Avis
8,2
Très bien
9,0/10
Propreté
8,4/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
3 mars 2024
Séjour de 3 nuits en février 2024
Réponse de PM le 22 avr. 2024
Dear Ingrid,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your stay at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.
8/10 Bien
Frédéric
Voyage d’affaires
12 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incontournable à Nairobi
Frédéric
Séjour de 5 nuits en février 2021
8/10 Bien
Frédéric
Voyage d’affaires
9 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable
Frédéric
Séjour de 2 nuits en mars 2021
10/10 Excellent
DOMINIQUE
26 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal location in town
DOMINIQUE
Séjour de 2 nuits en juin 2019
Réponse de Oliver Ogola - Ass. Front Office Manager le 3 juil. 2019
Dear Dominique,
Thank you for your review of the hotel.
We are delighted that you were able to enjoy the views of the national park and that you had a pleasant experience on your visit.
We look forward to hosting you once again on your next visit to Nairobi.
Best regards,
2/10 Horrible
victor
16 nov. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overbooking the hotel
victor
Séjour de 2 nuits en novembre 2017
10/10 Excellent
Xavier
12 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Xavier
8/10 Bien
Xavier, Roanne
18 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très agréable
Xavier
6/10 Satisfaisant
Benoit, Belgium
13 juin 2015
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Far too expensive for what it is!
Benoit
8/10 Bien
Voyageur vérifié
27 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
proche aéroport
Voyageur vérifié
8/10 Bien
Th, France
26 mars 2014
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice for short stay ... acceptable for longer
Th
4/10 Médiocre
Voyageur vérifié
20 août 2013
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Not amazing
Voyageur vérifié
8/10 Bien
Voyageur vérifié
25 juin 2013
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
10/10 Excellent
Hoffler, ,Kigali.
18 juin 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hoffler
10/10 Excellent
Voyageur vérifié
7 juin 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise on earth
Voyageur vérifié
8/10 Bien
Voyageur vérifié
31 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse
Voyageur vérifié
8/10 Bien
Rémy
20 juin 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien...
Rémy
10/10 Excellent
Jackie
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jackie
Réponse de PM le 28 mai 2024
Dear Jackie, Greetings from the Ole Sereni Hotel.Thank you for recommending our beautiful hotel with all its amenities. We are delighted to hear that you had a positive experience. We look forward to welcoming you back soon! Best Regards, Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Joan
21 avr. 2024
Joan
Séjour de 1 nuit en avril 2024
Réponse de PM le 14 mai 2024
Dear Joan,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are glad to hear that you enjoyed your time at our hotel and we look forward to welcoming you back in the future. Best Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Patrick
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en avril 2024
Réponse de PM le 22 avr. 2024
Dear Patrick, Greetings from the Ole Sereni Hotel.We are delighted to hear that you found our staff excellent. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon. Warm Regards, Patricia MutukuOle Sereni Hotel.
4/10 Médiocre
Joseph, Bronxville
15 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en avril 2024
Réponse de PM le 28 mai 2024
Dear Joseph,Greetings from the Ole Sereni Hotel. Thank you for your feedback. We are sorry to hear that you did not have a pleasant stay with us. We strive to provide a comfortable and well-maintained environment for all our guests, and we apologize for falling short in your experience. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better stay for future guests. Kind Regards,Patricia MutukuOle Sereni Hotel.
8/10 Bien
Birikti
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Birikti
Séjour de 2 nuits en avril 2024
Réponse de PM le 22 avr. 2024
Dear Birikti,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are glad to hear that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.
8/10 Bien
Ann-Marie
26 mars 2024
Les points forts : Propreté et personnel et service
Ann-Marie
Séjour de 5 nuits en mars 2024
Réponse de PM le 22 avr. 2024
Dear Ann-Marie, Greetings from the Ole Sereni Hotel. Thank you for your review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel and that our services met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.Kind Regards,Patricia MutukuOle Sereni Hotel.
6/10 Satisfaisant
VICTOR
13 mars 2024
VICTOR
Séjour de 2 nuits en mars 2024
Réponse de PM le 14 mars 2024
Dear Victor,Greetings from the Ole Sereni Hotel.Thank you for your feedback on your recent stay with us. We sincerely apologize for the inconvenience with the air conditioning and television. Our maintenance team has been informed and has addressed the issues to ensure they do not happen again in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Richard, Ottawa
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mars 2024
Réponse de PM le 10 mars 2024
Dear Richard, Greetings from the Ole Sereni Hotel.Thank you so much for your kind review of our hotel. We truly appreciate your positive feedback and are delighted to hear that you had a first-rate experience with us. Our team takes great pride in providing friendly and accommodating service to our guests. We hope to have the pleasure of welcoming you back to Ole Sereni in the future. Warm Regards,Patricia MutukuOle Sereni Hotel.
8/10 Bien
Roberto
27 févr. 2024
Les points forts : Propreté et personnel et service
Roberto
Séjour de 3 nuits en février 2024
Réponse de PM le 29 févr. 2024
Dear Roberto,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel
8/10 Bien
Lars
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel for sleep, but AC was not good
Lars
Séjour de 3 nuits en février 2024
Réponse de PM le 23 févr. 2024
Dear Lars,Greetings from the Ole Sereni Hotel.Thank you for choosing to stay at Ole Sereni and for taking the time to share your feedback. We appreciate your kind words about our peaceful location and the good service provided by our team. We are sorry to hear that you experienced issues with the AC in your room. Your feedback regarding the lack of AC capacity has been noted and we will take it into account as we continue to improve our facilities. We apologize for any inconvenience caused. We hope that despite this drawback, you had an overall pleasant stay with us. Thank you once again for your valuable feedback.Warm Regards,Patricia MutukuOle Sereni Hotel.
6/10 Satisfaisant
Ameer
Voyage d’affaires
21 févr. 2024
Ameer
Séjour de 1 nuit en février 2024
Réponse de PM le 23 févr. 2024
Dear Ameer, Greetings from the Ole Sereni Hotel.Thank you for sharing your feedback about your recent stay at Ole Sereni. We appreciate your observation regarding the pricing of our rooms compared to similar properties. Your comments have been duly noted and will be taken into account as we strive to offer our guests the best experience possible. Thank you for choosing Ole Sereni, and we hope to welcome you back in the future. Kind Regards, Patricia MutukuOle Sereni Hotel.
10/10 Excellent
George
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en février 2024
Réponse de PM le 20 févr. 2024
Dear George, Greetings from Ole Sereni Hotel.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our receptionist. We have taken note of your comments regarding the dining services staff and will ensure that they receive additional training to enhance their guest handling skills. Thank you for bringing this to our attention. We hope to welcome you back to Ole Sereni in the future. Best Regards, Patricia MutukuOle Sereni Hotel.
8/10 Bien
Lars
16 févr. 2024
Lars
Séjour de 1 nuit en février 2024
Réponse de PM le 17 févr. 2024
Dear Lars,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your stay. We hope to welcome you back soon for another memorable experience. Kind Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Patrick
15 févr. 2024
Patrick
Séjour de 1 nuit en février 2024
Réponse de PM le 17 févr. 2024
Dear Patrick, Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your stay. We hope to welcome you back soon for another memorable experience. Kind Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en février 2024
Réponse de PM le 15 févr. 2024
Dear Anonymous,Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us.We hope to welcome you back to our hotel very soon!Best Regards,Patricia MutukuOle Sereni Hotel.
2/10 Horrible
Sharon
7 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en décembre 2023
Réponse de PM le 11 févr. 2024
Dear Sharon,Thank you for choosing the Ole Sereni Hotel for your stay. We understand that your experience was not up to our usual standards and apologize for the inconvenience caused during your stay with us.We have taken note of your feedback, and moving forward, we will notify our guests in advance about any events or parties taking place in the restaurant and ensure that measures are in place to minimize noise disturbance for our guests. We will review our staff training procedures to ensure that all staff members are aware of the importance of providing excellent customer service. We hope to make it right and provide you with a better experience in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Frank
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frank
Séjour de 5 nuits en janvier 2024
Réponse de PM le 10 févr. 2024
Dear Frank, Thank you for choosing to stay at the Ole Sereni Hotel and for your feedback. It was a pleasure hosting you.We are delighted to hear that you had a pleasant experience during your stay with us. If there is anything else we can assist you with, or if you have any further suggestions, please do not hesitate to let us know. We look forward to welcoming you back in the future for another memorable stay at the Ole Sereni Hotel. Best Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Philip
Voyage en groupe
5 févr. 2024
Philip
Séjour de 3 nuits en janvier 2024
Réponse de PM le 5 févr. 2024
Dear Phillip, Greetings from the Ole Sereni Hotel.Thank you for your feedback. It was a pleasure to host you during your recent stay with us. We are thrilled to hear that you had a positive experience at our hotel.We look forward to welcoming you back in the future and providing you with another enjoyable experience at the Ole Sereni Hotel. Best Regards,Patricia MutukuOle Sereni Hotel.
