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Avis sur Aloft New York Chelsea

3 out of 5
Aloft New York Chelsea
132 West 28th Street, New York, NY

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 64 avis sur 97." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 97." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 97." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 97." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 97." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jorge G

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024

10/10 Excellent

Aurisleirys

Voyage en couple
Les points forts : Propreté et personnel et service
I love the Aloft hotels
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place is very nice!
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Martinez - AFOM le 24 mai 2024
Thank you for your valuable feedback!

10/10 Excellent

Eduardo

Les points forts : Équipements
:)
Séjour de 1 nuit en mai 2024
Réponse de Stephanie Martinez - AFOM le 24 mai 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! .

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Martinez - AFOM le 24 mai 2024
Thank you for sharing your experience with us and with your fellow travelers, Jessica! We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Keisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice but very cramped.
Séjour de 3 nuits en mai 2024
Réponse de Stephanie Martinez - AFOM le 24 mai 2024
Thank you for taking the time to leave feedback from your past stay with us. I am glad you enjoyed majority of your stay. I do apologize you felt cramped in the room. I hope you give us another opportunity to host you in the future.

2/10 Horrible

Ame

Séjour de 2 nuits en avril 2024
Réponse de Stephanie Martinez - AFOM le 1 mai 2024
Thanks so much for choosing us and for leaving your thoughts about your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are terribly sorry your room did not fit your expectations. We know the Aloft experience is unique, and we are sad knowing that we let you down and failed to meet your needs. We greatly value your feedback and use it to improve the experience of our guests and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice new property. Super comfy beds. Welcoming staff. Hosted wine/beer evening. Walkable to all of midtown. Would definitely stay again.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Martinez - AFOM le 1 mai 2024
Thank you for taking the time to leave your feedback from your past stay with us. I am glad you enjoyed out comfy beds, welcoming staff, and perfect location. We look forward to hosting you again in the future!

10/10 Excellent

Edwin, San Juan

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
It was great
Séjour de 3 nuits en avril 2024
Réponse de Stephanie Martinez - AFOM le 22 avr. 2024
Thank you for your valuable feedback!

10/10 Excellent

Joseph, Silver Spring

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great two night stay here. Fast check in/oit. The room had good size for two people, was clean, pretty quiet and modern looking. The elevators were fast (which can be an issue at NYC hotels). We loved the happy hour bar vouchers; the bartender was cool. Wish we could have taken advantage of the voucher on our second day, but we had plans. This was the third time we stayed in a hotel in the Flower District over the last few years and it’s definitely the best one of the three. Definitely would stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 10 avr. 2024
Thank you for staying with us and sharing your excellent feedback! We're thrilled to read that you enjoyed the convenience of our location and the clean and spacious room. It's also heartening to know that our friendly staff added to your overall satisfaction. Reviews like yours make our efforts worthwhile, and we can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Nimit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the location, walking distance from penn station.
Séjour de 4 nuits en avril 2024
Réponse de Stephanie Martinez - AFOM le 10 avr. 2024
Thank you for your feedback. We're delighted to hear that you found our hotel to be in a perfect location. We appreciate your comment and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Shiyi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel were warm and professional. It is an easy access to Time Square and Manhattan. There are quite a lot of dining options nearby.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Martinez - AFOM le 16 avr. 2024
Thank you for taking the time to review our property. We truly appreciate your business and are thrilled you thoroughly enjoyed your stay with us and that our convenient location was perfect for your trip. Our team works hard to make the Aloft New York Chelsea the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to welcome you back soon.

10/10 Excellent

JESSICA

Séjour de 1 nuit en avril 2024
Réponse de Stephanie Martinez - AFOM le 1 mai 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Carrie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property. Clean, beautiful and front staff was always there and available. Amazing views of the city from your room (32 floors high!) My only criticism would be that their bar is not open for business yet. They don’t have their license to serve yet so their bar area was not as fun as I’d like just yet. Other than that though, gorgeous and right in the middle of the flower district. Subway red line is at corner and can get you anywhere. Staff was great. This was probably the best hotel I’ve stayed at in NYC thus far (12 ish visits).
Réponse de Stephanie Martinez - AFOM le 10 avr. 2024
Thank you for staying with us and sharing your excellent feedback! We're thrilled to read that you enjoyed the convenience of our location and the clean and spacious room. It's also heartening to know that our friendly staff added to your overall satisfaction. We are hoping to soon have our bar available for longer time so all guests can enjoy. Reviews like yours make our efforts worthwhile, and we can't wait to welcome you back for another exceptional stay.

4/10 Médiocre

Meghan, Chicago

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Pros: friendly staff, good location, comfortable beds, nice bath products. Cons: So much noise. Walls are paper thin, doors open loudly and slam closed, halls echo, the blinds in the room slide down metal rods with a metal pulley system that squeak and whine. If you have any level of insomnia or anxiety this hotel is awful because the level of noise especially at night.
Séjour de 3 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 4 avr. 2024
Thank you for choosing us for your recent stay. Please accept our apologies for your distressing experience with the noise, as this is unacceptable by our standards. We appreciate you informing us of this incident. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. We are committed to providing excellent service to all our guests; therefore, we sincerely regret that this was not your experience. We hope you will return so we can provide the hospitality for which we are known.

