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Avis sur InterContinental Mzaar Lebanon, an IHG Hotel

5 out of 5
InterContinental Mzaar Lebanon, an IHG Hotel
Kfardebiane, Ouyoun el Simane, Mzaar Kfardebian

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 29 avis sur 71." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 71." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 71." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 71." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 71." "

8,4/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel propre et bien entretenu, le personnel est attentif et poli. les chambres sont en bon état et bien nettoyées.
Séjour de 2 nuits en avril 2019

8/10 Bien

Mehdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander, au pied des pistes
A recommander, au pied des pistes
Séjour de 1 nuit en mars 2019
Réponse de Joost K le 30 mars 2019
Dear Mehdi, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 Excellent

azzam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

azzam

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing in hotel excellent
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Rami, doha

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The rooms need to be renovated.
Séjour de 2 nuits en février 2024

10/10 Excellent

Nayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel!!!!!! The staff was really professional and so kind…. I did the aromatherapy massage with my daughter, it was the best massage we ever had…. And we did so many massages in the US!!!! Hoda and Jenny were so professional and sweet, the self service breakfast was divine!!!! Overall wonderful stay and we will definitely come back
Séjour de 1 nuit en février 2024

10/10 Excellent

Hani, Beirut

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The experience was really good. They even upgraded our room!
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, ambience, and staff were all amazing.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Sandy, Parramatta

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location surrounded by nature, great facilities and friendly staff. Thank you
Séjour de 1 nuit en août 2023
Réponse de InterContinental Mzaar Team le 5 août 2023
Dear Sandy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,InterContinental Mzaar Team

6/10 Satisfaisant

Mohamad

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Juliana

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de InterContinental Mzaar Team le 12 août 2022
Dear Juliana, Thank you for your rating. We apologize if we did not met your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, InterContinental Mzaar Team

2/10 Horrible

Lamaat

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didnt like the place and the room in your website is completely not the same like reality . Place full of negativity. Staff not trained and everyone tell different talk regarding refund policy. Beacuse of all of above i left the place before checking in and promised to do my refund which i am still waiting
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Mouhammad

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rate per night was 175 USD for a random room with no breakfast included. Moreover, I had to pay for a valet parkin g service I have never received for having parked my car at the hotel's parking
Séjour de 1 nuit en juillet 2022
Réponse de InterContinental Mzaar Team le 4 juil. 2022
Dear Mouhammad, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, InterContinental Mzaar Team

10/10 Excellent

Ghida

Séjour de 1 nuit en mars 2022

10/10 Excellent

Mazen, Jeddah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was amazing
Séjour de 2 nuits en mars 2022
Réponse de InterContinental Mzaar Team le 10 mars 2022
Dear Mazen, Thank you for your rating and review of our hotel. Sincerely, InterContinental Mzaar Team

2/10 Horrible

Firas

Voyage en famille, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Unprofessional they decided to close the slops for 2 days the first there was a storm which is ok but the next day it was sunny and a perfect ski day but they decided not to open the slops for no reason other than cutting cost and wait for a busy weekend to open
Séjour de 1 nuit en mars 2022
Réponse de InterContinental Mzaar Team le 5 mars 2022
Dear Firas, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during the closure of the ski slopes. We will share your feedback with the management of the ski slopes as it is not under the hotel management. We hope you choose to stay with us again. Sincerely, InterContinental Mzaar Team

10/10 Excellent

ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de InterContinental Mzaar le 28 janv. 2022
Thank you for your review!

6/10 Satisfaisant

Hassan

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2022
Réponse de InterContinental Mzaar le 28 janv. 2022
Thank you for your rating!

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ski in and out
Séjour de 1 nuit en janvier 2022
Réponse de InterContinental Mzaar Team le 5 janv. 2022
Thank you for your rating!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Decent but not great
The hotel location and structure is very nice. Too bad some of the service especially in the restaurants including the food leaves to be desired. The bar and restaurant menu is very poor especially in wine. The food is bland. A five star hotel should deliver better quality food especially in Lebanon where people eat well. A better restaurant could also deliver more customers from outside the hotel. Overall the hotel experience is decent but not great.
Séjour de 5 nuits en août 2020

8/10 Bien

NY, Beirut

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very please tell stay at the best hotel in Faraya. Very convenient for everything you need to do while staying there. Highly recommended
Séjour de 1 nuit en décembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it is a good property, however it is over rated. it has nothing so special that drives that high price.
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Mark, Lebanon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The calmness and the nature surrounding were formidable. The wooden architecture gives a sense of serenity. The breakfast buffet is superbe. Rooms are similar to any 5 star hotel. Very good rooms but nothing special there.
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the location is perfect for a nice quiet weekend. however, the overall amount spent for 1 night was not worthy of a 5-star hotel.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Jade

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful resort in an incredible location. Friendly and knowledgeable staff.
Séjour de 3 nuits en juillet 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Équipements
The wifi wasn’t working in the room and the w.c. Fan also was out of service. The water tap was leaking
Séjour de 1 nuit en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
We received lots of help from the reception staff which made our stay and our departure a smooth transition.
Séjour de 1 nuit en avril 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en mars 2019
Réponse de Joost K le 1 avr. 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Joost Komen General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en février 2019
Réponse de Joost K le 1 avr. 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2019
Réponse de Joost K le 9 janv. 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicely located hotel, quiet and very helpful staff. The internet/wifi service needs some improvement.
Séjour de 2 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
it was a short stay but nice one
Séjour de 1 nuit en août 2018
Réponse de Joost K le 21 août 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

4/10 Médiocre

Haider, Beirut, LB

The hotel is not as comfy as it was before. A lot of noise around, very poor breakfast, inadequate plumbing, overrated price, etc...
Séjour de 1 nuit en juillet 2018
Réponse de Joost le 17 juil. 2018
Dear Haider, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Joost Komen General Manager

10/10 Excellent

Dodo, UAE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We keep coming whenever we have the chance; amazing getaway lovely hotel. Definitely recommend it.
Séjour de 1 nuit en janvier 2018
Réponse de Joost le 17 juil. 2018
Dear Dodo, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

4/10 Médiocre

Jo

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not a 5 stars hotel
- paint smell are everywhere due to renovation works - outdoor pool not open - parking fees 25000 ll and not mentioned
Séjour de 1 nuit en juin 2018
Réponse de Joost le 17 juil. 2018
Dear Jo, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Joost Komen General Manager

8/10 Bien

ALI , BRASIL

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
AGRADAVEL PARA MENOUS
1-NAO GOSTEI DA CAMA PEDI KING VEIO QUEEN 2-BANHEIRO MUITO APERTADO PARA TOMAR BANHO 3-LIMPEZA DE QUARTO TE ACORDA 9:00 PARA PERGUNTAR SE PODE LIMPAR ACHEI ISSO TERRVEL 4-SINAL DO WIFI MUITO FRACO NAO CHEGA NO QAURTO ALEM DE VELOCIDADE MUITO BAIXA TEM QUE PAGAR PATA TER VELOCIDADE MELHOR
Séjour de 3 nuits en janvier 2018
Réponse de Joost Komen le 25 janv. 2018
Dear Ali, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 Excellent

Mahmoud, Cairo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unforgettable Stay
I had a very pleasant stay at this hotel. Staff were happy to offer a room upgrade upon request when I did not like my view. Breakfast was exceptional and so were the team at converge who always greeted us with unparalleled hospitality.
Séjour de 2 nuits en janvier 2018
Réponse de Joost Komen le 25 janv. 2018
Dear Mahmoud, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

