Avis sur InterContinental Muscat, an IHG Hotel
InterContinental Muscat, an IHG Hotel
Al Kharjiya Street, Al Shati Area, PO Box 398, Muscat
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 9 janv. 2024
Dear Pierre,Thank you for choosing InterContinental Muscat and taking the time to share your rating with us. All of us are delighted that we could ensure a comfortable stay during your recent visit, and we are glad to have met your expectations. We appreciate your kind ratings, and we hope to welcome you back in the near future.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
Roland
26 déc. 2023
Roland
Séjour de 2 nuits en décembre 2023
Réponse de Daniel le 31 déc. 2023
Dear Roland,Season greetings from InterContinental Muscat!We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel Arbenz
10/10 Excellent
Anne-Marie
24 nov. 2023
Anne-Marie
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 27 nov. 2023
Dear Anne-Marie,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
KARIM
Voyage en famille
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KARIM
Séjour de 9 nuits en août 2023
Réponse de Daniel le 29 août 2023
Dear Karim, Thank you very much for your loyalty and sharing your review of InterContinental Muscat.We are delighted to hear that you enjoyed your stay with us and that you appreciated our overall facilities, & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We look forward to welcoming you back to our beautiful hotel again. Many thanks, Daniel ArbenzGeneral Manager
10/10 Excellent
Hicham
Voyage en famille
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hicham
Séjour de 3 nuits en août 2023
Réponse de Daniel le 14 août 2023
Dear Hicham,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager
10/10 Excellent
wilfried
7 août 2023
wilfried
Séjour de 7 nuits en juillet 2023
Réponse de Daniel le 9 août 2023
Dear Wilfried,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager
8/10 Bien
Ismael
Voyage en famille
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à la hauteur du standing
Ismael
Séjour de 5 nuits en juillet 2023
Réponse de Daniel le 5 août 2023
Dear Ismael,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager
10/10 Excellent
Marine
23 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marine
Séjour de 12 nuits en juillet 2023
Réponse de Daniel le 25 juil. 2023
Dear Marine,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager
10/10 Excellent
Youssef
Voyage en famille
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Youssef
Séjour de 7 nuits en mai 2023
Réponse de Daniel le 16 mai 2023
Dear Youssef,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager
6/10 Satisfaisant
Noé
26 févr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Noé
Séjour de 1 nuit en février 2023
Réponse de Reservation le 2 mars 2023
Thnak you
10/10 Excellent
Martine
8 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martine
Séjour de 2 nuits en janvier 2023
Réponse de Reservation le 12 févr. 2023
Thank you for the valuable rating
8/10 Bien
Gustavo
14 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable
Gustavo
Séjour de 1 nuit en juin 2022
Réponse de Intercontinental Muscat le 16 juin 2022
Thank you for your valuable feedback
10/10 Excellent
Bruno
Voyage en famille
6 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruno
Séjour de 7 nuits en février 2022
Réponse de Intercontinental Muscat le 6 mars 2022
Thank you for you valuable comment
4/10 Médiocre
Voyageur vérifié
7 mars 2020
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2020
Réponse de AGM le 9 mars 2020
Dear Valued Guest,
Many thanks for taking the time to review your recent stay at InterContinental Muscat.
As part of our continuous efforts to serve you better, would you kindly share with us your experience at our property so we can rectify and provide you with a better service on your next visit
Warm Regards,
Anna-Marie Dowling
Area General Manager
10/10 Excellent
Voyageur vérifié
17 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de William O'Sullivan le 13 sept. 2021
Dear Guest,
Thank you for choosing InterContinental Muscat. We are glad to hear that you had a wonderful stay at our property, we highly appreciate the feedback you have given us and your kind comments about our staff has been shared. Once again thank you for staying at InterContinental Muscat and we hope to welcome you back again very soon.
Kind Regards,
William O'Sullivan
Digital and Social Media Marketing Executive
10/10 Excellent
Yasser, fresh meadow
27 mai 2024
Yasser
Séjour de 4 nuits en mai 2024
Réponse de Daniel le 29 mai 2024
Dear Yasser,Thank you for giving us an exceptional rating. We are delighted to hear that you enjoyed your stay and had met and exceeded your expectations. We always strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We truly appreciate having you as our guest and we thank you for choosing us.We look forward to welcoming you again soon for another memorable stay. Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 7 nuits en mai 2024
Réponse de Daniel le 28 mai 2024
Dear Michael,Thank you for giving us an exceptional rating. We are delighted to hear that you enjoyed your stay and had met and exceeded your expectations. We always strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We truly appreciate having you as our guest and we thank you for choosing us.We look forward to welcoming you again soon for another memorable stay. Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Julie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 3 nuits en mai 2024
Réponse de Daniel le 11 mai 2024
Dear Julie,Thank you for giving us an exceptional rating.We are so delighted to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon for another memorable stay.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Zolfakar
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zolfakar
Séjour de 3 nuits en avril 2024
Réponse de Daniel le 2 mai 2024
Dear Zolfakar, Thank you so much for taking the time to share your review and for giving us a stellar rating.We are delighted to hear that you enjoyed your stay with us, and that our rooms, the hotel interior, food and service of our friendly staff were your particular highlights. We work really hard to give our guests the finest experience possible, your kind comments are truly rewarding, we are proud of our excellent staff. Your kind words reaffirm the hard work we put in every day.Thank you for choosing us and we look forward to welcoming you again soon for another memorable stay.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
Mike
10 avr. 2024
Mike
Séjour de 2 nuits en février 2024
Réponse de Daniel le 1 mai 2024
Dear Mike,Thank you for choosing InterContinental Muscat and taking the time to share your rating with us. We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to all our guests, and we are glad that we could do so for you. We appreciate having you as our guest and we thank you for your kind rating. We hope to welcome you back in the near future. Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
Trisha
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trisha
Séjour de 2 nuits en mars 2024
Réponse de Daniel le 25 mars 2024
Dear Trisha,Thank you for taking the time to share with your review.We are sorry to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback, as we strive to improve with each and every stay. We apologize for any inconvenience or frustration you may have experienced. We had already addressed this specifically to the concerned department and make things right. We cannot fix the past, but there is always room for improvement, and you have our commitment to improve the way our staff serves every customer. Until then, please accept again our sincerest apologies on behalf of everyone on the team.We hope that you will give us another opportunity to provide you with an improved stay. Sincerely yours,Dnaiel ArbenzGeneral Manager
6/10 Satisfaisant
Toru
Voyage d’affaires
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toru
Séjour de 3 nuits en mars 2024
Réponse de Daniel le 7 mars 2024
Dear Toru,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to all our guests. We appreciate your feedback and for having you as our guest, and we hope you’ll visit us again soon. Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
Luqman
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luqman
Séjour de 6 nuits en février 2024
Réponse de Daniel le 25 févr. 2024
Dear Luqman,Thank for taking the time to share with us your review of InterContinental Muscat.We are delighted to hear that you enjoyed your stay with us, and we truly appreciate your compliments about facilities and breakfast, as we strive daily to deliver a positive guest experience. Reviews like these give us an opportunity to be inspired and continue to strive and improve guest satisfaction and to deliver our InterContinental promise of providing you an incredible guest experience all throughout the stay. Your kind words reaffirm the hard work we put in every day.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Voyageur vérifié
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Daniel le 21 févr. 2024
Dear Anonymous,Thank you for giving us an exceptional Rating.We are so delighted to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon for another amazing stay.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Gerdina
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sustainability effort in the right direction
Gerdina
Séjour de 3 nuits en février 2024
Réponse de Daniel le 19 févr. 2024
Dear Gerdina,Thank you so much for taking the time to share your review and for giving us a stellar rating.We are delighted to hear that you enjoyed your stay with us, and that our overall facilities, and service of our friendly staff were to your liking. We work really hard to give our guests the finest experience possible, your kind comments are truly rewarding, we are proud of our excellent staff. Your kind words reaffirm the hard work we put in every day.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
ali
Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ali
Séjour de 3 nuits en février 2024
Réponse de Daniel le 15 févr. 2024
Dear Ali,Thank you so much for taking the time to share your review and for giving us a stellar rating.We are delighted to hear that you enjoyed our facilities, We work really hard to give our guests the finest experience possible. Your kind words reaffirm the hard work we put in every day.Thank you for choosing us and we look forward to welcoming you again soon for another amazing experience.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Michelle
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en décembre 2023
Réponse de Daniel le 6 févr. 2024
Dear Michelle,Thank you for giving us a perfect 5/5 rating!We are delighted that we could ensure a comfortable stay during your visit, and we are glad we could win your trust and provide you with the best. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Christopher
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christopher
Séjour de 6 nuits en janvier 2024
Réponse de Daniel le 16 janv. 2024
Dear Christopher,Thank you for giving us an exceptional rating.We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
DONG HEE
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DONG HEE
Séjour de 2 nuits en janvier 2024
Réponse de Daniel le 15 janv. 2024
Dear Dong,Thank you for giving us a stellar rating, this means a lot to us.We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to welcoming you back on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
Daljit
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daljit
Séjour de 5 nuits en décembre 2023
Réponse de Daniel le 9 janv. 2024
Dear Daljit,Thank you for taking the time to share us your review! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and compliments for the club lounge team which is extremely rewarding. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future.Sincerely yours,Daniel Arbenz General Manager
6/10 Satisfaisant
A
Voyage en groupe
6 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
A
Séjour de 4 nuits en janvier 2024
Réponse de Daniel le 9 janv. 2024
Dear A,Thank you for taking the time to rate your stay.We are saddened to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Frank
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frank
Séjour de 3 nuits en janvier 2024
Réponse de Daniel le 9 janv. 2024
Dear Frank,Thank you very much for sharing your review of InterContinental Muscat.We are delighted to hear that you enjoyed your stay with us and that you appreciated our overall facilities and services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We look forward to welcoming you back to our beautiful hotel again. Sincerely yours, Daniel ArbenzGeneral Manager
10/10 Excellent
Salima
4 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Salima
Séjour de 2 nuits en janvier 2024
Réponse de Daniel le 9 janv. 2024
Dear Salima,Thank for giving us the stellar 5/5 rating!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward on your next visit!Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Ahmed
Voyage d’affaires
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ahmed
Séjour de 2 nuits en décembre 2023
Réponse de Daniel le 8 janv. 2024
Dear Ahmed,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Thank you for choosing us and we look forward to welcoming you again on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Anjali
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anjali
Séjour de 7 nuits en décembre 2023
Réponse de Daniel le 8 janv. 2024
Dear Anjali,Thank you for the wonderful review and for recommending our hotel. Receiving a perfect rating from valued guests like you is such a compliment, and we are so happy to hear that you enjoyed your stay with us. Your feedback motivates us to continue delivering exceptional service and we are glad we could do so for you.We look forward to welcoming you back on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager
6/10 Satisfaisant
Annamaria
1 janv. 2024
Annamaria
Séjour de 2 nuits en décembre 2023
Réponse de Daniel le 4 janv. 2024
Dear Annamaria,Thank you for taking the time to share us your review of your recent stay with us.We are sorry to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced most especially with our service. We are normally known for our exceptional service, and we are saddened that we missed this mark. We cannot fix the past, but you have my personal commitment to improve the way our staff serves every guests. Until then, please accept my sincerest apologies on behalf of everyone on the team.We hope you will be giving us another chance and returning to our hotel in the near future.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Ujwal
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ujwal
Séjour de 1 nuit en décembre 2023
Réponse de Daniel le 1 janv. 2024
Dear Ujwal,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Ujwal
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ujwal
Séjour de 3 nuits en décembre 2023
Réponse de Daniel le 31 déc. 2023
Dear Ujwal,Season greetings from InterContinental Muscat!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to welcoming back on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Rachel
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 8 nuits en décembre 2023
Réponse de Daniel le 31 déc. 2023
Dear Rachel,Season greetings from InterContinental Muscat!We are thrilled to know that you had an amazing experience, and we thank you for recommending our hotel and your kind words of our friendly and helpful team, the overall facilities of the hotel in which you find it to your liking and the wonderful dining experience that you had with Trader Vic's and Takara. We put a lot of thought into every dish we serve, and we are proud of our excellent staff. Your kind words reaffirm the hard work we put in every day.We hope you could visit us again for another memorable experience.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Khidir, Ridgewood
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khidir
Séjour de 3 nuits en décembre 2023
Réponse de Daniel le 24 déc. 2023
Dear Khidir,Thank you for taking the time to share us your review and for giving us a perfect 5/5 rating!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to your next visit!Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
MAHMUT
11 déc. 2023
MAHMUT
Séjour de 3 nuits en décembre 2023
Réponse de Daniel le 12 déc. 2023
Dear Mahmut,Thank you for taking the time to rate your stay of InterContinental Muscat!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to welcoming you back to our beautiful hotel.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
magnar
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
magnar
Séjour de 5 nuits en décembre 2023
Réponse de Daniel le 11 déc. 2023
Dear Magnar,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Sincerely yours,Daniel ArbenzGeneral Manager
8/10 Bien
Catherine
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good service, good facilities, noisy at night
Catherine
Séjour de 4 nuits en novembre 2023
Réponse de Daniel le 4 déc. 2023
Dear Catherine,Thank you for taking the time to share us your review of InterContinental Muscat!We are delighted to hear that you enjoyed your stay with us, and we thank you for the kind compliments for the overall facilities of the hotel. We always strive to provide service excellence and satisfaction to each, and every guest and we glad we could do so for you. We also appreciate your feedback regarding the noise from the W Hotel, and we are taking steps to address the issue. We look forward to welcoming you back at the InterContinental Muscat.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Nabil
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nabil
Séjour de 4 nuits en novembre 2023
Réponse de Daniel le 30 nov. 2023
Dear Nabil,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Jason, Saku
27 nov. 2023
Jason
Séjour de 5 nuits en novembre 2023
Réponse de Daniel le 19 déc. 2023
Dear Jason,Thank you for taking the time to rate your stay with us at InterContinental Muscat!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon.Sincerely yours,Daniel ArbenzGeneral Manager
2/10 Horrible
Marc
18 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 24 nov. 2023
Dear Marc,Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are saddened to hear that we fail to provide you the stay that you have come to expect and that we had interrupted your comfort. Our sincere apologies, your satisfaction is very important to us, and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Stuart
Voyage en famille avec de jeunes enfants, Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Réponse de Daniel le 24 nov. 2023
Dear Stuart,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We are very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel again.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Mehmet Togan
10 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mehmet Togan
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 24 nov. 2023
Dear Mehmet,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
konstantin
Voyage en famille
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
konstantin
Séjour de 6 nuits en octobre 2023
Réponse de Daniel le 24 nov. 2023
Dear Konstantin,Thank you for taking the time to review your stay with us. We are very pleased to hear that that you enjoyed your stay with us, and our staff met your needs and expectations. We always strive to provide excellence service and satisfaction to our guests. We look forward to welcoming back to the hotel in the near future.Sincerely yours,Daniel ArbenzGeneral Manager
10/10 Excellent
Katja
Voyage en couple
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katja
Séjour de 1 nuit en novembre 2023
Réponse de Daniel le 24 nov. 2023
Dear Katja,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We have shared this awesome feedback with the team who will be thrilled to know that you had an amazing experience with us. We always strive to provide excellence service and satisfaction to our guests. We look forward to welcoming you back at InterContinental Hotel Muscat.Sincerely yours, Daniel ArbenzGeneral Manager