Avis sur Hyatt Place New York Midtown South
Hyatt Place New York Midtown South
52 West 36th Street, New York, NY
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Kyle Weiss le 16 mai 2024
Dear Bertrand, Thank you for the great review of Hyatt Place New York/Midtown-South. We are thrilled to read about your fantastic stay and how much you loved our friendly staff. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you back soon.Warm regards,Kyle Weiss
10/10 Excellent
François
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
François
Séjour de 7 nuits en avril 2024
Réponse de Manager le 9 mai 2024
Dear François, Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. We love providing a seamless travel experience with our convenient location and comfortable accommodations. We are also delighted to know that our courteous front desk hospitality and delicious breakfast enhanced your time with us. We look forward to welcoming you back soon.Warm regards,Kyle Weiss
10/10 Excellent
Daniel
Voyage en famille
1 avr. 2024
Les points forts : Équipements
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Kyle Weiss le 3 avr. 2024
Dear Daniel, Thank you for choosing Hyatt Place New York/Midtown-South and for your kind review. We are glad you had a perfect stay and that our delicious breakfast and breathtaking views of the Empire State Building met your expectations. Thank you again for being our guest; we look forward to welcoming you back soon.Warm regards,Kyle Weiss
8/10 Bien
Nancy
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en février 2024
Réponse de Kyle Weiss le 25 mars 2024
Dear Nancy, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hyatt Place New York/Midtown-South. We look forward to seeing you again for another great experience.Warm regards,Kyle Weiss
8/10 Bien
Jean-Luc
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean-Luc
Séjour de 1 nuit en mars 2024
Réponse de Kyle Weiss le 11 mars 2024
Dear Jean-Luc, Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We appreciate the flattering remarks and are glad you enjoyed our relaxing accommodations and the food we served. We appreciate your feedback and look forward to your return!Warm regards,Kyle Weiss
10/10 Excellent
Steven, Luskville
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 4 nuits en mars 2024
Réponse de Kyle Weiss le 9 mars 2024
Dear Steven, It was a pleasure reading your review of Hyatt Place New York/Midtown-South and for your perfect rating. We appreciate you mentioning our well-kept property along with the outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! However, we are sorry for the concerns you had with the parking. We are grateful for the feedback as we are continually striving to ensure a flawless visit for every guest. We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss
10/10 Excellent
Marie-Andree
Voyage en famille
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Andree
Séjour de 4 nuits en mars 2024
Réponse de Kyle Weiss le 7 mars 2024
Dear Marie-Andree, Thank you for the outstanding review of your stay at Hyatt Place New York/Midtown-South. We are thrilled to read that you loved our well-kept property along with our fantastic location was convenient for your needs. We appreciate you mentioning the parking and the delicious breakfast we serve. We look forward to hosting you again soon for an even more wonderful experience.Warm regards,Kyle Weiss
10/10 Excellent
Renaud
Voyage en famille
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renaud
Séjour de 5 nuits en février 2024
Réponse de Kyle Weiss le 5 mars 2024
Dear Renaud, Thanks for the outstanding rating! We are delighted your time at Hyatt Place New York/Midtown-South was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warm regards,Kyle Weiss
8/10 Bien
Simon
Voyage en famille
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 3 nuits en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Simon, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Place New York/Midtown-South.Warm regards,Kyle Weiss
10/10 Excellent
Voyageur vérifié
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en janvier 2024
Réponse de Manager le 28 janv. 2024
Dear Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Place New York/Midtown-South.Warm regards,Kyle Weiss
10/10 Excellent
Cecile
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cecile
Séjour de 5 nuits en janvier 2024
Réponse de Kyle Weiss le 12 janv. 2024
Dear Cecile, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyatt Place New York/Midtown-South, and we look forward to welcoming you back soon.Warm regards,Kyle Weiss
10/10 Excellent
Guillaume
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guillaume
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Dear Guillaume,Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. We love providing a seamless travel experience with our outstanding breakfast and service. Thank you for choosing us, and we look forward to your return!Warm regards,Kyle Weiss
8/10 Bien
Solenne
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solenne
Séjour de 4 nuits en janvier 2024
Réponse de Kyle Weiss le 9 janv. 2024
