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Avis sur InterContinental New Orleans, an IHG Hotel

4 out of 5
InterContinental New Orleans, an IHG Hotel
444 St Charles Ave New Orleans Louisiana, New Orleans, LA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 623 avis sur 1063." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 1063." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1063." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1063." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1063." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Laurence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de front desk le 8 janv. 2024
We appreciate your feedback and hope to see you again the next time you are in new Orleans.

8/10 Bien

Alfonso

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and nice staff
Séjour de 5 nuits en novembre 2023
Réponse de Matt le 29 nov. 2023
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future!

10/10 Excellent

Olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très belle propriété et un excellent service offert par les membres de l’équipe.
Séjour de 3 nuits en avril 2023
Réponse de Matt le 15 mai 2023
Good day!Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here. Hope to welcome you back again in the future

8/10 Bien

Thibaut

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok
Belle chambre spacieuse et confortable. L’hôtel est idéalement situé cependant certaines personnes de la réception et du service petit déjeuner devraient faire preuve d’un peu plus de sympathie et d’amabilité envers les clients.
Séjour de 2 nuits en janvier 2023
Réponse de Andrew le 24 janv. 2023
Thibaut,Thank you for your review and for your 8/10 rating. We appreciate your feedback and will use it to improve our services. We hope to serve you next time you are in New Orleans.

4/10 Médiocre

Ninon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2022

6/10 Satisfaisant

Lakeshia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was a short walk from Bourbon st. The staff was awesome. My room was also nice but it didn't have a microwave or fridge. There was a mini bar by you had to purchase tne items. The balcony was the best part of the room. It was a nice size. As i was checking in and out I heard them telling people that their deposit would be issued in no time. I am over a week from my stay and I haven't received mine yet. I give 3 stars because of the missing microwave and fridge.
Séjour de 2 nuits en mai 2024

10/10 Excellent

robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so helpful and amazing
Séjour de 2 nuits en mai 2024

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and close to French Quarter. Surrounded by great restaurants.
Séjour de 3 nuits en février 2024
Réponse de Jhoselyn le 16 mai 2024
We're thrilled to hear that you enjoyed your stay with us and found our hotel conveniently located near the French Quarter with a variety of fantastic dining options nearby. Thank you for choosing us, and we hope to have the pleasure of hosting you again soon!

2/10 Horrible

Loren

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a fire at the hotel and no safety precautions were taking. I was supposed to get points added to my account to get a free night stay at any IHG hotel and they never gave me my point.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my fiancé had an amazing time. It was her birthday and we really enjoyed ourselves. Check-in was awesome. Our check-in clerk was amazing! Everything was great! We will be back.
Séjour de 2 nuits en mai 2024
Réponse de Matt le 13 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The Intercontinenal Hotel is an older (but updated) hotel in the French Quarter of New Orleans. It is a perfect location to walk to the restaurants, galleries, music, etc. The check-in staff was amazing, friendly and efficient. However, the valet is horrible. For $50 a day, we expected much better service. More than half the time, we had to walk over the partking lot to get our car ourselves. The rooms were nice, the beds were comfortable and the bathroom was updated. Unfortunately, there is NO mini-fridge for personal useage in the room. The only firdge was stocked full of drinks that you could buy, but we could not empty our cooler for our own beverages so we made good use of the ice machine while we were there. The fitness room is good and has towels, wipes, water etc. All in all a great stay, but the parking situation was pretty bad.
Séjour de 3 nuits en mai 2024
Réponse de Assistant Front Office Manager le 11 mai 2024
Thank you for sharing your experience. We're thrilled you enjoyed our location, comfortable rooms, and front desk staff. However, we apologize for any inconvenience with our valet service and the lack of a personal fridge in the room. Your feedback is invaluable, and we'll address these issues with our valet team to ensure a better experience for our guests. We hope to welcome you back in the future.

10/10 Excellent

Cristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Matt le 10 mai 2024
Thank you for taking the time to share feedback about your stay. I'm happy to see you enjoyed your time with us. Hope to welcome you back again in the future.

