Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
4 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022
Réponse de Rebecca-Assistant General Manager le 6 oct. 2022
Jean, Thank you for taking the time to review our hotel. We appreciate the wonderful feedback!
8/10 Bien
Voyageur vérifié
19 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en octobre 2019
Réponse de Amber le 20 oct. 2019
Thank you for taking the time to review our hotel. We are very pleased to hear that we were able to make your stay a lot more enjoyable through our staff and services. If there was anything we could have also done better please let us know. We look forward to seeing you again in your next trip to Napa Valley. Sincerely, Amber Aoki -Front Desk Supervisor
10/10 Excellent
Voyageur vérifié
Voyage en couple
15 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Rebecca-Assistant General Manager le 20 juil. 2019
Anonymous,
Thank you for taking the time to review our hotel. We appreciate the wonderful feedback. We are happy to hear that our location suited your needs and you enjoyed the wine tasting, pool and gym.
We hope to see you again on your next trip to Napa Valley.
Rebecca-Assistant General Manager
8/10 Bien
Voyageur vérifié
30 déc. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de Kalah Williams (Front Desk Supervisor) le 30 déc. 2018
Thank you for your feedback on your most recent stay. We hope to see you again in the future!
10/10 Excellent
Josh
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josh
Séjour de 4 nuits en mai 2024
Réponse de Darian Dickerson ||Operations Manager|| le 22 mai 2024
Thank you for your feedback!We are glad to hear that you enjoyed the fantastic restaurants that surround us and hope to see you again soon!
8/10 Bien
Bianka
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bianka
Séjour de 1 nuit en mai 2024
Réponse de Darian Dickerson ||Operations Manager|| le 22 mai 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!
10/10 Excellent
Sebastian
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastian
Séjour de 3 nuits en mai 2024
Réponse de Darian Dickerson ||Operations Manager|| le 19 mai 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!
10/10 Excellent
Francis
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francis
Séjour de 2 nuits en mai 2024
Réponse de Melissa Samonte | Director of Sales le 13 mai 2024
Hi Francis, thank you for your feedback! We hope to get the opportunity to host you again. Cheers,
10/10 Excellent
Juan
Voyage d’affaires
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mai 2024
Réponse de Darian Dickerson ||Operations Manager|| le 11 mai 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!
10/10 Excellent
Alberto, Bakersfield
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alberto
Séjour de 1 nuit en mai 2024
Réponse de Darian Dickerson ||Operations Manager|| le 11 mai 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!
10/10 Excellent
Pedro, doral
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pedro
Séjour de 2 nuits en avril 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 7 mai 2024
Hello and thank you!We are glad to hear you enjoyed your stay with us.We hope to see you again soon!
8/10 Bien
timothy
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
timothy
Séjour de 1 nuit en avril 2024
Réponse de Darian Dickerson ||Operations Manager|| le 7 mai 2024
Thank you for completing the post-stay review! Any feedback is greatly appreciated. We hope to see you again soon!
10/10 Excellent
Rena
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rena
Séjour de 2 nuits en avril 2024
Réponse de Darian Dickerson ||Operations Manager|| le 7 mai 2024
Thank you for your sharing your stay experience with us.We are sorry to hear about your experience and hope to see you again soon for another chance at providing a comfortable stay!
10/10 Excellent
THERESE
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THERESE
Séjour de 1 nuit en avril 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 7 mai 2024
Thank you for sharing your experience with us!We are glad to hear that you enjoyed your stay with us and we appreciate your feedback!!We hope to see you again soon.
4/10 Médiocre
Jose
Voyage en famille
27 avr. 2024
Les points faibles : Équipements
Jose
Séjour de 1 nuit en avril 2024
Réponse de Darian Dickerson ||Operations Manager|| le 7 mai 2024
Thank you for providing feedback on your stay with us.We are sorry to hear that you felt unsafe during you stay due to the issue of encountering nearby homeless persons.We hope to see you again for another chance to provide a comfortable and relaxing stay!
10/10 Excellent
John
Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Melissa Samonte | Director of Sales le 8 avr. 2024
Hi John, thank you for your feedback. We hope to host you again in the future. Cheers!
6/10 Satisfaisant
Barbara Ann
Voyage en famille
6 avr. 2024
Barbara Ann
Séjour de 2 nuits en avril 2024
Réponse de Melissa Samonte | Director of Sales le 8 avr. 2024
Hi Barbara, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to host you again in the future. Cheers!
