Avis sur InterContinental New Orleans, an IHG Hotel
InterContinental New Orleans, an IHG Hotel
444 St Charles Ave New Orleans Louisiana, New Orleans, LA
Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de front desk le 8 janv. 2024
We appreciate your feedback and hope to see you again the next time you are in new Orleans.
8/10 Bien
Alfonso
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfonso
Séjour de 5 nuits en novembre 2023
Réponse de Matt le 29 nov. 2023
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future!
10/10 Excellent
Olivier
Voyage d’affaires
14 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivier
Séjour de 3 nuits en avril 2023
Réponse de Matt le 15 mai 2023
Good day!Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here. Hope to welcome you back again in the future
8/10 Bien
Thibaut
23 janv. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok
Thibaut
Séjour de 2 nuits en janvier 2023
Réponse de Andrew le 24 janv. 2023
Thibaut,Thank you for your review and for your 8/10 rating. We appreciate your feedback and will use it to improve our services. We hope to serve you next time you are in New Orleans.
4/10 Médiocre
Ninon
10 août 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ninon
Séjour de 3 nuits en août 2022
10/10 Excellent
Cyril, Memphis
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cyril
Séjour de 2 nuits en avril 2024
Réponse de Matt le 29 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the front desk staff. Hope we can welcome you back again in the future.
8/10 Bien
Stephanie, North Hollywood
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en avril 2024
Réponse de Matt le 29 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I hope to welcome you back again in the future.
10/10 Excellent
Tasha
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tasha
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 28 avr. 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and that you had a pleasant experience with the valet. We hope to welcome you back in the future!
10/10 Excellent
Lauren
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 26 avr. 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience overall. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.
8/10 Bien
Tracy
Voyage en famille
26 avr. 2024
Les points forts : Propreté et personnel et service
Tracy
Séjour de 1 nuit en avril 2024
Réponse de Justin le 27 avr. 2024
Thank you for your review and for choosing to stay with us. Your feedback is valuable, and we'll use it to enhance our guest experience. We hope to welcome you back for a more enjoyable stay soon.
8/10 Bien
Eugene
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eugene
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 24 avr. 2024
Thank you for your recent stay with us and for sharing your positive feedback. We are thrilled to hear that you found our hotel's location convenient and that you had a great experience with our staff. If there is anything we can improve on, please do not hesitate to contact us directly.
8/10 Bien
Jonas
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonas
Séjour de 2 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope you will give us a second chance in the future.
10/10 Excellent
Cyril, Memphis
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cyril
Séjour de 2 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.
10/10 Excellent
Marlen
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlen
Séjour de 2 nuits en avril 2024
Réponse de Matt le 22 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope we have the chance to welcome you back again in the future.
8/10 Bien
Andrew
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your feedback with the team so we can further improve our guest experience. Hope to welcome you back again in the future.
10/10 Excellent
Deborah Hayden
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah Hayden
Séjour de 7 nuits en avril 2024
Réponse de Justin le 21 avr. 2024
Dear Deborah,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our staff, location, and accommodations to your liking. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic stay.
10/10 Excellent
Leslie
18 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Leslie
Séjour de 3 nuits en avril 2024
Réponse de Justin le 19 avr. 2024
Dear Leslie,Thank you for taking the time to leave us a review. We're delighted to hear that you found our location perfect for your stay in New Orleans!We strive to provide our guests with a convenient and comfortable experience, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!
6/10 Satisfaisant
Mary
Voyage en groupe
16 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mary
Séjour de 4 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for sharing your feedback. We're glad to hear you had a good stay overall, but we apologize for the inconveniences you experienced with the curtains and noise from the gym. Your comments are valuable, and we'll use them to improve our services. We hope for the chance to provide a better experience during your next visit.
10/10 Excellent
Theodis
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theodis
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for the kind words! We're thrilled you found our staff friendly and efficient. We appreciate your feedback and hope to welcome you back soon!