Dear Solenne, Thank you for your kind words and positive feedback! We are delighted to hear that you thoroughly enjoyed your stay with us. Your suggestion regarding a potential renovation and an expansion of the breakfast area is duly noted, and we appreciate your valuable input. We constantly strive to enhance our guests' experience, and your insights contribute significantly to that effort. It would be our pleasure to welcome you back to Hyatt Place New York/Midtown-South in the future, and we look forward to the opportunity to host you again.Warm regards,Kyle Weiss
8/10 Bien
Michel
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etablissement très agréable
Michel
Séjour de 7 nuits en novembre 2023
Réponse de Kyle Weiss le 16 déc. 2023
Dear Michel,It was a pleasure reading your review of Hyatt Place New York/Midtown-South. We are thrilled you liked many aspects of your trip, especially our responsive service, breakfast, and comfortable beds. We hope to welcome you again soon.Warm regards,Kyle Weiss
6/10 Satisfaisant
NELLY
10 déc. 2023
NELLY
Séjour de 5 nuits en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Nelly, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm regards,Kyle Weiss
8/10 Bien
Elisabeth
30 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Chambre agréable
Elisabeth
Séjour de 6 nuits en novembre 2023
Réponse de Kyle Weiss le 1 déc. 2023
Dear Elisabeth, Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We are glad that you had a pleasant stay with us and liked our property and accommodations. However, we apologize that our breakfast did not meet all of your expectations. We know that the small details add up and make a significant impact on your overall impression. We would love another opportunity to bestow the hospitality we are known for providing. Thank you again for your feedback, and we hope to see you soon.Warm regards,Kyle Weiss
8/10 Bien
Claudine
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudine
Séjour de 7 nuits en novembre 2023
Réponse de Kyle Weiss le 21 nov. 2023
Dear Claudine, Thank you for the great review! It is always exciting to know that you had a great time here, and we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we look forward to seeing you again soon.Warm regards,Kyle Weiss
10/10 Excellent
Marylin
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marylin
Séjour de 5 nuits en octobre 2023
Réponse de Kyle Weiss le 8 nov. 2023
Dear Marylin, Thank you for the great review of Hyatt Place New York/Midtown-South. We are thrilled to read about your fantastic stay and how much you enjoyed our fantastic location, amazing views, and breakfast offerings. We appreciate your feedback, and we look forward to welcoming you back soon.Warm regards,Kyle Weiss
10/10 Excellent
Michot
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michot
Séjour de 6 nuits en octobre 2023
Réponse de Kyle Weiss le 2 nov. 2023
Dear Michot, Thank you for selecting Hyatt Place New York/Midtown-South and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our prime location along with the attentive and thoughtful service provided by our devoted associates, notably Jackson. We appreciate you mentioning the delicious breakfast we serve. It was a pleasure accommodating you, and we look forward to your return.Warm regards,Kyle Weiss
8/10 Bien
Adrael
22 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Adrael
Séjour de 2 nuits en octobre 2023
Réponse de Kyle Weiss le 23 oct. 2023
Dear Adrael, Thank you for choosing us and for mentioning our well-equipped accommodations and outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss
8/10 Bien
FLORIAN
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FLORIAN
Séjour de 8 nuits en octobre 2023
Réponse de Kyle Weiss le 17 oct. 2023
Dear Florian, Thank you for choosing Hyatt Place New York/Midtown-South. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Warm regards,Kyle Weiss
10/10 Excellent
Angélique
19 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Angélique
Séjour de 9 nuits en septembre 2023
Réponse de Kyle Weiss le 21 sept. 2023
Dear Angélique, Thank you for the wonderful rating for Hyatt Place New York/Midtown-South! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm regards,Kyle Weiss
10/10 Excellent
BOKOLO
7 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon séjour
BOKOLO
Séjour de 22 nuits en août 2023
Réponse de Kyle Weiss le 8 sept. 2023
Dear Bokolo, Thank you for choosing to stay at Hyatt Place New York/Midtown-South for your longer stays and for the review. We are pleased to know you and your wife had a great time here and appreciate your comments. It was a pleasure having you here, and we look forward to welcoming you again.Warm regards,Kyle Weiss
10/10 Excellent
patrick
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patrick
Séjour de 10 nuits en août 2023
Réponse de Kyle Weiss le 8 sept. 2023
Dear Patrick, We are delighted you had an outstanding stay at Hyatt Place New York/Midtown-South and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Warm regards,Kyle Weiss
8/10 Bien
Christelle
2 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Christelle
Séjour de 7 nuits en août 2023
Réponse de General Manager le 3 sept. 2023
Dear Christelle, We appreciate your gracious rating about your stay at Hyatt Place New York/Midtown-South. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Warm regards,Kyle Weiss
8/10 Bien
Nadia
Voyage en famille
31 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 6 nuits en août 2023