6/10 Satisfaisant
Adrian
30 janv. 2024
Adrian
Séjour de 1 nuit en janvier 2024
Réponse de PM le 10 févr. 2024
Dear Aidan,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our food. We apologize for the inconveniences caused during your stay with us. We have addressed this issue with our housekeeping staff to ensure that towels are replaced in a timely manner moving forward.We have noted the issue with the A/C, and our maintenance team is currently installing new A/C units to ensure that all our guests have a comfortable and enjoyable stay. Regarding the bill not being itemized, we apologize for any confusion or inconvenience this may have caused. We understand the importance of transparency and will make sure to provide a detailed, itemized bill for your reference.Our Mercedes-Benz airport transfer service is designed to provide a luxurious and convenient transportation option to our valued customers; hence, the charges for this service are higher than for normal taxi services. However, the premium experience and personalized attention our customers receive make it well worth the investment. Additionally, our professional chauffeurs undergo rigorous training to ensure a safe and comfortable journey for all passengers.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Ole Sereni in the future.Kind Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Allison
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allison
Séjour de 1 nuit en janvier 2024
Réponse de PM le 30 janv. 2024
Jambo Allison,Thank you for choosing Ole Sereni for your stay in Kenya. We are delighted to hear that your experience with us was peaceful. Your kind words are truly appreciated. We hope to welcome you back again in the future. Best Regards, Patricia MutukuOle Sereni Hotel.
4/10 Médiocre
Aidan
Voyage en groupe
17 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OK for dinner not overnight (the Hilton is nice)
Aidan
Séjour de 3 nuits en janvier 2024
Réponse de PM le 18 janv. 2024
Dear Aidan,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our food. However, we sincerely apologize for the shortcomings you experienced during your stay.We have taken note of your concerns regarding the lack of attention to detail and taking towels out of the room but not replacing them on time. We apologize for the inconvenience caused by the oversight in replacing towels promptly. Rest assured, we have addressed this issue with our housekeeping staff to ensure that towels are replaced in a timely manner moving forward. Additionally, we appreciate your feedback, as it helps us improve our services and provide a better experience for our guests. We are sorry to hear that the air conditioning was not functioning properly in one of the rooms. We understand how uncomfortable it must have been for you to experience a malfunctioning air conditioning unit during your stay. Our team is dedicated to ensuring the utmost comfort of our guests and is currently in the process of installing new A/C units in all the rooms in our hotel. We apologize for any inconvenience this may have caused and assure you that steps are being taken to rectify the situation promptly. Thank you for bringing this to our attention, and we appreciate your understanding as we work towards providing a better experience for all our guests.Regarding the bill not being itemized, we apologize for any confusion or inconvenience this may have caused. We understand the importance of transparency and will make sure to provide a detailed, itemized bill for your reference. We appreciate your feedback and will use it to improve our services. If you have any further concerns or questions, please do not hesitate to reach out to our team. In regards to the airport transfer, we apologize if you found it expensive. Our Mercedes-Benz airport pick-up and drop-off service is designed to provide a luxurious and convenient transportation option to our valued customers; hence, the charges for this service are higher than for traditional taxi services. However, the premium experience and personalized attention our customers receive make it well worth the investment. Additionally, our professional chauffeurs undergo rigorous training to ensure a safe and comfortable journey for all passengers. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Ole Sereni in the future. Kind Regards, Patricia MutukuOle Sereni Hotel.
8/10 Bien
Roberto
Voyage en groupe, Voyage d’affaires
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Roberto
Séjour de 2 nuits en janvier 2024
Réponse de pm le 10 janv. 2024
Dear Roberto, Thank you for taking the time to share your feedback on your stay at Ole Sereni. We truly apologize for the inconvenience caused by the AC malfunction. We understand how important a comfortable and pleasant stay is for our guests, and we deeply regret that we fell short of your expectations in this regard. Our maintenance team has been notified about the AC issue, and they are working diligently to resolve it.We hope we can welcome you back in the future and provide you with a much better experience. In the meantime, please let us know if there is anything else we can do to make it up to you. Your satisfaction is our top priority. Kind RegardsPatricia MutukuOle Sereni Hotel.
8/10 Bien
Jacky
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacky
Séjour de 6 nuits en janvier 2024
Réponse de PM le 10 janv. 2024
Dear Jacky,Thank you for choosing to stay at Ole Sereni and for taking the time to share your feedback with us. We truly appreciate your kind words regarding the safety measures we have in place, as well as our friendly and helpful staff, particularly Johnson and Faith at the Big 5 restaurant. We are glad to hear that you enjoyed the excellent meals and the variety of options available at our breakfast buffet.We apologize for any inconvenience you experienced with the air conditioning in your first room. We understand how important a comfortable temperature is for a good night's sleep, and we regret that this was not up to your expectations. We have taken note of your feedback regarding the temperature limitations, and currently we have started installing new A/C units in all our rooms to ensure a comfortable stay for our guests. We are sorry to hear about the delay during your check-in process. We appreciate your patience and understanding in resolving the issue with the Expedia confirmation. We will review our procedures to ensure a smoother check-in experience for our guests in the future.Thank you for your suggestion regarding quicker service in our restaurants. We value your feedback and will take it into consideration as we strive to enhance our overall guest experience.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to Ole Sereni in the future.Warm Regards,Patricia MutukuOle Sereni Hotel.
6/10 Satisfaisant
Neville
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neville
Séjour de 1 nuit en janvier 2024
Réponse de PM le 3 févr. 2024
Dear Neville,Thank you for your review and for choosing to stay at the Ole Sereni hotel . We are delighted to hear that you had a positive experience during your stay. Our team strives to provide exceptional service and ensure that our guests have a memorable stay. We hope to welcome you back in the future for another wonderful experience at Ole Sereni hotel. Kind Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
John
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Think twice befor booking
John
Séjour de 1 nuit en décembre 2023
Réponse de PM le 1 févr. 2024
Hello John,Thank you for your feedback. We are glad to know our staff was great, and we apologize for the inconvenience you experienced with the broken air conditioning unit. We have addressed this issue with our maintenance team to ensure it doesn't happen again in the future. Thank you for bringing it to our attention. We hope to welcome you back in the future and provide you with a comfortable stay. Please let us know if there is anything else we can do to make your next visit more enjoyable. Kind Regards,Patricia MutukuOle Sereni Hotel.com
10/10 Excellent
Kevin
30 déc. 2023
Kevin
Séjour de 2 nuits en décembre 2023
Réponse de PM le 6 janv. 2024
Dear Kevin,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.
10/10 Excellent
Oore-ofe
29 déc. 2023
Oore-ofe
Séjour de 10 nuits en décembre 2023
Réponse de PM le 30 déc. 2023
Dear Oore-ofe,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.
10/10 Excellent
Tyson
27 déc. 2023
Tyson
Séjour de 1 nuit en décembre 2023
Réponse de PM le 30 déc. 2023
Dear Tyson,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.
10/10 Excellent
Maria, Lexington
Voyage en couple
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en décembre 2023
Réponse de PM le 30 déc. 2023
Dear Maria,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.
10/10 Excellent
John
Voyage en famille
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best experience ever
John
Séjour de 1 nuit en décembre 2023
Réponse de PM le 30 déc. 2023
Dear John,Thank you for your review.We are delighted to hear that you had a wonderful experience at Ole Sereni. Your kind words are greatly appreciated. We hope to welcome you back soon for another heavenly stay.Best Regards, Patricia MutukuOle Sereni.
10/10 Excellent
Robert
25 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 6 nuits en décembre 2023
Réponse de PM le 30 déc. 2023
Dear Robert, Thank you for your kind words about our excellent staff. We truly appreciate your positive feedback and we will continue to provide exceptional service to all our guests. We look forward to welcoming you back to Ole Sereni in the near future. Best Regards, Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Neville
22 déc. 2023
Neville
Séjour de 1 nuit en décembre 2023
Réponse de PM le 30 déc. 2023
Dear Neville,Thank you for taking the time to share your feedback. At Ole Sereni we value all feedback from our guest and use it an opportunity for improvement. We hope to welcome you back to our hotel very soon!Best Regards,Patricia MutukuOle Sereni Hotel.
10/10 Excellent
Felix
16 déc. 2023
Felix
Séjour de 2 nuits en décembre 2023
Réponse de PM le 6 janv. 2024
Dear Felix ,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.
10/10 Excellent
Anusha
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anusha
Séjour de 1 nuit en décembre 2023
Réponse de PM le 16 déc. 2023
Dear Anusha, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the amazing views during your stay and that you received a nice breakfast box .We appreciate your feedback and hope to welcome you back to Ole Sereni in the future.Best Regards,Patricia MutukuOle Sereni Hotel.