10/10 Excellent

Brayan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 27 mars 2024
Hello Brayan, Thank you for sharing your feedback about your recent stay with us. Your feedback is invaluable for our ongoing success here at the property as we're continuously making improvements and upgrades to the property to ensure it upholds the Aloft brand, effectively. Thanks again and all the best!

8/10 Bien

Emmanuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located next to transportation and food. They store your luggage without qualms. Elevators were fast. Room was comfortable & spacious. Bathroom needed more counter space / shelves / hooks but otherwise good. Housekeeping was spotty and inconsistent day-to-day as to what they forgot to replenish. Front desk staff were professional, efficient, and courteous.
Séjour de 4 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 23 mars 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Emmanuel! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Kayley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived early morning not expecting our room to be ready before 4p check-in. We were excited to learn it was ready! Front desk, housekeeping, maintenance staff and the bartender (free happy hour was a nice perk!) were all so welcoming and kind. The beds are comfy and our room was spotless. Yes. The bathroom countertop is small like I’ve read BUT you can easily move the towels from underneath and place them elsewhere in your room. VOILA! Problem solved. I don’t see how folks can complain about the place. We will be back. 😀 Thank you all for a wonderful stay!
Séjour de 5 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 22 mars 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Jayden J.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. I really enjoy my stay at Aloft.
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Martinez - AFOM le 22 mars 2024
Thank you for sharing your feedback your stay with us at the Aloft Chelsea. Your feedback is invaluable for our ongoing success here at the property as we're continuously making improvements and upgrades to the property to ensure it upholds the Aloft brand, effectively.

10/10 Excellent

Thomas J.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We appreciated its location, its cordial and helpful staff, the bright, uncluttered room, the breathtaking views of the cityfrom our room. The breakfast was very limited and minimal, and we were happy to find good alternatives nearby.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 22 mars 2024
Thank you for sharing your experience with us and with your fellow travelers, Thomas! We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient
Séjour de 4 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 14 mars 2024
Thank you for your feedback. We're delighted to hear that you enjoyed your stay with us. We appreciate your review and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Bart

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The elevator has no buttons inside. There is no free coffee downstairs when guests arrive. Modern look and big window ceiling to floor. Angle of view not right for Empire State Building. Shampoo was nice. Beds were comfortable. Good water flow and temperature of shower.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 14 mars 2024
Hello Bary,Thank you for sharing your feedback about the amenities in our property. Your feedback is invaluable for our ongoing success here at the property as we're continuously making improvements and upgrades to the property to ensure it upholds the Aloft brand, effectively. Thanks again and all the best.

10/10 Excellent

Elizabeth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would love to stay again anytime I’m in the area. Great experience.
Réponse de Stephanie Martinez - AFOM le 10 mars 2024
Thank you for your feedback. We're delighted to hear that you found our hotel to be in a perfect location. We appreciate your comment and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service. Super clean. Very nice staff. Great for families and kids. Walked here from the subway at 11pm, got pizza around the corner and felt safe.
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Martinez - AFOM le 10 mars 2024
Thank you for sharing your experience with us and with your fellow travelers, Michelle! We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

Eric

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was very clean. Loved the 2 free drink Happy Hour every night. Did not like all of the trouble we had with room keys whether it was digital phone key or credit card style hard key. Was a nuisance for most of the trip.
Séjour de 3 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 10 mars 2024
Thank you for sharing your experience, and we sincerely apologize for the disappointments you encountered during your stay. The issues you highlighted with the room keys not functioning correctly for you during your stay is not reflective of the standards we strive to maintain. We understand the impact this had on your overall experience, and we are truly sorry for any inconvenience caused. Your feedback is crucial in helping us address and rectify these issues. Please rest assured that we will take the necessary steps to prevent a recurrence. Thank you for choosing us. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

?

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Stephanie Martinez - AFOM le 8 mars 2024
Thank you for your valuable feedback!

10/10 Excellent

Gabs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Martinez - AFOM le 8 mars 2024
Thank you for your valuable feedback!

8/10 Bien

Joanna

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 3 mars 2024
Thank you for your valuable feedback!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in nice area!
Friendly staff and welcoming environment!
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 3 mars 2024
Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. We also appreciate you highlighting our ideal location. It was a pleasure hosting you, and we look forward to seeing you again soon.

10/10 Excellent

Stephen

Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 3 mars 2024
Thank you for sharing your experience with us and with your fellow travelers, Stephen! We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Sean

Great beds and new property with great staff!
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 3 mars 2024
Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. Thank you for highlighting our convenient location, fresh accommodations, and friendly staff. It is always a joy to see our guests are excited about returning; we are looking forward to it.

8/10 Bien

Mazin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Stephanie Martinez - AFOM le 3 mars 2024
Thank you for your valuable feedback!

6/10 Satisfaisant

Reda

Les points faibles : Propreté
Staff unfriendly, they never did the vacuum even if I asked them a couple of times
Séjour de 8 nuits en février 2024
Réponse de Stephanie Martinez - AFOM le 25 févr. 2024
We sincerely appreciate you taking the time to share your thoughts and feedback regarding your recent stay with us. As a hospitality provider, we strive to go above and beyond to provide exceptional service and anunforgettable experience to all our guests. We understand that we fell short of meeting your expectations and we apologize for any inconvenience caused. Your feedback is valuable to us, and we have already shared it with the hotel's leadership team. We will work diligently to address the areas of concern you have highlighted and improve our services to ensure that our future guests have a more enjoyable stay.

6/10 Satisfaisant

Flavia

Les points forts : Personnel et service
I have stayed in many hotels on the same street as Aloft and I have to say this was the weakest one in all fronts. Needs better management. Front desk was very courteous and efficient. There was nothing they could have done to make it for a better stay. Soft beds, unclean hallways, missing shower gel, noisy, unkempt appearance. Will not stay again, better choices in the area.
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 25 févr. 2024
Thanks so much for choosing us and for leaving your thoughts about your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are terribly sorry your room did not fit your expectations. We know the Aloft experience is unique, and we are sad knowing that we let you down and failed to meet your needs. We greatly value your feedback and use it to improve the experience of our guests and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Chloe

Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 23 mars 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Chloe! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Regina

Voyage en famille
Les points forts : Personnel et service
There was a plumbing issue Toilet did not flush properly. Staff called & fixed it but happened again. Also shower water was tolerable but not hot.
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 18 févr. 2024
Thank you for your review. We deeply regret the dissatisfaction you experienced during your stay with us. We sincerely apologize for the inconvenience caused by the plumbing issues and the temperature of the shower water. Your feedback is of great concern, and we will address these issues internally to prevent similar occurrences in the future. We appreciate your candid remarks and understand your disappointment. If you would consider giving us another chance, we would be grateful to show you the high standard of service we aim to provide.

10/10 Excellent

Nadja, Colorado Springs

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the heart of the flower district!
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 18 févr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

ALANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Stephanie Martinez - AFOM le 14 févr. 2024
Dear Alana, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

james, Atlanta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located in an awesome area. Close to shops and restaurants. I would definitely recommend.
Séjour de 4 nuits en février 2024
Réponse de Stephanie Martinez - AFOM le 14 févr. 2024
Dear James, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled you thoroughly enjoyed your stay with us and that our convenient location and shops and restaurants nearby were perfect for your travels. Our team works hard to make the Aloft New York Chelsea the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to welcome you back soon.

8/10 Bien

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 14 févr. 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Robert! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Helen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in a great spot
Séjour de 3 nuits en janvier 2024
Réponse de Stephanie Martinez - AFOM le 12 févr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

YOUNGBEEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Stephanie Martinez - AFOM le 11 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Samuel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 5 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

kathi

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 4 févr. 2024
Thank you for posting your feedback from your visit with us, Kathi. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Cara

Séjour de 1 nuit en février 2024
Réponse de Stephanie Martinez - AFOM le 4 févr. 2024
Thank you for your valuable feedback!

8/10 Bien

Gema

Voyage en couple
Les points forts : Propreté
I love how close this are was to everything. The hotel itself was really good for the price. The staff wasn’t very helpful. We arrived at hotel at 5 and weren’t given our room key until 6:15 even though check in is at 4. They did reward us with complimentary drinks.
Séjour de 3 nuits en janvier 2024
Réponse de Stephanie Martinez - AFOM le 31 janv. 2024
Thank you for sharing your experience, and we sincerely apologize for the disappointments you encountered during your stay. The issues you highlighted with your check in experience is not reflective of the standards we strive to maintain. We understand the impact this had on your overall experience, and we are truly sorry for any inconvenience caused. Your feedback is crucial in helping us address and rectify these issues. Please rest assured that we will take the necessary steps to prevent a recurrence. Thank you for choosing us. We hope to have another opportunity to better serve you in the future.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Basic but fine for the most part
The stay was nice- a basic hotel room. There was a blue light that came from a plug that was a minor annoyance and it was weird that there was hardly any bathroom counter space (and poor bathroom lighting for makeup- they could use a makeup mirror!). But overall a good stay in the city and great location! Also free drinks at the bar was a nice bonus.
Séjour de 1 nuit en janvier 2024
Réponse de Stephanie Martinez - AFOM le 31 janv. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Bien

Mary, Bowling Green

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Stephanie Martinez - AFOM le 31 janv. 2024
Thank you for your valuable feedback

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Stephanie Martinez - AFOM le 31 janv. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Franco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Stephanie Martinez - AFOM le 31 janv. 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Franco! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.