Dear Shannon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Christopher, We're sorry to learn that your experience didn't meet expectations. Providing a clean and comfortable environment is our top priority, and we apologize for any cleanliness issues you encountered during your stay. Your feedback is invaluable, and we'll be addressing this with our housekeeping team to ensure improvements are made. While we don't have a traditional lounge area, we hope our other amenities and services meet your needs. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Vitaly, Thank you for taking the time to write a review of our hotel. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the smell in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing concerns and work diligently to ensure our guests' comfort. We appreciate you for bringing this to our attention. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Pius, Thank you for choosing our hotel and letting us know about your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we apologize for the issues that impacted your stay. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Preston, We sincerely apologize for the substandard experience you encountered during your recent stay. Your feedback regarding cleanliness and staff conduct is concerning and does not reflect the high standards we strive to maintain. We will address these issues promptly with our housekeeping and front desk teams to ensure such lapses are rectified. Your comfort and satisfaction are of utmost importance to us, and we regret falling short of your expectations. We hope you consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Natasha, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Tamatha, Thank you for taking the time to review your stay. We are pleased that our great location was perfect for your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management

Dear Mason, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Theresa, Thank you for taking the time to share about your stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Ary, Thank you for sharing your experience about your recent stay. We are glad you loved the location and enjoyed a pleasant stay. However, we are sorry for the disappointment with the cleanliness of the room that does not meet your expectations. Your comments are shared with our housekeeping and pest control team for improvement. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Norma, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Pat, We sincerely apologize for the inconvenience you faced during your stay. Your feedback is invaluable, and we regret any frustration caused by our policies and the issues with cleanliness, pests, and amenities. Rest assured, we will investigate and address these matters promptly to prevent any recurrence. Your comments about the automatic doors, breakfast, maid service, remote, and parking lot will be shared with the relevant teams for improvements. We appreciate your understanding and hope you consider giving us another chance to provide a much-improved experience. Sincerely,Hotel Management

Dear Daniel, We sincerely apologize for the cleanliness issues you experienced during your stay. Your feedback is concerning and does not align with the standards we strive to uphold. Our team will thoroughly investigate and address the cleanliness and pest concerns to prevent any recurrence. Regarding breakfast, we appreciate your input and will review our offerings to ensure a more satisfying experience for our guests. We understand your disappointment and sincerely apologize for any inconvenience caused. Your feedback is invaluable as we work towards improvements.Sincerely,Hotel Management

Dear Parvaneh, Thank you for sharing your thoughts with us. We apologize if the cleanliness and odor did not meet your expectations during your stay. Your feedback is valuable, and we appreciate you bringing it to our attention. Please be assured that we take cleanliness seriously and will address the concerns to enhance the overall guest experience. We appreciate your understanding, and if your travels bring you back to the area, we hope to have another opportunity to provide you with a more pleasant stay. Sincerely,Hotel Management

Dear Vinson, We're delighted to hear that you had a great and professional experience at Extended Stay America! Providing excellent service is our top priority, and we appreciate your positive feedback. If there's anything specific that stands out, please let us know. We look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you in improving your stay if informed about the problems. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Daphne, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Keith, We are sorry we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Marvin, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting for hours to be checked in. We will review this incident with our team to determine where we went wrong and to provide a smooth reception every time they book at our hotel. Thank you for bringing this to our attention, and we hope to have the opportunity to give you a better experience in the future.Sincerely,Hotel Management

Dear Cantina, Thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management

Dear Katherine, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience and regret not being able to accommodate your request to change rooms. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We hope you give us another opportunity to provide you with the flawless stay you deserve! SincerelyHotel Management

Dear JORGE, Thank you for sharing your review. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Consuelo, Thank you for choosing Extended Stay America and the generous rating for your stay. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests, so we are delighted you enjoyed your stay. Your feedback is essential to us. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Suzanne, Thank you for reviewing our hotel. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We are also sorry for the difficulties you experienced with your key card and for the inconvenience this caused. We will look into this, and we are grateful for your patience. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

Dear Patsy, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available 24 x 7 to help you when made aware of the situation. Allow us to discuss the matter with them so that it is corrected. Please revisit us and give us another chance to provide you with the hospitality and comfortable hotel experience you deserve. Sincerely,Hotel Management

Dear David, Thank you for staying with us and for your valuable remarks. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We understand your disappointment with the breakfast choices failing to meet your expectations. Your feedback is shared with our concerned team for further improvement. Being an extended stay hotel, all our rooms are equipped with a full-size fridge in your rooms with an ice tray for your use. So we do not have an ice machine on our property. We regret the inconvenience caused by the missing bulb in your room. We have informed our housekeeping team to check and address the same. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management