Extérieur
Vérifier la disponibilité

Avis sur Best Western Plus New Cumberland Inn & Suites

2.5 out of 5
Best Western Plus New Cumberland Inn & Suites
702 Limekiln Rd, New Cumberland, PA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 280 avis sur 910." "
Note des voyageurs de 8 (Bien), d’après 322 avis sur 910." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 910." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 910." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 910." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Bien accueilli , hôtel en rénovation . Chambre correcte.
Séjour de 1 nuit en juillet 2019

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Sergio

Voyage d’affaires
Les points forts : Personnel et service
Renovated, but cheap. Cold white light bulbs ni ed with warm lights, modern lamp shades on older designs with hard to reach switches. No diet drinks in fridge. Windows were dirty. Staff was nice and attentive, internet was really good. Bed, pillows and sheets were great . Good ahower
Séjour de 1 nuit en avril 2024

10/10 Excellent

Charles, Plymouth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was as expected.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Ximena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice and clean
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kelly

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very conveniently located next to the highway and staff are friendly. The bathroom was not clean and the breakfast buffet was not good. Pancake machine out of order, orange juice out of stock, fruit was very ripe.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Sandra

Séjour de 1 nuit en mars 2024

8/10 Bien

SSuzanne, Sedona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
These rooms are soundproof!! Not even the semi trucks idling could be heard. When I stayed in a nearby hotel I could hear the snoring from the room next door. Clean and hospitable - nice room layout for sitting and although not a full kitchen set-up, all my needs were possible.
Séjour de 7 nuits en février 2024

4/10 Médiocre

John

Les points forts : Personnel et service
The breakfast was bad, the tv didn't work
Séjour de 1 nuit en février 2024

10/10 Excellent

Travis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Brandon

Les points faibles : Infrastructures et conditions de l’hébergement
Stay Away!
The young man at check in was condescending and rude. We asked to check in early as check in wasn’t till 3pm we checked in at 220 and they charged us an additional $20. Once we finally got to the room the door didn’t work. We again had to go back down to the reception area with nobody to be found. I had to call the hotel and inform the man working that I was back due to the key / door not working. He again was rude and said that they would have to sent maintenance to look at the door. At this point it was 245. Once I stated this I also asked for the $20 to be returned. He declined and reluctantly changed the room. I will never book at this place again. They should have heavily discounted due to the pool also being closed.
Séjour de 1 nuit en décembre 2023

8/10 Bien

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Nice place and great staff. Breakfast not so good. Road noise.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The in house restaurant was very good.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Cheryl

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ok
Room phone didnt work and tv remote control was not working. Couldn't watch tv.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent stay
Bed was too hard for me; husband like it. Food was average. Location was easy off and on highway, but it was noisy being so close to freeway. Staff was very friendly.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

kimberly

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A July reviewer said pool was unavailable. Still was 3 months later. Desk guy, when we asked if we could get comped in some fashion said, "there is no such thing". Will never stop here again!
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Robert

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Downhill
The hotel has gone downhill over the years. My room seemed dirty. The breakfast was good.
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Amiris

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Bedroom smells
Séjour de 1 nuit en septembre 2023

8/10 Bien

Jailyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Jolene le 31 août 2023
Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Best Western Staff le 22 août 2023
Thak you for reviewing your stay

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Best Western Staff le 11 août 2023
Thank you!! We hope to see you again!!!

8/10 Bien

Douglas, Covington

Séjour de 3 nuits en juillet 2023
Réponse de Best Western Staff le 22 août 2023
Thank you

10/10 Excellent

Sudharsana Reddy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was very clean, spacious rooms, nice breakfast and all the night checking available
Séjour de 1 nuit en juillet 2023
Réponse de Best Western Staff le 23 juil. 2023
Thank you for taking the time to review your stay with us. We hope to see you agian on your next trip to the Harrisburg/York area!!!

10/10 Excellent

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close vicinity to the Pendylvania Farm Show complex.
Séjour de 3 nuits en juillet 2023
Réponse de Jolene le 20 juil. 2023
Thank you for taking the time to review your stay with us! We are delighted to hear you enjoyed your stay an dlook forward to seeing you again on your next visit to the Harrisburg/York area.

6/10 Satisfaisant

Holly

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
No amenities around the property. Too expensive for what received in return. Breakfast in morning was cold at 6:00 am opening.
Réponse de Jolene le 11 juil. 2023
Thank you for taking the time tor eview your stay with us. I sincerely apologize for breakfast Friday morning and I will look into this.

8/10 Bien

Jade

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well the pool was closed when I was there. I booked this hotel because it had a pool
Séjour de 2 nuits en juillet 2023
Réponse de Jolene le 9 juil. 2023
Jade,Thank you for taking the time to review your stay with us. We are sincerely sorry about the pool issue. WE have been workinghard to get it back up and running. We do hope that you will be able to coem and stay with us agian and enjoy some pool time while you are here.

2/10 Horrible

Janelle

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
10 THUMBS DOWN ! DO NOT STAY HERE
(1st) I tried to cancel my reservation within 9 hours left to cancel, I had until 4pm to cancel so I tried several times since 7am that morning and they refused my cancellation so I had to stay because they already took my money. (2nd) when I get there they tell me that the pool is out of service the entire time me and my family were there. Smh that's the only reason we decided to stay there. (3rd) the elevator broke down every few trips, they claimed it overheats every few times it's used. Meaning we had to walk up steps to our rooms. The entire stay was an extremely terrible experience and we will NEVER go back. The only positive thing I can say about this particular hotel was the breakfast was good
Séjour de 2 nuits en juillet 2023
Réponse de Jolene le 9 juil. 2023
Janelle,Thank you for taking the time to review your stay with us. You did state that you had been trying to call the day of arrival to cancel your reservation, unfortunately as specified during your phone calls to the property that day your reservation was booked as a non cancellable reservation. We offered to cancel your reservation for you with the cancellation penalty you were informed of when making the reservation. You chose to come and stay with us after finding out the we would stand by the booking rules. I apologize for the elevator issue but I am unaware of said issue so I will need to look into that .

8/10 Bien

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay after a long drive.
Séjour de 1 nuit en juillet 2023
Réponse de Best Western Staff le 5 juil. 2023
Thank you for taking the time to review your stay with us. We hope to see you again on your next trip to the Harrisburg/York.

2/10 Horrible

jenny

Séjour de 1 nuit en juillet 2023
Réponse de Jolene le 23 juil. 2023
Thanks for reviewing your stay with us. Was there something specific that didn't make your stay spectacular? We would love to hear from you so we may address the issue(s).

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en juin 2023
Réponse de Jolene le 28 juin 2023
Thank you for taking the time to review your stay with us. We are delighted to hear you enjoyed your stay. We look forward to seeing you again on your next visit to the Harrisburg/York area.

2/10 Horrible

Harpreet

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff behaviour is very bad, they were very rude, dirty, we could not sleep whole night because too much noise in lobby. It’s really bad experience, I never go back in same hotel.
Séjour de 2 nuits en juin 2023
Réponse de Best Western Staff le 28 juin 2023
We are sorry to hear that you did not enjoy your stay. We stood behind the booking rules of which you made your reservation. WE hope you enjoy the rest of your summer.

10/10 Excellent

Steven

Séjour de 1 nuit en juin 2023
Réponse de Jolene le 24 juin 2023
Thank you for taking a minute to review your stay with us. We love that you enjoyed your stay andgave us a 10 out of 10!!! We look forward to seeing you again!!

2/10 Horrible

Benjamin, Los Angeles

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Nicole le 23 juin 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Carlo

Séjour de 1 nuit en juin 2023
Réponse de Best Western Staff le 27 juin 2023
Thank you!!! Please coma and stay with us again on your next visit to the Harrisburg area!!!

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good place to stay
Staff is very friendly and the hotel is clean as well. Charges are a little too high. I’d stay here again. Definitely.
Séjour de 2 nuits en mai 2023
Réponse de Jolene le 30 mai 2023
Thank you for taking the time to review yourstay with us. We have enjoyed having you and your family stay with us. We hope to see you again!!!

10/10 Excellent

Rachel

Séjour de 1 nuit en mai 2023
Réponse de Jolene le 24 juin 2023
Thank you for the 5 out of 5!!! We look forward to seeing you again!!

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary get away.
Overall this hotel is well maintained and clean. The bed was super comfy. They put us in a handicapped room (no idea why) so the shower situation was a little wierd. Breakfast was ok. Eggs and sausage were not really that good. Lots of other selections. Automatic pancake maker was fun. Front desk guy was just ok. We picked this hotel because it had a pool and hot tub. Upon arriving were told it was not open. Too bad, kinda ruined it for us.
Séjour de 1 nuit en mai 2023
Réponse de Best Western Staff le 25 mai 2023
Cynthia,Thank you for taking the time to review your stay with us. We apologize if you were unaware of the type of room that was reserved but you assigned what came to us from Expedia. There was a notice on this website about the pool closure but is at the bottom of the booking page, unfortunately out of our control. Our pool is reopening tomorrow so we do hope to see you again.

6/10 Satisfaisant

Barbara

Les points forts : Propreté
Séjour de 1 nuit en mai 2023
Réponse de Best Western Staff le 30 mai 2023
Thanks for rating your stay with us!!! We hope to see you again.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were very helpful with all of our needs
Séjour de 6 nuits en avril 2023
Réponse de BW Staff le 25 avr. 2023
Thank you for taking the time to review your stay with us. We look forward to seeing you again.

10/10 Excellent

Nichelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice staff nice place
Séjour de 1 nuit en avril 2023
Réponse de BW Staff le 19 avr. 2023
Thank You!!!

8/10 Bien

Dale

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice Clean property. service was very good. Nice breakfast bar with lots of choices. only Negative Pool and Hot tub was closed for maintenance. The Manager resolved that by upgrading our room to a spa room with a hot tub.
Réponse de Jolene le 12 avr. 2023
We look forward to seeing you again.

8/10 Bien

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location to restaurants, shops and attractions. Good overall service.
Séjour de 1 nuit en mars 2023
Réponse de Jolene le 12 avr. 2023
Thank you for your review. We look forward to seeing you again.

8/10 Bien

Pamela

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The way the set up and the kitchen area was nice and clean, when you walked in the building, it smelled clean. The room was dusty, i found sugar package behind the tv stand. I clean the heater filter, it was very dusty. The pool was not open or working, due to maintenance. We were a little dissappointed about the pool. The front test people were very nice and very accommodating. I would stay here again.
Séjour de 1 nuit en février 2023
Réponse de Jolene le 26 févr. 2023
Thank you for taking the time to review your stay with us. We do apologize that the room was not up to par at check in. I will discuss this with our housekeeping team. We do greatly appreciate the compliments for our staff and will be passed along. We do hope to have our pool reopen soon. Make sure to check the website for pool information!We look forward to seeing you again!!

8/10 Bien

lynne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Best Western Staff le 18 janv. 2023
Thank you!

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Best Western staff le 4 déc. 2022
Thank you for taking the time to review your stay.

10/10 Excellent

Kateryna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Best Western Staff le 30 nov. 2022
THANK YOU!! We look forward to seeing you again!

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nested right off the highway, that’s a plus. Staff was nice and professional. Breakfast was really good . Con no hot tub. Was being serviced would stay again
Séjour de 3 nuits en novembre 2022
Réponse de Jolene le 15 nov. 2022
Thank you for taking the time to review your stay with us. We are glad to here you had a pleasant stay. We are working hard to get it back up and running. We look forward to seeing you again.

10/10 Excellent

Sheri

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2022

8/10 Bien

Hannah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast options were an unexpected plus. The room was clean; the staff friendly. Accessibility to the parking area was convenient
Séjour de 2 nuits en octobre 2022
Réponse de Jolene le 10 nov. 2022
Thank you for taking the time to review your stay with us. We look forward to seeing you again.