Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Elie, it warms our hearts to hear that you deemed Hyatt Place Mystic as a good destination for your stay. It's our daily endeavor to provide guests with a comfortable and enjoyable experience. We appreciate your feedback and it would be our pleasure to welcome you back in the future. Safe travels!
6/10 Satisfaisant
Paul
10 août 2022
Paul
Séjour de 1 nuit en août 2022
Réponse de Casey Brault le 11 août 2022
Thank you for your review
10/10 Excellent
Clyde
Voyage en famille
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clyde
Séjour de 1 nuit en mai 2024
2/10 Horrible
Jessica
28 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mai 2024
10/10 Excellent
Molly
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Molly
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 28 mai 2024
Molly, thank you for your positive rating! The team at Hyatt Place Mystic is thrilled to see that you had a great experience. We hope to welcome you back soon!
8/10 Bien
Neiva
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neiva
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Neiva, thank you for your kind words! The team at Hyatt Place Mystic is delighted to hear you had a great experience. We look forward to welcoming you back soon!
8/10 Bien
Andrew
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Andrew, thank you for your feedback. The team at Hyatt Place Mystic is pleased to hear that you enjoyed the spacious rooms and convenient parking. We hope to welcome you back again soon!
10/10 Excellent
Matthew, Deer Park
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Matthew, thank you for your kind words! The team at Hyatt Place Mystic is thrilled to hear you enjoyed the spacious rooms, comfortable beds, and our inviting lobby bar. We're looking forward to welcoming you back soon!
8/10 Bien
Anthony
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Anthony, thank you for your feedback! It’s great to hear you had an overall pleasant stay at Hyatt Place Mystic. We hope to exceed your expectations during your next visit!
10/10 Excellent
Stacy
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacy
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Stacy, thank you for sharing your positive experience at Hyatt Place Mystic. The team works hard to maintain a fresh and immaculate environment for our guests. We look forward to welcoming you back soon!
10/10 Excellent
Elaine
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Elaine, thank you for your kind words! The team at Hyatt Place Mystic is delighted you enjoyed the beautiful, roomy accommodations and the convenient proximity to attractions. We're thrilled that our friendly team made your stay even more enjoyable. We look forward to welcoming you back soon!
8/10 Bien
Steven
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Steven,Thank you for your feedback. We regret that you encountered issues with the bathroom sink and were disturbed in the morning. Your comments are valued and assist us in improving. We hope to provide a better experience during your next visit.
10/10 Excellent
Katherine
13 mai 2024
Katherine
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Katherine, it's great to hear that you appreciated the convenient location of Hyatt Place Mystic. Your positive feedback is much appreciated, and we look forward to welcoming you back in the future.
10/10 Excellent
Vivian
13 mai 2024
Vivian
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Vivian, thank you for your high rating! The team at Hyatt Place Mystic is delighted to hear that you had a great experience with us. We hope to welcome you back in the future.
10/10 Excellent
Victoria, Trumbull
Voyage en famille, Voyage avec des animaux de compagnie
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Victoria, thank you for sharing your experience at Hyatt Place Mystic. It's wonderful to know our dedicated team members made you feel welcomed and you found your room to your liking, blending cleanliness with space. We also appreciate your understanding about our pet fee, ensuring we provide the highest standards of cleanliness for all guests including our four-legged ones. Your fur baby is always welcome. We're looking forward to next time.
10/10 Excellent
Amy
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Amy, it's great to know you had a superb stay at Hyatt Place Mystic. We appreciate your high rating and look forward to welcoming you back soon!
10/10 Excellent
Carrie
Voyage en groupe
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carrie
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Carrie, it's wonderful to know that you appreciated the modern rooms at Hyatt Place Mystic. We're also pleased to hear you enjoyed starting your day with our breakfast. Thank you for choosing us, we look forward to welcoming you back in the future.
10/10 Excellent
Hannah
Voyage en famille avec de jeunes enfants, Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hannah
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Hannah, it's wonderful to hear you had such an amazing stay at Hyatt Place Mystic. Your positive experience means a lot to our team members and we look forward to welcoming you back soon. Safe travels until then!
10/10 Excellent
Marian
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marian
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Marian, thank you for sharing your experience after your stay with us at Hyatt Place Mystic. We're thrilled to hear you constantly found positive aspects, even when faced with the unique positioning of our property. Your ability to adapt and stay positive truly encapsulates what we love to see from our guests. Thank you again, and we hope to welcome you back for another wonderful visit.