10/10 Excellent
Andrew
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for mentioning our friendly staff! We appreciate your feedback and hope to see you again soon.
10/10 Excellent
Kent
Voyage en couple
15 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Kent
Séjour de 3 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
We're delighted to hear that you enjoyed the room setup and found our location to be a quiet retreat just outside the French Quarter while still being within easy walking distance of all the attractions. Providing a peaceful and convenient stay is what we aim for, and we're thrilled that you experienced just that.
10/10 Excellent
William
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 15 avr. 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to New Orleans.
6/10 Satisfaisant
Eldon
Voyage en famille
10 avr. 2024
Les points forts : Propreté et personnel et service
Eldon
Séjour de 5 nuits en mars 2024
Réponse de Cindy le 14 avr. 2024
Thank you for sharing your feedback. We apologize for any disappointment regarding the pricing and additional costs during your stay. Your concerns about breakfast and in-room amenities have been noted, and we will review our pricing to ensure transparency and value for our guests. We hope to have the opportunity to exceed your expectations in the future.
6/10 Satisfaisant
Mark
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Mark
Séjour de 7 nuits en mars 2024
Réponse de Justin le 10 avr. 2024
Thank you for your feedback, Mark.We're glad to hear that you enjoyed our property and the excellent service from our team.Regarding the incidental hold, we apologize for any inconvenience this may have caused. We do mention this policy during the booking process and on our website, but we understand your concern. Your feedback is valuable, and we'll make sure to review our communication around this matter to ensure it's clearer for our guests in the future.
10/10 Excellent
Neil, Nanoose Bay
8 avr. 2024
Les points forts : Propreté et personnel et service
Neil
Séjour de 1 nuit en avril 2024
Réponse de Matt le 9 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
10/10 Excellent
bridgett
Voyage d’affaires
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bridgett
Séjour de 1 nuit en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for the fantastic review! We strive to provide the best service to each and every one of our guest. We can't wait to welcome you back soon.
8/10 Bien
Loretta
Voyage en groupe
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loretta
Séjour de 4 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for taking the time to share your feedback and for choosing our hotel for your stay. We're glad to hear that you had an overall positive experience. Your comments regarding the furniture have been noted, and we'll be addressed in our future renovation. We hope to welcome you back the next time you are in New Orleans.
4/10 Médiocre
Dmitry
5 avr. 2024
Dmitry
Séjour de 5 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you did not have a 10 our of 10 experience. I hope you will give us a second chance in the future.
6/10 Satisfaisant
Susan
Voyage en couple
5 avr. 2024
Les points forts : Équipements
Susan
Séjour de 6 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for your feedback. We're glad you found our hotel unique. We apologize for the issues you encountered during your stay. Your comments have been shared with our team for immediate attention. We hope to welcome you back for an improved experience.
10/10 Excellent
Shaun
Voyage en couple
5 avr. 2024
Les points forts : Personnel et service
Shaun
Séjour de 3 nuits en mars 2024
Réponse de Cindy le 5 avr. 2024
Thank you for your feedback! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
4/10 Médiocre
Nick
Voyage en couple
4 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 4 nuits en mars 2024
Réponse de Cindy le 5 avr. 2024
We want to extend our sincere apologies for the disappointing experience you had during your recent stay. Your feedback is important to us, and we're actively addressing the issues you raised. While we're glad to hear that you found our housekeeping service satisfactory, we understand that it did not fully compensate for the other shortcomings you experienced. Please rest assured that the pool is cleaned daily, and we'll share your concerns with management as we plan for renovations. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.
10/10 Excellent
Lacoshiavon
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lacoshiavon
Séjour de 1 nuit en mars 2024
Réponse de cindy le 4 avr. 2024
We appreciate your feedback. We're thrilled to hear you enjoyed your overall experience with us. We apologize for any inconvenience you may have faced with parking. Due to the high demand and limited availability of parking in our area, this may reflect in our pricing. Please know that we are constantly reviewing our pricing structure to ensure it remains competitive. We hope to welcome you back soon for an even better stay.