6/10 Satisfaisant

Neffeteria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoyed the restaurants on the property. The only dislike is the pool is really really small it’s like a kiddie pool
Séjour de 3 nuits en mai 2024
Réponse de Matt le 7 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed our restaurants. I agree, we have more of a dipping pool rather than a lap pool. I will share your comments with the team in hopes of improving in the future.

8/10 Bien

MIKI

Voyage en couple
The service in the Pete’s restaurant was horrible the wait to take an order was over 20 minutes
Séjour de 2 nuits en mai 2024
Réponse de Assistant Front Office Manager le 6 mai 2024
I'm sorry to hear that you had a long wait to place your order at Pete's. Your feedback is valuable, and we'll be sure to address this issue to ensure a more efficient and pleasant dining experience for our guests in the future. We appreciate you taking the time to share your thoughts with us.

8/10 Bien

Shelitia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like service the young lady was very helpful.
Séjour de 1 nuit en mai 2024
Réponse de Assistant Front Office Manager le 6 mai 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. If there is anything we can do to improve, please do not hesitate to let us know directly.

10/10 Excellent

Ashley, Brooklyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a great spot! Fully walkable to all the tourist spots, and right by a cable car stop. Super clean and friendly front desk staff.
Séjour de 5 nuits en mars 2024
Réponse de JD le 6 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our convenient location and the cleanliness of our property. Our team works hard to provide exceptional service, and it's wonderful to know that their efforts were appreciated. We look forward to welcoming you back on your next visit

10/10 Excellent

Marko

Voyage en groupe
Les points forts : Équipements
Excellent experience!
Séjour de 2 nuits en mai 2024

8/10 Bien

elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de Matt le 4 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Matt le 3 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope we have the chance to welcome you back again in the future.

10/10 Excellent

Shakkia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 2 nuits en avril 2024
Réponse de Jhoselyn D le 2 mai 2024
We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back soon.

6/10 Satisfaisant

Patrick

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Original room we were checked into smelled of sewage as soon as we walked in the door. Checked the toilet but was nothing there. Had to take all of our stuff back down to the lobby and request a new room. The front desk worker didn’t seemed shocked when we told her what it smelled of. Thankfully she was very helpful and got us another room within a few minutes.
Séjour de 2 nuits en avril 2024
Réponse de Matt le 1 mai 2024
Thank you for sharing feedback about your recent stay with us. I'm sorry to see the issue you encountered while staying with us. I will share with our engineering and housekeeping to make sure this was addressed. I hope you will give us a second chance in the future.

10/10 Excellent

Cyril, Memphis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was EXCELLENT!!!
Séjour de 2 nuits en avril 2024
Réponse de Matt le 29 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the front desk staff. Hope we can welcome you back again in the future.

8/10 Bien

Stephanie, North Hollywood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect spot to stay just outside French quarter. Easy parking and walkable. Stayed here for jazz fest. Great choice.
Séjour de 2 nuits en avril 2024
Réponse de Matt le 29 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I hope to welcome you back again in the future.

10/10 Excellent

Tasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed everything about this property but especially valet. Those gentlemen were kind and efficient each time I requested my car. I was very pleased with the service. The hotel was clean and quiet and we were able to enjoy many walks to the various areas to enjoy the city. I loved this property.
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 28 avr. 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and that you had a pleasant experience with the valet. We hope to welcome you back in the future!

10/10 Excellent

Lauren

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed here twice now always a good experience. Try the gumbo at Trenasse!
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 26 avr. 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience overall. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté et personnel et service
The signage on the building and instructions for parking were lacking. For the price, breakfast should be included. Other patrons of the hotel were quite loud and playing music in the hallways late into the night that was disruptive.
Séjour de 1 nuit en avril 2024
Réponse de Justin le 27 avr. 2024
Thank you for your review and for choosing to stay with us. Your feedback is valuable, and we'll use it to enhance our guest experience. We hope to welcome you back for a more enjoyable stay soon.

8/10 Bien

Eugene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. Great staff
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 24 avr. 2024
Thank you for your recent stay with us and for sharing your positive feedback. We are thrilled to hear that you found our hotel's location convenient and that you had a great experience with our staff. If there is anything we can improve on, please do not hesitate to contact us directly.

8/10 Bien

Jonas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very expensive
Séjour de 2 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope you will give us a second chance in the future.

