Avis
8,0
Très bien
8,0/10
Propreté
8,6/10
Personnel et service
7,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
23 mai 2024
Les points forts : Propreté et personnel et service
Séjour de 10 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 28 mai 2024
Dear Denis,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Regards,Heritage Hotel New York City Management
8/10 Bien
Julien
Voyage en famille avec de jeunes enfants, Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julien
Séjour de 4 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 14 mai 2024
Dear Julien,We're delighted you had a great experience with our staff and enjoyed our location! Providing excellent service and a convenient location for our guests is what we strive for.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Heritage Hotel New York City Management
10/10 Excellent
Jean-Eudes
13 mars 2024
Jean-Eudes
Séjour de 2 nuits en mars 2024
Réponse de Heritage Hotel New York City Management le 16 mars 2024
Dear Jean,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the The Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our The Heritage Hotel New York City hotel soon!Regards,Heritage Hotel New York City Management
10/10 Excellent
ANNE SAHUC
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANNE SAHUC
Séjour de 7 nuits en février 2024
Réponse de Heritage Hotel New York City Management le 5 mars 2024
Dear Anne,Thank you for your feedback! We're glad to hear that you found our hotel to be well-placed. We appreciate your business and hope to welcome you back again soon!Regards,Heritage Hotel New York City Management
8/10 Bien
Noémie Eve
Voyage en couple
3 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Noémie Eve
Séjour de 9 nuits en janvier 2024
Réponse de Heritage Hotel New York City Management le 6 févr. 2024
Dear Noemie,We appreciate your detailed feedback on our hotel's location and amenities. It's great to hear that the proximity to various facilities was convenient for you. However, we apologize for the cleanliness concerns and the inconvenience regarding housekeeping services. We take your comments seriously and will address these issues to improve our standards. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Regards,Heritage Hotel New York City Management
2/10 Horrible
Sila
13 janv. 2024
Sila
Séjour de 3 nuits en janvier 2024
Réponse de Heritage Hotel New York City Management le 6 févr. 2024
Dear Sila,I am sorry to hear that you didn't enjoy your time during your stay with us in The Heritage Hotel New York City. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Regards,Heritage Hotel New York City Management
8/10 Bien
Sandrine
Voyage en couple
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandrine
Séjour de 6 nuits en novembre 2023
Réponse de Heritage Hotel New York City Management le 8 déc. 2023
Dear Sandrine,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, found our staff friendly, and appreciated our top location. We value your recommendation. If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We look forward to hosting you again in the future!Regards,Heritage Hotel New York City Management
6/10 Satisfaisant
Diane
23 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Sidi Mohammed El Amine
Voyage en famille
16 nov. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sidi Mohammed El Amine
Séjour de 1 nuit en novembre 2023
Réponse de Heritage Hotel New York City Management le 17 nov. 2023
Dear Sidi Mohammed El Amine,Thank you for your review. We appreciate your acknowledgment of our central location. We apologize if there were any aspects that fell short of your expectations. Your feedback is valuable, and we're committed to ensuring a flawless experience. Please share more details so we can address any concerns and enhance your next stay.Regards,Heritage Hotel New York City Management
10/10 Excellent
Jordan-Souleiman
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan-Souleiman
Séjour de 3 nuits en août 2023
Réponse de Heritage Hotel New York City Management le 22 août 2023
Dear Jordan,Thank you for your positive feedback! We're delighted to know that our hotel lived up to your expectations and that you appreciated our top location in Manhattan. It's wonderful to hear that our staff was welcoming and available to assist you. We greatly appreciate your recommendation and look forward to hosting you again should you choose to visit in the future. Your satisfaction is our priority!Regards,Heritage Hotel New York City Management
10/10 Excellent
sandra
