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Avis sur Omni Royal Orleans Hotel

4 out of 5
Omni Royal Orleans Hotel
621 Saint Louis St, New Orleans, LA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 967 avis sur 1497." "
Note des voyageurs de 8 (Bien), d’après 290 avis sur 1497." "
Note des voyageurs de 6 (Satisfaisant), d’après 119 avis sur 1497." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1497." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1497." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super vieil hotel pres de besucoup dr restaurant s
Séjour de 4 nuits en mars 2024
Réponse de Carlos Jenkins le 5 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de Kayla Taylor le 12 avr. 2023
Thanks for your feedback !

8/10 Bien

Simon

Voyage d’affaires
Les points forts : Propreté et personnel et service
La localisation de l'hotel dans le quartier historque de la N-O était très bien. La chambre et les ascenseurs de l'hotel aurait besoin de rénovation
Réponse de Tabitha M. - Rooms Coordinator le 16 janv. 2023
Thank you for your review of the Omni Royal Orleans. We are glad to know that you had a wonderful stay. Please know that we value your feedback and have sent your survey to our management team. We hope to see you again soon for a better experience.

10/10 Excellent

Jerome

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wow
Séjour de 5 nuits en août 2022
Réponse de Tabitha M. - Rooms Coordinator le 24 août 2022
Thank you for your review of the Omni Royal Orleans. We are happy to hear that you were wowed by your experience during your stay. We look forward to hosting you again in the future.

6/10 Satisfaisant

Marguerite, St Eustache

Voyage en famille
Les points faibles : Propreté
Besoin de rénovations!
Séjour de 4 nuits en mai 2022
Réponse de Front Office Manager le 28 mai 2022
Thank you for the feedback

10/10 Excellent

Lilliana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The French Quarter’s finest and one of the oldest. Super convenient with a dignified beauty. The most elegant hotel in NOLA.
Séjour de 3 nuits en mai 2024
Réponse de Carlos Jenkins le 26 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Barbara J.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable beds! Great nights sleep!
Séjour de 4 nuits en mai 2024
Réponse de Carlos Jenkins le 26 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Satisfaisant

Elizabeth

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unclean, outdated, lamps didn't work. Very kind workers. I would not stay at this location again.
Séjour de 2 nuits en mai 2024
Réponse de Carlos Jenkins le 24 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Corissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed staying at this hotel. It was so convenient and close to pretty much everything in the French Quarter, the canal and bourbon street. We especially like the concierge, every single person we encountered that would open the doors, get our luggage for us, Etc they were really nice very welcoming and very communicative and approachable which is always great for the business as those are the faces of your business (the first people that we see). The hotel itself was very cute we love the room we thought it was very nice. There were just a few cleanliness things that could be improved on with the room, in the bathroom in particular it wasn't as clean as it could have been but everything else was great. We also loved the upstairs pool on top of the roof and the observation deck. Both were really cool. Would be nice though if there were more pool chairs, as at one point we went up and there were really no pool chairs to sit, so we had to sit by the bar until a space opened up....so maybe just including a few more of those big chairs, or having a time limit to the pool chair use so that people don't have to wait. But other than that we loved this hotel and we would definitely come back!
Séjour de 6 nuits en mai 2024
Réponse de Carlos Jenkins le 22 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Tiffany

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area to be able to explore the French quarters. Clean hotel and great staff!
Séjour de 2 nuits en mars 2024
Réponse de Carlos Jenkins le 22 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Bien

Suzanne, Murrieta

Voyage d’affaires, Voyage en couple
I like that it was in the French Quarter. The food was good. Banquet hall was nice and staff was Great! I didn't like the streets being blocked off that it was difficult for my ride to pick me up. I almost missed my flight. I did not like that my bathroom was not stocked adequately. I had to call about getting more toilet paper and towels. Did not have new shampoos & conditioner restocked when room was cleaned.
Séjour de 1 nuit en mai 2024
Réponse de Carlos Jenkins le 22 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Aicesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Carlos Jenkins le 22 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Ahmad Rashad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good service thank you
Séjour de 2 nuits en mai 2024
Réponse de Carlos Jenkins le 19 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and the hotel are outstanding.
Séjour de 5 nuits en mai 2024
Réponse de Carlos Jenkins le 19 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Bien

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We ate at The Rib Room restaurant for prime rib dinner and my steamed broccoli was served with the rubber band around it still. It was dark and I didn't notice it until I was chewing on it. It wasn't our server's fault, but I will not ever eat there again after this happened. We usually stay at this Omni at least once a year, so it is a shame.
Séjour de 3 nuits en mai 2024
Réponse de Carlos Jenkins le 17 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Bruce, Wyandotte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotels are beautiful and well-maintained. The streets and sidewalks are Dirty and you can very easily trip if you’re not paying attention. Part of the ambience of New Orleans. The location in ambience of the hotel were exceptional and would definitely stay there again.
Séjour de 4 nuits en mai 2024
Réponse de Carlos Jenkins le 17 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

april

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean, front desk staff was nice and friendly
Séjour de 2 nuits en mai 2024
Réponse de Carlos Jenkins le 17 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Satisfaisant

steve

Voyage en famille, Voyage en couple
Staff was excellent. We were not told the pool would be closed during our stay when booking. We booked through Expedia that said we would receive $130.00 in tour credits upon arrival. That turned out not to be true. The hotel is located in a location that is walkable to many main attractions.
Séjour de 5 nuits en mars 2024
Réponse de Carlos Jenkins le 11 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great neighborhood. Staff was amazing.
Séjour de 4 nuits en mai 2024
Réponse de Carlos Jenkins le 11 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Jennifer

