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Avis sur Edelweiss Inn And Suites

2.5 out of 5
Edelweiss Inn And Suites
1063 Ih35 North, New Braunfels, TX

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 28 avis sur 321." "
Note des voyageurs de 8 (Bien), d’après 52 avis sur 321." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 321." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 321." "
Note des voyageurs de 2 (Horrible), d’après 130 avis sur 321." "

5,0/10

Propreté

5,6/10

Personnel et service

4,6/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

8/10 Bien

Dorothy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is clearly old, but very quaint. We were surprised that the room was so quiet, especially being right next to the Interstate, and we were in a room right next to the parking lot. Never heard a sound once our room door closed, as though the room was sound-proof! Adding a door to the toilet/shower room wouldn't hurt, but otherwise, our stay was good. No complaints.
Séjour de 1 nuit en mai 2024
Réponse de Julie le 20 mai 2024
Thank you for your review

8/10 Bien

James, Vail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very rustic and German themed. The rooms are a bit out dated but it had a charm.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Shirley

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Two adults and two kids; we were in NB for a family reunion. We chose Edelweiss for the cost and location, and specifically for the free breakfast. There was no coffee with the coffee maker, no cups or glasses. There were two towels for the four of us. One of the lamps had no light bulb. No batteries in the TV remote. Saturday morning we went to the lobby for breakfast at 8:10 and were told breakfast is served 5:00 - 8:00 a.m. so it was too late. Sunday morning we went at 7:00 a.m. and were told it wasn't ready yet and to come back after they set it up. We went back at 7:30 and there was horrible coffee, orange juice, and granola bars. The management was very nice and courteous, but the rest was lacking.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Victoria

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Bonnie, Karnes City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice easy friendly check in
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Veronica

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very old property.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Anthron

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would never stay here again. The area is allowed to be unsafe by the staff and the staff doesn’t care what goes on outside on the property.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Andrew

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Dennis

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Kyle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grungy cheap hotel with unclean rooms Saw rats outside property
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Dwain

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The bed was comfortable. There was a hot tub in our room but an extra fee to use it. The refrigerator had to be plugged up but gave off so much heat to run it. The air conditioner leaked water. There was no working ice machine. It was an ok hotel, I just didn't think it was worth what I paid.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Gilberto

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice staff and location
Séjour de 1 nuit en juin 2023

2/10 Horrible

Jacqueline

Séjour de 1 nuit en juin 2023

8/10 Bien

Amanda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de JULIE le 27 mai 2023
Thank you

2/10 Horrible

Tracy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night that felt like a year
This was an awful motel/inn.... The room has not been updated in years. The bedding had holes, the AC did not work, you are not allowed to get ice until July 1st. Now this is Texas you need AC and Ice. The in room refrigerator did not work, no coffee for the coffee pot. The free breakfast was not really breakfast but burnt coffee in the lobby. The restroom had not fully been cleaned in awhile. The clerk hand wrote my Credit Card number down on a piece of paper anyone could see. The door was not sealed so you could hear everything from outside. To say we spent a year here last Saturday night would be an understatement. Avoid at all cost, all though it looks like a really cool German hotel it is not!
Séjour de 1 nuit en avril 2023

2/10 Horrible

Alfonso

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

8/10 Bien

yanko rene

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Cipriano

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
My recent stay
Stay was a good stay. Entrance is beautiful full of flowers. parking spots are a bit small and tight for trucks. Entering the room it was a very nice beautiful room. Well maintained to the naked eye and clean. Did not likes 3 Beds pillows were flat I have a 1 1/2 year old and I got a handicap room when I didnt book one so there were 2 port a potty’s in the corner of the room outside the restroom. Had to be mindful he didn’t go that area to touch the port a potty’s. Restroom had no door for privacy but it did have a curtain before going into the wash room
Séjour de 1 nuit en octobre 2022

2/10 Horrible

Gerald

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad experience
Cable didn’t work plus it was super dirty and old
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Patrick

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Next to the freeway, was locked out of our room
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Paula

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Klara

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very weak wi-fi. Weird people around the area
Séjour de 7 nuits en juillet 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unprofessional and not worth the money
The room was extremely hot. Took a nap when we got there and woke up drenched with sweat. When front desk was told about the issue they sent a tech to look at AC but said it was working perfectly. After getting back from a night out i asked the front desk for a fan and was told they would send one up. After waiting an hr i called back and was told the AC was fine. Front desk gave me attitude but eventually brought a fan. The following morning an hr before check out the front desk called every 15 min to remind us that check out was at 11. At 1055 there was a lady knocking on our door asking if we were checking out on time. Oh and to top it all off there was no toilet paper in the restroom.
Séjour de 1 nuit en juillet 2022

2/10 Horrible

Gina, Honolulu

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was so filthy, I didn’t feel comfortable staying. There were also homeless people loitering in the parking lot and a drug deal/prostitute situation happening in front of our room. We left
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Tara

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I didnt care for the property other than it was in a good location. The handicap parking was covered with plants. We had friends to meet up with us before going to Landa Park and they called into our room and said we couldnt have anyone else in our room....WHAT! We had to go to office and let them know they were just meeting us and the had their own room down the street. Will not stay here again
Séjour de 2 nuits en mai 2022

