Avis sur DoubleTree by Hilton New York Downtown
DoubleTree by Hilton New York Downtown
8 Stone St, New York, NY
Avis
7,8
Bien
8,4/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Thierry, we are delighted you enjoyed the magnificent view from your room and our cleanliness standards! We appreciate your feedback on breakfast pricing and will consider it as we strive to enhance our services. We hope to welcome you back soon for another memorable stay at DoubleTree by Hilton New York Downtown!
8/10 Bien
Charlie
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charlie
Séjour de 2 nuits en mars 2024
Réponse de Hotelmgmt le 6 mars 2024
We're grateful for your positive feedback, Charlie! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.
8/10 Bien
Vanessa
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 2 nuits en février 2024
Réponse de Hotelmgmt le 4 mars 2024
Vanessa, thank you for your positive review. We are thrilled you enjoyed our hotel and friendly team. We appreciate your patience with the elevator and are looking into improvements. We hope to welcome you back soon for an even better experience!
8/10 Bien
Patricia
9 oct. 2023
Les points forts : Propreté et personnel et service
Patricia
Séjour de 3 nuits en octobre 2023
Réponse de Hotelmgmt le 10 oct. 2023
Thank you for taking a moment to leave us with your positive score, Patricia. Hurry back!
8/10 Bien
DOMINIQUE
Voyage d’affaires
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout est très bien sauf les ascenseurs
DOMINIQUE
Séjour de 3 nuits en septembre 2023
Réponse de Hotelmgmt le 24 sept. 2023
Thank you for your high rating, Dominique! We're delighted that you enjoyed your stay with us at the DoubleTree by Hilton New York Downtown, though we do apologize for any delays you experienced with our elevators. Hopefully, you will return soon so we can work to win you over completely!
2/10 Horrible
ANTOINE
Voyage en famille avec de jeunes enfants, Voyage d’affaires, Voyage en couple
17 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ANTOINE
Séjour de 17 nuits en août 2023
Réponse de Hotelmgmt le 18 sept. 2023
Antoine, we are disheartened to hear that you were disappointed in your experience and chose not to stay with us. Please accept our sincere apology for the inconvenience and the underwhelming first impression. We will be sure to review your comments further in order to improve for future stays. We hope that you will reconsider staying with us again, as we are confident that we can provide you a better experience.
8/10 Bien
JEAN-CLAUDE
Voyage en famille
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JEAN-CLAUDE
Séjour de 6 nuits en août 2023
Réponse de Hotelmgmt le 15 août 2023
Jean-Claude, thank you for staying with us at DoubleTree by HIlton New York Downtown. We are glad you had a convenient and accessible stay while visiting Manhattan. We hope to have the pleasure of welcoming you back again!
10/10 Excellent
Salim
Voyage en famille
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Salim
Séjour de 2 nuits en août 2023
Réponse de Hotelmgmt le 4 août 2023
Salim, thank you for the kind review of DoubleTree by Hilton New York Downtown. We are thrilled you enjoyed your stay. We look forward to welcoming you back for another pleasant stay.
8/10 Bien
Melissa, Mirabel
Voyage en famille avec de jeunes enfants
1 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en juillet 2023
Réponse de Hotelmgmt le 1 août 2023
Melissa, we are glad you enjoyed your stay and our location. Thank you for your positive review. We appreciate your feedback and look forward to hosting you again and ensuring a smoother experience.
6/10 Satisfaisant
JEAN BAPTISTE
Voyage en famille
15 juil. 2023
JEAN BAPTISTE
Séjour de 3 nuits en juillet 2023
Réponse de Hotelmgmt le 17 juil. 2023
Thank you for taking the time to review your stay. While we trust you had an overall enjoyable visit, we are saddened to hear that some aspects of your visit fell short of your expectations. Please accept our apology for the inconvenience. It is our hope that you will stay with us again, as we are confident we can provide you a better experience.
10/10 Excellent
Marc
27 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marc
Séjour de 7 nuits en février 2023
Réponse de Hotelmgmt le 1 mars 2023
Thank you for allowing us to welcome you to DoubleTree by Hilton New York Downtown, Marc! We're just delighted that you enjoyed your stay and we appreciate your compliments on our welcoming service, beautiful views, and comfortable, well-appointed guest rooms. It will be our pleasure to greet you again the next time you plan a visit to NYC!
2/10 Horrible
Achi Kevin Henri
Voyage en groupe
24 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Achi Kevin Henri
Séjour de 3 nuits en janvier 2023
Réponse de Hotelmgmt le 24 janv. 2023
Thank you, Achi for your candid feedback. We hope you had a great time visiting our beautiful city and look forward to welcoming you back again.
10/10 Excellent
Christel
Voyage en couple
28 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christel
Séjour de 1 nuit en septembre 2022
Réponse de HotelMgmt le 29 sept. 2022
Christel, your review and recommendation are valued! We are happy you appreciated the comfort and convenience we provide. Thank you for your review of DoubleTree by Hilton New York Downtown and we look forward to welcoming you back for another relaxing stay.
4/10 Médiocre
Baptiste
22 sept. 2022
Les points faibles : Propreté, personnel et service, équipements
Baptiste
Séjour de 3 nuits en novembre 2021
Réponse de Hotelmgmt le 4 oct. 2022
Thank you Baptiste for sharing your review of your recent visit. We regret any delays you had when checking in as we only want our guests to experience the best stay possible. It if difficult to properly address your billing concerns in this forum and we hope you will reach out once more so that we can better assist you. We look forward to one day welcoming you back so that we can exceed your expectations in every way.
8/10 Bien
Mathieu
Voyage en couple
1 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mathieu
Séjour de 1 nuit en juillet 2022
Réponse de Hotelmgmt le 2 août 2022
Thank you Mathieu for choosing DoubleTree by Hilton New York Downtown for your stay in the area! We are happy you enjoyed our wonderful location and can't wait to greet you again.
8/10 Bien
JEAN-LOUIS
11 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JEAN-LOUIS
Séjour de 1 nuit en juin 2022
Réponse de Hotelmgmt le 12 juin 2022
Thank you for rating us so highly! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.
4/10 Médiocre
Nadja
Voyage en couple
4 avr. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Nadja
Séjour de 6 nuits en mars 2022
Réponse de Hotelmgmt le 5 avr. 2022
Nadja, although we are pleased you appreciated the comfort and convenience our hotel provides, we do regret that you were not fully impressed with your stay. We will continue to make improvements in the service we provide and thank you for your candid review. We hope you will give us another chance to welcome you back again.
4/10 Médiocre
Cynthia
2 déc. 2021
Très déçu pour un 4 étoiles idéalement situé
Cynthia
Séjour de 5 nuits en novembre 2021
Réponse de Hotelmgmt le 14 déc. 2021
Thank you for your review, Cynthia. We regret that your guestroom did not reflect our high standards for cleanliness and will be sure to address your feedback with housekeeping. We also would like to extend our sincere apology for any noise disruption you encountered and hope you will allow us another chance to create a more positive, seamless experience for you.
8/10 Bien
Jorge L
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jorge L
Séjour de 1 nuit en mai 2024
8/10 Bien
Ewa
28 mai 2024
Ewa
Séjour de 1 nuit en mars 2024
8/10 Bien
Daniel
Voyage en famille
27 mai 2024
Les points forts : Propreté et personnel et service
Daniel
Séjour de 4 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Daniel, thank you for your feedback. We are glad you enjoyed the comfortable room and daily cleaning service. We apologize for the elevator issues and understand your frustration. We will address this situation. We look forward to welcoming you back for an improved stay!
4/10 Médiocre
Ashish
Voyage en famille
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashish
Séjour de 4 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Ashish, thank you for your feedback. We are saddened to hear that some aspects of your stay fell short of your expectations. We are truly sorry for the inconvenience and hope to welcome you back for an improved experience in the future.
2/10 Horrible
Rainulfo
Voyage en famille
26 mai 2024
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Rainulfo
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Rainulfo, thank you for sharing your experience. We apologize for the distressing incident and the unsatisfactory response from our team. This is not reflective of our standards. We are taking your concerns seriously and will address this matter urgently. We hope to regain your trust and welcome you back.
8/10 Bien
Leah
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leah
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 28 mai 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Leah!
10/10 Excellent
Angelica
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelica
Séjour de 6 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Thank you for your glowing review, Angelica. We at DoubleTree by Hilton New York Downtown are delighted you had an outstanding stay and were pleased with our central location close to public transportation. We hope to welcome you back again soon!
8/10 Bien
Paul
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Paul, thank you for your positive rating. We are glad you had a great stay and were pleased with our accommodations. Your feedback is appreciated, as we are constantly striving to improve our guest experience. We hope to welcome you back for an even better visit in the future!
10/10 Excellent
Sergio
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Sergio, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had a great stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back again!
2/10 Horrible
Althea
Voyage en couple
24 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Althea
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 25 mai 2024
Althea, thank you for your review. We apologize that the elevator wait times and interactions with our morning staff did not meet your expectations. Guest satisfaction is very important to us, and we can assure you that we are taking steps to address these concerns. We hope you will choose to visit us again for a much smoother and more pleasant experience.
10/10 Excellent
HASANAIN
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HASANAIN
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 24 mai 2024
Hasanain, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!
8/10 Bien
Britney
Voyage d’affaires
23 mai 2024
Britney
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 24 mai 2024
Britney, thank you for staying with us! We are happy to hear you found our location convenient and enjoyed your stay. We hope to see you again soon.
10/10 Excellent
Xianmin
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xianmin
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 24 mai 2024
Xianmin, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and hope to have the opportunity to welcome you back again soon!
10/10 Excellent
Nicole
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 23 mai 2024
Nicole, thank you for your glowing review of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with our comfortable accommodations. The pleasure would be ours to welcome you back!
8/10 Bien
Jose
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 4 nuits en mai 2024
Réponse de HotelMgmt le 23 mai 2024
Jose, thank you for your positive feedback. We are delighted you enjoyed our excellent location, safe surroundings, and convenient metro access. Our team works hard to maintain our facilities, and we are glad it showed. We look forward to welcoming you back on your next visit!
10/10 Excellent
Jose
Voyage d’affaires
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 21 mai 2024
Jose, thank you for staying with us! We are glad you enjoyed your stay and found our location convenient. The pleasure would be ours to welcome you back!
6/10 Satisfaisant
Melinda
Voyage en groupe
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Melinda
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Melinda, thank you for your feedback. We are glad you enjoyed your stay. Apologies for the wait times with the elevators and housekeeping usage. We will work on improving this aspect. We look forward to welcoming you back for a smoother experience.
10/10 Excellent
Elizabeth
Voyage d’affaires
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Elizabeth, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and hope to welcome you back the next time you are visiting New York!
10/10 Excellent
Emily
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Emily, thank you for your glowing review. We are delighted you had an outstanding stay. All of us at DoubleTree by Hilton New York Downtown hope to welcome you back again soon!
6/10 Satisfaisant
Zhe wen
Voyage en famille
20 mai 2024
Les points faibles : Propreté et personnel et service
Zhe wen
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Zhe, thank you for your valuable feedback. We trust you had an overall enjoyable stay, though we sincerely apologize for the inconvenience you experienced with noise. We hope to welcome you back for an improved experience in the future.
4/10 Médiocre
Edwin
19 mai 2024
Edwin
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Edwin, thank you for your feedback. We are sorry to hear about the humidity issue during your stay. We will work on improving the climate control in our rooms. We hope to welcome you back for a more comfortable experience.
8/10 Bien
Leslie
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
Leslie
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Thank you for your feedback, Leslie! We are delighted you enjoyed the excellent team, service, free cookies, and bottled water. Please accept our apology for the slow elevators and bathroom issues. We will address these concerns. We look forward to welcoming you back for a better experience.
10/10 Excellent
Neil
19 mai 2024
Les points forts : Propreté et équipements
Neil
Séjour de 4 nuits en mars 2024
Réponse de HotelMgmt le 21 mai 2024
Neil, thank you for your kind words. We are delighted you enjoyed our great location and terrific hotel. We look forward to welcoming you back for another wonderful stay at DoubleTree by Hilton New York Downtown!
10/10 Excellent
Jaime
Voyage en groupe, Voyage d’affaires
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaime
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Jamie, thank you for your kind words. We are thrilled you enjoyed our clean rooms, nice lobby, and friendly team. We look forward to welcoming you back soon for another great stay at DoubleTree by Hilton New York Downtown!
6/10 Satisfaisant
William
18 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
William, thank you for your feedback. We are delighted you enjoyed our great location and friendly team. Apologies for the inconvenience with the elevator. We will ensure it is promptly addressed. We look forward to welcoming you back for a better experience.
10/10 Excellent
Marcella
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcella
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 17 mai 2024
Marcella, thank you for your kind words! We are thrilled you enjoyed our location and found our team fantastic. Venetta will be delighted to hear your praise. We look forward to welcoming you back for another perfect stay at DoubleTree by Hilton New York Downtown!
10/10 Excellent
Josephine
Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josephine
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again.
10/10 Excellent
Aaliyah
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaliyah
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Aaliyah, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had an enjoyable stay and were pleased with our accommodations. We look forward to your next stay with us!
10/10 Excellent
Maroun, Brooklyn New York
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maroun
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Maroun, thank you for your high recommendation. We are glad you had an excellent stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!
10/10 Excellent
Mike
14 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mike
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Mike, we apologize for the unprofessional behavior you experienced. Your feedback is important, and we will address this with our team. We are committed to improving our service and staff training. We hope you will give us another chance to provide a better experience in the future.
10/10 Excellent
Paul
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Paul, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are thrilled you had an excellent stay and were pleased with our convenient location. The pleasure would be ours to welcome you back!
10/10 Excellent
Joe
13 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Joe
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 15 mai 2024
Joe, thank you for staying with us! We are glad you had a wonderful visit and appreciated our value. We hope to see you again the next time you are visiting New York!