Extérieur

Avis sur NH Collection New York Madison Avenue

4.5 out of 5
NH Collection New York Madison Avenue
22 East 38th Street, New York, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 295 avis sur 497." "
Note des voyageurs de 8 (Bien), d’après 108 avis sur 497." "
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 497." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 497." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 497." "

9,2/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Lea

Séjour de 5 nuits en décembre 2023
Réponse de Julissa L le 15 janv. 2024
Dear Lea,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

8/10 Bien

aurelie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
dommage
Séjour convenable dans un hôtel très bien placé et à la décoration moderne. Le restaurant est bon avec des prix corrects pour New York. Seul petit bémol étant le front desk, ou nous avons eu affaire à du personnel pas très sympathique et surtout pas arrangeant du tout, nous avions demandé un late check-out qu'il fallait attendre le matin même pour être certain d'avoir et le jour j, ils voulaient nous faire payer 400 dollars pour rester jusqu'a 19H00, soit plus que le prix d'une nuit...
Séjour de 2 nuits en novembre 2023
Réponse de Julissa L le 24 nov. 2023
Cher Dommage,Merci d'avoir choisi le NH Collection New York Madison Avenue comme hôtel de préférence dans cette Big Apple.Nous vous remercions d'avoir pris le temps et de partager vos commentaires les plus honnêtes. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement et la décoration de l'hôtel ainsi que le restaurant Serafina. Cependant, nous sommes désolés d'apprendre que vous ne vous êtes pas senti accueilli ou n'avez pas reçu l'attention que vous méritez à votre arrivée et que vous n'avez pas répondu à vos demandes. Les départs tardifs sont soumis à disponibilité et à des frais supplémentaires. Si nous ne sommes pas en mesure d'honorer votre demande, une bagagerie gratuite est toujours disponible jusqu'à votre heure de départ, un accès au Wi-Fi, des toilettes publiques et des rafraîchissements à notre Mad Bar & Lounge pour votre confort. Nous sommes désolés qu'en raison de notre disponibilité, nous n'ayons pas pu répondre à votre demande. Nous espérons vous accueillir à nouveau dans un avenir proche et pouvoir modifier votre expérience.Cordialement,Julissa LopezGuest Relations Agent

10/10 Excellent

Daniel

Séjour de 2 nuits en octobre 2022
Réponse de Dimitra D le 21 oct. 2022
Dear Daniel, Thank you for choosing NH Collection New Yorl Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are truly happy you fully enjoyed your stay and we look forward to welcoming you back many more time in the future; especially when our restaurant, Serafina, is completed so you can enjoy the full NH Collection experience.

10/10 Excellent

Sandy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
le décor et la propreté
Séjour de 2 nuits en octobre 2022
Réponse de Dimitra D le 11 oct. 2022
Dear Sandy, We are delighted you enjoyed the décor and feel of NH Collection New York! We will gladly share your compliments with al our teams. We look forward to welcoming you back many more time in the future and please reach out to our Guest Relations team if there is anything that can make your stays with us more wonderful!

6/10 Satisfaisant

Hassiba

Séjour de 2 nuits en septembre 2022
Réponse de Dimitra D. le 13 sept. 2022
Dear Hassiba, Thank you for choosing NH Collection New York Madison Avenue for your past stay. We are sorry to see your stay did not seem to have met yours or NH Collection standards. Your feedback is most important to us and we would very much like to have the opportunity to talk to you and welcome you back. Our Guest Relations team is at your service to take care of any requirements and assure that your future stays are seamless and enjoyable. Thank you for being our guest, we look forward to hearing from you

8/10 Bien

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons dû faire la demande pour avoir des nouvelles serviettes et faire la chambre. Malgré réservation pour 3 personnes, tout était prévu pour seulement 2 personnes
Séjour de 2 nuits en août 2022
Réponse de Dimitra D le 30 août 2022
Dear Sophie, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your experience. We have shared your feedback with our Housekeeping team to improve their service. We hope we will have the opportunity to welcome you back and show you how your feedback is listened to and every effort is made to create seamless, memorable stays for our guests. Until we meet again, thank you for being our guest!

