Avis
8,8
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
28 déc. 2023
Séjour de 1 nuit en décembre 2023
8/10 Bien
CATHERINE, LOIVRE
Voyage en couple
30 avr. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
CATHERINE
Séjour de 5 nuits en avril 2023
Réponse de Cluster General Manager le 2 mai 2023
Dear Catherine,Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. Our location is indeed very convenient and good as you have mentioned, with direct access to the Muscat Grand Mall via the Sky Bridge, and also being close to most attractions and business hubs of Muscat.I am delighted that we have managed to deliver on our promise and that the facilities, specifically the room, meet your expectations.I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
8/10 Bien
Johann
Voyage en couple
22 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johann
Réponse de Cluster General Manager le 13 mars 2023
Dear Johann, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
MYRIAM
Voyage en famille
1 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MYRIAM
10/10 Excellent
ASMA
10 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ASMA
Séjour de 1 nuit en mars 2022
Réponse de Cluster General Manager le 14 mars 2022
Dear ASMA,
Thank you for choosing our hotel for your visit.
We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way.
Hope to welcome you back soon and have a chance to meet you in person.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
6/10 Satisfaisant
MARIE-GILLES
16 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Décevant
MARIE-GILLES
Séjour de 2 nuits en novembre 2021
Réponse de Cluster General Manager le 20 déc. 2021
, Dear MARIE-GILLES
Let me start by thanking you for choosing to stay with us during your recent trip to Oman.
I would like to convey my sincerest apologies for the inconveniences that you encountered through the different touch points in the hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay; together with the entire team, we have discussed your feedback in great detail to understand what had occurred and implement improvements for the same.
Please do let me know when you’re planning on returning to Muscat, and my team and I will be more than happy to make your stay better than the last!
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
10/10 Excellent
Jamal
Voyage d’affaires
27 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Conforme aux attentes
Jamal
Séjour de 2 nuits en novembre 2019
Réponse de Cluster General Manager le 1 déc. 2019
Dear Jamal,
Thank you for choosing our hotel for your visit and your kind words!
We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise.
I hope you will visit Muscat again and that we have a chance to see you return.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
25 nov. 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de Cluster General Manager le 26 nov. 2019
Dear Valued Guest,
Thank you for choosing our hotel for your visit and your kind words!
We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise.
Our hotel is 100% sharia compliant, reason for which we do not offer alcoholic beverages. We understand that some guest prefer the availability of the same, in which case we can anytime recommend nearly located restaurants and venues offering it.
We hope to have the opportunity to welcome you back again soon be it for business or pleasure.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
10/10 Excellent
Voyageur vérifié
6 avr. 2019
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Cluster General Manager le 7 avr. 2019
Dear Valued Guest,
Thank you for choosing to stay at the Grand Millennium Muscat during your recent trip to Oman.
We are excited with your review as it reflects that our services have met your expectations on this occasion.
We hope to have the opportunity to welcome you back again soon.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
10/10 Excellent
Voyageur vérifié
Voyage en couple
26 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mars 2019
Réponse de Cluster General Manager le 27 mars 2019
Dear Valued Guest,
Thank you for choosing our hotel for your visit and your kind words!
We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise.
I hope you will visit Muscat again and that we have a chance to see you return.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
10/10 Excellent
Nawel
4 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Nawel
Séjour de 3 nuits en novembre 2018
Réponse de Cluster General Manager le 9 déc. 2018
Dear Nawel,
Thank you for choosing our hotel for your visit and your kind words!
We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise.
I hope you will visit Muscat again and that we have a chance to see you return.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
8/10 Bien
Marcel-A, St-Sulpice / Suisse
15 nov. 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Marcel-A
Séjour de 6 nuits en novembre 2018
Réponse de Cluster General Manager le 19 nov. 2018
Dear Marcel-A,
Thank you choosing the Grand Millennium Muscat as your hotel while in Oman and for finding the time to share your experience with us.
I am glad that you were able to take advantage of our location being with direct access to the Muscat Grand Mall via the Sky Bridge, and also being close to most attractions and business hubs of Muscat.
Our hotel has chosen to pursue a healthy lifestyle, reason for which we decided to operate a complete non-smoking environment and not offer alcoholic beverages. We understand that some guest prefer the availability of the same, in which case we can anytime recommend nearly located restaurants and venues offering it.
Thank you again for staying with us and we look forward to welcoming you again soon.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
8/10 Bien
patrice
5 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
patrice
Séjour de 3 nuits en octobre 2018
Réponse de Cluster General Manager le 12 nov. 2018
Dear Patrice,
Thank you choosing the Grand Millennium Muscat as your hotel while in Oman and for finding the time to share your experience with us.
Our location is indeed very convenient, with direct access to the Muscat Grand Mall via the Sky Bridge, and also being close to most attractions and business hubs of Muscat. I am glad that you were able to enjoy the different options available at the mall as it is close by; although we do prefer our guests to try our restaurants, we appreciate your feedback and have shared the same with our food and beverage team.
Please do let us know if you are planning to visit Muscat again and we would love to welcome you back.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
We are of course happy that our room and amenities offered met your expectations along with the service from the team. The entire team was very pleased in reading your review as it is a reflection of their hard work and has given all of us motivation to go beyond.
10/10 Excellent
Maryvonne
14 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maryvonne
Séjour de 3 nuits en octobre 2018
Réponse de Cluster General Manager le 16 oct. 2018
Dear Maryvonne,
Thank you for choosing to stay at the Grand Millennium Muscat during your recent trip to Oman.
We are excited with your rate as it reflects that our services have met your expectations on this occasion.
We hope to have the opportunity to welcome you back again soon.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman
6/10 Satisfaisant
richard, paris
5 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel pour hommes d’affaire ,confortable
richard
Séjour de 2 nuits en janvier 2018
Réponse de Management Team le 6 févr. 2018
Dear Richard,
Thank you for choosing to stay at Grand Millennium Muscat during your recent business trip.
We are indeed, very pleased to read that you were able to take advantage of our convenient location, connected to Muscat Grand Mall and close to many business hubs in the city.
It was a pleasure having you stay with us and we look forward to welcoming you back again soon whether for business or pleasure!
Sincerely,
Management Team
Grand Millennium Muscat
10/10 Excellent
Ibrahim
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ibrahim
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
MARIA PAOLA
Voyage en famille
2 avr. 2024
MARIA PAOLA
Séjour de 2 nuits en mars 2024
8/10 Bien
Patrick, Altendorf
10 mars 2024
Les points forts : Propreté, personnel et service, équipements
Patrick
Séjour de 3 nuits en mars 2024
10/10 Excellent
??
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Séjour de 1 nuit en février 2024
8/10 Bien
Karim
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Karim
Séjour de 5 nuits en février 2024
8/10 Bien
Hassan
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hassan
Séjour de 1 nuit en février 2024
10/10 Excellent
Jordan
Voyage en couple
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan
Séjour de 2 nuits en février 2024
4/10 Médiocre
Ahmed
Voyage d’affaires
1 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad Hotel management
Ahmed
Séjour de 3 nuits en janvier 2024
6/10 Satisfaisant
Faizan
24 janv. 2024
Faizan
Séjour de 2 nuits en janvier 2024
8/10 Bien
Pok Man
5 janv. 2024
Pok Man
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Alejandro
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amplio y bien ubicado
Alejandro
Séjour de 2 nuits en décembre 2023
8/10 Bien
Liang
8 déc. 2023
Liang
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Valued Guest, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
4/10 Médiocre
Muhammad
Voyage d’affaires
30 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Muhammad
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Mr. Muhammad, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Fadi
16 nov. 2023
Fadi
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Mr. Fadi,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a good experience during your stay at Grand Millennium Muscat.Your satisfaction is important to us, and we appreciate your acknowledgment. We value your feedback and hope to welcome you back for another positive experience in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman
6/10 Satisfaisant
May Chan
Voyage en couple
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
May Chan
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Ms. May,Thank you for taking the time to share your feedback with us following your recent stay at Grand Millennium Muscat. It is disheartening to hear about the challenges you faced with the thermostat, coffee machine, and TV during your stay. Please rest assured that we take your comments seriously, and our team is actively working to address these issues to enhance the overall guest experience.Your feedback is invaluable, and we are grateful for the opportunity to improve. We understand the importance of a comfortable and seamless stay, and we regret that we fell short of your expectations on this occasion. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman
10/10 Excellent
Hemant
14 nov. 2023
Hemant
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Mr. Hemant,Thank you for sharing your positive feedback following your recent stay at Grand Millennium Muscat. We are delighted to hear that you had a great experience, and we appreciate your kind words.Our team works diligently to provide exceptional service and create memorable moments for our guests. We value your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman
8/10 Bien
Aula
10 nov. 2023
Aula
Séjour de 7 nuits en novembre 2023
Réponse de General Manager le 30 déc. 2023
DearValued Guest,Thank you for sharing your feedback following your recent stay at Grand Millennium Muscat. We are pleased to learn that your experience was positive. Your satisfaction is important to us, and we value your patronage. We hope to welcome you back for another pleasant stay in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman
10/10 Excellent
Jenell
Voyage d’affaires
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jenell
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Ms. Jenell,Thank you for sharing your feedback following your recent stay at Grand Millennium Muscat. We are pleased to learn that your experience was positive. Your satisfaction is important to us, and we value your patronage. We hope to welcome you back for another pleasant stay in the future.Sincerely,Luca MeddaCluster General Manager - Sultanate of Oman
10/10 Excellent
Punkaj
19 oct. 2023
Punkaj
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 30 déc. 2023
Dear Mr. Punkaj, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
8/10 Bien
Carsten
3 oct. 2023
Carsten
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Valued Guest, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
6/10 Satisfaisant
Mashari, Alsalam
Voyage en famille
4 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Mashari
Séjour de 3 nuits en juillet 2023
Réponse de Luca Medda Cluster General Manager le 5 août 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the bathtub sink in your room. Our goal is to provide our guests with a seamless and enjoyable stay, and we regret that we fell short of your expectations in this instance.Your comments about the bathtub sink have been noted, and our maintenance team will promptly address the issue to ensure it is fixed for future guests. We truly appreciate your understanding and patience during this time.Regarding the access to our lounge, we apologize for the oversight in not providing you with this information upon check-in. Your feedback is valuable to us, and we will make sure to improve our communication to ensure all guests are informed about the available facilities during their stay.We are committed to delivering the highest level of service to our valued guests, and we regret any lapses that may have occurred during your visit. Your feedback helps us identify areas for improvement, and we will take the necessary steps to enhance our guest experience.Once again, we apologize for any inconvenience caused, and we hope that you will give us another opportunity to welcome you back to Grand Millennium Muscat, where we can ensure a more enjoyable and seamless stay.Thank you for choosing to stay with us, and we look forward to serving you better in the future.Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
SUJA MAAN H
19 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
SUJA MAAN H
Séjour de 3 nuits en juin 2023
Réponse de Luca Medda Cluster General Manager le 5 août 2023
Dear Suja, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Almas
Voyage en famille
6 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Almas
Séjour de 1 nuit en mai 2023
Réponse de Luca Medda Cluster General Manager le 5 août 2023
Dear Almas, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Ana
6 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ana
Séjour de 1 nuit en mai 2023
10/10 Excellent
Panitta
23 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Panitta
Séjour de 2 nuits en avril 2023
Réponse de Cluster General Manager le 2 mai 2023
Dear Panitta, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
8/10 Bien
Martin
24 mars 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Martin
Séjour de 3 nuits en mars 2023
Réponse de Cluster General Manager le 27 mars 2023
Dear Martin, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Yu
Voyage d’affaires
12 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yu
Séjour de 3 nuits en mars 2023
Réponse de Cluster General Manager le 13 mars 2023
Dear Yu, Thank you for choosing our hotel for your visit. We greatly appreciate for taking the time to rate us on Expedia. We are glad that we managed to make you feel welcome and provided you with memorable moments from your stay. This motivates all of us to continue working hard on ways to improve and try to make sure all guests feel the same way. Hope to welcome you back soon and have a chance to meet you in person. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
8/10 Bien
Adel
11 mars 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Adel
Séjour de 6 nuits en mars 2023
Réponse de Cluster General Manager le 13 mars 2023
Dear Valued Guest, Thank you for choosing our hotel for your visit and your kind words! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise. I hope you will visit Muscat again and that we have a chance to see you return. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Rafael
23 févr. 2023
Rafael
Séjour de 8 nuits en février 2023
Réponse de Cluster General Manager le 13 mars 2023
Dear Mr.Rafael, Thank you for choosing our hotel for your visit and your kind words! We are glad you were able to enjoy your stay with us and that our service and facilities delivered our promise. I hope you will visit Muscat again and that we have a chance to see you return. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
2/10 Horrible
Ayman
Voyage d’affaires
4 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayman
Séjour de 3 nuits en janvier 2023
Réponse de Cluster General Manager le 13 mars 2023
Dear Ayman, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Birgitte
Voyage en famille
15 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birgitte
Séjour de 5 nuits en janvier 2023
Réponse de Cluster General Manager le 13 mars 2023
Dear Birgitte ,Thank you for choosing the Grand Millennium Muscat as your hotel during your travels in Oman. We are glad that were able to provide you with memorable moments from your stay and our service and facilities delivered our promise. I hope to have the opportunity to welcome you back in the near future! Sincerely,Luca Medda Cluster General Manager - Sultanate of Oman
10/10 Excellent
Ali
Voyage d’affaires
22 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ali
Séjour de 4 nuits en décembre 2022
8/10 Bien
Nicolas
Voyage d’affaires
1 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place, I will definitely repeat
Nicolas
Séjour de 3 nuits en novembre 2022
8/10 Bien
Sakthiharan
Voyage en groupe
2 oct. 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sakthiharan
Séjour de 4 nuits en septembre 2022
Réponse de Cluster General Manager le 2 oct. 2022
Dear Sakthiharan ,Thank you for choosing the Grand Millennium Muscat as your hotel during your travels in Oman. We are glad that were able to provide you with memorable moments from your stay and our service and facilities delivered our promise. Our hotel is 100% sharia compliant, the reason for which we do not offer alcoholic beverages. We understand that some guest prefer the availability of the same, in which case we can anytime recommend nearly located restaurants and venues offering it.I hope to have the opportunity to welcome you back in the near future! Sincerely,Luca Medda Cluster General Manager - Sultanate of Oman
4/10 Médiocre
rachwan
6 sept. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
غريب جدا
rachwan
Séjour de 1 nuit en septembre 2022
Réponse de Cluster General Manager le 8 sept. 2022
Dear Mr. Rachwan, Thank you for choosing to stay at the Grand Millennium Muscat and for taking the time to write your review. I can assure you that we work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please do not hesitate to contact us directly. We look forward to having you stay with us again and have the chance to turn your experience around. Sincerely, Luca Medda Cluster General Manager - Sultanate of Oman