take care, Barb ChristophManaging Director

8/10 Bien

Shuhuei, Pittsburgh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location and loved the decor. Staff were all very courteous however, we were surprised by housekeeping knocking on our door around 9:15 am. We were only staying overnight and checkout time is 11 am, so it seemed unnecessary to knock and ask when we we’re leaving, regardless of whether we had out sign out.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 13 mai 2024
Thank you for your review and we appreciate your gracious words about our team. We will ensure that room attendants maintain more awareness for our guest comfort.

10/10 Excellent

cindy

Voyage en groupe
Great location, few blocks away from the chaos of Time Square and steps from the subway and great restaurants. The staff is amazing! Our check in person on Friday May 10, mentioned Moulin Rouge and Boy George finishing up soon, she looked into when his last performance was (without us asking) and called up to our room that May 12 was his last day, beyond great service. Large, clean rooms, coming back in the fall!!
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 13 mai 2024
Dear Cindy, It was a pleasure to read your fantastic review of the Romer Hell's Kitchen. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Take care, Barb Christoph,Managing Director

4/10 Médiocre

Mershed

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There is no coffee machine in the room, no iron and ironing board, no pin or pencil and paper to write any note, no free water, just the first night. No room service.
Séjour de 5 nuits en mai 2024
Réponse de Chris le 12 mai 2024
We apologize that we did not exceed your expectations, but appreciate your feedback to improve the guest experience.