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to restaurants, nightlife, and sight seeing.
Séjour de 3 nuits en mars 2024
Réponse de Carlos Jenkins le 10 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Paula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stsyed her twice and absolutly love wverytjing about the Omni Hotel, beautiful pool area. Wonderful food and the staff is amazing
Séjour de 1 nuit en avril 2024
Réponse de Carlos Jenkins le 10 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfection
Séjour de 1 nuit en mai 2024
Réponse de Carlos Jenkins le 4 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Molly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the hotel, it was in the perfect location but was too expensive.
Séjour de 2 nuits en avril 2024
Réponse de Carlos Jenkins le 4 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Hannah

Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 22 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Rusty

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay. Staff was great as was hotel.
Séjour de 2 nuits en avril 2024
Réponse de Carlos Jenkins le 4 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safety and quiet
Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 4 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

regis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, great people especially at bell boys and at the bar. At front desk not everyone was cheerful
Séjour de 4 nuits en mars 2024
Réponse de Carlos Jenkins le 4 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Kristin

Séjour de 1 nuit en avril 2024
Réponse de Carlos Jenkins le 19 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Julie J.

Séjour de 5 nuits en avril 2024
Réponse de Carlos Jenkins le 19 mai 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Barry, New Orleans

Séjour de 2 nuits en avril 2024
Réponse de Carlos Jenkins le 28 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Carla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice people, nice older property, hotel food pretty good.
Séjour de 2 nuits en avril 2024
Réponse de Carlos Jenkins le 26 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Yvette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Carlos Jenkins le 25 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Deanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and staff
Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 22 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Bien

Karen

Voyage en famille
Les points forts : Personnel et service
Liked location, pool, comfortable bed, all staff,balcony, and restaurant. Disliked bathroom, needs update, shower not hot enough and stinging stream. Very loud through the night, trash pickup every 0300! No complimentary coffee! $500 a night, curtain to balcony and bed shirt stained, please -can do better than this.
Séjour de 5 nuits en avril 2024
Réponse de Carlos Jenkins le 21 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel and lovely people! We had a blast!
Séjour de 2 nuits en avril 2024
Réponse de Carlos Jenkins le 21 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Bien

Ivan

Voyage en couple
Les points forts : Propreté et personnel et service
Great location in the heart of NOLA French Quarter, a historic old-style hotel. Does not deserve four stars. Caulking in the bathroom was worn and black with mold. The bar and hotel selection was way too limited. The staircase rug in the once elegant entrance was frayed and worn.
Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 21 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Katherine Maurer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything in the French Quarter. Beautiful, well maintained building although our room was small.
Séjour de 4 nuits en avril 2024
Réponse de Carlos Jenkins le 20 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property itself was great and in a great location and the staff also was wonderful , the reason for the 3 star review was that for the price I paid for the room ($400 a night) I expected a bit more, the room was just average, and it didn’t even had a mini fridge, I had to request one from the front desk. The bathroom was small and had hot water issues and the tub was very slippery and you didn’t even get free WIFI, really $9.95 a day for WIFI is ridiculous. I’ve stayed at numerous hotels in the French Quarter and there was many others that cost less with equal if not better rooms.
Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 20 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Deanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Let’s us check In early with no issue.
Séjour de 1 nuit en avril 2024
Réponse de Carlos Jenkins le 20 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Brian, Prescott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Carlos Jenkins le 20 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Lorie, San Jose

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super friendly! Just an overall amazing place to stay!
Séjour de 4 nuits en avril 2024
Réponse de Carlos Jenkins le 17 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Carl

Les points forts : Infrastructures et conditions de l’hébergement
Friendly and accommodating staff.
Séjour de 4 nuits en avril 2024
Réponse de Carlos Jenkins le 16 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

4/10 Médiocre

Declan Patrick

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Way overdue a remodel beds uncomfortable Bedrooms are tiny
Séjour de 5 nuits en avril 2024
Réponse de Carlos Jenkins le 20 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

8/10 Bien

George

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This place is old and tired. Long overdue for a refurbishment.
Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 13 avr. 2024
hank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay, beautiful property. Very good location to everything. Staff are very pleasant and friendly
Séjour de 5 nuits en mars 2024
Réponse de Carlos Jenkins le 13 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Satisfaisant

Diane

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very nice but the property overall is tired and in dire need of renovation and upgrades. The menu in the restaurant is limited and the food is average at best. We had a room with a balcony which had peeling paint and mismatched furniture. The bathroom was minuscule; very poor lighting and the make up mirror was mounted over the toilet, so low on the wall it was useless. There was no bath mat or anything to prevent slipping in the bathtub! On the plus side, the location in the French Quarter was great, close to everything and the bed/pillows super comfortable! This property is not up to the caliber of other Omni Hotels I have stayed at but if you can deal with some of the drawbacks, the location and nice staff might make it worth consideration.
Séjour de 4 nuits en avril 2024
Réponse de Carlos Jenkins le 13 avr. 2024
hank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel in a great location! We had a courtyard room one night but there was a problem with the tub draining. Within 15 minutes someone was there to try to fix, it didn't work, and we were upgraded to a balcony room. Both were great rooms and very cute, but the balcony room was amazing! Great staff and service.
Séjour de 2 nuits en avril 2024
Réponse de Carlos Jenkins le 11 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Bien

Heidi J

Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 11 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Bien

David

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Carlos Jenkins le 10 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Satisfaisant

Scott Van der Linden

Les points forts : Personnel et service
very very loud on the steeet all night long cannot recommend this if you want a quiet night sleep
Séjour de 1 nuit en avril 2024
Réponse de Carlos Jenkins le 9 avr. 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.