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Avis sur Hampton Inn by Hilton New Paltz

2.5 out of 5
Hampton Inn by Hilton New Paltz
4 South Putt Corners Road, New Paltz, NY

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 780 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 172 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1003." "

9,6/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon service.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 17 avr. 2024
Thank you so much for the 5-star review, Sonia! Your positive feedback about our service brightens our day and motivates us to continue striving to provide exceptional service and outstanding customer care to all our guests. We appreciate your choice to stay with us at Hampton Inn by Hilton New Paltz and are grateful to have you as our guest recently. We hope to see you again soon. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Jacquie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 5 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Une bonne option à New Platz. Propre, bien situé sur le bord de l’autoroute, chambres malheureusement mal insonorisées.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Dear Philippe, Thank you for choosing Hampton Inn by Hilton New Paltz and taking the time to review us. We appreciate your honest review and are pleased to hear that you had a positive overall impression of our hotel. We are glad that you found our accommodation clean, well-located, and a good option in New Paltz, and we hope your stay was pleasant and you had easy access to everything you needed. We do apologize for the soundproofing issue that may have caused you some inconvenience. We thank you for sharing your feedback with us, as we hope to make continuous improvements based on what we learn from our guests. The next time you are in town, please give us a call ahead of time, and we will try our best to place you on a quieter side of the building. Whatever we can do, we are happy to do to make your stay as comfortable as possible. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels & happy holidays! Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Bien

luc

Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 26 déc. 2023
Dear Luc, Thank you for the positive rating. We really appreciate it. We hope your stay at Hampton Inn by Hilton New Paltz was comfortable and you had easy access to everything you needed. We are always looking for ways to improve our guests' experiences, so please feel free to share any suggestions you may have. We look forward to seeing you again soon and hope to provide you with another pleasant stay during your next trip to the area. Safe travels & Merry Christmas Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

florence

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très confortable et calme. Personnel vraiment gentil et agréable. Chambre propre et bien équipée, belle piscine, belle salle de sport. Je reviendrais probablement.
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 26 déc. 2023
Dear Florence, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted to hear that you had a 5-star experience at our hotel - thank you so much for sharing your experience with us! It is always a pleasure to receive positive feedback for our accommodations, amenities, and staff, and we'll make sure your comments have been passed on to our hardworking team, who work diligently to uphold our hotel's high standards. Your satisfaction is our top priority, and we look forward to welcoming you back soon so we can share another memorable experience with you. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Marc Etienne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent !
Séjour de 1 nuit en août 2023
Réponse de Shelly le 21 août 2023
Thank you for leaving a review!

10/10 Excellent

Fabrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bon petits restaurants autour et hôtel bien maintenu.
Séjour de 1 nuit en janvier 2023
Réponse de Shelly le 31 janv. 2023
We are glad you enjoyed your stay!

10/10 Excellent

Stephanie

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Louise

Séjour de 1 nuit en avril 2022

10/10 Excellent

Claude

Séjour de 1 nuit en mars 2022

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 7 mai 2024
Dear Thomas, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Emily

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Clean room. Great staff. Breakfast buffet was one of the best I have seen
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Emily, Thank you so much for sharing such a lovely review of our hotel with us and the community! We appreciate you spreading the good word about us and are grateful for your endorsement of our staff, cleanliness standards, and breakfast buffet. We always aim to exceed our guests' expectations of comfort, convenience, service, and quality accommodations/amenities, and it's most rewarding to hear that we have done so for you. We are delighted that you had a great experience on this visit and hope to have the pleasure of welcoming you again soon for another enjoyable stay at Hampton Inn by Hilton New Paltz. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Tamara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this location. Clean, friendly, and a pool!
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 26 avr. 2024
Thanks so much for the 5-star review, Tamara! We appreciate your choice to stay with us at Hampton Inn by Hilton New Paltz and are overjoyed to read you love our location - thank you for your kind words and support! We are happy to hear you enjoyed the indoor pool and found our accommodation clean and friendly, and we hope your stay was pleasant and comfortable. It was a pleasure to host you, and we can't wait to have you back with us soon for another great stay. Thank you for choosing us. Have a safe trip!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

William

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean & accommodating. Best hotel in town by far.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Wow, William, what a fantastic review to read - it made our day! It's always wonderful to be considered the "best hotel in town", and we are truly humbled by your kind words and support - thank you! We appreciate your choice to stay with us at Hampton Inn by Hilton New Paltz and are thrilled to hear our hotel met your expectations of cleanliness and service. We always strive to accommodate our guests' needs and provide the best services to our valued customers, and we are so pleased you had a great experience. It was a pleasure to host you, and we can't wait to host you again and share another remarkable experience. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Billijean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Satisfaisant

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The most uncomfortable beds we have ever slept in. Bathroom door is a sliding barn like door with no lock.
Séjour de 1 nuit en avril 2024
Réponse de Haley le 24 avr. 2024
We're very sorry to hear this. Thank you for your feedback!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Great Breakfast! Friendly.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Thank you so much for the 5-star review, John! It was our pleasure to host you at Hampton Inn by Hilton New Paltz, and we are happy to hear that you enjoyed our complimentary breakfast and found our accommodations clean and friendly. We are committed to providing high-quality accommodations and amenities to our valued guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for staying with us on this journey. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very good. Broken cabinet door to fridge. Room back to back with ice machine and vending machines. Noisy.
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Caroline, Thank you for your recent stay at Hampton Inn by Hilton New Paltz and your generosity with the rating. We appreciate your feedback and are pleased you had a positive overall experience at our hotel. However, we regret the challenges you encountered with noise and the cabinet door to the fridge and apologize for any discomfort or inconvenience you experienced. We thank you for bringing these matters to our attention and assure you that our maintenance team has been alerted to your comments so they can take immediate action to fix the cabinet door. About the noise issue, please note that you can always request our staff for a room change in such cases, and based on availability, we will shift you to another, more peaceful room. Our front desk is always available to assist you and make your stay as comfortable as possible. Despite this, we are happy you had a pleasant time, as reflected in your perfect rating, and we hope to have the pleasure of welcoming you again soon and look forward to providing an even better stay during your next trip to the area. Thank you for choosing us and for your valuable feedback. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

2/10 Horrible

Jazmin

Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 mai 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bien

seoc

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 19 avr. 2024
Dear guest, Thank you for reviewing your stay at Hampton Inn by Hilton New Paltz. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean stay. Area fortunately uncomfortable!
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 15 avr. 2024
Dear John,Thank you for your review. We're glad that you found your stay clean, but we are sorry to hear that you did not feel too comfortable in the area. This feedback is quite unusual for us, as the vast majority of our guests enjoy visit. We take your comfort seriously and are committed to making every stay enjoyable. If there's anything specific that contributed to your discomfort, or if there's anything we can do to assist during your next visit, please let us know. We are here to help and ensure that your next stay is more enjoyable.Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

SPENCER

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top to bottom an absolute perfect stay. One of the nicest, cleanest hotels I've ever stayed in. Staff wad fantastic, and the town of New Paltz is a must see!
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Team le 12 avr. 2024
Thank you for taking the time to share your wonderful feedback, Spencer!We're thrilled to hear that you had an amazing stay with us at Hampton Inn New Paltz. Our team works hard to provide top-notch service and maintain cleanliness throughout the property, so we're glad to hear that you noticed. It's great to hear that you enjoyed the town of New Paltz as well! Our goal is to provide a seamless and enjoyable experience for all of our guests. We hope to welcome you back to Hampton Inn New Paltz in the future!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

John, Island Heights

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear John, Thank you for your recent stay at Hampton Inn by Hilton New Paltz and for sharing your thoughts about your experience through a perfect 5/5 rating! We strive to deliver a great guest experience and are happy we hit the mark for you. It was a pleasure to host you, and we're excited to have you back. Have a safe trip, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

CHARLES

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Pleasant staff and very helpful , Great location . Ned was fair and sheets not fitting bed only negative !
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Charles, Thank you for reviewing your recent stay at Hampton Inn by Hilton New Paltz and giving us a 5-star rating! We are happy to hear that you appreciated our great location and pleasant and helpful staff, and we hope your stay was relaxing and you had easy access to everything you needed. We apologize for the issue you experienced with the bedsheets and regret any inconvenience caused. We are constantly striving to improve our hotel and guest room features, and your feedback is valuable as it helps us in that effort. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
always pleasant
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Dear Kathryn, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted with your rating and comment - thank you very much. We strive to deliver enjoyable guest experiences consistently and are thrilled that we achieved our goal with your stay. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing our hotel in New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Bien

soonmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My child had a very negative reaction to the pool water
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Team le 12 avr. 2024
Dear Soonmin, Thank you for choosing to stay with us on this journey and for your generosity with the rating. We appreciate your business and your feedback. Our guests' comfort and well-being are of utmost importance to us, and we are deeply saddened to read about your child's experience with the pool water. We understand the importance of maintaining a clean and safe environment, and our team works very hard, along with our professional pool service providers, to ensure that the pool is maintained daily, so it's unfortunate that this happened. We assure you that we do not take such concerns lightly and have notified our maintenance team to investigate and take immediate steps as necessary. We are genuinely sorry for the discomfort your child experienced and hope your child is feeling better now. While this experience is regrettable, we assure you that this is not a typical guest experience at our hotel but a rare scenario. We request you kindly view this incident in isolation and allow us another opportunity to share a more enjoyable experience with you and your family. Thank you for considering our accommodation for your stay in New Paltz and taking the time to post your review. We are grateful for both.Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Dear Anne, Thank you for choosing Hampton Inn by Hilton New Paltz for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Mary France, Tijeras

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Dear Mary France, Thank you for choosing Hampton Inn by Hilton New Paltz for your recent stay. We appreciate you awarding us a perfect 5/5 rating and are thrilled you had a positive experience with us. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Renato

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 29 mars 2024
Thank you so much for the fabulous rating, Renato! We appreciate your choice to stay at Hampton Inn by Hilton New Paltz on this trip and are delighted that we met your expectations. We trust your stay was pleasant and you enjoyed your time with us. It was a pleasure to host you, and we're excited to have you back. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Carol

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff very friendly and welcoming. Property was clean and comfortable. Room was being renovated 2 doors down...very noisy early am.
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Carol, Thank you for making Hampton Inn by Hilton New Paltz your hotel of choice on this journey. We are grateful for your kind words about our staff and accommodations, and it's a pleasure to read that you found our property clean and comfortable and the staff friendly and welcoming - thanks so much for giving us a positive review. We undertake periodic renovations/repairs as part of the hotel's routine upkeep. This is to ensure that we are able to offer a superior experience to our guests in the near future. We realize that staying in a hotel undergoing refurbishment can pose some challenges with noise, and we are trying to manage the situation to disrupt our guests as little as possible. We apologize for any inconvenience caused and thank you for your understanding. We appreciate you bringing this matter to our attention, and we have alerted our team to your concern. Kindly note that you can always request our staff for a room change in such cases. Based on availability, we will shift you to another, more peaceful room to make your stay as comfortable as possible. We hope to have the pleasure of hosting you again and look forward to providing you with a more peaceful stay on your next visit. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

maninder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Maninder, Thanks so much for the 5 out of 5 rating! It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. We appreciate you choosing Hampton Inn by Hilton New Paltz for your accommodation on this journey and look forward to being your preferred choice here in the future. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

6/10 Satisfaisant

Stephanie

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Stephanie, Thank you for reviewing your recent stay at Hampton Inn by Hilton New Paltz. We appreciate it and hope your stay was pleasant and comfortable. While you seem to have had a satisfactory overall experience, as reflected in your rating, we truly would have wanted you to love your time with us. Please do let us know if there is anything we can do to make the next visit enjoyable for you. Your complete satisfaction is our top priority, and your insights are invaluable in helping us exceed your expectations on a future visit. We look forward to an opportunity to serve you again and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Philip, Many thanks for taking the time to rate your recent stay at Hampton Inn by Hilton New Paltz with five stars! We're thrilled you had a positive experience with us and gratified that we met your expectations on this visit. We appreciate your stay and your review, and we hope to have the opportunity to welcome you back in the future for another enjoyable experience. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Farshad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 21 mars 2024
Thanks a lot for giving us a positive review of our hotel, Farshad! We appreciate you choosing Hampton Inn by Hilton New Paltz for your recent stay and hope your stay was pleasant and comfortable. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Donald

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 19 mars 2024
Dear Donald, Thank you for choosing Hampton Inn by Hilton New Paltz for your recent stay. We appreciate that you have taken the time to leave us feedback and are pleased to hear that you had a seamless and satisfying stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back with us soon for another positive experience at our hotel in New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent dining area
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Thank you for your recent stay and for awarding us a fabulous rating, Erica! We sincerely appreciate your business and your 5-star review. It is always a pleasure to receive positive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are thrilled to hear that you loved the hotel's dining area. Apart from providing clean and comfortable accommodations, we aim to ensure a satisfying culinary experience for our valued guests, and we are glad that we hit the mark for you. We also hope your stay was relaxing and you had a comfortable night's rest at our hotel. We look forward to seeing you again soon so we can share another delightful experience with you. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

SHIYUN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have EV chargers on site which is super convenient!
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 13 mars 2024
Dear Shiyun, It is great to receive feedback from you regarding your recent stay at Hampton Inn by Hilton New Paltz, and we are delighted to know you had a 5-star experience with us - thank you for taking the time to rate your recent stay at our hotel. We are happy to hear that you found our EV charging facility convenient, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to have you back with us soon. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Bien

Jose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and location for New Paltz.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 13 mars 2024
Thank you for the positive rating, Jose! We appreciate your choice to stay with us at Hampton Inn by Hilton New Paltz and are happy to hear that you had a great impression of our hotel and location - thank you for your kind words and support. We hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back soon and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Cynthia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The employees from the laundry room to the kitchen to the Front Desk went above & beyond for Guests
Séjour de 4 nuits en mars 2024
Réponse de Customer Care Team le 11 mars 2024
Dear Cynthia, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn by Hilton New Paltz, and we are delighted with your rating and comments - thank you! With an aim to provide exceptional customer service, we take great pride in serving our guests' needs, and it's most rewarding to hear that our entire team, from the staff in the laundry room to the kitchen and front desk attendants, went above and beyond to assist our guests. Thank you so much for recognizing the hotel staff for their exemplary service. We'll be sure to let our team know that their hard work and efforts did not go unnoticed. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Thank you for choosing us for your lodging needs on this trip. We wish you safe and happy travels ahead!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Ricca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This Hampton Inn by Hilton is really a fantastic place to stay for some time away from Home. The pool is enjoyable and relaxing. The staff is warm and helpful. The rooms are always clean!
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 8 mars 2024
Greetings from Hampton Inn by Hilton New Paltz, Ricca! It is very rewarding to hear your perspective on our hotel, and we are delighted to hear that you consider our hotel a fantastic place to stay - thank you so much for your endorsement of our establishment! We are thrilled that you enjoyed our indoor pool and had a relaxing time, and it's a pleasure to read that our committed staff left a positive impression on you. We are also happy to know you appreciated the consistently clean rooms. Your positive feedback motivates us to keep pushing forward and continue striving to deliver exceptional products/services for our valued guests. We hope to have the pleasure of welcoming you back for another 5-star experience at our hotel in New Paltz. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
always a pleasant stay
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 5 mars 2024
Dear Kathryn, Thank you so much for the 5-star review. It is a pleasure to learn about your consistently pleasant stays at Hampton Inn by Hilton New Paltz, and we hope everything was in order and you had easy access to your essentials. We can't wait to host you again and provide another memorable experience. Thank you for choosing us and for your continued support. We appreciate your business and feedback greatly. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Danielle

Love it here! Always stay when I visit my niece at SUNY New Paltz!
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 5 mars 2024
Dear Danielle, It is truly rewarding to receive appreciation from our guests, and we are delighted to hear that you love your time at Hampton Inn by Hilton New Paltz - thank you so much for your lovely comments and continued patronage! We are dedicated to providing memorable experiences for our guests, and your satisfaction lets us know we are on the right track. We are grateful to have you as a valued customer and hope to welcome you back many more times in the future. Thank you for choosing us. We wish you safe travels and eagerly anticipate your return for another 5-star experience!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Michael, Pittsburgh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and super clean
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 5 mars 2024
Dear Michael, Thank you for taking the time to share your 5-star experience at Hampton Inn by Hilton New Paltz with us and others. It is always a pleasure to receive positive feedback from our guests, and your endorsement of our staff and high cleanliness standards is gratifying! We'll make sure we pass your kind words along to our team, who work diligently to uphold our hotel's high service standards. Your satisfaction matters to us, and we'll continue striving to exceed your expectations each time you choose us. Thank you for staying at our New Paltz hotel on this journey. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Staff helpful. Good place to bring kids.
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Thank you so much for the 5-star review, Sarah! It's very rewarding to hear your perspective on our hotel, and we are happy to know that you appreciated our clean and family-friendly accommodations and helpful staff. We hope you and the little ones enjoyed your time with us. It was a pleasure to host you, and we look forward to welcoming you back soon. Thank you for choosing Hampton Inn by Hilton New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

8/10 Bien

Thomas

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rafal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staff. Spotless rooms and facilities. Great breakfast. Coffee and tea available 24 hrs. Fresh cookies after 3 pm. Close to nature, dining, and history.
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 23 févr. 2024
Dear Rafal, It is always a pleasure to receive positive feedback from our guests, and we are delighted to read about your great experience at Hampton Inn by Hilton New Paltz - thanks so much for sharing your thoughts with us and others! Providing our guests with clean, comfortable, and friendly accommodations and convenient amenities is our top priority, and we are so glad we hit the mark for you with our friendly staff, pristine rooms and facilities, convenient location, and enjoyable breakfast and tea/coffee facilities. We are also pleased to learn you appreciated the fresh cookies served in the afternoon. Your satisfaction is our top priority, and we'll continue working hard to make every interaction with us memorable and remarkable. Thank you for staying with us on this journey. We hope to see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

John, NESCONSET

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean. Plenty of dinning sources
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Thank you so much for the 5-star review, John! We are pleased to hear that you appreciated the clean room and our hotel's proximity to local quick bites, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Hampton Inn by Hilton New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to New Paltz college I came to see my grandson
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 16 févr. 2024
Dear Richard, Thank you for making Hampton Inn by Hilton New Paltz your hotel of choice on this journey. We are glad that our location complemented your travel plans, and we are happy to know you had a 5-star experience with us. It was a pleasure to host you, and we look forward to being your preferred choice for your accommodation in the future. Enjoy your travels, and see you again soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 13 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team