6/10 Satisfaisant

L, Lebanon

Les points forts : Personnel et service
resort facilities great , Rooms need to be renewed
An excellent winter family resort. Ski in and out facility? Heated large indoor pleasan pool, arcade bowling and cinema facilities made it loads of fun for kids from 5 to 17. Rooms need an upgrade badly and the heater is always too hot even when turned off in the room. The carpet the decor of the rooms is rundown and out of style but room size is good. The grand lobby of couches and fireplaces in the hotel is also loads of fun and fun to sit in for hours ! Food in hotel dussapointig but ok.
Séjour de 2 nuits en janvier 2018
Réponse de Joost Komen le 25 janv. 2018
Dear L, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into as we are in the final phase of our room renovation and do have only 20 rooms out of 140 rooms left. We value your comments and welcome the opportunity to serve you again. Sincerely, Joost Komen General Manager

8/10 Bien

D, UAE/Lebanon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy Hotel
It is a high end hotel cozy!! It was quiet(during weekdays/our stay) which was exactly what we were looking for. The Hotel has a pool indoors(heated in winter), spa, cinema, games center, shopping area and direct access to snow/ski. The valet is not free (for the ones who care about such details) but there is a parking area for self-parking. The room is decent well decorated and comfortable. Everything is heated so you need to wear something light indoors and a very thick jacket when going out. A very pleasant stay!
Séjour de 1 nuit en janvier 2018
Réponse de Joost Komen le 25 janv. 2018
Dear D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 Excellent

Nader

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great and peaceful place to be in and such great service from each and every staff!! Will be back for an other visit for sure
Séjour de 1 nuit en octobre 2017
Réponse de Joost Komen le 11 nov. 2017
Dear Nader, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

8/10 Bien

jh, beirut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very Clean hotel. close to the major restaurants in the region.
Séjour de 1 nuit en septembre 2017

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, confort de la chambre
A nice resort in the heat of Mount Lebanon
Mzaar is an amazing place to stay at, especially in August, where lots of activities are carried out to celebrate Virgin Mary's assumption. I was upgraded to a very nice suite. The only bad thing I experienced was the internet connection, which was a disaster. Apart from that, the hotel is excellent.
Séjour de 1 nuit en août 2017

6/10 Satisfaisant

wassim

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Great location but not deserving of price.
Although you can feel that the hotel had its glory days, its current state felt quite run down and yet the demeanor of the staff was arrogant as if the location was sufficient to satisfy all needs. As a ski resort the atmosphere was evidently not present and there was a general blasé attitude by the staff. We were there off season and mid week but it would have been nice to see some effort to animate the guests. As for the bad stuff, rooms were in desperate need of spring cleaning, dirty spotted carpets, dust in a variety of corners, stale smells, calcified showers, dirty shower curtains, curtain rods not working, generally not a 5 star hotel feel. Restaurants were adequate but again not deserving of the costs. But worst of all was the non-performance of the so called free internet service. For me that was the worst. Not only we could not upload anything reliably but I could not even get one text out to my staff. I mean I booked a 5 star hotel with the aim of being decently connected in the evening so that I can check on my business. Tsk tsk.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good experience in the mountains , rooms are spacious, breakfast is a must try. Cosy lobby and staff.
Réponse de Joost Komen le 25 juil. 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 Excellent

Claudia, Punta Cana, Dominican Republic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel for a mountain holiday or week end
Hotel staff was very professional and helpful. The hotel installations are very complete and cosy. Perfect for a week end off or a holiday. Excellent location!
Réponse de Joost Komen le 5 févr. 2016
Dear Claudia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

2/10 Horrible

Makram fawaz , Toronto Ontario

Les points faibles : Propreté, personnel et service, confort de la chambre
Cheating and steeling venue
It deserve 100 us naximum or night. Bad attitude staff . Room was dirty . Called to change the room 3 times . They keep me wait till 11 11 30 . New years eve . And finally refused to change it . Nor even to send the housekeepers to clean it and change the old wet bedsheets . I paid 400 usd per night with minimum stay for 3 night fully paid in advance non refundable. Without breakfast. 9 usd for a single espresso . 220 usd for rabbis Italian dinner . Rip off room service . Ritz Carlton prices with isolated motel quality .
Réponse de Joost Komen le 8 janv. 2016
Dear Makram Fawaz, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Joost Komen General Manager