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Avis sur Holiday Inn Express New York City Times Square, an IHG Hotel

3 out of 5
Holiday Inn Express New York City Times Square, an IHG Hotel
343 W 39th Street, New York, NY

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 270 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 209 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 132 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 143 avis sur 1002." "

7,0/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Chantal

Voyage en famille
NA
Séjour de 4 nuits en avril 2024
Réponse de Area General Manager le 11 avr. 2024
Dear Chantal, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Express New York City Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service, chambre propre. L'ascenseur est lent et l'espace est petit. Le déjeuner était très bien.
Séjour de 2 nuits en mars 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 19 mars 2024
Dear Caroline, We are so happy to hear that you enjoyed your stay with us, and that our clean rooms and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

4/10 Médiocre

Andre, East Angus

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 18 mars 2024
Dear Andre, Thank you for posting a review of your most recent stay at our property. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

4/10 Médiocre

Matthias

Séjour de 5 nuits en décembre 2023
Réponse de General Manager le 5 janv. 2024
Dear Matthias, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

ordax

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de General Manager le 2 nov. 2023
Dear ordax, We appreciate you taking the time to leave your generous rating regarding your recent visit to Holiday Inn Express New York City Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Laurie MiskoGeneral Manager

4/10 Médiocre

Lucien

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Médiocre
Personnel désagréable. Clef qui se démagnétisé tous les deux jours. Ascenseur que l on attend beaucoup. Salle de petit déjeuner de 50 personnes donc inutile de dire la galère pour avoir une table le matin. Seul point positif, proximité de Time Square. C est rout
Séjour de 7 nuits en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Lucien, We're genuinely sorry to read about the issues you faced during your stay. We apologize for any inconvenience caused by the key card, elevator wait times, and breakfast area. Your thoughtful remarks are invaluable to us, and we're committed to addressing these concerns to enhance our services and accommodations moving forward. Despite these challenges, we're pleased to know that you found our proximity to Times Square convenient. We hope you'll consider giving us another opportunity to provide you with the outstanding stay you deserve.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

henri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2023
Réponse de General Manager le 1 oct. 2023
Dear henri, Thank you for choosing Holiday Inn Express New York City Times Square and for the excellent rating. We are thrilled to know we met your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

Christine

Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 12 oct. 2023
Dear Christine, Thank you for being our guest at Holiday Inn Express New York City Times Square. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Warmest Regards,Laurie MiskoGeneral Manager

6/10 Satisfaisant

Alexis

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pour le prix (1200€ pour 5 jours), j'ai trouvé l'hotel relativement médiocre. Certes, il est très bien situé, mais les prestations sont très décevante : - Propreté : ca laisse à désirer. J'ai retrouvé plusieurs fois des cheveux dans ma baignoire. J'ai aussi eu la désagréable surprise de recevoir des serviettes sales, avec des traces de fond de teint (j'espère que c'était bien ça et pas autre chose). Ma poubelle a disparu pendant 24h... bref, à revoir ! - Le personnel n'est pas aimable : pas souriant, pas de bonjour ni de formule de politesse, aucun effort d'amabilité... très décevant. - L'état général de l'hotel laisse à désirer : parties communes peu entretenues et sales.
Séjour de 5 nuits en septembre 2023
Réponse de General Manager le 7 sept. 2023
Dear Alexis, Thank you for your honest evaluation. Please accept our sincere apology for any oversights with the room. Guest comfort and satisfaction are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to New York.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

Liette

Voyage en couple
Les points forts : Propreté et personnel et service
Well located
Séjour de 4 nuits en août 2023
Réponse de General Manager le 2 sept. 2023
Dear Liette, Thank you for the generous review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest Regards,Laurie MiskoGeneral Manager

6/10 Satisfaisant

camille

I pay two amout on my crédit card for the room, that a big mistake and the hostel don't pay back.... One over 1400$ and an other more than 1500$!! For 4 night ! The price was 1400 and they take two time the money on my crédit card ! I am so deception !!
Séjour de 4 nuits en août 2023
Réponse de General Manager le 8 sept. 2023
Dear camille, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

caroline

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Emplacement parfait pour visiter New York Buffet du matin complet, bien mangé Employés de la réception peu sympathique
Séjour de 4 nuits en août 2023
Réponse de General Manager le 29 août 2023
Dear Caroline, Thank you for the review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location perfect for your plans. However, we apologize for the service issues you had. This is not typical nor acceptable, and we will look into the matter to ensure it is not repeated. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