10/10 Excellent

Cyril, Memphis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super amazing! Beds are comfy!! Very clean. One of the best front desk staffs ever! Everyone we encountered!!!
Séjour de 2 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.

10/10 Excellent

Marlen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en avril 2024
Réponse de Matt le 22 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope we have the chance to welcome you back again in the future.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel but a bit loud
Séjour de 3 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your feedback with the team so we can further improve our guest experience. Hope to welcome you back again in the future.

10/10 Excellent

Robert

Séjour de 7 nuits en avril 2024
Réponse de Assistant Front Office Manager le 10 mai 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Deborah Hayden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff. Great location. Comfortable bed and quiet room.
Séjour de 7 nuits en avril 2024
Réponse de Justin le 21 avr. 2024
Dear Deborah,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our staff, location, and accommodations to your liking. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic stay.

10/10 Excellent

Leslie

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Was a perfect location in NOLA
Séjour de 3 nuits en avril 2024
Réponse de Justin le 19 avr. 2024
Dear Leslie,Thank you for taking the time to leave us a review. We're delighted to hear that you found our location perfect for your stay in New Orleans!We strive to provide our guests with a convenient and comfortable experience, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Mary

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall, our stay at the InterContinental during French Quarter Fest was good. Two annoyances about our hotel room - there was no privacy/light filtering curtain in our room, only a blackout curtain. Our room stared at an office building across the street with workers in it all day during the week. So we had to keep the blackout curtains closed, making the room very dark during the day. The second complaint is that our room was on the 14th floor directly below the gym facility. We were awoken every morning between 5:45 AM and 6:30 AM from people working out and dropping weights. Very poor hotel design to put the gym above guest rooms.
Séjour de 4 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for sharing your feedback. We're glad to hear you had a good stay overall, but we apologize for the inconveniences you experienced with the curtains and noise from the gym. Your comments are valuable, and we'll use them to improve our services. We hope for the chance to provide a better experience during your next visit.

10/10 Excellent

Theodis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for the kind words! We're thrilled you found our staff friendly and efficient. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and efficient staff
Séjour de 3 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for mentioning our friendly staff! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kent

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great room set up. Quiet retreat outside the French quarter but easy walk to all attractions
Séjour de 3 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
We're delighted to hear that you enjoyed the room setup and found our location to be a quiet retreat just outside the French Quarter while still being within easy walking distance of all the attractions. Providing a peaceful and convenient stay is what we aim for, and we're thrilled that you experienced just that.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From check in to check out wonderful experience staff very helpful and the hotel is so close to where you want to go in New Orleans
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 15 avr. 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to New Orleans.

6/10 Satisfaisant

Eldon

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel was ordinary however the cost to stay was notably higher than expected plus all the extras on top of that. e.g. no breakfast included, extra costs for the snacks and alcohol in the room at exorbitant prices.
Séjour de 5 nuits en mars 2024
Réponse de Cindy le 14 avr. 2024
Thank you for sharing your feedback. We apologize for any disappointment regarding the pricing and additional costs during your stay. Your concerns about breakfast and in-room amenities have been noted, and we will review our pricing to ensure transparency and value for our guests. We hope to have the opportunity to exceed your expectations in the future.

6/10 Satisfaisant

Mark

Les points forts : Propreté, personnel et service, équipements
Liked the gym and pool. Room cleaning great. Beds excellent.Happy hour great value . Tired & torn armchair let the room down. Big disappointment was the surprise extra $50 US per day that they take from your card upon arrival, and refund up to ten days after you leave
Séjour de 7 nuits en mars 2024
Réponse de Justin le 10 avr. 2024
Thank you for your feedback, Mark.We're glad to hear that you enjoyed our property and the excellent service from our team.Regarding the incidental hold, we apologize for any inconvenience this may have caused. We do mention this policy during the booking process and on our website, but we understand your concern. Your feedback is valuable, and we'll make sure to review our communication around this matter to ensure it's clearer for our guests in the future.

10/10 Excellent

Neil, Nanoose Bay

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Matt le 9 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

10/10 Excellent

bridgett

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved this hotel. I ended up staying an extra day here. Room was clean and was close distance to where I needed to go. Restaurant at hotel was amazing and the staff was super helpful and nice.
Séjour de 1 nuit en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for the fantastic review! We strive to provide the best service to each and every one of our guest. We can't wait to welcome you back soon.