Réponse de Kyle Weiss le 1 sept. 2023
Dear Nadia, It was a pleasure reading your review of Hyatt Place New York/Midtown-South. We have an exceptional team whose top priority is making sure every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with our devoted staff! We are also glad you liked our spotless property and found us to be of great value. We are grateful for the review and thank you for choosing us.Warm regards,Kyle Weiss
8/10 Bien
Laurent
Voyage en famille
25 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre propre mais un peu petite pour 5
Laurent
Séjour de 14 nuits en août 2023
Réponse de General Manager le 27 août 2023
Dear Laurent, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us and that you liked your clean accommodations. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon. Warm regards,Kyle Weiss
10/10 Excellent
CEDRIC
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CEDRIC
Séjour de 6 nuits en août 2023
Réponse de Kyle Weiss le 16 août 2023
Dear Cedric, Thank you for your fabulous rating and letting us know your stay at Hyatt Place New York/Midtown-South was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warm regards,Kyle Weiss
10/10 Excellent
richard
Voyage en couple
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
richard
Séjour de 5 nuits en août 2023
Réponse de Kyle Weiss le 13 août 2023
Dear Richard, Thank you for choosing us and for mentioning our beautiful property and outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss
4/10 Médiocre
Gerard
3 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Gerard
Séjour de 6 nuits en juillet 2023
Réponse de Kyle Weiss le 4 août 2023
Dear Gerard, Thank you for staying with us and for taking the time to post a review. We are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations and facilities, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit.Warm regards,Kyle Weiss
8/10 Bien
FLORENCE
20 juil. 2023
FLORENCE
Séjour de 6 nuits en juillet 2023
Réponse de Manager le 22 juil. 2023
Dear Florence, Thank you for sharing the nice rating about your experience at Hyatt Place New York/Midtown-South. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Warm regards,Kyle Weiss
10/10 Excellent
L.
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
11 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L.
Séjour de 10 nuits en juin 2023
Réponse de Kyle Weiss le 12 juil. 2023
Dear Guest, Thank you for taking the time to evaluate your recent stay at Hyatt Place New York/Midtown-South. We are pleased to know we exceeded your expectations and appreciate you mentioning our comfortable accommodations, ideal location and the delicious breakfast we serve. It was a pleasure having you and your family here, and we look forward to welcoming you again.Warm regards,Kyle Weiss
6/10 Satisfaisant
Voyageur vérifié
11 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juin 2023
Réponse de Kyle Weiss le 13 juin 2023
Dear Guest, Thank you for staying with us and for sharing your review. We apologize for the unpleasant experience you had with our front desk staff. Your total satisfaction is our top priority; therefore, we regret the frustration and inconvenience this caused. We have shared your feedback appropriately to ensure this is addressed properly. That said, we are glad you liked our spotless property and convenient location. We appreciate your feedback and hope you will stay with us again for a more gratifying experience.Warm regards,Kyle Weiss
8/10 Bien
Elisabeth
Voyage en groupe, Voyage en couple
7 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elisabeth
Séjour de 7 nuits en mai 2023
Réponse de General Manager le 8 juin 2023
Dear Elisabeth, Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. We love providing a seamless travel experience with our outstanding location and service.Thank you for choosing us, and we look forward to your return!Warm regards,Kyle Weiss
8/10 Bien
Maldéa
3 juin 2023
Maldéa
Séjour de 6 nuits en mai 2023
Réponse de Kyle Weiss le 24 juin 2023
Dear Maldéa, Thank you for rating your experience at Hyatt Place New York/Midtown-South. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Warm regards,Kyle Weiss
8/10 Bien
Jacques
2 juin 2023
Les points forts : Infrastructures et conditions de l’hébergement
Bon séjour
Jacques
Séjour de 6 nuits en mai 2023
Réponse de Kyle Weiss le 4 juin 2023
Dear Jacques, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are so glad you found our property very well located. Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We also appreciate you mentioning our outstanding services, and we will share your compliments with our team. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Warm regards,Kyle Weiss
8/10 Bien
Eric
Voyage en couple
1 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 7 nuits en mai 2023
Réponse de Manager le 2 juin 2023
Dear Eric, Thank you for choosing us and for mentioning our outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We look forward to welcoming you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss
10/10 Excellent
Christine
Voyage en groupe
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en mai 2023
Réponse de Kyle Weiss le 31 mai 2023
Dear Christine, It was a pleasure reading your review of Hyatt Place New York/Midtown-South. We have an exceptional team whose top priority is making sure every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with our devoted staff! We are grateful for the review and look forward to welcoming you again.Warm regards,Kyle Weiss
8/10 Bien
GILLES JOSEPH
Voyage en famille
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GILLES JOSEPH
Séjour de 6 nuits en mai 2023
Réponse de General Manager le 29 mai 2023
Dear Mr. Joseph, Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We are delighted to read our service and location exceeded your experiences and that you particularly enjoyed the breakfast we served. Thank you for choosing us, and we look forward to your return!Warm regards,Kyle Weiss
10/10 Excellent
Nicolas
Voyage en groupe
26 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicolas
Séjour de 10 nuits en mai 2023
Réponse de Kyle Weiss le 27 mai 2023
Dear Nicolas, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Hyatt Place New York/Midtown-South look forward to your next visit.Warm regards,Kyle Weiss
8/10 Bien
ENTUTE LEGRAND
Voyage en couple
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ENTUTE LEGRAND
Réponse de Kyle Weiss le 21 mai 2023
Dear Mr. Legrand, Thank you for staying with us at Hyatt Place New York/Midtown-South. We were happy to read about your enjoyable experience, except for the concerns you had with your reservations at check-in. We appreciate your feedback, and we hope to see you again soon. Warm regards,Kyle Weiss
10/10 Excellent
Julien
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 6 nuits en mai 2023
Réponse de Kyle Weiss le 15 mai 2023
Dear Julien, We are delighted you had an outstanding stay at Hyatt Place New York/Midtown-South and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Warm regards,Kyle Weiss
10/10 Excellent
Laura
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait, comfortable et propre
Laura
Séjour de 7 nuits en mai 2023
Réponse de General Manager le 14 mai 2023
Dear Laura, Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thank you for choosing us, and we look forward to your return!Warm regards,Kyle Weiss
4/10 Médiocre
Radja
9 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Radja
Séjour de 5 nuits en mai 2023
Réponse de General Manager le 11 mai 2023
Dear Radja, Thank you for your stay and for taking the time to post your review. We sincerely apologize for the service issues you outlined and the wait time you experienced with our elevators. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our convenient location and relaxing accommodations. We would welcome another opportunity to make your next stay exceptional.Warm regards,Kyle Weiss
8/10 Bien
STEPHANIE
Voyage en famille
8 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STEPHANIE
Séjour de 5 nuits en mai 2023
Réponse de General Manager le 10 mai 2023
Dear STEPHANIE, Thank you for sharing your experience with us! We are pleased you had a great stay at Hyatt Place New York/Midtown-South. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. That being said, we pride ourselves on delivering a memorable hotel experience in all aspects. New York is a vibrant city, and like other great cities, street noise can be a factor. Please accept our apologies for the noise issues you experienced outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Also, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We look forward to welcoming you back soon! Warm regards,Kyle Weiss
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
1 mai 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en avril 2023
Réponse de Kyle Weiss le 3 mai 2023
Dear Guest, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm regards,Kyle Weiss
10/10 Excellent
Julien
Voyage en famille
1 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 4 nuits en avril 2023
Réponse de Kyle Weiss le 3 mai 2023
Dear Julien, It was a pleasure receiving your fantastic rating for Hyatt Place New York/Midtown-South. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Warm regards,Kyle Weiss
10/10 Excellent
Gilles
1 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gilles
Séjour de 3 nuits en avril 2023
Réponse de Kyle Weiss le 3 mai 2023
Dear Gilles, We are happy you chose Hyatt Place New York/Midtown-South for your recent stay. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm regards,Kyle Weiss
8/10 Bien
Stève
Voyage en famille
28 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stève
Séjour de 7 nuits en avril 2023
Réponse de Kyle Weiss le 1 mai 2023
Dear Stève, We are delighted you had a terrific stay at Hyatt Place New York/Midtown-South. Thank you for highlighting your excellent breakfast experience. However, we will share your concern with our food and beverage team. Your feedback is appreciated, and we hope you will visit us again soon.Warm regards,Kyle Weiss
8/10 Bien
Sarah
Voyage en famille
23 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extrêmement bien situé
Sarah
Séjour de 7 nuits en avril 2023
Réponse de General Manager le 24 avr. 2023
Dear Sarah, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are so glad our location was perfect for your visit and that you also loved our well-appointed accommodations with comfortable bedding. We hope to welcome you again soon.Warm regards,Kyle Weiss