Suite Royale, 1 chambre, vue partielle sur l'océan (Windsor One Bed Butler Royal) | Minibar, coffres-forts dans les chambres, chambres insonorisées
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Avis sur Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only
West Bay Street, Cable Beach, Nassau, New Providence

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 306 avis sur 699." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 699." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 699." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 699." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 699." "

8,6/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
le service et la nourriture sont excellents la plage est petite
Séjour de 4 nuits en décembre 2019
Réponse de Hugo Perez le 26 déc. 2019
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel et très agréable et serviable. Le cadre est magnifique.
Séjour de 6 nuits en juin 2019
Réponse de Hugo Perez le 27 juin 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Amber

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Food service was horrible. Everything else was amazing!!!!
Séjour de 5 nuits en mai 2024

8/10 Bien

Raymond

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mai 2024

8/10 Bien

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de HP le 22 mai 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Satisfaisant

SHANINE

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de HP le 31 mars 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Satisfaisant

Jane

Voyage en couple
Decent trip overall. Price point is high for what you’re getting, preferred our trip to Sandals Grande St Lucia. Service needs to be improved at this location, phoned multiple times to get bathroom refreshed and no one would come. Had to go the last morning with a couple of toilet paper squares since no one would give us more toilet paper.
Séjour de 4 nuits en mars 2024
Réponse de HP le 31 mars 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

DAISY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de HP le 26 mars 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Horrible

James

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
i was turned away at check in because i was recently separated from my wife before getting there and was told i could not be there alone
Séjour de 6 nuits en décembre 2023
Réponse de HP le 4 mars 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Bien

Jennifer, East Hanover

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Overall the stay met expectations. The food was average to very good. The main pool was heated, which was a plus because it got chilly at times. The off shore island was beautiful, but due to weather conditions we were diverted to a bus and then a choppy boat ride- took over an hour to get there, and then they closed up early- the last shuttle was listed as 4 pm but they made everyone leave at 3:30. To top it off, there was only one small bus waiting to take us back to the resort- hotel guests were stuck waiting with the rest of the staff who hadn’t grabbed seats on the first bus! When a guest asked a staff member why the island was closing up early he shrugged and said “well sometimes it rains”. It was not raining and did not rain that evening… The hallway carpet in the hotel smelled awful. The rooms were clean. It was noisy due to construction at the resort. Also staff was very loud in the hallways in the mornings.
Séjour de 5 nuits en février 2024
Réponse de HP le 27 févr. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Guendolyn S

Séjour de 4 nuits en février 2024
Réponse de HP le 26 mars 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Médiocre

Eduardo

Séjour de 3 nuits en février 2024
Réponse de HP le 23 févr. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Guy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The highlight of the property was the private island, which was a wonderfully relaxed and calm place to visit. The overall highlight of the holiday was the quality of the service and hospitality. Absolutely everyone on the staff presented a sunny and helpful attitude making it almost unique in our experience. Amongst a universally excellent team, special mentions have to go to - Selina in customer relations Nichola and Logesh butler services Nicole on the beach Joel on the island Alejandro (sic?) in water sports. Our first sandals experience, but will not be our last
Séjour de 9 nuits en janvier 2024
Réponse de HP le 9 févr. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Alexander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property. Friendly and helpful staff. Delicious and plentiful food and drink options.
Séjour de 5 nuits en janvier 2024
Réponse de HP le 5 févr. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Bien

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great place ! The staff was extremely friendly and helpful all week.
Séjour de 4 nuits en janvier 2024
Réponse de HP le 22 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 Bien

helen

Voyage en couple
Les points forts : Propreté et équipements
Séjour de 8 nuits en janvier 2024
Réponse de HP le 22 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de HP le 9 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Satisfaisant

Kelly Suzanne

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en décembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Satisfaisant

colleen

Voyage en couple
Les points faibles : Équipements
food was limited. No buffet,
Séjour de 13 nuits en décembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Satisfaisant

Evon Eugenia

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Bien

Maksym

Séjour de 6 nuits en décembre 2023
Réponse de HP le 22 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Hugh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and excellent service
Incredibly attentive and helpful staff which made the holiday even more enjoyable. Everything was accommodated including providing a temp room to change in on last day after checkout because flight was not until late evening.
Séjour de 7 nuits en décembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Katharina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Amarjot, WOODBRIDGE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Horrible

John

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
In 39 years of travel, this was the worst experience I’ve ever had. I would suggest staying anywhere else. Waste of time and money.
Séjour de 4 nuits en novembre 2023
Réponse de HP le 9 janv. 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Bien

lyndsay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en novembre 2023
Réponse de HP le 11 déc. 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall.

6/10 Satisfaisant

claudia Mercedez Cortez

Voyage en couple
Trying to sell us on everything from pictures to future stays. Was too much soliciting. Beach was not great on property. Best experience was private island. Staff seemed very disorganized and unmotivated. Service was spotty at best.
Séjour de 4 nuits en novembre 2023
Réponse de Sara le 1 déc. 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

PENELOPE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the excellent service, choice of restaurants, cleanliness, comfortable beds, spaciousness, 'all-in' vacation, choice of pools. Meet and greet service. Transport to airport. Didn't like? Lack of toilet provision in open areas. No sun loungers available for those with mobility issues. At times, the loud music. Overall it was excellent
Séjour de 4 nuits en novembre 2023
Réponse de Sara le 1 déc. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Huy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 4 nuits en novembre 2023
Réponse de Sara le 16 nov. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Satisfaisant

Caroline

Séjour de 4 nuits en novembre 2023
Réponse de Sara le 1 déc. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