8/10 Bien

Loretta

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and clean lobby need new furniture. Couches look old and dingy.
Séjour de 4 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for taking the time to share your feedback and for choosing our hotel for your stay. We're glad to hear that you had an overall positive experience. Your comments regarding the furniture have been noted, and we'll be addressed in our future renovation. We hope to welcome you back the next time you are in New Orleans.

4/10 Médiocre

Dmitry

Séjour de 5 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you did not have a 10 our of 10 experience. I hope you will give us a second chance in the future.

6/10 Satisfaisant

Susan

Voyage en couple
Les points forts : Équipements
The hotel is very unique. Our room had torn sheers which made to room look old and tired. The ottoman was also old and peeling. The pillows were for a twin which didn't fit a king size bed. A few things to fit and overall a decent place to stay.
Séjour de 6 nuits en mars 2024
Réponse de Cindy le 8 avr. 2024
Thank you for your feedback. We're glad you found our hotel unique. We apologize for the issues you encountered during your stay. Your comments have been shared with our team for immediate attention. We hope to welcome you back for an improved experience.

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Personnel et service
Loved the hotel and would stay over and over again!
Séjour de 3 nuits en mars 2024
Réponse de Cindy le 5 avr. 2024
Thank you for your feedback! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Médiocre

Nick

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool was disgusting and filled with dead bugs, the room had broken/loose tiles in the shower and the shower head was not working properly. There were a lot of tiny details that were wrong, like damaged power outlets and a tiny TV too far from the bed to be watchable. The TV system was very outdated and didn't allow Netflix or similar smart apps. Pillows were all cheap and thin and not very comfortable. The larger pillows were just the small pillows mashed together in large pillowcases and just felt lumpy and hard. Probably the worst pillows of any hotel I've ever been in. Our room was facing an adjacent parking structure with bright lights all night, and even on the upper floors, the street noises were bothersome, especially the streetcar on St-Charles Avenue. The soundproofing could have been a lot better. The housekeeping service was good however, and we were given extra pillows upon request for all the good that did us. The whole hotel had an unpleasantly outdated and unmaintained vibe that doesn't match what's expected of a 4-star hotel. It was a shoddy imitation of a good hotel. Even the main entrance was just a single pane of sliding door that bottlenecked people going in or out. I do not recommend staying there for any duration.
Séjour de 4 nuits en mars 2024
Réponse de Cindy le 5 avr. 2024
We want to extend our sincere apologies for the disappointing experience you had during your recent stay. Your feedback is important to us, and we're actively addressing the issues you raised. While we're glad to hear that you found our housekeeping service satisfactory, we understand that it did not fully compensate for the other shortcomings you experienced. Please rest assured that the pool is cleaned daily, and we'll share your concerns with management as we plan for renovations. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Lacoshiavon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was the only thing I didn’t care for
Séjour de 1 nuit en mars 2024
Réponse de cindy le 4 avr. 2024
We appreciate your feedback. We're thrilled to hear you enjoyed your overall experience with us. We apologize for any inconvenience you may have faced with parking. Due to the high demand and limited availability of parking in our area, this may reflect in our pricing. Please know that we are constantly reviewing our pricing structure to ensure it remains competitive. We hope to welcome you back soon for an even better stay.

2/10 Horrible

Maurleda

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel room carpet dirty, luke warm water from the shower, shower stopper doesn’t work so you’re standing in luke warm water while you shower. Said something about it they have someone come in the room that doesn’t fix anything, but says we used their mini bar stuff when we didn’t. Valet attendant just leaves post vacant (short girl with blonde locs) for 20 minutes to go get food then tells us it will be 5 minutes for car takes another 15 minutes. I wouldn’t let my dog stay in the POS 0/10 will never recommend!!!!
Séjour de 3 nuits en mars 2024
Réponse de Matthew le 3 avr. 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you didn't enjoy your time here with us. We typically receive great reviews about guest experiences. I will share this with the other departments of the hotel and see what we can learn. If you would like to share any other information, please don't hesitate to reach out directly and ask for Matthew.