6/10 Satisfaisant
Sy
Voyage en couple
1 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Sy
Séjour de 1 nuit en mars 2024
Réponse de Melissa Samonte | Director of Sales le 8 avr. 2024
Hi Sy, thank you for your feedback. We hope to host you again in the future once our pool and hot tub has been reopened.Cheers!
2/10 Horrible
Mehrdad
29 mars 2024
Les points faibles : Propreté, personnel et service, équipements
Mehrdad
Séjour de 3 nuits en mars 2024
Réponse de Aprill Taylor le 31 mars 2024
Subject: Thank You for Your Feedback on Your Stay at Hampton Inn & Suites NapaDear [Guest's Name],I wanted to personally express my gratitude for choosing Hampton Inn & Suites Napa and for sharing your feedback regarding your recent stay with us. Your opinion is invaluable to us as it helps us gauge our performance and identify areas where we can enhance our services to better meet the needs of our guests.I understand from your review that you were disappointed by the unforeseen closure of our pool and hot tub area during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all our amenities are available for our guests to enjoy, and we regret that we fell short in this instance. Rest assured, we are addressing this matter internally to prevent similar occurrences in the future.Additionally, I would like to address your concerns regarding bed bugs mentioned in your review. As per our conversation, our team thoroughly inspected the room following your report, and we were unable to find any evidence of bed bugs. However, your feedback is taken seriously, and we will continue to monitor the situation closely to maintain the highest standards of cleanliness and comfort for our guests.Your comments will be shared with the relevant departments within our team, and we are committed to making the necessary improvements based on your feedback.Once again, thank you for taking the time to share your thoughts with us. If you have any further feedback or questions, please feel free to reach out to me directly. It would be my pleasure to assist you in any way I can.Best regards,Aprill TaylorAssistant General ManagerHampton Inn & Suites, Napa945 Hartle Ct.Napa, CA 94559Phone: (707) 255-4000 x 2003Direct: (707) 690-3073
10/10 Excellent
Gabriel
25 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en mars 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 31 mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!
10/10 Excellent
Ailene
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ailene
Séjour de 2 nuits en mars 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 7 mai 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay with us and hope to see you again soon!
8/10 Bien
Eduardo
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 2 nuits en mars 2024
Réponse de Melissa Samonte | Director of Sales le 8 avr. 2024
Hi Eduardo, thank you for your feedback. We hope to host you again in the future. Cheers!
10/10 Excellent
Nicole
Voyage en groupe, Voyage d’affaires
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 21 mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.
10/10 Excellent
Parimal, Sunnyvale
10 mars 2024
Parimal
Séjour de 1 nuit en mars 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 31 mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!
10/10 Excellent
Ma Sonia
5 mars 2024
Ma Sonia
Séjour de 1 nuit en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 27 mars 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.
10/10 Excellent
I Chun
29 févr. 2024
I Chun
Séjour de 2 nuits en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 21 mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.
4/10 Médiocre
Dennis
Voyage en famille
20 févr. 2024
Les points faibles : Propreté, personnel et service, confort de la chambre
Dennis
Séjour de 3 nuits en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 22 févr. 2024
Thank you for review!We thrive to make every stay as comfortable as possible. I see we have fallen short in providing you with the best service possible. I would love to hear about your stay so that we can improve our service for you and others in the future.Would you mind sharing with me what we can do better in the future to make your stay more enjoyable?
6/10 Satisfaisant
Juan
Voyage en famille
20 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Juan
Séjour de 3 nuits en février 2024
Réponse de Melissa Samonte | Director of Sales le 8 avr. 2024
Hi Juan, thank you for your feedback! We hope to host you again in the future once our pool and sauna has reopened. Cheers!
8/10 Bien
Alejandra
20 févr. 2024
Les points forts : Personnel et service
Alejandra
Séjour de 1 nuit en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 23 févr. 2024
Thank you for your feedback!We thrive to make every stay as comfortable as possible. I see we have fallen short of providing the best service.Would you mind sharing what we can improve on so that we can better serve you and others in the future?
10/10 Excellent
Roberto
19 févr. 2024
Roberto
Séjour de 3 nuits en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 27 mars 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.
10/10 Excellent
Analyn, Irvine
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Analyn
Séjour de 2 nuits en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 23 févr. 2024
Thank you for your feedback!We are glad to hear that your stay was great! Rest assured we will address the issue with the door. Thank you for making us aware of this!We hope to see you again!
10/10 Excellent
Josef
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wet Napa comfortable stay!
Josef
Séjour de 2 nuits en février 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 23 févr. 2024
Thank you for your feedback! We are glad to hear that you enjoyed your stay here with us at the Hampton Inn & Suites, Napa. We hope to see you again soon!
8/10 Bien
Francisco
Voyage en famille
13 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Francisco
Séjour de 2 nuits en février 2024
Réponse de Melissa Samonte | Director of Sales le 8 avr. 2024
Hi Francisco, thank you for your feedback! We hope to host you again in the future. Cheers!
8/10 Bien
Elvis
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elvis
Séjour de 1 nuit en février 2024
10/10 Excellent
Tom
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tom
Séjour de 1 nuit en janvier 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 12 févr. 2024
Thank you for your feedback!I am glad to hear that you enjoyed the complimentary breakfast during your stay! We hope to see you again soon and provide another delicious breakfast experience for you.
8/10 Bien
Timothy, Las Vegas
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en janvier 2024
Réponse de Darian Dickerson | Front Desk Supervisor le 29 janv. 2024
Thank you for your feedback, Timothy!We appreciate your input as it helps us to provide optimal service to you, our guest. I'm sorry to hear that the bathroom was not cleaned during your stay. We try our best to make your stay feel as comfortable as possible and hope to have the opportunity to host you in the future.
4/10 Médiocre
Michael
24 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Darian Dickerson le 24 janv. 2024
Thank you for taking the time to provide feedback to us about your recent stay experience. Feedback like this helps us recognize areas of improvement and to provide exceptional service to our guests.I understand that your experience here at the Hampton Inn & Suites, Napa, was not as comfortable as possible due to the current refreshing of our property. We do our best to maintain comfortable spaces for our guests and with this refresh we will be able to provide comfortable, stylish, and clean rooms for future stays.Thank you for your feedback!
10/10 Excellent
Regina
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en janvier 2024
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 12 févr. 2024
Thank you for your feedback!We are glad to hear that your stay was comfortable while we are experiencing a refresh. We hope you enjoyed the new look and hope to host you again soon!
10/10 Excellent
Dannie
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dannie
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Junhan
Voyage en groupe
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Junhan
Séjour de 2 nuits en janvier 2024
4/10 Médiocre
Jamie
18 janv. 2024
Les points faibles : Propreté
Jamie
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
mariecon, Merced
Voyage en famille avec de jeunes enfants
15 janv. 2024
Les points faibles : Équipements
mariecon
Séjour de 1 nuit en janvier 2024
Réponse de Darian - Front Desk Supervisor le 20 janv. 2024
Hello and thank you for your feedback as it helps us to better ourselves to provide high quality service to you, our guest.I understand from your feedback that we have fallen short of providing you with exceptional service. Please accept my sincerest apologies for us not taking the initiative to resolve the scalding water issue and for not ensuring that the room we moved you to was sufficient and free of any issue. Our goal is for every guest to feel at-home and as comfortable as possible.
10/10 Excellent
CARMEN
13 janv. 2024
CARMEN
Séjour de 1 nuit en décembre 2023
8/10 Bien
Jennifer
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en janvier 2024
8/10 Bien
Jose
5 janv. 2024
Jose
Séjour de 1 nuit en décembre 2023
8/10 Bien
Andrey
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrey
Séjour de 2 nuits en décembre 2023
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 23 févr. 2024
Hello and thank you for your feedback!We are happy to hear that you enjoyed your stay with us here at the Hampton Inn & Suites, Napa. We hope to see you again soon!
10/10 Excellent
Silvia
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Silvia
Séjour de 3 nuits en décembre 2023
Réponse de Darian Dickerson ||Front Desk Supervisor|| le 21 mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.
8/10 Bien
Gregory
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en décembre 2023
8/10 Bien
Celestino
27 déc. 2023
Celestino
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Desiree
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here!!! It’s awesome
Desiree
Séjour de 1 nuit en décembre 2023
Réponse de Melissa Samonte | Director of Sales le 27 déc. 2023
Hi Desiree, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!