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Avis sur Cambria Hotel New Haven University Area

3 out of 5
Cambria Hotel New Haven University Area
20 Dwight Street, New Haven, CT

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 224 avis sur 350." "
Note des voyageurs de 8 (Bien), d’après 69 avis sur 350." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 350." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 350." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 350." "

9,2/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checking in was fast. Clean room. Good location
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 11 sept. 2023
Dear David, Thank you for taking the time to post a nice rating of Cambria Hotel New Haven University. We are delighted to know that you had such a positive experience with our check-in service. It is also pleasing to read that you liked our clean accommodations and convenient location. We appreciate your feedback and look forward to hosting you again.Until Next Time,Linzi BellGeneral Manager

8/10 Bien

Ernest

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relatively new property in a convenient location.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Ernest, We are happy that our location was perfect for your needs and helped make your visit to our city a total success! Thank you very much for sharing your experience so future guests can see what makes Cambria Hotel New Haven University an excellent choice. It was a pleasure accommodating you, and we look forward to seeing you again.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well maintained and has a convenient location.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Colleen, We were pleased to know that we exceeded your expectations with our impeccable accommodations and convenient location. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit. Until Next Time, Linzi Bell, General Manager

10/10 Excellent

Dianna, Denver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very nice. The staff was great upon check in however after that they did not respond very quickly. We stayed 4 nights, on the third day we texted per instructions in the room asking for a couple fresh towels. Never received a response. We went to the front desk and had to ask for them. In my opinion if you have options like that then there should be a tespose of some kind. Also rooms are not cleaned daily or every other day for thst matter. We stayed 4 nights and the room was never cleaned however based on previous reviews we were aware of this. However, one night we had pizza delivered and no where to put the boxes. Asked at the front desk in the morning where to put them since we didn't want the room smelling like pizza rhe whole time. The employee said I'll have someone come get them. Did not happen, so we placed them in the hallway by a yrash can. Then around 8pm that night someone comes to pick up the boxes stating I was just told to come to your room the other employee just remembered. Since the room is not cleaned unless you stay longeer than 4 days they should offer option of someone coming in to at least empty the trash and provide fresh towels if needed. They supply tiny trash cans. Either put larger trash cans in the rooms or provide options to have emptied during stay. The hotel was quiet, room was in great shape. Beds were comfortable and the overall esthetic was nice. Parking was really easy, for New Haven. We did not eat at the restaurant.
Réponse de General Manager le 27 mai 2024
Dear Dianna, Thank you for taking the time to share your feedback regarding your recent stay at Cambria Hotel New Haven University and for your positive rating. While we are glad you liked our well-kept property and comfortable accommodations We sincerely apologize for the inconvenience you experienced with our housekeeping service, and we can understand the frustration this caused. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are grateful for your understanding and patience. We would be delighted to welcome you back and provide you with the exceptional hospitality you deserve. Until Next Time, Linzi Bell, General Manager

10/10 Excellent

Oluwayemisi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic one night stay at the Cambria. I loved my room which was so spacious and well lit. The TV was great for a late night move. The bathroom was big. I felt so peaceful at the property.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mai 2024
Dear Oluwayemisi, Thank you for being our guest at Cambria Hotel New Haven University and sharing your experience. We are thrilled to know you were pleased with our relaxing atmosphere, comfortable accommodations, and excellent in-room amenities. We also appreciate you mentioning our spacious bathroom. It was a pleasure to host you, and we look forward to welcoming you back soon.Until Next Time,Linzi Bell,General Manager

2/10 Horrible

Karen, Superior

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We came for four days during a time when the rate was more than 3 times the regular rate. We had to call guest services for things they never put in the room upon arrival and never saw staff again. Garbage overflowing, not enough linens, room service never came and when we asked they said sorry there was nothing they could do about it. Never again! Shame on Choice Hotels.If you are going to charge almost $500 a night, at least have enough staff.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with our housekeeping service, and we can understand the frustration this caused. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. Furthermore, we strive to make sure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We are grateful for your understanding and patience. On your next visit to New Haven, we would be delighted to welcome you back and provide you with the exceptional hospitality you deserve.Until Next Time,Linzi BellGeneral Manager

8/10 Bien

Maria De Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like the fact that they didn’t clean my room for three days
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Ms. Angeles, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we sincerely apologize for the service shortfalls you experienced during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Margaret, We were pleased to know that we exceeded your expectations with our impeccable accommodations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit.Until Next Time,Linzi Bell,General Manager

8/10 Bien

Camarie

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements
Hotel is in a dangerous location, parking is a hassle, and the rooms are cleaned barely.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 18 mai 2024
Dear Camarie, Thank you for choosing to stay at Cambria Hotel New Haven University and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for not meeting your expectations regarding our location and for the difficulties you had with the parking. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We are also sorry for the cleanliness issues you had in your room. We will share this with the housekeeping team to ensure this is not repeated. We are grateful for your feedback and hope to have another chance to provide a better stay in the future. Until Next Time,Linzi Bell,General Manager

