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Avis sur New Haven Hotel

3.5 out of 5
New Haven Hotel
229 George Street, New Haven, CT

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 760 avis sur 1235." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1235." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1235." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1235." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1235." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jocelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 16 août 2023
Thanks for the outstanding rating, Jocelyn!We're delighted your time at New Haven Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Bien

Geneviève

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking wasn't free and the employee didn't tell me.
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 14 août 2023
Geneviève, it's regrettable to learn of any confusion related to the parking fees. Your feedback highlights an area where communication by our team members could be improved. We appreciate you bringing it to our attention and are committed to addressing this to better serve you and future guests. We hope your overall stay at the New Haven Hotel was pleasant and that you'll grant us another opportunity to exceed your expectations.

8/10 Bien

Annick

Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 23 juil. 2023
Thank you for this lovely rating, Annick!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at New Haven Hotel. We'd like to share an even better experience with you soon.

10/10 Excellent

Charles, Montréal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location.
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 9 juil. 2023
Thank you for the perfect rating, Charles!We are very pleased to hear that you had a wonderful stay at New Haven Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Satisfaisant

julien

Voyage en groupe
Séjour de 1 nuit en avril 2022
Réponse de Customer Service le 15 avr. 2022
We appreciate the feedback, Julien. While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bien

Bronwyn

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
It was fine. It's an older hotel. Parking was across the street connected by a bridge. The area is no fault of the hotel. It's New Haven. Ick.
Séjour de 1 nuit en mars 2024

8/10 Bien

Neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mai 2024

8/10 Bien

Qais

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed only one night, location was quite close to Yale, within walking distance. Staff was friendly. Room was big but lots of unused space tbh.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Qais, thank you for your review. The New Haven Hotel is delighted to know you found the location convenient and our team members friendly. We appreciate your feedback on the room space and will take it into consideration. We hope to welcome you back for a longer stay in the future.

10/10 Excellent

Linda, Billings

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Thank you for the fantastic rating, Linda!It's outstanding you had such a wonderful experience at New Haven Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel hostess was extremely friendly and helpful!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Ashley, the team members at New Haven Hotel are delighted to hear you found the hostess extremely friendly and helpful. We're so pleased you enjoyed your stay and cannot wait to welcome you back!

8/10 Bien

Nathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs to be updated in the rooms
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Nathan, thank you for your feedback. It's great to hear that you had a generally good experience. The team at New Haven Hotel is continually working to improve our accommodations, and your comments will be taken into account. We hope to welcome you back soon.

10/10 Excellent

joe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was great!!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Thank you for the 5/5 rating, Joe!It's excellent you enjoyed your time at New Haven Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Bien

Carrie

Les points forts : Propreté et personnel et service
Fine for older hotel.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Carrie, it sounds like you appreciated the historical charm of the New Haven Hotel. We hope your stay was otherwise comfortable and you enjoyed the amenities we offer. We're eagerly looking forward to your next visit.

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and staff
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Matthew, thank you for sharing your experience at New Haven Hotel. It's delightful to hear that our prime location paired with our dedicated team members contributed to your positive stay. We look forward to welcoming you back soon.

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté et personnel et service
I like the proximity to many activities in the city, but the lack of any restaurant/bar is disappointing. The hotel is beautiful and would benefit from this, as getting breakfast is at a distance which I do not enjoy having to leave the hotel and walk over 4 blocks for a place that serves a full breakfast. Most places near the hotel serve coffee and pastries only. The other suggestion I would make is to not serve wine in plastic cups. It completely ruins the experience of having a nice glass of wine in your beautiful lobby. Get some glasses!!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Nancy, it's great to hear that you appreciated our hotel's central location and architecture. We've noted your feedback regarding onsite dining options and your preference for glassware for wine. We're always looking for ways to improve guest experience. Your suggestions will be considered for future enhancements. Thanks for choosing New Haven Hotel, we hope to serve you again in the future.

8/10 Bien

Lara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Thank you for taking the time to leave us a 4/5 rating, Lara!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at New Haven Hotel.

10/10 Excellent

Amy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy parking for a fee across the street. Walkable to many sights.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Amy, thank you for sharing your positive experience at New Haven Hotel. We're delighted to know you appreciated the convenient parking and proximity to attractions. We look forward to welcoming you back in the future.

10/10 Excellent

Douglas, secaucus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was there on a Saturday night and given a room in the back of hotel behind a few clubs on Crown St which were very loud even during my 2:30 afternoon check in due to Cinco de Mayo parties, a New Haven pub crawl and end off semester stress relief by Yale students (oh to be young again!). I figured the noise level would be even worse late at night so I went to the front desk and asked Nolishya if she could move my room to the front of the hotel facing the parking garage on George St. where it’s much more quiet. She promptly set me up with another room and when I told her I’d be back for one night next week and then for four nights for graduation weekend she set me up with rooms facing George St. Excellent customer service!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Douglas, it's delightful to hear about your positive experience at New Haven Hotel. We're especially glad that Nolishya was able to promptly accommodate your request for a quieter room. Our team members are always eager to ensure guests have a comfortable stay, and it's encouraging to hear that her efforts made a difference. We anticipate your return next week and for four nights during graduation weekend, and we're excited to continue providing excellent service. Thank you for choosing New Haven Hotel.