Simon

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en août 2023
Réponse de General Manager le 24 août 2023
Dear Simon, Thank you for taking the time to post a nice rating of Holiday Inn Express New York City Times Square. We always want our guests to have a pleasant experience, and we are glad to see we could accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Warmest Regards,Laurie MiskoGeneral Manager

2/10 Horrible

Alexandre

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very poor service. One elevator broke down. So no room could be cleaned and almost impossible to go up or down without wasting a lot of time
Séjour de 2 nuits en juin 2023
Réponse de agent le 25 juin 2023
Dear Guest,Thank you for staying with us and taking the time to write a review. We appreciate your comments regarding our accommodations. We are excited to say we are taking measures to refresh and rejuvenate our property in the near future. Our goal is to provide every guest with a quality experience, and we hope to have another opportunity to show you this commitment.

6/10 Satisfaisant

Jean Pierre

Séjour de 3 nuits en juin 2023
Réponse de General Manager le 23 juin 2023
Dear Ms. Pierre, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Warmest Regards,Laurie Misko,General Manager

6/10 Satisfaisant

Josée

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pas de réfrigérateur dans la chambre Ascenseur trop long Cuisine trop petite
Séjour de 3 nuits en mai 2023
Réponse de General Manager le 27 mai 2023
Dear Josee, Thank you for choosing to stay with us and for sharing your review online. Our aim is to provide a flawless stay to all our guests; therefore, we apologize for not meeting your expectations and for the inconvenience this caused. We will share your feedback appropriately as we strive to improve our guest's experience, and we appreciate your patience. We hope you will stay with us again for a more gratifying stay.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Bien

Mylaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de General Manager le 26 mai 2023
Dear Mylaine, Thank you for your nice rating and letting us know that your stay at Holiday Inn Express New York City Times Square was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warmest Regards,Laurie MiskoGeneral Manager

6/10 Satisfaisant

Francois Bertrand

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Le quartier dans lequel se trouve l’établissement est celui dans lequel nous nous sommes sentis le moins en sécurité. Beaucoup de sans abris sur la 39e entre la 8e et la 9e et c’est exactement où l’hôtel se trouve. En plus de 8 visites, ce fut la fois où j’ai le moins aimé les alentours de l’hôtel!
Séjour de 3 nuits en mai 2023
Réponse de General Manager le 24 mai 2023
Dear Francois, Thank you for choosing to stay with us again and for sharing your thoughts. Although the local surroundings caused you some concern on this visit, please know we are committed to providing a secure environment for all of our guests. We hope you will give us another chance to serve you and provide you with a more comfortable and relaxing experience on your next trip to this area.Warmest Regards,Laurie Misko,General Manager

6/10 Satisfaisant

Yanick

Séjour de 4 nuits en mai 2023
Réponse de General Manager le 15 juin 2023
Dear Yanick, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warmest Regards,Laurie Misko,General Manager

8/10 Bien

Olessia

Voyage en famille
Meuble dans la chambre un peu vétuste mais hôtel bien situé pour visiter New York à dix minutes à pied de Times Square
Séjour de 7 nuits en avril 2023
Réponse de General Manager le 9 mai 2023
Dear Olessia, Thank you for the generous review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location perfect for your plans. All of your feedback is valuable to us, and we look forward to welcoming you back the next time you visit the area.Warmest Regards,Laurie MiskoGeneral Manager

2/10 Horrible

Marc

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don’t go !
the management and the staff are incompetent and pay no attention to complaints... Out of 11 days of stay, on three occasions the cleaning of our room was forgotten... And no one is present in the evening when we return to do the housework. When the room is cleaned, something is often missing (glasses, shampoo...). One out of two elevators broken down for 9 days, for a hotel with 36 floors! Therefore an endless wait at peak times. During our entire stay, one of the 2 toasters was broken without anyone bothering to replace it
Séjour de 11 nuits en avril 2023
Réponse de General Manager le 4 mai 2023
Dear Marc, Thank you for being our guest and sharing your review. We sincerely apologize for disappointing you with the cleanliness and maintenance issues you encountered while here and for the difficulties you endured. We certainly understand your frustration, and we are especially sorry for the inconvenience caused due to the elevators not working. We also regret that we were not able to resolve these issues during your stay and appreciate your patience in these matters. Thank you again for your time; you have our assurance that we will address your comments appropriately.Warmest Regards,Laurie Misko,General Manager

2/10 Horrible

Bernard

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
On my arrival night, the man at the desk was very rude. When I asked for a frig for my insulin, he invited me to go somewhere else. Finally I could explain my request to the man-maid, in spanish since I speak it and he did not speak English, to finally get the frig. Thanks to this maid. This man at the desk took a very long time to get my credit card through, which made me very suspicious. Bernard Chartrand
Séjour de 3 nuits en janvier 2023
Réponse de General Manager le 1 févr. 2023
Dear Bernard, Thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our front desk associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with them. We hope to have the pleasure of welcoming you again so that we can make it up to you.Warmest Regards,Laurie MiskoGeneral Manager

10/10 Excellent

Maxime

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé et pas cher pour NYC
Hôtel très bien situé à 5 mn de Time Square et 10 du Madison Square Garden dans une rue calme Excellent rapport qualité prix pour NYC Stations de métro très proche Offre de restaurant à 60m de l’hôtel Si vous êtes au delà du 7e étage je conseille d’aller très tôt au petit-déjeuner car seulement 2 ascenseurs pour 30 étages Aucun problème de sécurité le soir.
Séjour de 3 nuits en octobre 2022
Réponse de General Manager le 28 oct. 2022
Dear Maxime, Thank you for choosing the Holiday Inn Express New York City Times Square for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Warmest Regards,Laurie MiskoGeneral Manager

2/10 Horrible

Jérôme

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sale pas aimable aucun ménage draps non changés au bout d’une semaine
Séjour de 9 nuits en août 2022
Réponse de General Manager le 12 août 2022
Dear Jerome, thank you for being our guest and for the feedback. We are sorry for the issues you faced due to our reduced housekeeping policy, and we will share your concerns appropriately to ensure a much better guest experience moving forward. We appreciate your patience and hope to see you again for the flawless stay. Warmest Regards, Laurie Misko, General Manager

10/10 Excellent

Jean-Francois

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2022

8/10 Bien

Janie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien situé par rapport à Times Square, proche du métro. Les lits sont très confortables. La salle de bain est un peu ancienne mais propre. Il n'y a pas de viennoiseries au petit déjeuner mais le choix est complet avec deux plats chauds (omelette).
Séjour de 5 nuits en mars 2022
Réponse de Adnan le 19 avr. 2022
Thank you for your feedback, we do appreciate it, and we hope to see you again.

4/10 Médiocre

Emilce, LAWRENCEVILLE

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Front desk staff have 0 communication skills because not only they lied on a mistake in their part but they tried to justified it. This caused my room not getting cleaned in my first day of stay.
Séjour de 5 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 27 mai 2024
Dear Emilce, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this never happens again

10/10 Excellent

Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 26 mai 2024
Dear Carolina, Where words fall short, ratings do the job! Thank you for such gracious review! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your loyalty again and again!

8/10 Bien

Beneita

Voyage en famille
Les points forts : Équipements
It was in a good spot, the downfall there was three of us and always had to ask for an extra cup and tea bags, apart from that staff were helpful and pleasant.
Séjour de 4 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 26 mai 2024
Dear Beneita, Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. We hope to welcome you back soon.