10/10 Excellent

JESSIE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très aimable. Hôtel rénové. Extrêmement bien situé dans midtown
Séjour de 4 nuits en juillet 2022
Réponse de Dimitra D. le 5 août 2022
Dear Jessie, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

8/10 Bien

olivier

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2022
Réponse de Dimitra D le 26 avr. 2022
Dear Olivier, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you enjoyed your stay and we hope we have the opportunity to welcome you back and create a truly seamless and memorable stay!

10/10 Excellent

Dario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre, serviable, typiquement dans l’esprit de New York
Séjour de 7 nuits en décembre 2021
Réponse de Dimitra D le 4 janv. 2022
Dear Dario, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are truly happy you fully enjoyed the accommodations and service and we look forward to welcoming you back whenever you find yourself in our vibrant city. Thank you for being our guest and have a Happy and Healthy 2022!

10/10 Excellent

Feride

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021
Réponse de Dimitra D le 21 déc. 2021
Dear Feride, Thank you for choosing NH Collection Madison Avenue for your pasts stay and for taking the time to rate your experience with us. We hope we get to welcome you back soon and continue to create seamless and fun stays for you. Thank you for being our guest, Dimitra D. Guest Relations Manager

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and Friendly Staff
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tristan

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good size room & excellent location, however, the room was dark, the bed was uncomfortable and there wasn’t toiletries such as a shower cap etc, only shower gel & shampoo and conditioner. We also had issues with our room not being cleaned until after 5pm, despite multiple requests all afternoon.
Séjour de 4 nuits en mai 2024
Réponse de Nh Collection New York le 22 mai 2024
Dear Tristan,Thank you for staying with us at NH Collection New York. Overall, I hope it was a pleasant stay for you, and I'm happy to hear that you enjoyed the room size and our great location. Please accept our sincerest apologies for the cleanliness issues and the delay in servicing your room.If you're ever back in New York City, feel free to reach out to the hotel directly and ask for the guest relations team. I would love to personally look after your accommodations to ensure you have a great stay.Thank you so much.All the best, Fredrick Jones Guest Relations Director

10/10 Excellent

Allison

Séjour de 3 nuits en mai 2024
Réponse de NH Collection Guest Relations le 11 mai 2024
Dear Allison, Thank you for staying with us here at NH Collection New York. We hope that you enjoyed your stay, and we look forward to seeing you again in the near future. Warm Regards, Fredrick Jones Guest Relations Director

10/10 Excellent

shuwen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
遮光帘不漏光且隔音很好,晚上休息的很好
Séjour de 1 nuit en mai 2024
Réponse de Julissa L le 7 mai 2024
亲爱的感谢您近期选择纽约麦迪逊大道 NH 精选酒店并分享您的入住体验。我们非常高兴您入住的各个方面都满足您的需求,并且收到的客户服务符合我们的标准和期望。我们期待经常欢迎您回来,并继续为您带来欢乐和惊喜。#感受地方热烈地 Shuwen,朱莉莎·洛佩兹宾客关系代理

10/10 Excellent

Natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de NH New York le 26 mai 2024
Dear Natalia,Thank you for staying with us at NH Collection New York. Overall we hope you had an amazing visit. We can’t wait to welcome you back soon. Warm regards,Fredrick Jones Guest Relations Director

10/10 Excellent

Ritva

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, friendly and helpful stuff. Had a great stay
Séjour de 2 nuits en avril 2024
Réponse de Julissa L le 6 mai 2024
Dear Ritva,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality is incredible at this hotel.
Séjour de 5 nuits en avril 2024
Réponse de NH Collection New York le 30 avr. 2024
Dear Robin, Thank you for choosing to stay at NH Collection New York. I'm thrilled to hear that you enjoyed your stay with us and that our team contributed to making your experience memorable. Your positive feedback is greatly appreciated, and I will be sure to share it. Should your travels bring you back to New York, please don't hesitate to reach out to us. We would be delighted to welcome you back for another enjoyable stay. Wishing you a fantastic week ahead.Warm regards, Fredrick Jones Guest Relations Manager

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous location, friendly and helpful staff,
Séjour de 4 nuits en mars 2024
Réponse de NH Collection New York le 27 avr. 2024
Dear Nicholas,Thank you for your positive review here at NH Collection New York. Happy to hear that you liked the location and out staff took great care of you. We look forward to hosting you again. Warm regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

Lani

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous room ! And space
Séjour de 1 nuit en février 2024
Réponse de NH Collection New York le 26 avr. 2024
Dear Lani,Thank you for staying with us and sharing your feedback. We look forward to welcoming back to NH Collection New York in the near future. All the best to you. Warm regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

Bobby

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, really cool bar, staff was so kind at checkin
Séjour de 2 nuits en mars 2024
Réponse de NH New York le 25 avr. 2024
Dear Bobby,We sincerely appreciate your recent stay at NH Collection New York. It brings us immense joy to learn that your experience was enjoyable. Your kind acknowledgment of our attentive staff during check-in warms our hearts.We eagerly anticipate the opportunity to welcome you back for another memorable stay in the near future.Warmest regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 3 nuits en avril 2024
Réponse de Julissa L le 22 avr. 2024
Dear Jose,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Matthew, Oakland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, comfortable beds, elegant features, and friendly staff
Séjour de 4 nuits en avril 2024
Réponse de Julissa L le 9 avr. 2024
Dear Matthew,Your recent visit to the NH Collection New York Madison Avenue was delightful, and we appreciate your feedback on your stay. We are very pleased to hear that every aspect of your stay met your needs and that the customer service met our standards and expectations. We anticipate a repeat welcome and will keep you astounded and mesmerized.#FEELUNIQUEWith Appreciation,Julissa LopezGuest Relations Agent

8/10 Bien

Nicola

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is in a great location. The room was a decent size - beds are comfy and the bathroom was spotlessly clean. Breakfast was tasty and plentiful with a good buffet selection as well as a menu to order from. Service is a little hit and miss. Some team members were excellent, others less friendly / helpful. Also found it odd to have disposable cups in the room - not very eco-friendly. No Expedia VIP acknowledgement - no perk / upgrade which was disappointing.
Séjour de 4 nuits en mars 2024
Réponse de Julissa L le 9 avr. 2024
Dear Nicola,Your recent visit to the NH Collection New York Madison Avenue was delightful, and we appreciate your feedback on your stay. We are very pleased to hear that every aspect of your stay met your needs, and that the customer service met our standards and expectations. We are sorry to hear that you were not recognize upon arrival as a value Expedia VIP, this is something that we will be making sure to address and avoid this from happening in the future. We anticipate a repeat welcome and will keep you astounded and mesmerized.#FEELTHEPLACEWith Appreciation,Julissa LopezGuest Relations Agent

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Julissa L le 5 avr. 2024
Dear Rachel,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUEWarmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Justine

Les points forts : Équipements
Excellent Stay!!!!!
Séjour de 1 nuit en mars 2024
Réponse de Julissa L le 3 avr. 2024
Dear Justine,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best place to stay
Séjour de 2 nuits en février 2024
Réponse de Julissa L le 31 mars 2024
Dear Anna,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Amy L.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is such a great location with close walking distance to all the best places. Staff was lovely. Serafina and the MAD bar are delicious and so convenient. I’d absolutely stay here again.
Séjour de 4 nuits en mars 2024
Réponse de NH New York le 24 mars 2024
Dear Amy,Thank you so much for taking the time to share your positive feedback following your recent stay with us at NH Collection New York. Your kind words truly brightened our day!We are delighted to hear that you enjoyed our prime location and found our staff lovely. It's wonderful to know that you appreciated the culinary delights offered at Serafina and the MAD bar, as we strive to provide our guests with exceptional dining experiences.We are thrilled to hear that you would choose to stay with us again, and we cannot wait to welcome you back! Warm regards,Fredrick JonesGuest Relations Manager

8/10 Bien

GREGORIO

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
G
Séjour de 5 nuits en mars 2024
Réponse de NH Collection Guest Relations le 11 mai 2024
Dear Gregorio, Thank you for staying with us here at NH Collection New York. We hope that you enjoyed your stay, and we look forward to seeing you again in the near future. Warm Regards, Fredrick Jones Guest Relations Director