Voyage en famille
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sandra
Séjour de 3 nuits en août 2023
Réponse de Heritage Hotel New York City Management le 17 août 2023
Dear Sandra, Thank you for taking the time to share your positive experience during your recent stay with us. We're delighted to hear that you found our hotel to be a great value for money and that you enjoyed the comfort of our beds. It's wonderful to know that you had a positive interaction with our staff; we strive to create a welcoming and hospitable environment for all our guests. We're also glad to hear that our location worked well for your needs. Your understanding of the smaller amenities and the cozy space for a group of six is greatly appreciated. We aim to provide a comfortable and convenient space for our guests to rest and refresh. Your feedback means a lot to us, and we hope to welcome you back in the future for another pleasant stay. If there's anything we can do to enhance your experience even further, please don't hesitate to let us know. Regards, Heritage Hotel New York City Management
8/10 Bien
Ludovic
9 août 2023
Ludovic
Séjour de 2 nuits en août 2023
Réponse de Heritage Hotel New York City Management le 16 août 2023
Dear Ludovik, Thank you so much for awarding us a positive rating for your stay at our hotel. You NYC have brought a smile to our faces. We hope you will stay with us again soon on your next visit to The Big Apple! Regards, Heritage Hotel New York City Management
6/10 Satisfaisant
Cedric
Voyage en famille
5 août 2023
Les points forts : Propreté, personnel et service, équipements
Cedric
Séjour de 2 nuits en août 2023
Réponse de Heritage Hotel New York City Management le 8 août 2023
Dear Cedrick,Thank you for your feedback. We appreciate your honesty about the property's age, and we're glad to hear that you found it to be decent. If you have any additional comments or if there's anything specific you'd like to share about your stay, please feel free to let us know. We're always looking for ways to improve and provide a better experience for our guests. We hope you had an overall enjoyable stay at our property.Regards,Heritage Hotel New York City Management
10/10 Excellent
DANIEL
27 juil. 2023
Les points forts : Personnel et service
DANIEL
Séjour de 2 nuits en juillet 2023
Réponse de Heritage Hotel New York City Management le 7 août 2023
Dear Daniel,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our New York hotel shortly!Regards,Heritage Hotel New York City Management
10/10 Excellent
Thierry
22 juil. 2023
Thierry
Séjour de 4 nuits en juillet 2023
Réponse de Heritage Hotel New York City Management le 25 juil. 2023
Dear Thierry,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the The Heritage Hotel New York City. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our New York hotel in the near future!Regards,Heritage Hotel New York City Management
8/10 Bien
Alexandre
22 mai 2023
Alexandre
Séjour de 4 nuits en mai 2023
Réponse de Heritage Hotel New York City Management le 14 juin 2023
Dear Alexandre,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Heritage Hotel New York City Management
10/10 Excellent
Antoine Jean-Philippe
Voyage en couple
16 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antoine Jean-Philippe
Séjour de 6 nuits en mai 2023
Réponse de Heritage Hotel New York City Management le 18 mai 2023
Dear Antoine,Thank you very much for giving your stay at The Heritage Hotel New York City a PERFECT SCORE! Our goal is to provide a memorable stay and the best value in town, so your review hits the nail on its head.We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere.We can't wait to have you back for another pleasant stay with us on your next visit to New York.Regards,Heritage Hotel New York City Management
6/10 Satisfaisant
MEHANNI
Voyage en groupe
9 mai 2023
Les points forts : Personnel et service
MEHANNI
Séjour de 4 nuits en mai 2023
Réponse de Heritage Hotel New York City Management le 11 mai 2023
Dear Mehanni,Thank you for taking the time to leave us a rating of your stay with us at The Heritage Hotel New York City. We work tirelessly to ensure our guests experience the best hospitality in New York. We also wish you could elaborate on your experience, especially where we went wrong. Our goal is to provide a memorable stay and so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to New York City.Regards,Heritage Hotel New York City Management
8/10 Bien
Pierrette
Voyage en groupe
2 oct. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Idéalement placé !