6/10 Satisfaisant

Lissandra

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Cerca de Times Square, un poco insegura la ubicación. Varios hoteles cerca. Desayuno bueno con opciones.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Lissandra, Thank you for taking the time to review your stay. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. Although, we are disappointed that we did not meet all of your expectations regarding our location. It was a pleasure to have you as our guest, and we hope to see you again soon.Warmest Regards,Laurie MiskoArea General Manager

8/10 Bien

makoto

Les points forts : Propreté
Les points faibles : Personnel et service
立地もよく大変よかったです。
Séjour de 4 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 25 mai 2024
Dear Makoto, Thank you for your generosity with the review. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

8/10 Bien

Rahul

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff was great and gave a good warm welcome. But they only Have two elevators and the breakfast is alright. It is a 15min walk from time square and relatively safe. It was an average stay with outdated rooms and bathrooms.
Séjour de 3 nuits en mai 2024
Réponse de Area General Manager le 21 mai 2024
Dear Rahul, Thank you for your feedback. We are glad our staff provided a warm welcome and that you found the location convenient. We appreciate your comments about the elevators and rooms, and we will work on improving these aspects. We hope to welcome you back to Holiday Inn Express New York City Times Square for an even better stay.Warmest Regards,Laurie MiskoArea General Manager

8/10 Bien

Richard

Les points forts : Propreté
Reasonable stay in the heart of New York. The lifts were a problem - too few , too slow for such a tall hotel ! Breakfast also a bit limited.
Séjour de 2 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 19 mai 2024
Dear Richard, Thank you for taking the time to leave us a review of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we have noted your feedback on our elevators and breakfast area. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Boris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the room and had no problems, staff were great.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Boris, We are delighted you chose to stay with us at Holiday Inn Express New York City Times Square. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations and outstanding service. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express New York City Times Square; we hope to see you again soon. Warmest Regards,Laurie MiskoArea General Manager

6/10 Satisfaisant

Katherine

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 14 mai 2024
Dear Katherine, Thank you for your recent stay and for rating us at 3/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

10/10 Excellent

humberto mora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TODO ESTUVO MUY BIEN ,LO UNICO QUE LES DIRIA QUE PONGAN MAS BAÑOS EN LA ZONA DE DESAYUNOS .GRACIAS
Séjour de 6 nuits en mai 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 13 mai 2024
Dear Humberto Mora, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

tommy

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
poor elevator service, no micro wave, no clocks, and refidge, terriable.
Séjour de 2 nuits en mai 2024
Réponse de Laurie Misko Area General Manager le 12 mai 2024
Dear tommy, Thank you for being our guest at Holiday Inn Express New York City Times Square. We are pleased that we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. Also, your comments regarding our amenities will not go by unnoticed. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Warmest Regards,Laurie MiskoArea General Manager

8/10 Bien

Geyner

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is right places near many amenities.
Séjour de 2 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 20 mai 2024
Dear Geyner, Thank you for your recent stay and for reviewing us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

2/10 Horrible

Marco

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I would never stay at this hotel. Though the hotel itself was decent, the booking process and management was terrible. The price is way up and costly for what it offers. Other hotels around are cheaper and with better options.
Séjour de 7 nuits en avril 2024
Réponse de Laurie Misko Area General Manager le 10 mai 2024
Dear Marco, Thank you for being a guest at our hotel and thank you also for the review of our hotel. It is through feedback like yours that we can continue to improve and deliver the best guest experience possible. We regret that you were disappointed with the rate of your visit. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. Again, we are very sorry for the problems you encountered. We hope you will stay with us another time so we can provide you with a much more enjoyable experience.Warmest Regards,Laurie MiskoArea General Manager

8/10 Bien

Mirko

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Posizione ottima vicino a time square e alla fermata della metro colazione buona, varia personale gentile camera nella media per gli USA
Séjour de 4 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 8 mai 2024
Dear Mirko, Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 review means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