4/10 Médiocre

Robert

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de HP le 6 nov. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Solange

Séjour de 5 nuits en octobre 2023
Réponse de Sara le 27 nov. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Satisfaisant

Erica

Séjour de 5 nuits en octobre 2023
Réponse de HP le 8 nov. 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Rosalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I celebrated our 25th wedding anniversary. When we arrived we were escorted to our room by our own private Butler. The room was decorated with roses, balloons and champagne. The butlers were amazing set up cooler by beach/pool each morning based on our choice where we wanted to spend day. Throughout the day they would callus on private phone they privided us with just to see if we needed anything. I would definitely return to one of their other properties to stay again.
Séjour de 5 nuits en octobre 2023
Réponse de Sara le 16 oct. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Satisfaisant

RONALD HUGH, Olathe

Séjour de 8 nuits en septembre 2023
Réponse de HP le 31 oct. 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

4/10 Médiocre

Samantha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We booked this place for a week for our honeymoon, this was our first Sandals experience and it felt more like a cheap Mexico resort to be honest. It was very disappointing, expensive and we would never go back. The pros: the island is really the only great thing about this place. Overall the food at the resort was decent, nothing really stood out. We went to every restaurant. Most of the staff was friendly. The cons: our hallway to our room was absolutely disgusting our entire trip. There were many leaks during our time, at one point there was 9 holes in the walls (fixing leaks), we had puddles of water that we walked through in our hallway many times, they just let the water sit and air dry so I’m sure there’s mold all over this place, it smelled so gross we dreaded going to our room, at one point someone set a plate of eggs down on the grass at the resort and no one picked them up our entire 7 day trip, the island was shut down multiple days, the bartenders don’t know how to make drinks, the ratios were terrible besides 1 person who we tried to do most of our drink ordering through. The entertainment at night was just disappointing. There was no night life. If I could do it all over again, we wish we wouldn’t have booked this place. It was so expensive and a complete waste of money.
Réponse de HP le 27 sept. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

4/10 Médiocre

Bryan

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I was really excited for my stay at Sandals Royal Bahamian to celebrate my 20 year anniversary. Unfortunately, it wasn’t the experience I feel I should have had based on what I paid. There are pros and cons to this visit. The Pro’s - the employees are very polite and smiling all the time. Food options are good and better than most all inclusives I have been to. Activities at the fun pool were great and a good time. The Sandals island beach was great with a great setup. Cons - when I arrived I asked at the front desk if I was able to upgrade to an ocean view room and that I understand I would have to pay the difference. The room wasn’t available through Travelocity but sandals customer service said there was a room available and I would have to ask for it at check in. The person checking me in said they would let me know about the room and then never called or got back to me. There was a room that must have had a bad plumbing leak that caused the entire hallway area by our door to be soaked. Every time we came and went from our room it smelt and we had to walk in a saturated carpet. We had dinner at LaPlume and when we arrived the dining area was extremely hot. We asked the server and she said yes it is hot and the AC must not have been working. We were assuming that it would come back on soon but I didn’t. So we had to be in formal clothes (long pants for men) and had sweat dripping down our faces while we ate.
Réponse de Sara le 26 sept. 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Raymond

Voyage en couple
Les points forts : Équipements
Very lush and clean. Able to take walks.
Séjour de 3 nuits en septembre 2023
Réponse de HP le 13 sept. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Julian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great resort
Séjour de 4 nuits en septembre 2023
Réponse de HP le 11 sept. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Médiocre

Holly

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were very disappointed in our stay at Sandals Royal Bahamian resort. 1 of the 2 rooms we booked was awful. The air conditioning was leaking the entire time we were there and the shower was only providing scolding hot water. We asked several times for both to be fixed. It took them two days to fix the water issue and they never fixed the air conditioner leak. The day before we left, the scolding hot water was back. So, technically, they never fixed it. We were not provided to move to other rooms or to be upgraded due to our issues or even money back. Additionally, my husband and I were celebrating our anniversary and were supposed to have something special done for us in our room. They screwed that up as well by delivering the surprise to the wrong room. That was never rectified either. Based on this, we will likely never stay at another Sandals resort. The only thing good about the stay was the fabulous beaches and water, and the very nice Bahamian people.
Réponse de HP le 5 sept. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Alberto

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de HP le 30 août 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Kandace

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a wonderful experience! ALL of the staff provided amazing service!
Séjour de 5 nuits en août 2023
Réponse de Sara le 21 août 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Adner

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de HP le 16 août 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was excellent. Would recommend Bahamian Sandal.
Séjour de 3 nuits en juillet 2023
Réponse de HP le 16 août 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Catherine E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de HP le 7 août 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2023
Réponse de HP le 31 juil. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Hilton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great
Séjour de 3 nuits en juillet 2023
Réponse de HP le 31 juil. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best thing about Sandals Royal Bahamian was the staff. Mickey at Butch's Chophouse made my birthday dinner INCREDIBLY special (one I will never forget) and brought the whole staff out to sing to me and bring a special cake. Rio was our photographer who was incredibly generous with his time and made us feel very comfortable while he posed and worked with us. His photography skills were amazing too! Finally, Prince served our private candle-lit dinner at the beach. He was so charming and funny. We are so thankful for all of the staff and service members who made our time at Sandals so fun and memorable.
Réponse de HP le 31 juil. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

MI RYE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de HP le 26 juil. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Dennis W

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SANDALS was wonderful staff was great
Séjour de 4 nuits en juillet 2023
Réponse de HP le 26 juil. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards