Dear Christelle, Thank you for your kind review. We are delighted to learn that you had an enjoyable experience with us at Jumeirah Muscat Bay. We strive to provide exceptional service and maintain high standards for cleanliness and comfort. Thank you for highlighting our efforts. Also, we are glad that you enjoyed the beautiful landscape as well. We look forward to welcoming you back soon! Sincerely, Juliette SchwartzExecutive Assistant Manager

Dear Pauline,Thank you for your review.We are delighted to learn that you appreciated both the professionalism of our staff and the beauty of our site. We look forward to welcoming you back soon!Sincerely,Zeki OzalGeneral Manager

Dear Olivier, Thank you for your beautiful review. We are delighted to learn that you had an amazing experience at our resort and enjoyed the secluded beach near Muscat. It is pleasing to know that you found our amenities excellent, our staff brilliant, and our breakfast amazing. We hope to have the pleasure of welcoming you back for a longer stay soon! Sincerely, Zeki OzalGeneral Manager

Dear Mashrin,Thank you for rating your experience with us at Jumeirah Muscat Bay.We look forward to your return!Sincerely,Zeki Ozal General Manager

Dear David,Thank you for rating your experience with us at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Christian,Thank you for sharing your experience with us at Jumeirah Muscat Bay.We are delighted to learn that you enjoyed the serene beach, delicious breakfast, and food offerings at the Brezza Restaurant. However, we sincerely regret the inconvenience you encountered during your stay, including the noise disturbance, difficulties with casting to the TV, and miscommunication regarding laundry and turn-down service. Your feedback is invaluable to us, and we will review your remarks internally to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Zeki OzalGeneral Manager

Dear John,Thank you for your feedback and we are glad that you enjoyed the peaceful ambiance of Jumeirah Muscat Bay. We have well received your remarks on pricing for food and beverages.We hope to welcome you back soon!Sincerely,Zeki OzalGeneral Manager

Dear Claudia,Thank you for your review.We are delighted to learn that you enjoyed the beautiful location, good dining options including vegan choices, and attentive service. Your recommendation means a lot to us. Looking forward to welcoming you back soon!Sincerely,Zeki OzalGeneral Manager

Dear Hiba, Thank you for sharing your wonderful experience with us at Jumeirah Muscat Bay. We are delighted to learn that your stay was memorable, from the perfect room, dining experience, attention to detail to the seamless service and breathtaking views. We appreciate your recommendation and look forward to welcoming you back in the not-too-distant future. Sincerely, Zeki OzalGeneral Manager

Dear Maen,Thank you for sharing your amazing stay experience with us at Jumeirah Muscat Bay. We are delighted to learn that you enjoyed your stay and appreciated our staff, food, and amenities. We regret any oversight regarding the VIP access benefits and will investigate your remarks internally to ensure a more seamless experience for your future visits.Sincerely,Zeki OzalGeneral Manager

Dear John, Thank you for sharing your feedback with us at Jumeirah Muscat Bay. We regret any inconvenience caused by the late check-in arrangement. However, we appreciate your understanding and are pleased to hear that the late check-out helped make up for it. We value your input and hope to welcome you back for an improved experience. Sincerely, Zeki OzalGeneral Manager

Dear Roberto,Thank you for your kind words.We are delighted to learn that you enjoyed our services and found the location magnificent. Looking forward to your return!Sincerely,Zeki OzalGeneral Manager

Dear Agon, Thank you for sharing your perfect experience with us at Jumeirah Muscat Bay. We look forward to your return visit! Sincerely, Zeki OzalGeneral Manager

Dear Nausheen,Thank you for sharing your feedback. We appreciate your positive comments about our luxurious amenities, including the complimentary pillow menu. We regret any inconvenience regarding the charge for the Christmas buffet. Your input is valuable, and we will investigate your remarks internally to enhance the overall guest experience.It was indeed a great pleasure having you with us and we remain to regain your confidence in the best possible way.Sincerely, Zeki OzalGeneral Manager

Dear Martin,Thank you for rating your experience with us at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Christian, Thank you for your valuable feedback. We are delighted to learn that you enjoyed the great location, room and fair pricing, along with the beauty of our beach. We appreciate your insights on our food and beach service; your comments will guide us in making necessary improvements. Safety is a top priority, and we will address the concern about nut mixtures promptly. We look forward to the opportunity to welcome you back and exceed your expectations in the future. Sincerely, Zeki OzalGeneral Manager

Dear Carl B.Thank you for your glowing review.We are delighted to learn that you had an enjoyable experience with us at Jumeirah Muscat Bay. Your kind words about our serene interiors and incredible staff warm our hearts. We can't wait to welcome you back to what you consider the must-stay place in Muscat. Sincerely,Zeki OzalGeneral Manager

Dear Stephan,Thank you for rating your experience at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Andy J.,Thank you for rating your experience at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Uwe,Thank you for taking the time to share your feedback regarding your recent stay at Jumeirah Muscat Bay. We are delighted to hear that you enjoyed the scenic location, the spacious and well-furnished rooms, the restaurants and the excellent service provided by our attentive and friendly staff.However, we regret the inconvenience you faced with the availability of loungers during your stay. Similarly, we regret any frustration caused by the lack of involvement from our team despite the signage displayed regarding reserving loungers. We are anticipating the arrival of more sunbeds that we ordered. We are grateful for your understanding throughout this period.We appreciate your patronage and hope to have the opportunity to welcome you back in the near future to provide you with an improved and more enjoyable experience.Sincerely,Zeki OzalGeneral Manager

Dear Harsha Vasanji, Thank you very much for sharing your compliments on our resort as well as the service. We sincerely hope to welcome you back soon. Sincerely, Zeki OzalGeneral Manager

Dear Jonathan,Thank you for taking the time to rate your experience with us at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Mashukul,It is truly heartening to learn such wonderful remarks and we are absolutely delighted that you had a flawless experience from arrival to departure with us at Jumeirah Muscat Bay.We value your compliments about the attentiveness of the team, cleanliness, incredible views and varied F&B offerings, and are glad to hear you describe our resort as one of the best resorts you have stayed in. Looking forward to your next visit. Sincerely, Zeki OzalGeneral Manager

Dear Ingo,Thank you for sharing your perfect experience at Jumeirah Muscat Bay.We look forward to your return!Sincerely,Zeki OzalGeneral Manager

Dear Jamie,We read this beautiful review with much interest, confirming that you enjoyed the utmost indulgence with us at Jumeirah Muscat Bay.The compliments you have given to our product and services have made us stand out, and my entire team including Akash, Simran, Mia and I are grateful for them.We truly enjoyed having you with us and look forward to welcoming you back soon. Sincerely, Zeki OzalGeneral Manager

Dear Naeem,It is truly heartening to learn such wonderful remarks and we are absolutely delighted that you had an amazing holiday experience with us at Jumeirah Muscat Bay.We value your compliments about the team, as well as the cleanliness and privacy of the beach and pool, and delicious food, and are glad to hear you describe our resort as one of the best resorts you have stayed in. Looking forward to your next visit.Sincerely,Zeki OzalGeneral Manager

Dear Sana,Thank you for rating your experience at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Syed,Thank you for sharing your experience with us at Jumeirah Muscat Bay.We are humbled by your compliments on our resort overall. However, over the busy period of Eid, there were limited suite options available on arrival and we regret that you were unable to take utmost pleasure in our Panoramic suite category. Yet, thank you for bringing your concerns to our attention and please let us know in advance of your next arrival to assist you personally to exceed your expectations.Sincerely,Zeki OzalGeneral Manager

Dear Amna,We are pleased to learn that you have rated your recent experience with us at Jumeirah Muscat Bay as 10 out of 10.We certainly look forward to welcoming you back in the near future. Sincerely,Zeki OzalGeneral Manager

Dear Michael, Thank you for rating us following your recent experience at Jumeirah Muscat Bay and validating the beauty and location of our resort. Our menus are extensive and cater for a variety of options to choose from breakfast, lunch and dinner options with prices in line with the benchmark. Nevertheless, your feedback helps us get better and thank you for bringing us the points of your dining experience which we will look into accordingly. We hope to have the pleasure of welcoming you back again soon.Sincerely, Zeki OzalGeneral Manager

Dear Sandrine,Thank you for rating your experience at Jumeirah Muscat Bay.We look forward to your return visit!Sincerely,Zeki OzalGeneral Manager

Dear Irfan, Thank you for taking the time to review your recent experience at Jumeirah Muscat Bay. We appreciate your remarks, and it will be our pleasure to serve you very soon again. Sincerely, Zeki OzalGeneral Manager

Dear Marijan, Thank you for taking the time to review your recent experience at Jumeirah Muscat Bay. We appreciate your remarks, and it will be our pleasure to serve you very soon again. Sincerely, Zeki OzalGeneral Manager

Dear Frank,We are delighted to read your brief and wonderful testimony about your successful one-week stay spent at Jumeirah Muscat Bay with your daughter. Indeed, seeing the perfect remarks in the areas of cleanliness, comfort, breakfast experience as well as efficient service received truly brightens up our day.We appreciate your feedback on the prices in the restaurants. However, our prices are in line with the benchmark. It was indeed a pleasure having you with us and we look forward to the opportunity to serve you again.Sincerely,Zeki OzalGeneral Manager

Dear Mr. Ganesh,We are humbled by your perfect rating and many thanks for sharing your experience with us at Jumeirah Muscat Bay.It is pleasing to learn that the natural beauty of our resort, its supreme location, various restaurants and genuine service efforts provided you with a true luxury experience. Thank you for your special highlight of our Kids Club “Mimo”, a safe and happy place where your kids can stay active while providing you with peace of mind for a pleasant and relaxed time with us. We are much grateful for your highest and personal recommendation, and we hope you will plan another getaway with us real soon.Sincerely,Zeki OzalGeneral Manager

Dear Angelika, It is a joy to learn that you enjoyed the peace and tranquillity of Jumeirah Muscat Bay. Thank you for recommending us so highly and we hope to welcome you back again real soon. Sincerely, Zeki OzalGeneral Manager

Dear gabriel,Warm greetings from Jumeirah Muscat Bay and many thanks for your five-star rating. We are so delighted to read that you had a wonderful stay with us.We look forward to having the opportunity to welcome you again real soon.Sincerely, Zeki Ozal General Manager

Dear Ms. Al Hanoof,Greetings from Jumeirah Muscat Bay! Thank you for sharing your valuable feedback with us. It is with great distress and disappointment that I read your survey where we failed to deliver up to your expectations. We take any suggestion as a learning point and opportunity to enhance our services.We regret that we have missed to gather your preferences and allocate the rooms as per your preferences prior to your arrival. However, our team offered you and moved to adjacent rooms as soon as they learnt your preferences and extended your check-out time until 7pm. Due to non-availability, we were not able to provide you complimentary upgrade.Rest assured that your constructive feedback has been taken into consideration and corrective measures have already been taken to avoid similar situations in the future. Moreover, we have updated your preferences accordingly to avoid any future disappointment. At Jumeriah Muscat Bay we strive to exceed guest expectations consistently and are grateful for all feedback received and I would again like to thank you for your comments. We hope that we will have the pleasure of welcoming you back to Jumeirah Muscat Bay in the not-too-distant future. Perhaps you would kindly contact me directly when planning a future trip, so I can personally upgrade you to one of our luxury suites and make the necessary arrangements to ensure that your next stay is a comfortable and enjoyable one. We look forward to welcoming you back again soon. Sincerely, Zeki Ozal, General Manager