4/10 Médiocre

Karen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I've never checked reviews for a Holiday Inn Express before, but I wish I had before booking this hotel. Ordinarily, I can rely on HI Express to follow a standard template of being clean, well maintained, with lots of amenities. While this hotel is centrally located in NYC with a great breakfast area, has friendly, helpful staff, and a clean lobby, sheets, and towels, the rest of the property leaves a lot to be desired. Overall, it's run down. The carpet in our room was filthy and smelled of urine, the shower and sink had no water pressure and minimal hot water. The landline did not work. The beds were comfy, but the furniture in the room was well used, with scratches, dents, and stains, and there was no mini-fridge or microwave. The street outside of the hotel felt unsafe at various times of the day. While in our room, it intermittently smelled of either cigarette smoke or weed. For the price, I'm certain there are better options out there.
Séjour de 7 nuits en avril 2024
Réponse de Laurie Misko Area General Manager le 8 mai 2024
Dear Karen, While we appreciate your positive comments about our location, breakfast and service, please accept our apologies for not meeting all of your expectations during your recent visit. We regret that our housekeeping staff overlooked some areas in your room. Thank you for taking the time to provide your feedback regarding the water pressure and the in-room amenities. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Warmest Regards,Laurie MiskoArea General Manager

4/10 Médiocre

Antonieta del Carmen

Les points faibles : Propreté et personnel et service
No hay limpieza
Séjour de 3 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 8 mai 2024
Dear Antonieta Del, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We hope to regain your trust on a future visit.

4/10 Médiocre

Aliyah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 6 mai 2024
Dear Aliyah, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay..We would like the opportunity to talk and investigate your feedback further

10/10 Excellent

MASAKI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ロケーションか良い。 部屋はまあまあ。このロケーションでこの値段なら相応。 朝食が美味しい。しかも無料。 スタッフはフレンドリーで親切だった。
Séjour de 2 nuits en avril 2024
Réponse de Area General Manager le 3 mai 2024
Dear MASAKI, Thank you for your wonderful feedback about your stay at Holiday Inn Express New York City Times Square! We are thrilled you appreciate our convenient location and enjoyed our complimentary delicious breakfast. Our team strives to provide friendly and helpful service, ensuring a memorable experience. We look forward to welcoming you back for another great stay!Warmest Regards,Laurie MiskoArea General Manager

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked and paid for a room for 4 days. I ended up going a day late due to my son being sick. So when I arrived they told me they gave my reservation away. And they were also going to charge me a fee for arriving late. I at that point I didn’t want to stay there at all but ended getting a room with one bed instead of the single I reserved. The room was outdated. Things were broken and it was very small. The breakfast area is set up horribly and we couldn’t even get in to see what they offered: The elevator was questionable and took a long time and we ended up taking the stairs. The lobby smelled like marijuana which was not ideal especially when your with children. The staff at desk were rude and seevice was very slow. I would not recommend this hotel to anyone. The staff a
Séjour de 3 nuits en avril 2024
Réponse de Area General Manager le 3 mai 2024
Dear Jessica, Thank you for sharing your recent experience. We sincerely apologize for the inconvenience you encountered upon arrival. Your feedback regarding the room condition, breakfast setup, and staff interaction is concerning and does not reflect our standards. Our team strives to provide excellent service, and we regret that we fell short of your expectations during your stay. Your feedback is invaluable, and we're committed to addressing these issues and ensuring a better experience for future guests. We hope you'll reconsider and give us another opportunity to provide you with the exceptional service you deserve on your next visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 Bien

Laura, SARASOTA

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
B
Séjour de 3 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 1 mai 2024
Dear Laura, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 review. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity’s
Séjour de 2 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 30 avr. 2024
Dear Linda, Your 5/5 review fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you again and provide another outstanding experience.

10/10 Excellent

Alexa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great. Complimentary snacks and water bottles for every guest everyday at the front desk.
Séjour de 3 nuits en mars 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 29 avr. 2024
Dear Alexa, Thank you for choosing us and giving us a perfect 5/5 review. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

6/10 Satisfaisant

Lisa

Voyage en famille
Overall the hotel was average. It was convenient as it was close to Times Square. It was relatively clean and it was nice that it served breakfast, although it was pretty busy around the breakfast area in the mornings. There was nothing special about the hotel, but with the little time spent in the hotel, it served its purpose.
Séjour de 5 nuits en avril 2024
Réponse de Michelle Acosta ~ Front Desk Manager le 27 avr. 2024
Dear Lisa, Thank you for your recent stay and for rating us at 3/5. Your experience matters, and We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.