10/10 Excellent

Douglas, North Haven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de NH NYC le 23 mars 2024
Dear Douglas,On behalf of NH Collection New York, I want to extend our sincerest gratitude for taking the time to share your review following your recent stay with us. Your feedback is greatly appreciated.We are thrilled to hear that you enjoyed your time with us, and we are genuinely grateful for your kind words. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the near future.Warm regards,FredRick JonesGuest Relations Manager

10/10 Excellent

Isel Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the whole look and feel of the property. It’s very pretty and it’s conveniently located.
Séjour de 2 nuits en mars 2024
Réponse de Julissa L le 19 mars 2024
Dear Isel Maria,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa LopezGuest Relations Agent

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zero issues and only positive things to say about this property!!
Séjour de 3 nuits en mars 2024
Réponse de Julissa L le 18 mars 2024
Dear Angela,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa Lopez Guest Relations Agent

8/10 Bien

Aemilia, London

Séjour de 3 nuits en mars 2024
Réponse de Julissa L le 3 avr. 2024
Dear Aemilia,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Alvaro

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena ubicación y excelente servicio
Séjour de 5 nuits en mars 2024
Réponse de Julissa L le 11 mars 2024
Estimado Sr. Alvaro,Gracias por elegir NH Collection New York Madison Avenue para su reciente estadía y por compartir su experiencia. Estamos muy contentos de que cada aspecto de su estadía haya satisfecho sus necesidades y que el servicio al cliente recibido haya estado a la altura de nuestros estándares y expectativas. Esperamos darle la bienvenida nuevamente y continuar deleitándolo y sorprendiéndolo.#FEELTHEPLACECordialmente, Julissa LopezAgente de relaciones con los huéspedes

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, perfect room and dining was great !
Séjour de 1 nuit en février 2024
Réponse de NH New York le 2 mars 2024
Subject: Thank You for Your Feedback, Julia!Dear Julia,Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff, enjoyed your perfect room, and had a great dining experience. We appreciate your feedback and hope to welcome you back soon.Best regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

Ma

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Great staff!
Séjour de 1 nuit en février 2024
Réponse de NH New York le 29 févr. 2024
Dear Ma,I extend my sincere gratitude to you for choosing to stay with us at NH Collection New York. Your feedback is truly appreciated, and it brings us immense joy to hear about your positive experience with our exceptional staff.We take great pride in our team's dedication to providing kind and accommodating service, and it's incredibly rewarding to know that their efforts have made a difference during your stay.It would be our utmost pleasure to welcome you back to our hotel in the near future.Warm regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

Christopher, wake forest

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Functional, clean, modern hotel
Séjour de 1 nuit en février 2024
Réponse de NH New York le 29 févr. 2024
Dear Christopher,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon.Warm regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YES YES A THOUSAND TIMES YES !!!!!! This is going to be my new staycation hotel in Manhattan. I was in Manhattan for my birthday and I love this place. The people are really nice and so accommodating. I have stated many hotels in Manhattan, and this is the first hotel that I have nothing but positive reviews. The first room that I was checked into was just a bit too small. And even though I’m used to small rooms in Manhattan, that’s just what you’re gonna get I was less than pleased with the twin bed situation. But I politely asked if I could be changed to another room and I even mentioned that I was a platinum rewards member and I was eligible for an upgrade. The young lady checked, and she indeed upgraded me to a suite. It was perfect!! A larger room and a lot more space and a bigger bed. The best part was also that they had an Nespresso machine and I didn’t have to go out to get coffee. So convenient to Grand Central, but yet still quiet, and away from the hustle and bustle. Another favorite surprise was that Serafina was downstairs and I happened to have been to that restaurant so many times and so convenient for my birthday dinner. For those of you traveling from either abroad or out-of-state definitely consider NH Collection for your stay. Trust me, you will not regret it.
Réponse de Julissa L le 27 févr. 2024
Dear Cynthia,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

8/10 Bien

carolinna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MARAVILHOSO
ESTADIA MARAVILHOSA. HOTEL MARAVILHOSO, PERTO DA 5 AV, PERTO E ESTAÇÃO DE METRÔ,PROXIMO DE MUITOS LUGARES BOM PARA CAFE DA MANHA PARA QUEM ASSIM VOMO EU OPTAR POR HOSPEDAGEM SEM CAFÉ. ATENDIMENTO MARAVILHOSO, ESPECIAL O ANDREA, UM QUERIDO QUE ME AJUDOU EM MUITAS SITUAÇÕES, E TBM A DENIZ, MUITO ATENCIOSA E A NTALI ATENDENTE DO BAR QUE FICA NO LOBBY DO HOTEL. ENFIM, EU INDICO E QUANDO RETORNAR A NY FICAREI NOVAMENTE. A UNICA COISA QUE PODE SOAR NEGATIVA É QUE NO QUARTO NÃO HÁ MALEIRO E POR ISSO NOSSAS MALAS FICARAM NO CHAO. FORA ISSO TUDO MARAVILHOSO
Séjour de 9 nuits en février 2024
Réponse de Julissa L le 27 févr. 2024
Prezada Carolina,Obrigado por escolher o NH Collection New York Madison Avenue para sua recente estadia e por compartilhar sua experiência. Estamos muito felizes que todos os aspectos da sua estadia tenham atendido às suas necessidades e que o atendimento ao cliente recebido tenha correspondido aos nossos padrões e expectativas. Esperamos recebê-lo novamente com frequência e continuar encantando e surpreendendo você.#FEELTHEPLACE Atenciosamente,Julissa LopezAgente de relações com hóspedes

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful hotel Great location. Staff very helpful Would definitely recommend
Séjour de 4 nuits en février 2024
Réponse de Julissa L le 21 févr. 2024
Dear Angela,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Adriana

Séjour de 3 nuits en février 2024
Réponse de Julissa L le 20 mars 2024
Dear Adriana,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

8/10 Bien

Asgeir

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de NH New York le 19 févr. 2024
Thank you, Asgeir, for choosing NH Collection New York for your stay! We appreciate your patronage and hope to welcome you back again soon.Warm regards,Fredrick JonesGuest Relations Manager

10/10 Excellent

kellie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 2 nuits en février 2024
Réponse de Julissa L le 18 févr. 2024
Dear Kellie,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARY Warmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Luis

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Customer need to get better
Séjour de 1 nuit en février 2024
Réponse de Julissa L le 13 févr. 2024
Dear Luis,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUE Warmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Julissa L le 12 févr. 2024
Dear Patricia,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUE Warmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Pedro

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it!
Séjour de 1 nuit en février 2024
Réponse de Julissa L le 12 févr. 2024
Dear Pedro,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Excellent

Monica, Santo Domingo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Julissa L le 20 mars 2024
Dear Monica,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

10/10 Excellent

phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Very nice reasonably priced hotel within walking distance to Times Square, Broadway, Macy's, etc.
Séjour de 1 nuit en janvier 2024
Réponse de NH New York le 26 janv. 2024
Dear Phillip,It was truly a pleasure having you as our guest at NH Collection New York. I'm delighted to hear that our prime location and affordable accommodations contributed to your positive experience. We eagerly anticipate the opportunity to welcome you back in the near future.Warm regards,Fredrick JonesGuest Relations Manager

8/10 Bien

TEODORO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de NH Collection NY Madison Avenue le 17 janv. 2024
Dear Teodoro,Thank you for staying with us at NH Collection New York. We truly hope that you had an amazing visit and can't wait to welcome you back. Warm Regards, Fredrick JonesGuest Relations Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de NH Collection NY Madison Avenue le 16 janv. 2024
Dear Guest, Thank you so much for staying with us at NH Collection New York. We hope that you had a great stay with us. At some point in the near future, we hope to welcome you back. Warm Regards, Fredrick Jones Guest Relations Manager

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is great, especially for commuting near Grand Central. The hotel staff is very professional and friendly, but your staff appears to be under-staffed. The fitness center is awesome! The complimentary bottle of wine is a nice touch.
Séjour de 1 nuit en janvier 2024
Réponse de NH Collection NY Madison Avenue le 16 janv. 2024
Dear Jason, Thank you so much for staying with us at NH Collection New York. It's great to hear that you enjoyed our prime location, fitness center and kindness from our staff. At some point in the near future, we hope to welcome you back. Warm Regards, Fredrick Jones Guest Relations Manager