Pierrette
Séjour de 4 nuits en septembre 2022
Réponse de Heritage Hotel New York City Management le 4 oct. 2022
Dear Pierrette,Thank you for the positive review of your stay at The Heritage Hotel New York City. We are delighted to learn that our convenient location made it easy for you to get anywhere you want to go while visiting New York. We think that our personnel is the backbone of our hotel, and guest happiness is our first objective! Thanks again for staying with us, and kindly do recommend us to anyone visiting New York.Best Regards,Heritage Hotel New York City Management
10/10 Excellent
ANNA
25 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
ANNA
Séjour de 3 nuits en août 2022
Réponse de Heritage Hotel New York City Management le 29 août 2022
Dear ANNA,Thank you so much for your heartfelt review! We are always delighted to receive such amazing feedback from our guests about their experience staying with us. We look forward to hosting you again soon for another enriching stay on your next trip to New York.Thank You,Heritage Hotel New York City Management
8/10 Bien
Abdenour
Voyage en groupe
15 août 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Assez bon hôtel dans l'ensemble.
Abdenour
Séjour de 6 nuits en août 2022
Réponse de Heritage Hotel New York City Management le 18 août 2022
Dear Abdenour,
Thank You very much for giving your stay at the The Heritage Hotel New York City a POSITIVE SCORE rating. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition.
Please accept our sincere apologies for the malfunctioning air-conditioner unit. We appreciate you alerting us to the problem, and we will take immediate action to fix it.
It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to New York.
Thank You,
Heritage Hotel New York City Management
6/10 Satisfaisant
NIKOLAOS
Voyage en famille
10 juil. 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
NIKOLAOS
Séjour de 1 nuit en juillet 2022
Réponse de Heritage Hotel New York City Management le 16 juil. 2022
Dear NIKOLAOS,
Thank you for choosing to stay with us and rating your positive experience. We are glad that you found the price for your hotel room at The Heritage Hotel New York City affordable. We will speak to the housekeeping manager about the guest room issues you pointed out.
We are excited to host you again on your next visit to New York.
Thank You,
Heritage Hotel New York City Management
8/10 Bien
Alain
29 juin 2022
Les points faibles : Confort de la chambre
Tiny room.
Alain
Séjour de 3 nuits en juin 2022
Réponse de Heritage Hotel New York City Management le 1 juil. 2022
Dear Alain,
Thanks for the positive rating regarding your stay at The Heritage Hotel in New York City. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition.
We would love to have your company once again at The Heritage Hotel in New York City.
Thank You,
Heritage Hotel New York City Management
8/10 Bien
Raoul
Voyage en famille
27 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne impression avec bémols
Raoul
Séjour de 3 nuits en juin 2022
Réponse de Heritage Hotel New York City Management le 29 juin 2022
Dear Raoul,
Thank you for the Positive Score review of your stay at The Heritage Hotel in New York City. It's great to hear that you found our place quiet and peaceful during your stay.
Our staff loves what they do, and happy guests are their focus. I am so glad that you had a comfortable stay in our clean rooms.
It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to New York.
Thank You,
Heritage Hotel New York City Management
6/10 Satisfaisant
Stephane
30 mai 2022
Les points forts : Confort de la chambre
Stephane
Séjour de 4 nuits en mai 2022
Réponse de Heritage Hotel New York City Management le 2 juin 2022
Dear Stephane,
We appreciate the time you took to leave such a wonderful review. You have brought a smile to our faces. Thank you for appreciating our courteous staff's efforts to make your stay as pleasant as possible.
On your next visit to New York, we would be delighted to host you again.
Thank You,
Heritage Hotel New York City Management
8/10 Bien
caroline
Voyage en groupe
30 mai 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
caroline
Séjour de 3 nuits en mai 2022
Réponse de Heritage Hotel New York City Management le 14 juin 2022
Dear Caroline,
Thank You for the detailed feedback about your stay at Heritage Hotel New York City. We are glad that you enjoyed our convenient location and modern amenities. Our rooms are typical-sized urban hotel rooms. We hope that you had a lovely time in NYC overall and noted our ideal location in Chelsea, close to everything The Big Apple has to offer.
We can't wait to have you back for another pleasant stay with us on your next visit to New York.
Thank You,
Heritage Hotel New York City Management
10/10 Excellent
Bruno
10 mai 2022
Bruno
Séjour de 8 nuits en avril 2022
Réponse de Heritage Hotel le 11 mai 2022
Thank you for staying with us. We appreciate your feedback! We hope you'll stay again whenever you visit NYC again.
8/10 Bien
Voyageur vérifié
Voyage en groupe
2 mai 2022
Les points forts : Personnel et service et confort de la chambre
Avis héritage hotel
Voyageur vérifié
Séjour de 14 nuits en avril 2022
Réponse de Heritage Hotel le 3 mai 2022
Merci d'avoir séjourné à l'hôtel Heritage et de partager votre expérience ! Nous sommes désolés d'apprendre le problème de salle de bain que vous avez eu, je suis heureux qu'un changement de chambre ait été fait. Nous voulons que tous nos invités soient heureux.
10/10 Excellent
Samuel
Voyage en famille
17 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samuel
Séjour de 6 nuits en avril 2022
Réponse de Heritage Hotel le 18 avr. 2022
Thank you for staying at the Heritage Hotel. We are happy to hear you have enjoyed your stay. Please come visit again soon!
6/10 Satisfaisant
jean clement
Voyage en famille
14 avr. 2022
Les points forts : Propreté
jean clement
Séjour de 7 nuits en avril 2022
Réponse de Heritage Hotel le 15 avr. 2022
Thank you for staying with us, we appreciate your feedback!
8/10 Bien
Fanny
13 avr. 2022
Fanny
Séjour de 2 nuits en avril 2022
Réponse de Heritage Hotel le 14 avr. 2022
Thank you for staying with us. We hope you'll visit again.
10/10 Excellent
Jessica
Voyage en groupe
8 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 3 nuits en février 2022
Réponse de Heritage Hotel le 8 mars 2022
Thank you Jessica for your high ratings. We hope you'll come visit us again.
2/10 Horrible
Nicolas
28 févr. 2022
Nicolas
Séjour de 1 nuit en février 2022
Réponse de Heritage Hotel le 1 mars 2022
Thank you for staying with us and taking the time to rate us. We hope you'll consider staying with us again.
8/10 Bien
sylvie
10 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sylvie
Séjour de 12 nuits en décembre 2021
Réponse de Heritage Hotel le 11 janv. 2022
Thank you for your Feedback!
10/10 Excellent
fabien
Voyage en famille
28 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
fabien
Séjour de 4 nuits en décembre 2021
Réponse de Heritage Hotel le 28 déc. 2021
Thank you for staying at the Heritage Hotel. We appreciate your review.
8/10 Bien
Valentine
Voyage en groupe
8 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande!
Valentine
Séjour de 6 nuits en décembre 2021
Réponse de Heritage Hotel le 8 déc. 2021
Merci d'avoir séjourné à l'hôtel Heritage. Nous sommes heureux de savoir que vous avez apprécié votre séjour. J'espère que vous reviendrez nous rendre visite lors de vos futurs voyages.
6/10 Satisfaisant
Valeria
Voyage en couple
28 mai 2024
Valeria
Séjour de 7 nuits en mai 2024
10/10 Excellent
Duane, Middleton
26 mai 2024
Duane
Séjour de 6 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 29 mai 2024
Dear Duane,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in The Heritage Hotel New York City many more times.Regards,Heritage Hotel New York City Management
6/10 Satisfaisant
Michael
26 mai 2024
Les points forts : Propreté et personnel et service
Michael
Séjour de 4 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 29 mai 2024
Dear Michael,Thank you for rating your stay at The Heritage Hotel New York City. We hope to host you again for your next trip to The Heritage Hotel New York City to serve you with a more comfortable stay and enhanced experience.Regards,Heritage Hotel New York City Management
8/10 Bien
Ines, Koeln
Voyage en famille
26 mai 2024
Les points forts : Propreté et personnel et service
Ines
Séjour de 1 nuit en mai 2024
Réponse de Heritage Hotel New York City Management le 28 mai 2024
Dear Ines,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Heritage Hotel New York City Management
6/10 Satisfaisant
Dr. Shahid, Doha
Voyage en famille
24 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Dr. Shahid
Séjour de 1 nuit en mai 2024
Réponse de Heritage Hotel New York City Management le 28 mai 2024
Dear Dr. Shahid,We're sorry for the trouble you had during your stay. It's important to us that all of our guests feel comfortable and accommodated. We appreciate you bringing these issues to our attention, and we will review our room offerings and amenities to ensure they meet the needs of our guests. Your feedback helps us to improve, and we hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.Sincerely,Heritage Hotel New York City Management
8/10 Bien
Sidarth
23 mai 2024
Les points forts : Personnel et service
Sidarth
Séjour de 3 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 28 mai 2024
Dear Sidarth,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Regards,Heritage Hotel New York City Management
8/10 Bien
Ann
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann
Séjour de 3 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 27 mai 2024
Dear Ann,We're thrilled to hear that you enjoyed your stay with us! Our goal is to provide friendly service and comfortable accommodations, and we're glad we could exceed your expectations. It's fantastic to hear that you found the room spacious and the location spectacular, with easy access to restaurants and the subway. We strive to provide great value for our guests, and we're delighted that you felt you received just that. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future! If you have any further feedback or requests, please feel free to let us know.Regards,Heritage Hotel New York City Management
10/10 Excellent
Jimena
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jimena
Séjour de 1 nuit en mai 2024
Réponse de Heritage Hotel New York City Management le 24 mai 2024
Dear Jimena,We're thrilled to hear you had such a positive experience during your stay with us! Ensuring a clean and safe environment for our guests is always our top priority, and we're delighted to know that you felt comfortable and secure throughout your time at our hotel. It's also wonderful to hear that you found our staff to be friendly and helpful, and that you appreciated the value and quality of your stay with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another exceptional experience! If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Heritage Hotel New York City Management
6/10 Satisfaisant
Kazuhiro
Voyage d’affaires
22 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kazuhiro
Séjour de 1 nuit en mai 2024
Réponse de Heritage Hotel New York City Management le 24 mai 2024
Dear Kazuhiro,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the light above the sink not working correctly. Our maintenance team will be promptly notified to address this issue and ensure that it is resolved as soon as possible. We appreciate your feedback and hope that despite this inconvenience, you were able to enjoy your overall stay with us. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Heritage Hotel New York City Management
10/10 Excellent
Chris
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en mai 2024
Réponse de Heritage Hotel New York City Management le 24 mai 2024
Dear Chris,We're glad to hear that you found our hotel to be a good choice for your stay in NYC, especially at a reasonable price. If there's anything specific you enjoyed about your experience or if there's anything we can do to further improve, please feel free to let us know. We value your feedback and hope to welcome you back in the future for another enjoyable stay. Thank you for choosing our hotel!Regards,Heritage Hotel New York City Management
8/10 Bien
Argelia
Voyage en famille avec de jeunes enfants
22 mai 2024
Les points forts : Personnel et service et équipements
Argelia
Séjour de 4 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 24 mai 2024
Dear Argelia,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the shower during your stay. We'll address this issue promptly to ensure that our guests have a comfortable bathing experience in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Regards,Heritage Hotel New York City Management
8/10 Bien
ATULKUMAR
21 mai 2024
Les points forts : Propreté et personnel et service
ATULKUMAR
Séjour de 3 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 24 mai 2024
Dear Atul,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Heritage Hotel New York City Management
10/10 Excellent
Hugo Martinez
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hugo Martinez
Séjour de 2 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 21 mai 2024
Dear Hugo Martinez,We're delighted to hear that you enjoyed our excellent location, comfortable beds, and excellent service during your stay. Thank you for your valuable feedback about the doors on the 9th floor; we'll certainly look into improving this issue. We appreciate your recommendation and look forward to welcoming you back to Heritage again in the future!Regards,Heritage Hotel New York City Management
10/10 Excellent
Vincent
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent
Séjour de 3 nuits en mai 2024
Réponse de Heritage Hotel New York City Management le 21 mai 2024
Dear Vincent,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at The Heritage Hotel New York City. We work tirelessly to ensure our guests experience the best hospitality in The Heritage Hotel New York City. Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Heritage Hotel New York City Management