10/10 Excellent

Gabriela

Surprisingly nice hotel. Outside of building is simple rectangular brick. But inside is Modern! Clean! Bright and comfortable! My friends who were staying at the Omni down the street were amazed and liked my hotel better. They said the Haven Hotel was fresher and newer in both the public and individual rooms. Much nicer!😊
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Gabriela, thank you so much for dedicating time to share your positive experience at New Haven Hotel. We're thrilled to hear that you appreciated the contemporary ambiance, cleanliness, and comfort we strive to provide. Your friends' commendations certainly put a smile on our faces. We value your feedback and look forward to the opportunity of welcoming you back for an even better experience.

10/10 Excellent

Justin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Staff is amazing. Close to a lot of restaurants
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 mai 2024
Justin, it's delightful to hear you enjoyed your stay at New Haven Hotel. We're glad you found our team members wonderful and our location suitable for your needs, with plenty of dining options nearby. We'd be thrilled to welcome you back in the future.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great very friendly and helpful staff. Perfect room. Perfect location
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Michelle, it's wonderful to hear you found New Haven Hotel to meet your expectations. It's heartwarming that you found our team members to be very amiable and supportive and enjoyed your room and our prime location. We look forward to welcoming you back in the future!

10/10 Excellent

Lesley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean hotel with friendly and helpful staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Lesley, we're delighted to hear that you had a pleasant stay at New Haven Hotel. Our team members strive to maintain cleanliness and provide helpful service to all guests. Your positive feedback is sincerely appreciated. We hope to welcome you back soon.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Customer Service le 1 mai 2024
Thomas, thank you for choosing New Haven Hotel and for your high rating! It's great to hear that your stay was enjoyable. We look forward to welcoming you back for another memorable experience. Safe travels!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Lisa, thank you for choosing New Haven Hotel for your stay and taking the time to rate us. We're delighted to glean from your rating that you had a positive experience. Looking forward to hosting your future stays.

8/10 Bien

Miriam

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The toilet was very low. Felt like I was in a kindergarten class bathroom
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Miriam, thank you for your feedback. At the New Haven Hotel, we strive to provide comfort to all our guests. We acknowledge that you felt certain aspects of your bathroom facilities could be improved. Your input is taken seriously and it will guide us in making future enhancements. We appreciate your stay with us and look forward to providing an even better experience on your next visit.

8/10 Bien

Jhony, STOW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thanks for the 4/5 rating, Jhony!We're happy you had such a lovely stay at New Haven Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

teresa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are very knowledgeable, location is convenient. Room is clean and comfortable
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Teresa, it's wonderful to hear that you found our colleagues at the New Haven Hotel to be well-informed and our location useful for your travels. We're pleased you enjoyed your clean and cozy room. We aim to provide a perfect experience, and your words validate our team's efforts. We hope to serve you again soon.

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
the staff was very helpful and went out of their way to accommodate us. great location
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Jennifer, thank you for your stellar review. It's fantastic to know our team at New Haven Hotel provided helpful service and went to extra lengths to make your stay as accommodating as possible. We are also delighted that you found our location advantageous. Your kind comments inspire us to continue providing top-notch service. We look forward to the opportunity to welcome you back.

10/10 Excellent

Melissa

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 mai 2024
Melissa, thank you for choosing New Haven Hotel and for your excellent rating. We're delighted that you had a great stay with us. It's our pleasure to serve, and we're looking forward to welcoming you back in the future.

10/10 Excellent

Diego

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Diego, we're overjoyed to hear that your experience at New Haven Hotel was excellent. We strive to provide our guests with top-notch experiences and your feedback confirms we're achieving that. We eagerly await your return.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff. Convenient to Yale. Walkable. Great dining options in the area.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Thomas, it's wonderful to hear that you found the team at New Haven Hotel helpful and the location convenient for your needs. Your acknowledgment of the fantastic dining options in the surrounding area is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Natalia

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 mai 2024
Natalia, thank you for your high rating on Expedia. We're delighted to know you had a top-notch experience at the New Haven Hotel. We strive to maintain our standard of excellence and your feedback highlights our success in that goal. We're looking forward to your next visit.

10/10 Excellent

JOANNE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
#
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Joanne, thank you for taking the time to rate New Haven Hotel. We're glad to see you had such a positive experience. We're always striving to provide top-notch service for our guests, and we hope to welcome you back in the future.

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
William, it's wonderful to see you had a top-notch experience at New Haven Hotel. We greatly appreciate your high rating on Expedia and hope to have you back with us in the future. Thank you for choosing our hotel during your travels.

10/10 Excellent

Tao

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 mai 2024
Tao, it's fantastic to see such a high rating for New Haven Hotel. We're delighted you had a wonderful stay. Looking forward to having you back in the future.

8/10 Bien

Wenli, Skillman

Les points forts : Propreté et personnel et service
A little old
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 18 avr. 2024
Wenli, it's great to know your recent stay at New Haven Hotel was largely positive. We pride ourselves on our property's unique character and historical charm. We appreciate you taking the time to share your thoughts and we look forward to welcoming you back in the future.

10/10 Excellent

Arnold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Arnold, thank you for leaving such a positive review about your recent stay at New Haven Hotel. We're absolutely delighted our team members provided an amazing experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

Elaine

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Elaine, thank you for choosing New Haven Hotel and sharing your excellent rating on Expedia. It's truly rewarding to hear such positive feedback. We look forward to your next visit.

10/10 Excellent

luis, ELIZABET

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Luis, thank you for choosing New Haven Hotel and leaving us a perfect rating on Expedia. Your support is truly valued. We're thrilled you enjoyed your experience and we look forward to your next visit. Safe travels till then.

8/10 Bien

Yolonda

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Yolonda, thank you for taking the time to rate your stay at New Haven Hotel. It appears that your experience with us was positive overall, and we're glad to learn that. Still, as your 4-star rating suggests, we have room for improvement. Should you have any specific suggestions, we are always open to receiving feedback from our guests. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Eva

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean & in a good location close to lots of food options. The staff was friendly & the lobby had refreshments and snacks available to purchase. Overall it was a good stay.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Eva, thank you for your complimentary review. At New Haven Hotel, we take pride in maintaining a clean environment and having an array of refreshments for our guests. We're excited to hear our team members were able to contribute to making your stay enjoyable. We hope to have the privilege to welcome you back in the future.

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Jane, thank you for choosing New Haven Hotel for your stay. We're thrilled to know you had a great experience. We appreciate your rating and hope to continue providing excellent service in the future. Thanks again, and we look forward to welcoming you back soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good staff. Archaic rules
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 7 avr. 2024
Michael, it's great to hear you found our team members to be good at the New Haven Hotel. We're sorry if some of our policies didn't meet your expectations. We take all our guests' feedback into consideration as we constantly strive to enhance our services. Thank you for your review. We hope to welcome you back soon.

8/10 Bien

Vanessa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Good location. Need to update showers so that water doesn’t leak out of the shower.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Vanessa, thank you for taking the time to leave a review. The New Haven Hotel appreciates your praise of our centrally located property. As for the in-room amenities, we're continually looking into ways to enhance and modernize guests' experiences, and your feedback on that is important to us. We hope to have you back soon.

10/10 Excellent

Tricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was clean and had plenty of room available for our luggages. Staff was friendly and helpful. Would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Tricia, we're thrilled to hear you enjoyed your stay at New Haven Hotel. It's wonderful that our spacious rooms served well for your belongings, and our helpful team members contributed positively to your experience. We look forward to hosting your next visit.

10/10 Excellent

Zhibin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are friendly and the room is clean. Walkable distance to Yale campus.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Zhibin, thank you for selecting the New Haven Hotel and sharing your wonderful experience. We're thrilled to hear our team members exceeded your expectations with their friendliness and the cleanliness of your room. It's wonderful to know that you appreciated our proximity to Yale campus. We can't wait to have you back on your next visit.

8/10 Bien

Milton

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Milton, it's great to see your 4-star rating of New Haven Hotel. We are pleased that you had a good overall experience. We thank you for choosing Expedia to share your feedback and look forward to seeing you again in the future.

8/10 Bien

Dionisios

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Location is so convenient, as is the parking garage connected to the property with an overhead bridge. My biggest gripe is with the night staff, who were very dismissive and almost condescending when my fiancée and I discovered dirty sheets on the bed. It took over an hour to receive new sheets, and the night staff flat out refused to assist us in removing the dirty sheets and remaking the bed because she was quote “not allowed to help at night”. I would come back for the location and overall aesthetic of the hotel, but our experience with the staff was not great.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Dionisios, your feedback is appreciated. It's delightful to hear that you found the New Haven Hotel's location ideal and the parking garage convenient. On the other hand, we regret the issue you encountered regarding the bed linen and the delay in getting it resolved. The level of service described falls short of the standards we aim to uphold, particularly in matters of hygiene and courtesy from our team members. We want to assure every guest feels cared for, so we'll definitely look into this matter. We're thrilled to hear you'd visit again based on our prime location and design. We're eager to provide you an enhanced experience on your next stay.

10/10 Excellent

Yoichi

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 avr. 2024
Thank you for taking the time to leave this wonderful rating, Yoichi! We hope to see you again soon at New Haven Hotel so we can share yet another amazing experience!

8/10 Bien

Kara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel near Campus. Close to restaurants.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Kara, we're pleased to hear you enjoyed the strategic location of New Haven Hotel near campus and various dining options. We hope we'll have the opportunity to welcome you back soon.