10/10 Excellent
Victoria
Voyage d’affaires, Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Victoria, we appreciate your warm recommendation of Hyatt Place Mystic! It's heartening to know you enjoyed your one-night stay with us, finding the room modern and cozy, along with the comfort of our beds and pillows. We're also thrilled that our heated outdoor pool and complimentary breakfast added to your overall experience. Your comment about the room cleanliness has been noted and will be passed on to our housekeeping colleagues. We're looking forward to welcoming you back during your next visit.
10/10 Excellent
Don
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Don, it's splendid to hear you enjoyed your time at Hyatt Place Mystic. We truly strive to provide an immaculate environment, comfortable quarters, and hearty morning meals. We appreciate your strong endorsement and look forward to serving you again soon.
10/10 Excellent
Robin
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Robin, we're thrilled to read your remarks about the recent renovation at Hyatt Place Mystic. We are committed to enhancing our guest experience and we're glad you appreciate the improvements. We look forward to hosting you again in the future.
8/10 Bien
Donna
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Donna, thank you for your rating of Hyatt Place Mystic. We're pleased to know that you had a satisfying experience and we hope to welcome you back to our premises in the future. Your support is much appreciated.
10/10 Excellent
Ryan
Voyage en famille
5 mai 2024
Ryan
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Ryan, it's a delight to hear such positive feedback about your stay at Hyatt Place Mystic. We're thrilled you found our team members to be amiable and accommodating, and that you appreciated our attention to cleanliness. We strive to provide a breakfast experience that complements a pleasing stay; it's rewarding to know we accomplished this with you. Looking forward to welcoming you back for another wonderful experience!
8/10 Bien
Zheng
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zheng
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Zheng, it's great to see you had a good experience at Hyatt Place Mystic. We appreciate your rating and hope to welcome you back on your next visit. Thank you for choosing us for your stay.
10/10 Excellent
Mary
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Mary, it's delightful to learn you had a comfortable stay at Hyatt Place Mystic. We strive to maintain a restful and cozy environment for our valued guests. Thank you for sharing your review, we look forward to welcoming you back for another enjoyable visit.
8/10 Bien
Lisha
Voyage en groupe
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisha
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Lisha, thank you for your feedback. We're pleased to know you appreciated the Hyatt Place Mystic's breakfast selection and found our premises clean and spacious. Regarding the sound transmission, we are always exploring ways to improve our guests' experience. Taking note of your experience helps us in making improvements. Once again, thank you for your review.
10/10 Excellent
Price
Voyage en couple
2 mai 2024
Price
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Price, thank you for sharing your fantastic feedback! We're thrilled to hear you enjoyed another visit at Hyatt Place Mystic. Your ongoing loyalty is greatly appreciated, and we look forward to offering you another 'awesome' stay in the future.
10/10 Excellent
Julie
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Julie, it's wonderful to see your five-star rating for Hyatt Place Mystic! We're glad that your stay was satisfying overall. Our team always aims for excellent service and your feedback is greatly appreciated. We look forward to your next visit!
8/10 Bien
Melinda
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melinda
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Melinda, we're glad to hear you enjoyed the cleanliness, location, and breakfast at Hyatt Place Mystic. Thank you also for your kind remarks about our team members. We understand the firmness of the mattress may not have been to your preference and assure you we're committed to finding accommodations that match guest comfort preferences. We hope to see you back soon, allowing us to better meet your individual comfort needs.
8/10 Bien
Alla
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alla
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Alla, thank you for choosing to stay at Hyatt Place Mystic. We are delighted you appreciated the contemporary design and generous space in our rooms. Your comments about our breakfast will be used to revisit the offerings and make enhancements as needed. We look forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Mercedes
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mercedes
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Mercedes, it's wonderful to hear you found the Hyatt Place Mystic conveniently located and appreciated our cleanliness and enjoyable breakfast. We're thrilled you had such a positive stay, and look forward to your next visit.
10/10 Excellent
Jesse
29 avr. 2024
Les points forts : Propreté
Jesse
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Thank you for the amazing rating, Jesse!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Mystic soon!Thanks again for leaving your feedback!
10/10 Excellent
Daniel
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Daniel, we are thrilled to hear that you enjoyed the breakfast at Hyatt Place Mystic. Our team members work hard to offer delicious meals to start off your day strong. We hope to welcome you back for another fantastic experience!
10/10 Excellent
Michael
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Michael, we're thrilled that your stay at Hyatt Place Mystic was an enjoyable one and appreciate your kind remarks about our refurbished rooms and friendly team members. We've taken note of your suggestion for enhancing our breakfast offerings with muffins or danish pastries. We look forward to welcoming you back for another stellar experience.
