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Avis sur Hotel Napa Valley, Ascend Hotel Collection

3 out of 5
Hotel Napa Valley, Ascend Hotel Collection
1556 Polk St, Napa, CA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 397 avis sur 547." "
Note des voyageurs de 8 (Bien), d’après 104 avis sur 547." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 547." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 547." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 547." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Boris

Séjour de 3 nuits en avril 2022
Réponse de Dolly le 14 avr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards,

8/10 Bien

Lucie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Dolly le 27 janv. 2020
Thank you for staying with us. Regards,

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort à Napa
Situé à deux rues du centre de Napa, il s'agit d'un hôtel avec beaucoup de cachet. Les chambres sont petites mais très confortables avec même une cheminée et un bain à remous dans la notre.
Séjour de 1 nuit en octobre 2019
Réponse de Dolly le 27 oct. 2019
Thank you for the review. We are glad that you had enjoyed your stay with us. We hope to see you again the next time you are in Napa. Regards, Dolly

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location to visit Napa valley
Un B&B aménagé dans un beau bâtiment historique situé dans un quartier résidentiel tranquille, le tout juste à quelques rues du centre et les restos. Literie confortable et un excellent déjeuner est servi. La dégustation de vin 5 à 7 a été très appréciée après une journée de visite dans la vallée.
Séjour de 2 nuits en mai 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room and staff.
Nice room and staff. The rooms are small.packed.more than 2 nights would be demanding
Séjour de 1 nuit en février 2018

10/10 Excellent

Jeremey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a quaint retreat.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent cosy and well equipped with every necessity. The breakfast was beyond excellent and an unexpected bonus! Will go back anytime, any day!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gail

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property!
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Beth

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My room was tiny, the AC was inadequate and the room was a hotbox all night, and the bathroom tiles kept coming up and sticking to my feet. I looked for someone who worked there several times during the afternoon and evening and never found anyone.
Séjour de 1 nuit en avril 2024
Réponse de Dolly le 3 mai 2024
Thank you for your feedback. We appreciate you bringing these concerns to us. Our staff is onsite and available 24 hours via phone and in person as needed. Thank you for staying with us.

10/10 Excellent

kerry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charming place. Spotless. Staff adorable-simply couldn’t do enough for us. Breakfasts. Delish.
Séjour de 3 nuits en avril 2024
Réponse de Dolly le 22 avr. 2024
It's great to hear that you enjoyed your stay at the Hotel Napa Valley. Thank you for staying with us. We appreciate your business.Regards,

10/10 Excellent

Sharon

Voyage en couple
Furniture in common sitting areas very uncomfortable, not conducive to visiting with others.
Séjour de 4 nuits en avril 2024
Réponse de Dolly le 22 avr. 2024
Thank you for staying with us. We appreciate your business, we hope to see you again.Regards,

10/10 Excellent

Alfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great cozy cottage - a short walk to downtown.
Séjour de 1 nuit en avril 2024
Réponse de Dolly le 19 avr. 2024
Thank you for staying with us.

10/10 Excellent

Jackie, San Diego

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is so charming. The breakfast was delicious. I love that you can walk to nearby restaurants. Will stay again.
Séjour de 1 nuit en avril 2024
Réponse de Dolly le 13 avr. 2024
Thank you for your feedback. We're glad to hear that you had enjoyed your stay with us, truly our location is unbeatable, we can't wait to host you again.

8/10 Bien

Susan

Lovely old fashioned room with full bath. Clean, cozy. Good parking available on the premises
Séjour de 1 nuit en mars 2024
Réponse de Dolly le 13 avr. 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Donald

Voyage en couple
Beautiful and charming. The room was absolutely gorgeous. I love all the attention to detail of the decor.
Séjour de 2 nuits en mars 2024
Réponse de Dolly le 13 avr. 2024
Thank you for your feedback, we're glad to hear that you enjoyed your stay with us, we hope to see you again.

6/10 Satisfaisant

Joe

Voyage d’affaires
Les points forts : Personnel et service
Room was a little outdated. Ceiling fan didnt work, nice bathtub but the jets ran from an external pump which was extremely loud, multiple light bulbs were out, there was only 1 electrical outlet in the living area, only standard cable for TV. There were no screens on the windows so couldn't leave them open. The bed was really comfortable though. The Inn Keeperwas helpful amd responsive, though nobstaff are on site.
Séjour de 1 nuit en mars 2024
Réponse de Dolly le 23 mars 2024
Thank you for your feedback. We appreciate you letting us know how your stay went, and thank you for staying with us. We will definitely look into the things you had mentioned. Hope to see you again.Thanks,

10/10 Excellent

cathy, Reno

Séjour de 1 nuit en mars 2024
Réponse de Dolly le 13 avr. 2024
Thank you for staying with us.

10/10 Excellent

Samantha

Séjour de 3 nuits en mars 2024
Réponse de Dolly le 13 avr. 2024
Thank you for staying with us.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Breakfast. Wonderful staff!
Séjour de 1 nuit en mars 2024
Réponse de Dolly le 13 avr. 2024
Thank you for staying with us. We hope to see you again the next time you are in the Napa area.

10/10 Excellent

Toshiko

Les points forts : Propreté
Good communication, cleanliness, easy check in.
Séjour de 1 nuit en mars 2024
Réponse de Dolly le 13 avr. 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quaint and nice … loved the history. Dolly was a fantastic host. Breakfasts and basement dining area were excellent!
Séjour de 2 nuits en février 2024
Réponse de Dolly le 23 mars 2024
Thank you for your feedback. We hope to see you again and thank you for staying with us.Regards,

10/10 Excellent

Kathleen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property was in a great spot in the historic Napa close to amazing restaurants and shops. We had a great stay here.
Séjour de 2 nuits en février 2024
Réponse de Dolly le 13 avr. 2024
Thank you for your feedback. We're glad to hear that you had a wonderful stay with us at the Hotel Napa Valley. We hope to see you again, and thank you for staying with us.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Dolly le 23 mars 2024
Thank you for staying with us.

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an excellent option! So close and convenient by all our reservations. Will be staying again when I return!
Séjour de 2 nuits en février 2024

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful weekend getaway hosted by Dolly. Just what we needed!
Séjour de 1 nuit en janvier 2024
Réponse de Dolly le 23 mars 2024
We're glad to hear that you had enjoyed your stay with us. We hope to see you again.Regards,

8/10 Bien

Betty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Napa overnight stay
An impromptu visit to Napa for Lighted Art Festival, Hotel is in good condition, old Victorian house. Water pressure for shower was not very strong, room needs new mattress as half of it is much lower and felt like feel could feel mattress coils.
Séjour de 1 nuit en janvier 2024
Réponse de Dolly le 26 janv. 2024
Thank you for your feedback. We're glad to hear that ypu enjoyed your stay with us. We hope to see you again.Regards,

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guaranteed Relaxation
Lovely, quaint cottage takes you back to another era! Rooms and cottages located in a large Victorian house. Loaded with all necessities plus book library, large dvd collection and board games. Coffee, tea, water coolers and snacks available throughout hotel. Favorite part were jacuzzi and fireplace, guaranteed relaxation! We really appreciate being able to include our pup in our stay!!!
Séjour de 1 nuit en janvier 2024
Réponse de Dolly le 5 févr. 2024
Thank you for your feedback. We're glad to hear that you had enjoyed the fireplace and the jacuzzi in your room. We hope to see you again and thank your for staying with us.Regards,

10/10 Excellent

Rita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect romantic gateway
We had a great stay. We upgraded to a king room with spa tub which was really nice. Breakfast was yummy. Service was really friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Dolly le 5 févr. 2024
Thank you for your feedback. We're glad to hear that you enjoyed your stay with us at the Hotel Napa Valley. We hope to see you again the next time you are in Napa.Regards,

8/10 Bien

Adam

Séjour de 1 nuit en janvier 2024
Réponse de Dolly le 15 janv. 2024
Thank you for staying wit us.Regards,

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gem in Napa
We love Hotel Napa Valley. Great price, walk to downtown and the breakfast is awesome. Also the staff is amazing. Dolly is so nice and works really hard. We will definitely be back.
Séjour de 2 nuits en décembre 2023
Réponse de Dolly le 15 janv. 2024
Thamk you for your feedback. We're glad to hear that you had a great stay with us at the Hotel Napa Valley. We hope to see you again.Regards,

10/10 Excellent

Susan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Dolly le 28 nov. 2023
Thank you so much for staying with us. We hope to see you again.

10/10 Excellent

Mara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful Victorian hotel with fantastic breakfast! We found it a very cozy and charming place to stay for our Anniversary trip - this b&b ended up being my favorite part of our stay in Napa!
Séjour de 2 nuits en novembre 2023
Réponse de Dolly le 22 nov. 2023
Thank you so much for reviewing your stay with us. It's great to hear that you had enjoyed your stay.Thank you.

10/10 Excellent

Roger

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 2 nov. 2023
Thank you for staying with us.

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 2 nov. 2023
Thank you for staying with us.

10/10 Excellent

Colleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dolly and her staff were friendly & great communicators! Excellent breakfast! Walking distance to many great shops & restaurants!
Séjour de 2 nuits en octobre 2023
Réponse de Dolly le 2 nov. 2023
Thank ou for taking the time to review your stay ith us at the Hotel Napa Valley. We're glad to hear that you had enjoyed your stay with us. We hope to see you again.

10/10 Excellent

sherry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Old Fashion Napa with Modern Amenities
Séjour de 2 nuits en octobre 2023
Réponse de Dolly le 27 oct. 2023
Thank you so much for staying with us. We hope to see you again.Regards,

10/10 Excellent

Joanne

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy checkin and Dolly was professional and helpful.
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 25 oct. 2023
Hi Ms Joanne,Thank you so much for staying with us. We hope to see you again.Regards,

10/10 Excellent

Lisa A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved Our Stay
Believe it or Not, This Was our 1st Stay at a Bed n Breakfast and Dolly the Manager Did Not Disappoint! We started Texting and She Even had a Chilled Bottle of Wine Waiting For Us. I Love Vintage Places and There was Something Magical Around Every Corner to See. The Room was Cozy with a An Antique Bed, Even a Faux Fireplace that Was Heating the Room as Well as a State of the Art AC System. The Private Bath even had a Jacuzzi Jetted Tub! Definitely Would Return!
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 23 oct. 2023
Thank you for a perfect 10! We appreciate you taking the time on reviewing your stay with us. It's always great to hear positive comments from our guests. We can't wait to share all your great comments to the rest of the staff. We hope to see you again. Thank you for staying with us.Regards,

10/10 Excellent

Joseph, Lower Lake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 23 oct. 2023
Thank you for staying with us.

10/10 Excellent

Terry

Séjour de 2 nuits en octobre 2023
Réponse de Dolly le 23 oct. 2023
Thank you for staying with us.

10/10 Excellent

Gail

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely hotel in Napa
We only stayed one night on the way to the eclipse in Oregon , but Dolly was very helpful. Breakfast included a fresh fruit salad, a mini—soufflé with spinach and cheese, and a fresh croissant. Also juice and coffee.
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 23 oct. 2023
We appreciate you taking the time on reviewing your stay with us. It's great to hear that you had enjoyed your stay. We hope to see you again and thank you for staying with us. Regards,

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté et équipements
What a lovely character inn. Very clean and neat. Breakfast was wonderful! Amvic, Dolly and the rest of the staff were all accommodating, helpful and nice. We’re glad we stayed here even just for night.
Séjour de 1 nuit en octobre 2023
Réponse de Dolly le 23 oct. 2023
Thank you so much for your review. It's great to hear that you had enjoyed your stay with us. We hope to see you again the next time you are in Napa.Regards,

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay!
Séjour de 3 nuits en octobre 2023
Réponse de Dolly le 10 oct. 2023
Thank you for staying with us.

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A gem hotel
The hotel is walking distance from downtown and has ample parking. The innkeeper, Dolly, is fantastic, helpful and friendly. She takes great pride in her work and representing the hotel. Since you are on a neighborhood you may experience some noise from the street but it is tolerable.
Séjour de 2 nuits en octobre 2023
Réponse de Dolly le 23 oct. 2023
Thank you for the perfect 10! It is our goal to impress our guests with our service, and it's always great to hear that our guests were satisfied with their stay. Thank you for staying with us, appreciate you! See you next time.Regards,

10/10 Excellent

Alfredo

Séjour de 1 nuit en septembre 2023
Réponse de Dolly le 23 oct. 2023
Thank you for staying with us.

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dolly was fantastic communicating about check in/check in codes. Super friendly the next morning when we met her at breakfast. Room was very clean, breakfast was outstanding. Cute snack bar in the lobby with fresh cookies, fruit, candy and granola bars available if you need a snack.
Séjour de 1 nuit en septembre 2023
Réponse de Dolly le 23 oct. 2023
Thank you so much for your feedback, it's great to hear that you had enjoyed your stay with us. We truly appreciate your 5 star review. We hope to see you again the next time you are in Napa.Regards.

10/10 Excellent

Matthew P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was great and friendly
Séjour de 2 nuits en septembre 2023
Réponse de Dolly le 19 sept. 2023
Thank you so much for staying with us. We hope to see you again.

4/10 Médiocre

Colleen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was very tiny and in poor repair
Séjour de 1 nuit en septembre 2023
Réponse de Dolly le 19 sept. 2023
Thank you for staying with us.

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Dolly le 23 sept. 2023
Thank you for staying with us. We hope to see you again.