2/10 Horrible

Denise

Séjour de 2 nuits en avril 2022

8/10 Bien

Kristen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
too much messiness
Séjour de 1 nuit en avril 2022

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Checked out after 5 minutes
Room smelled of smoke, property very outdated, plants all over parking near entrance including a hottub sitting in the parking lot. Unsafe location, people wandering near the cars and the gas station. Sheets are stained and no way we were going to stay.
Séjour de 1 nuit en avril 2022

2/10 Horrible

Jennifer

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The management was very rude. Place filthy and cops there to arrest tenants on the property.
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Jasmine

Voyage d’affaires
Les points forts : Propreté
It isn’t a bad place to stay, but it doesn’t look like it’s been updated since the 80s. As a woman traveling alone for this trip, the area just seemed a little…uneasy. It’s nothing against the property, it was actually a pretty good trip, it just really creeped me out as a young woman who’s never traveled alone before.
Séjour de 2 nuits en mars 2022

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021
Réponse de Julie le 1 déc. 2021
Thank you for the great feedback!

8/10 Bien

Charles

Les points faibles : Infrastructures et conditions de l’hébergement
My Stay , Charles
I could not get the Wi-Fi to work on my Apple cell phone or my iPad. There was a nail that was sticking up and the door plate going from the bedroom living area to the bath area that had a nail that was protruding in my co resident Foot caught on it. It is an older hotel and otherwise fairly well maintained. Overall I enjoyed my stay there. It is a bit oddly located for entrance and departure. But new Braunfels is fairly easy to get around in. I should add The hotel maintenance did respond quickly to the nail on the door plate.
Séjour de 3 nuits en novembre 2021
Réponse de julie le 14 nov. 2021
THANK YOU FOR THE FEEDBACK

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Outdated/dirty/cluttered
We didnt stay because our room was dirty like someone had been in there prior to our stay and left take out on the furniture. The smell was horrible , as the ac was left off also.
Séjour de 1 nuit en octobre 2021

2/10 Horrible

Vilma

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It is very dirty. Dead cockroaches in the bathroom and on the bed. Homeless people are right outside in the parking lot. I assume they live at the gas station property. A scary and unsanitary experience to say the least.
Séjour de 1 nuit en septembre 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2021

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Super hot, poor night staff, no toilet paper
Séjour de 1 nuit en août 2021

4/10 Médiocre

Jamie

Séjour de 2 nuits en août 2021

4/10 Médiocre

Juan

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was cluttered with plants and appliances. The rooms were dirty. It appears they cleaned minimal. If you looked around the floor and corners you would find trash hair. The bathroom tub leaked (not so eco-friendly). The sink spout sprayed all over the counter.
Séjour de 1 nuit en juillet 2021

2/10 Horrible

Madison

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT STAY HERE
DO NOT STAY HERE! The hotel was FULL of cockroaches, smelled horrible. There were stains everywhere. Gave me total creep vibes. The front desk attendant assured me he would not charge me, since I decided to leave, but he did. He was also very rude and aggressive. I advise women to take caution and to not enter alone at night. He followed me out to my car screaming at me.
Séjour de 2 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THE LOCATION IS PERFECT! Getting into and out of can be a challenge. It is a quaint little place, neat, clean. However, outdated in today's fast paced world. If your sharing the room with your spouse privacy is not an issue. With non-relatives privacy would be an issue due to no door on the restroom. A curtain is all that separates one from everyone else in the room. Despite the privacy issue I would be tempted to stay because of the location and the service from the front office and staff.
Séjour de 2 nuits en juillet 2021
Réponse de Julie le 27 juil. 2021
Thank you for the feedback

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place hasn't been update since it was built, it looks like. It reminded me of the motels you see in horror movies that are cliche bad. For the price, it was one of the worst places I've ever stayed -- and I've been to Iraq. So close to the freeway and with paper thin walls, you could hear every passing car. The toilet ran all night long and would only stop briefly if you jiggled the handle. The desk clerk explained the wifi password but neglected to mention that it wasn't working or did not extend to our room. The TV initially didn't work. The beds felt like cinder blocks and the sheets were suspect. We initially planned to stay two nights but after a few hours, I made a reservation elsewhere in town to get the hell out of that room. Just awful.
Séjour de 2 nuits en juillet 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et équipements
The owner of the property was rude.
Séjour de 1 nuit en juillet 2021

2/10 Horrible

Jessica

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en juin 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Équipements
It’s very old. There are so many plants and an accumulation of stuff outside that it’s hard to find the way to the office door. Rang bell for quite a while before anyone showed up. Someone lurking around in the corner peaking from behind a tree on occasion in the parking lot. Air condition unit rocked but room smells a bit musty. Curtains, linens, furniture and bedspread very old. Pretty expensive for not having coffee, breakfast, pool, etc. Staff was nice though!
Séjour de 2 nuits en juin 2021

2/10 Horrible

Jennifer

Les points faibles : Personnel et service
Terrible hotel
Management took over an hour to check me in. Then before check out management was peeking into the window. Creepy 💀
Séjour de 1 nuit en juin 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I did not like the location, the tenants, the staff. IT was very expensive for the quality.
Séjour de 1 nuit en juin 2021

4/10 Médiocre

Esther

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
No review
Séjour de 1 nuit en mai 2021
Réponse de julie le 21 juin 2021
thank you