4/10 Médiocre

Catherine

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Did not know about the limited parking or the $100 deposit when booking online. Disappointed that housekeeping is only every 3 days and no room service.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Catherine, Thank you for being our guest and sharing your experience. We sincerely apologize for not meeting some of your expectations and for the disappointment you had with the housekeeping service policy. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We also regret any confusion regarding the incidentals. This is standard industry practice at reputable hotel chains. We are grateful for your patience. It is through feedback like yours that we can improve our services. We genuinely hope for another opportunity in the near future so we can create a truly exceptional experience for you.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

GRISELDA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Griselda, What a pleasure to read your outstanding review about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and that you loved our beautiful property. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CAMBRiA has a nice, quiet atmosphere and adequate accommodations.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Daniel, We were pleased to read that we exceeded your expectations with our accommodations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Dameon

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de General Manager le 9 mai 2024
Dear Dameon, We appreciate you leaving your outstanding rating regarding your recent visit to the Cambria Hotel New Haven University. It is a pleasure to know you enjoyed all we offer. We hope that we will have a chance to serve you again in the future. Until Next Time,Linzi BellGeneral Manager

2/10 Horrible

Garett, New haven

Les points forts : Propreté
Les points faibles : Personnel et service
The management and front desk horrible
Séjour de 2 nuits en mars 2024
Réponse de Linzi Bell General Manager le 10 mai 2024
Dear Garett, Thank you for choosing us and also for your review. We are disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide every guest. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We hope you will give us another chance to make a better impression when you return to our area.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Coleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is great! I usually stay at the Graduate or Blake and I would put this right up there with both of them. Rooms are spacious, modern as is the bathroom. Lobby area looks great too. Not sure I would walk to campus from here, but it's a quick uber or drive.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Coleen, What a pleasure to read your outstanding review about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and that you especially loved our spacious and well-appointed accommodations. Thank you for being our guest, and we would love to welcome you back the next time you are in the area.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Rebecca, Princeton

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 19 mai 2024
Dear Rebecca, It is wonderful to know you enjoyed everything about your time at Cambria Hotel New Haven University and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Olivia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Olivia, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Cambria Hotel New Haven University. We hope to have the pleasure of doing so again on your next visit to the area.Until Next Time,Linzi BellGeneral Manager

2/10 Horrible

Andy, Gulf Breeze

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Andy, Thank you for rating your stay with us. We sincerely apologize for not living up to your expectations during your time with us. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Until Next Time, Linzi Bell General Manager

10/10 Excellent

Thelbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay was great.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Thelbert, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Kelly, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dwan helped me a lot when I was in the hotel. Thanks to all the cleaning staff.
Séjour de 1 nuit en avril 2024
Réponse de Linzi Bell General Manager le 24 avr. 2024
Dear Jack, Thank you for reviewing your stay at Cambria Hotel New Haven University. We are delighted to read that Dwan helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Arnold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing the place was amazing ...overall 10 out of 10
Séjour de 1 nuit en avril 2024
Réponse de Linzi Bell General Manager le 24 avr. 2024
Dear Arnold, Thank you for your comments regarding your recent stay at the Cambria Hotel New Haven University. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our entire team! Thank you again; we look forward to welcoming you back soon. Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Luisa

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Linzi Bell General Manager le 24 avr. 2024
Dear Luisa, We appreciate you taking the time to leave your kind rating for Cambria Hotel New Haven University. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Sandra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Sandra, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel New Haven University, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Chris

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 mai 2024
Dear Chris, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Cambria Hotel New Haven University. We'd love to host you again someday for yet another unforgettable visit.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Arnold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Arnold, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Cambria Hotel New Haven University. We look forward to welcoming you back on your next visit!Until Next Time,Linzi Bell,General Manager

8/10 Bien

MARIA LUISA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Ms. Luisa, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel New Haven University, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Huy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Huy, Thank you for the wonderful rating for Cambria Hotel New Haven University! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Until Next Time,Linzi Bell,General Manager

8/10 Bien

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice stay for a 3-star hotel. The room was a nice size and was very clean when we arrived. Staff was also very helpful with answering any questions. The food is also very cheap for breakfast in the morning and is a decent quality for the price. The only con was that the waiting staff took a while to get to every table. But overall it was a great stay!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Timothy, Thank you for choosing Cambria Hotel New Haven University and for your kind rating. We are delighted to read that you loved our spacious and impeccable accommodations along with the attentive service from our courteous associates. We appreciate you mentioning the breakfast offerings. Having said that, we have taken additional note of your comments as we strive to enhance our guest experience. We hope to welcome you back soon.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Kayla

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Kayla, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Cambria Hotel New Haven University, and we look forward to welcoming you back soon. Until Next Time,Linzi Bell,General Manager

10/10 Excellent

David

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear David, What a pleasure to read your outstanding rating about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and had a great stay. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Kerry

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Kerry, What a pleasure to read your outstanding rating about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and we exceeded your expectations. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Robert

Les points forts : Équipements
No micrwave in room.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Robert, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are delighted to know you enjoyed your stay with us. However, we never want to disappoint our guests; therefore, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure to host you, and we look forward to your return visit. Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

hyungrae

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Hyungrae, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Cambria Hotel New Haven University.Until Next Time,Linzi Bell,General Manager