10/10 Excellent
Erin
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Erin, it's great to hear that you had a positive experience at Hyatt Place Mystic. We're glad our team members' kindness, cleanliness, convenient parking and good location all added to your experience. However, we take note of your feedback about the comfort of the bed, breakfast seating availability, and size of the fitness area. Your suggestions are important for us to continue improving guest experiences. We look forward to your next stay with us.
10/10 Excellent
David
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Thank you for the perfect rating, David!We are very pleased to hear that you had a wonderful stay at Hyatt Place Mystic. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excellent
Janel
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janel
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Janel, it's wonderful to hear that you had a pleasant stay at the Hyatt Place Mystic. We're thrilled you enjoyed our modern and comfortable accommodations and appreciated our convenient location. It's great to know you found the parking sufficient and that you're considering a return visit. We've taken note of your feedback regarding breakfast and always strive to provide a satisfying start to your day. We look forward to your next visit when you're in the Foxwoods/Mohegan Sun area. Safe travels until then.
10/10 Excellent
michael
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Michael, thank you for your valued feedback! We are pleased to know you enjoyed your stay at Hyatt Place Mystic and will consider us for your future trips. Your satisfaction is our top priority and knowing we met that mark is truly rewarding. We're looking forward to welcoming you back soon. Safe travels!
10/10 Excellent
Linda
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Linda, it's delightful to hear that Hyatt Place Mystic's prime location near Old Village and convenience for short drives to downtown added to the enjoyment of your stay. We hope to welcome you back during your future travels.
10/10 Excellent
Sara
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Sara, thank you for your high rating given through Expedia for Hyatt Place Mystic. Our team is thrilled to know your stay met your expectations. Please choose us again the next time you find yourself in Mystic.
10/10 Excellent
emily, bronx
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
emily
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Emily, thank you for your review. The team at the Hyatt Place Mystic is delighted you found your stay enjoyable, even if it was brief. We hope to welcome you back for a longer visit in the future.
10/10 Excellent
john
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
john
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
John, it's wonderful to hear that you appreciated the roomy and tastefully styled decor at Hyatt Place Mystic. We strive to provide a comfortable and aesthetically pleasing atmosphere for our guests. Thank you for taking the time to share your positive experience with us.
10/10 Excellent
Gary
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Gary, thank you for your rating! The Hyatt Place Mystic appreciates your feedback, and it's wonderful to see such a high rating! Your support is what encourages our team members to provide excellent customer service each and every day. We hope to welcome you back soon for another fantastic experience!
8/10 Bien
Samuel
19 avr. 2024
Samuel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Samuel, we appreciate you bringing your concern to our attention. It's unfortunate to hear about your experience with noise disturbances, and we aim to provide a quiet environment for all our guests. We encourage guests to notify our team members as soon as an issue arises so we can try to alleviate it swiftly. Thank you for choosing Hyatt Place Mystic, and we hope for another opportunity to provide a more enjoyable stay.
10/10 Excellent
Javier
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Javier
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Javier, thank you for your delightful feedback. We are thrilled to know that you appreciated the unique layout of Hyatt Place Mystic's rooms. It's pleasing that the separate sitting area and semi-private bed added to your positive experience. We hope to welcome you back in the future for another memorable stay.
10/10 Excellent
Patrick
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Patrick, we're thrilled you enjoyed a pleasant stay at the Hyatt Place Mystic. It's wonderful to hear that you appreciated the cleanliness of your room and the breakfast buffet. We're also pleased to know our central location made accessing local attractions convenient. Thanks for your feedback, and we're looking forward to your next visit.
10/10 Excellent
Gabrielle
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabrielle
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Gabrielle, thank you for your endorsement! We're elated to hear you enjoyed your stay at Hyatt Place Mystic. It's wonderful to know you appreciate the qualities that make us unique. We look forward to welcoming you back in the future.
10/10 Excellent
roe
16 avr. 2024
roe
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Thank you for sharing, Roe!At Hyatt Place Mystic, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
4/10 Médiocre
Daniel
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Daniel, we regret to hear that your recent stay didn't entirely meet your expectations. Issues with room cleanliness and amenities are certainly not reflective of the high standards we usually adhere to. We also acknowledge the ongoing renovations in our lobby, and we hope this temporary setup did not disrupt your peace too much. Regarding the breakfast selection, we always aim to cater to a wide range of tastes and are continually improving based on feedback like yours. As for our team members, it's disheartening that their congeniality did not live up to your standards. We sincerely appreciate you bringing this to our attention so we can address these concerns accordingly. If you grant us another opportunity, we would be delighted to deliver a more satisfying experience.