2/10 Horrible
Maurleda
Voyage en couple
2 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maurleda
Séjour de 3 nuits en mars 2024
Réponse de Matthew le 3 avr. 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you didn't enjoy your time here with us. We typically receive great reviews about guest experiences. I will share this with the other departments of the hotel and see what we can learn. If you would like to share any other information, please don't hesitate to reach out directly and ask for Matthew.
10/10 Excellent
Carol
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 3 nuits en mars 2024
Réponse de Matt le 3 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
8/10 Bien
Soo, Lowell
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Soo
Séjour de 3 nuits en mars 2024
Réponse de Cindy le 2 avr. 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you had a less than perfect experience while visiting with us. If you would like to leave more feedback, please don't hesitate to call the hotel. Hope you will give us a second chance in the future
10/10 Excellent
Ronald
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronald
Séjour de 2 nuits en mars 2024
Réponse de Justin le 2 avr. 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to The InterContinental New Orleans.
10/10 Excellent
LeTerricka
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LeTerricka
Séjour de 2 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
We appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon.
10/10 Excellent
Ashley
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 3 nuits en mars 2024
Réponse de Matt le 2 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We hope to welcome you back again in the future.
10/10 Excellent
Iryna A
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iryna A
Séjour de 2 nuits en mars 2024
Réponse de Matt le 1 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We look forward to welcoming you back again in the future.
10/10 Excellent
Jeffery
31 mars 2024
Jeffery
Séjour de 4 nuits en mars 2024
Réponse de Matt le 1 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We look forward to welcoming you back again in the future.
10/10 Excellent
Sheyona
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheyona
Séjour de 2 nuits en mars 2024
Réponse de Matt le 1 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
8/10 Bien
Keith
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 3 nuits en mars 2024
Réponse de Matt le 1 avr. 2024
Thank you for taking the time to share feedback about your stay. happy to see you enjoyed your overall experience. I will make sure to share all your comments with the team so we can work on our efforts to further improve. Hope you will join us again in the future.
10/10 Excellent
William
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en mars 2024
Réponse de Justin le 30 mars 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location. Our team is constantly working to enhance our guest experience, and we appreciate your feedback.
8/10 Bien
Michelle
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 4 nuits en mars 2024
Réponse de Justin le 30 mars 2024
Thank you for your feedback! We apologize for any disappointment regarding the pool's availability. We appreciate your recommendation and hope to welcome you back for another stay in the future!
10/10 Excellent
Jessica
28 mars 2024
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Assistant Front Office Manager le 18 avr. 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back to New Orleans in the future.
10/10 Excellent
Jonathan, Cobham
Voyage en famille
28 mars 2024
Les points forts : Propreté et personnel et service
Jonathan
Séjour de 4 nuits en mars 2024
Réponse de Matt le 28 mars 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I couldn't agree more, we are in a prime location for local attractions! Hope to welcome you back again in the future.
8/10 Bien
Ian, Miami
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ian
Séjour de 3 nuits en mars 2024
Réponse de Matt le 28 mars 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I couldn't agree more, we are in a prime location for local attractions! Hope to welcome you back again in the future.
8/10 Bien
Kimberly
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, équipements
Kimberly
Séjour de 1 nuit en mars 2024
Réponse de Matt le 28 mars 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team!
10/10 Excellent
JAYNEE
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JAYNEE
Séjour de 1 nuit en mars 2024
Réponse de Matt le 28 mars 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the staff. Hope to welcome you back again in the future.
10/10 Excellent
James, Columbia
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mars 2024
Réponse de Matt le 28 mars 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will share your comments about parking with the team. We do our best to stay flat to the market. Hope to welcome you back again in the future.