8/10 Bien

Janine

Les points forts : Infrastructures et conditions de l’hébergement
Walking distance to YaleNew Haven hospital
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Janine, Thank you for choosing Cambria Hotel New Haven University and for sharing your feedback. We are delighted to hear that you found our proximity to Yale New Haven Hospital convenient for your travel plans. We look forward to welcoming you back the next time you are in the area.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The menu is very limited & the portions were small. We paid for chicken tacos & only got 2, which made them expensive - they were not worth the price. Other items ordered were also not great either for the price or taste. For breakfast we ordered oatmeal, which was incredibly watery & not cooked enough - would be better to be made with milk or at least as an option.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Angela, Thank you for sharing your feedback regarding your recent stay at Cambria Hotel New Haven University. We strive to deliver only the best to our guests; therefore, we truly regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continually committed to improvements. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Esmeralda

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
It was a convenient stay for my guest and I. Pretty neat, clean, easy parking and the staff were all so lovely. Will be staying here again for my next visit to Connecticut!
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Esmeralda, Thank you for the excellent review of your stay at Cambria Hotel New Haven University. We are thrilled to read that you and your companion loved our well-maintained property along with the attentive service from our friendly associates and the parking. It was a pleasure hosting you, and we look forward to seeing you again soon.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Brooke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff! Enjoyed the view from my room.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 23 mars 2024
Dear Brooke, Thank you for evaluating your recent stay at Cambria Hotel New Haven University. We are delighted to know we exceeded your expectations and appreciate your comments regarding our devoted associates and will surely share your compliments with our team to keep them motivated. We are also glad that you enjoyed the fantastic views from the room assigned to you. It was a pleasure hosting your visit, and we look forward to welcoming you again.Until Next Time,Linzi Bell,General Manager

8/10 Bien

Sharon, Aylett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Sharon, We are pleased to receive your kind rating for Cambria Hotel New Haven University. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Sergio

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room interior looks great
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 13 mars 2024
Dear Sergio, Thank you for choosing Cambria Hotel New Haven University. We are pleased to know how much you liked your beautiful room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Brandie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Brandie, Thank you for choosing Cambria Hotel New Haven University and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Yndia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 7 mars 2024
Dear Yndia, We were pleased to read that we exceeded your expectations and appreciate your perfect rating. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Yndia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel. The staff are amazing and ready to answer any questions. Last minute arrangements they’re ready to help.
Réponse de GENERAL MANAGER le 7 mars 2024
Dear Yndia, Thank you for your comments regarding your recent stay at the Cambria Hotel New Haven University. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our entire team! Thank you again; we look forward to welcoming you back soon. Until Next Time,Linzi Bell,General Manager

6/10 Satisfaisant

Shellon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Shellon, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Until Next Time,Linzi BellGeneral Manager

10/10 Excellent

Fedeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 3 mars 2024
Dear Fedeline, We were pleased to read that we exceeded your expectations and appreciate your perfect rating. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we look forward to having another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Ashley, We appreciate your outstanding rating and were pleased to read that we exceeded your expectations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had to make a last minute hotel reservation because our daughter was admitted into Yale New Haven Hospital. The location to the hospital was perfect. The hotel was new,clean, and very modern. It had a nice lobby bar restaurant but a little overpriced. The downside of the hotel was that our room was located on the side where there was a lot of traffic noise all night long, the thermostat in the room sounded like a airplane engine taking off so we had no sleep all night.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Guest, Thank you for taking the time to share your observations. We hope your daughter is better now. We apologize for the inconvenience caused due to the noise issues you encountered from the air unit and outside factors and that your sleep was disrupted. Your helpful comments will be shared with our team, and we will use them for future improvements. We understand your frustration, and we are grateful for your patience. On a positive note, we are glad you liked our ideal location and well-kept property. We hope you will give us a chance to show you the hospitality we are known for the next time you visit New Haven.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Val, Beltsville

Séjour de 1 nuit en février 2024
Réponse de General Manager le 24 mars 2024
Dear Val, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Cambria Hotel New Haven University. We look forward to welcoming you back on your next visit!Until Next Time,Linzi Bell,General Manager

6/10 Satisfaisant

Shane

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
The bed frame was broken, as well as the door to the bathroom. When I told the women at the front desk, she shook her head as if she already knew and that was it.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Shane, Thank you for taking the time to evaluate your stay and sharing your concerns. We do apologize that you were not entirely satisfied with the quality and conditions of your accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the service issues you outlined. We have shared your comments with the appropriate individuals to keep this from being repeated. We are grateful for your patience and hope you will give us another opportunity to regain your trust on your next visit to New Haven.Until Next Time,Linzi Bell,General Manager

10/10 Excellent

Jasmine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed in this hotel for a weekend getaway with my husband and we loved it!
Séjour de 3 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Jasmine, Thank you for choosing Cambria Hotel New Haven University for your weekend getaway. We are pleased to read that we exceeded all of your expectations. Thank you again; we look forward to welcoming you and your husband back again soon.Until Next Time,Linzi BellGeneral Manager