Avis sur Somerset Westview Nairobi
Somerset Westview Nairobi
LR NO 1 1376 NYANGUMI ROAD, OFF LENANA ROAD KILIMANI, Nairobi
Avis
9,8
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,0/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Audrey S le 22 avr. 2024
Dear Sharon,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
8/10 Bien
Rebecca
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de Audrey S le 13 avr. 2024
Dear Rebecca, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Pamela
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Christina
Voyage d’affaires
27 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Christina
Séjour de 3 nuits en février 2024
Réponse de Audrey S le 29 févr. 2024
Dear Christina, Thank you for taking the time to share your stay experience with us. We find your feedback to be of significant value and are very disappointed to read your comments. Rest assured that this feedback has been reviewed with the concerned departments and we are putting corrective measures in place to ensure we are consistently delivering the best services to our guests.We do hope to welcome you back and provide a more memorable stay.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Georgina, Ramsey
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georgina
Séjour de 2 nuits en février 2024
Réponse de Audrey S le 26 févr. 2024
Dear Georgina, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Jonathan
7 févr. 2024
Jonathan
Séjour de 6 nuits en janvier 2024
Réponse de Audrey S le 8 févr. 2024
Dear Jonathan,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Dion
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dion
Séjour de 1 nuit en janvier 2024
Réponse de Audrey S le 2 févr. 2024
Dear Dion,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
David
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 15 nuits en janvier 2024
Réponse de Audrey S le 30 janv. 2024
Dear David,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Audrey S le 25 janv. 2024
Dear Guest,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Devoya, San Diego
Voyage en famille avec de jeunes enfants
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devoya
Séjour de 10 nuits en décembre 2023
Réponse de Audrey S le 29 déc. 2023
Dear Devoya,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Pamela
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en novembre 2023
Réponse de Audrey S le 8 déc. 2023
Dear Pamela,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful!
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Audrey S le 2 nov. 2023
Dear Guest, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Michael
16 oct. 2023
Michael
Séjour de 4 nuits en octobre 2023
Réponse de Audrey S le 27 nov. 2023
Dear Michael,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
James E.
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James E.
Séjour de 4 nuits en octobre 2023
Réponse de Audrey S le 17 oct. 2023
Dear James,Thank you for taking the time to leave a positive review. We look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Raven
Voyage en groupe
30 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raven
Séjour de 3 nuits en août 2023
Réponse de Audrey S le 5 sept. 2023
Dear Raven, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Linda
Voyage en groupe
17 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place to stay in Nairobi
Linda
Séjour de 4 nuits en août 2023
Réponse de Audrey S le 25 août 2023
Dear Linda, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Catherine Anne
Voyage en groupe
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine Anne
Séjour de 3 nuits en août 2023
Réponse de Audrey S le 13 août 2023
Dear Catherine, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Caroline
Voyage en famille
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 1 nuit en juillet 2023
Réponse de Audrey S le 4 août 2023
Dear Caroline, Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities and menu offerings. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff member who exceeded your stay experience. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Kathleen
13 juil. 2023
Kathleen
Séjour de 3 nuits en juillet 2023
Réponse de Audrey S le 4 août 2023
Dear Kathleen, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Ilmira
18 juin 2023
Ilmira
Séjour de 5 nuits en juin 2023
Réponse de Audrey S le 19 juin 2023
Dear Christopher, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Gina
Voyage en famille
14 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gina
Séjour de 5 nuits en juin 2023
Réponse de Audrey S le 16 juin 2023
Dear Gina,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Satomi
Voyage d’affaires
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satomi
Séjour de 4 nuits en mai 2023
Réponse de Audrey S le 20 mai 2023
Dear Satomi,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Risuna
8 mars 2023
Risuna
Séjour de 2 nuits en mars 2023
Réponse de Audrey S le 10 mars 2023
Dear Risuna,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Azad
Voyage d’affaires
20 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Azad
Séjour de 4 nuits en février 2023
Réponse de Audrey S le 20 févr. 2023
Dear Azad,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Mabvuto C
Voyage en couple
13 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mabvuto C
Séjour de 3 nuits en février 2023
Réponse de Audrey S le 14 févr. 2023
Dear Mabvuto,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Alexander
2 févr. 2023
Alexander
Séjour de 1 nuit en janvier 2023
Réponse de Audrey S le 4 févr. 2023
Dear Alexander,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
8/10 Bien
Kamille
31 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kamille
Séjour de 3 nuits en janvier 2023
Réponse de Audrey S le 2 févr. 2023
Dear Kamille,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Shiraz
25 janv. 2023
Shiraz
Séjour de 3 nuits en janvier 2023
Réponse de Audrey S le 27 janv. 2023
Dear Shiraz,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Christopher
Voyage en famille
24 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en janvier 2023
Réponse de Audrey S le 27 janv. 2023
Dear Christopher,Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff.We look forward to your continued patronage and in welcoming you back.Kind Regards,Audrey SambuGuest Service Manager
10/10 Excellent
Bill
17 janv. 2023
Bill
Séjour de 1 nuit en janvier 2023
Réponse de Audrey S le 27 janv. 2023
Dear Bill,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
HAMADY
6 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HAMADY
Séjour de 1 nuit en janvier 2023
Réponse de Audrey S le 27 janv. 2023
Dear Hamady,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
10/10 Excellent
Christopher
Voyage en famille
19 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Christopher
Séjour de 1 nuit en décembre 2022
Réponse de Audrey S le 20 déc. 2022
Dear Christopher, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager