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Avis sur Best Western Plus Westlands

4 out of 5
Best Western Plus Westlands
Karuna Road behind Sarit Centre, Nairobi

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 82 avis sur 119." "
Note des voyageurs de 8 (Bien), d’après 27 avis sur 119." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 119." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 119." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 119." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de J Maingi Front Office Manager le 17 janv. 2024
Dear Guest,Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pretty good
Nice Hotel. Only thing to complain is an absence in my room of a proper window and the noise of the ventilation system. Otherwise clean, nice hotel with a good staff.
Séjour de 6 nuits en juillet 2023
Réponse de Regards J Maingi Front Office Manager le 25 juil. 2023
Dear Guest,Thank you for taking time to share your feedback with us. We appreciate your valuable feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

10/10 Excellent

Michael, Saipan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel has nice, larger rooms with kitchenettes and it is next to a large mall. The area seems safe and it is easy to get to other places from this hotel (except for the usual Nairobi traffic).
Séjour de 6 nuits en mars 2024
Réponse de J Maingi le 26 avr. 2024
Dear Michael,Thank you for taking time to share your feedback with us. We are glad that we were able to meet your expectations and we look forward to welcoming you back soon.Regards J Maingi Front Office Manager

10/10 Excellent

Addaryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the finest hotel staffs I have ever encountered they were so warm and welcoming to my wife and I and when I return to Kenya I won’t even look for another place because I’m staying there
Séjour de 6 nuits en avril 2024
Réponse de Regards J Maingi Front Office Manager le 22 avr. 2024
Dear Addaryl,Thank you for staying with us and we appreciate your feedback. We are glad that our staff were able to meet and exceed your expectation and we are very excited to welcome you back. Regards J Maingi Front Office Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff are very helpful, and if there’s a problem they take care of it quickly.
Séjour de 6 nuits en avril 2024
Réponse de Dorcas Mbithe Reservations Supervisor le 13 avr. 2024
Dear Michael,Thank you for staying with us and we appreciate your feedback and we look forward to welcoming you back soon.

10/10 Excellent

Jonathan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, modern, comfortable, staff are excellent and best breakfast in Kenya !!!!!
Séjour de 3 nuits en mars 2024
Réponse de J Maingi Front Office Manager le 28 mars 2024
Dear Jonathan,Thank you for staying with us we appreciate your feedback and we look forward to welcoming you back soon. Regards J Maingi Front Office Manager

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved our stay! Excellent customer service, great food! Coffee included with free breakfast ! Wonderful bed and shower! Everyone was very helpful and accommodating! Highly recommend! Great staff and customer care! Thank you!
Séjour de 2 nuits en mars 2024
Réponse de Regards J Maingi Front Office Manager le 18 mars 2024
Dear Nicole,Thank you for staying with us and we appreciate your feedback. We are glad that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager

8/10 Bien

Bilal

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent option
Neat, basic hotel with a small gym. No complaints, but nothing amazing either.
Séjour de 3 nuits en février 2024
Réponse de J Maingi le 28 févr. 2024
Dear Bilal,Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

10/10 Excellent

Trine Overå

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nydelig sted
God komfort, flott beliggenhet, god mat i restaurantene på hotellet, den ene døgnåpen. Rimelig spa.
Séjour de 2 nuits en février 2024
Réponse de J Maingi Front Office Manager le 19 févr. 2024
Dear Trine,Thank you for staying with us we appreciate your feedback.Regards J Maingi Front Office Manager

10/10 Excellent

Cristina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Dorcas Mbithe Reservations Supervisor le 9 févr. 2024
Dear Cristina, Thank you for staying with us and we appreciate your feedback. Looking forward to welcoming you back once again. Regards Dorcas Mbithe Reservations Supervisor

2/10 Horrible

micky

Séjour de 1 nuit en février 2024
Réponse de Dorcas Mbithe Reservations Supervisor le 7 févr. 2024
Dear Micky, Thank you for staying with us and we appreciate your feedback. Looking forward to welcoming you back once again.Regards Dorcas Mbithe Reservations Supervisor

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Dorcas Mbithe Reservations Supervisor le 6 févr. 2024
Dear Guest, Thank you for staying with us and we appreciate your feedback. Looking forward to welcoming you back once again.Regards Dorcas Mbithe Reservations Supervisor

10/10 Excellent

Francisco

Séjour de 1 nuit en janvier 2024
Réponse de Regards Dorcas Mbithe Reservations Supervisor le 23 janv. 2024
Dear Francisco,Thank you for staying with us and we appreciate your feedback. Looking forward to your stay with us once again.

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de J Maingi Front Office Manager le 19 janv. 2024
Dear Tom,Thank you for staying with us and we appreciate your feedback. We are glad you enjoyed your stay and we look forward to welcoming you back. Regards J Maingi Front Office Manager

8/10 Bien

Martha

Séjour de 1 nuit en novembre 2023
Réponse de J Maingi Front Office Manager le 15 janv. 2024
Dear Martha,Thank you for staying with us and we appreciate your feedback. We Look forward to hosting you again in the near future Regards J Maingi Front Office Manager

10/10 Excellent

Santtu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de J Maingi le 28 déc. 2023
Dear Santtu,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

10/10 Excellent

Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de J Maingi le 28 déc. 2023
Dear Morgan,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

8/10 Bien

JACOB

Séjour de 1 nuit en décembre 2023
Réponse de J Maingi Front Office Manager le 15 janv. 2024
Dear Jacob,Thank you for staying with us and we appreciate your feedback. We Look forward to hosting you again in the near future Regards J Maingi Front Office Manager

10/10 Excellent

Kaushik

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
Great hotel very friendly staff and great location.
Séjour de 2 nuits en décembre 2023
Réponse de J Maingi le 28 déc. 2023
Dear Kaushik,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

10/10 Excellent

Kiran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de J Maingi le 28 déc. 2023
Dear Kiran,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

6/10 Satisfaisant

NJ

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Don't go if you are a gym user!
Good staff. Very bad gym (unusable)
Séjour de 3 nuits en novembre 2023
Réponse de J Maingi le 7 déc. 2023
Dear NJ,Thank you very much for staying with us and we appreciate your valuable feedback. We are glad that our staff were able to make a good impression on your stay. We appreciate your feedback about our gym and i can assure you that we are working on it and there is a project ongoing for better gym facilities in 2024. We hope that we get a chance to host you again soon. Regards J Maingi Front Office Manager

6/10 Satisfaisant

Samuel Andreas

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Dorcas Mbithe le 5 déc. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Bradley, EDMONTON

Voyage en couple
Good
Séjour de 1 nuit en novembre 2023
Réponse de J Maingi le 4 déc. 2023
Dear Bradley,Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back.Regards J Maingi Front Office Manager

8/10 Bien

Tarina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt safe with very nice staff!
Séjour de 3 nuits en novembre 2023
Réponse de J Maingi le 1 déc. 2023
Dear Tarina,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager

10/10 Excellent

Angela

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well done Best Western!
Lovely hotel. Great location. Very clean. Quiet. Comfortable pillows!
Séjour de 1 nuit en octobre 2023
Réponse de J Maingi le 12 oct. 2023
Dear Angela,Thank you for staying with us and for your kind words. We shall be sure to share with the team. We look forward to welcoming you back. Regards J Maingi Front Office Manager

8/10 Bien

Monique

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
All and all good. Service was friendly, hotel clean and food good. The restaurant on 11th floor is fantastic! This hotel deserves it's 4 stars.
Séjour de 3 nuits en octobre 2023
Réponse de J Maingi le 11 oct. 2023
Dear Monique,Thank you for staying with us and we appreciate your feedback and Kind words. We look forward to the opportunity to host you again. Regards J Maingi Front Office Manager

10/10 Excellent

Khalid

Séjour de 1 nuit en septembre 2023
Réponse de J maingi le 22 sept. 2023
Dear Khalid,Thank you for staying with us we appreciate your feedback.Regards J Maingi Front Office Manager

10/10 Excellent

Ishmealina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is centrally and conveniently located. Staff members were always helpful and promptly addressed queries or concerns. Generous food options available for breakfast. I would definitely stay here again if I return to Nairobi. The hotel also offers tourist activities, but I would suggest skipping their city tour. Half the places listed on the tour were not covered in our tour and the tour itself seemed a bit ad hoc…maybe it was because our tour date coincided with one of the days of the Africa climate summit.
Séjour de 8 nuits en septembre 2023
Réponse de J Maingi Front Office Manager le 11 sept. 2023
Dear Ishmealina,Thank you so much for the wonderful feedback and for staying with us. We appreciate shall be sure to share with the team and we look forward to welcoming you back soon.Regards J Maingi Front Office Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가성비 좋은 호텔
나이로비에 위치한 중급호텔이며, 주변 환경도 괜찮고 무난한 호텔임
Séjour de 3 nuits en août 2023
Réponse de J Maingi Front Office Manager le 8 sept. 2023
Dear Guest,Thank you for staying with us we appreciate your feedback.Regards J Maingi Front Office Manager

10/10 Excellent

Fred

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de J Maingi Front Office Manager le 1 sept. 2023
Dear Fred,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

8/10 Bien

Kaushik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Regards J Maingi Front Office Manager le 21 août 2023
Dear Kaushik,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

8/10 Bien

Zahir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Regards J Maingi Front Office Manager le 21 août 2023
Dear Zahir,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

6/10 Satisfaisant

RUSSELL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff Extortion
The hotel was great after the initial shock of the prison type atmosphere. I came to understand the metal detectors and barbed/electrical wire fencing were to protect. The people in the community were overwhelmingly kind. The bar and serving staff were also overwhelmingly kind. The main issue I had was with some of the men on the front desk staff that attempted to extort money from me. I reserved a junior suite which is said to accommodate 4 persons. I booked my reservation for 1 person as I was traveling alone. However, I have 1 fried that came to eat and drink with me and came up to my room. The men at the front desk proceeded to call me and tell me I have an unauthorized person in the room and I will have to pay $50 to them. They claimed this was a company policy. No such policy existed as I asked for them to show me the policy and they could not. They then said it was a $20 and they would put it on my bill. I refused. This fraud really put a stain on an otherwise beautiful trip. Those men should not be working for Best Western.
Séjour de 4 nuits en juillet 2023
Réponse de J Maingi Front Office Manager le 24 juil. 2023
Dear Russell,Thank you for taking time to share your feedback with us about your stay.Please receive my sincerest apology for the negative experience. This issue about the joiner was brought to my attention and I asked the team not to apply any charges as guest are supposed to be briefed on the joiner policy at check in. Just to clarify this was not extortion and the joiner policy is actually indicated on the guest registration card which was signed on check in. All joiners are required to register at the reception for the security of our guests and as required by law and a standard charge is 50 usd is applied. Management reserves the right to discount or waive the said charge at its discretion. Once again receive my apology and I do hope that you give us a chance to host you again and give you a superior experience.Regards J Maingi Front Office Manager

10/10 Excellent

KOOKRAE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de J Maingi FOM le 22 juin 2023
Dear Kookrae,Thank you for staying with us we appreciate your feedback and we look forward to hosting you again. Regards J Maingi Front Office Manager

10/10 Excellent

Tim

Séjour de 1 nuit en juin 2023
Réponse de J Maingi le 19 juin 2023
Dear Tim, Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back. Regards J Maingi

10/10 Excellent

Ginna

Séjour de 1 nuit en juin 2023
Réponse de J Maingi Front Office Manager le 14 juin 2023
Dear Ginna,Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager

10/10 Excellent

Lea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at in every area was super excellent! They are friendly, helpful, kind and quick to respond to any need. We enjoyed everything about our stay and we highly recommend Best Western Plus in Nairobi!
Séjour de 4 nuits en mai 2023
Réponse de J Maingi Front Office Manager le 15 mai 2023
Dear Lea,Thank you for staying with us and we are glad we were able to meet your expectations. We look forward to welcoming you back soon.Regards J Maingi Front Office Manager

10/10 Excellent

Nicholas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I spent two weeks at best western Westlands. During the entire time I felt at home. The staff were pleasant, knowledgeable and very helpful. The hotel itself is new and modern and they allowed me to check out late at know fee. Lastly, I would like to thank Dominic, John, the entire front desk team and the dining team for an excellent service and attention to the customer satisfaction.
Séjour de 9 nuits en avril 2023
Réponse de J MAINGI le 3 mai 2023
Dear Nicholas,It was our pleasure to host you and we really appreciate your feedback. We shall share your kind words with the team. We look forward to your next visit. Regards J Maingi Front Office Manager

10/10 Excellent

KAREN

Séjour de 2 nuits en avril 2023
Réponse de Yvonne le 1 mai 2023
Dear Karen,Thank you for staying with us, we appreciate your feedback. We look forward to welcoming you backKind Regards

10/10 Excellent

Kibret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2023
Réponse de J Maingi le 24 avr. 2023
Dear Kibret,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back

10/10 Excellent

Kirk, Union Grove

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and cost was very good for the money, enjoyed being close to the mall which made everything easier and in walking distance.
Séjour de 5 nuits en février 2023
Réponse de J Maingi Front Office Manager le 23 févr. 2023
Dear Kirk,Thank you for staying with us we appreciate your feedback.We look forward to welcoming you back

10/10 Excellent

Chinedu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2023
Réponse de J Maingi Front Office Manager le 20 févr. 2023
Dear Chinedu,Thank you for staying with us we appreciate your feedback

10/10 Excellent

Erik, København

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2023
Réponse de J Maingi Front Office Manager le 7 mars 2023
Dear Erik,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, comfortable, friendly staff.
Réponse de J Maingi le 14 janv. 2023
Dear Timothy,Thank you for staying with us we appreciate your feedback. We look forward to welcoming you back soon. Regards J Maingi Front Office Manager

10/10 Excellent

Edmund

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect getaway!
My wife and I wanted the perfect getaway spot for our 17th wedding anniversary. After reading the impressive reviews about this hotel, we prayed and hoped that the hotel would be consistent with the reviews. We are so glad we made this choice! Many thanks to the hotel’s management for the lovely honeymoon treats, excellent food, neat environment and courteous staff. But more importantly, thanks to all the initial reviews that guided us this way, and to Hotels.com for creating the platform for this to happen.
Séjour de 6 nuits en novembre 2022
Réponse de J Maingi le 29 nov. 2022
Dear Edmund,Thank you so taking time to share your feedback with us about your stay at Best Western Plus Westlands. We are glad we were able to meet and exceed your expectations on food, cleanliness and courteous staff. We are glad we were able to be part of you special day. We definitely look forward to welcoming you back soon. Regards J Maingi Front Office Manager

10/10 Excellent

Francis

Séjour de 1 nuit en novembre 2022

8/10 Bien

Alessandro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, good position, quite, large room
Séjour de 1 nuit en novembre 2022

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel close to the exhibition Centre
Good hotel, nice and friendly staff. Breakfast could have been better though.
Séjour de 4 nuits en novembre 2022
Réponse de J Maingi le 14 nov. 2022
Dear Guest,Thank you for taking time to share your feedback with us. We have taken note of the breakfast comment and we shall be sure to share with the chef. We look forward to welcoming you backRegards J Maingi Front Office Manager

2/10 Horrible

Tulsi

Séjour de 5 nuits en juin 2021

10/10 Excellent

Lucinda

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2022
Réponse de J Maingi le 10 oct. 2022
Dear Lucinda,Thank you for staying with us.We appreciate your feedback.Regards J Maingi Front Office Manager