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Avis sur The Westin Mumbai Powai Lake

5 out of 5
The Westin Mumbai Powai Lake
2 & 3B, Near Chinmayanand Ashram, Powai, Mumbai, Maharashtra

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 163 avis sur 286." "
Note des voyageurs de 8 (Bien), d’après 70 avis sur 286." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 286." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 286." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 286." "

8,8/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne relation qualité-prox
L’hotel est très confortable et le service très bon, bonbe relation qualité-prix. Le buffet du petit déjeuner est excellent. Les restaurants de l’hotel sont très chers.
Séjour de 7 nuits en mai 2019
Réponse de Nick Dumbell le 3 juin 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Sophia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buffet spread is good Swimming pool is good Overall good property but they should work on providing more in house sports/ activities for kids.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Shweta

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff
Séjour de 4 nuits en avril 2024

10/10 Excellent

Jonathan

Séjour de 6 nuits en avril 2024

10/10 Excellent

bhanumati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a wonderful experience. Highly recommended
Séjour de 2 nuits en avril 2024

10/10 Excellent

rahul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Rajesh

Voyage d’affaires
Horrible quality of tea. Poor room service
Séjour de 6 nuits en avril 2024

8/10 Bien

Pradip Kumar

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en avril 2024

10/10 Excellent

Thinesh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience for my family
Séjour de 2 nuits en mars 2024

8/10 Bien

Ashleigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location of the hotel and quality was very good but the noise of guests coming to their rooms throughout the whole night with doors closing regularly throughout the nights provided little sleep/.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Graham

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beware of Hotels.com cencellation
The Westin Mumbai is a very good hotel with professional staff. I was very impressed with the support given by the Desk Manager Mr Yashvardhan Bhutra. I had mistakenly booked both the Westin Hotel and the Sister Hotel Next doo Lakeside Marriot. If I had booked directly with Marriot group my hotel fees for the Lakeside Marriot would have been refunded in full. This is not the case if you book using Hotels.com. After being challenged and supported by Mr Bhutra I eventually received one of my two nights as a refund but Hotels.com refused to refund my second night. My advice is not to pay through Hotels.com and if possible joint a hotel loyalty program such as Marriot. This allows you credit which can be more generous comp[ared to Hotels.com and will allow full refund for mistakes similar to the double booking I made. My experience following up with Hotels.com was frustrating and they tried to blame everything on the Lakeside Marriot.
Séjour de 3 nuits en janvier 2024
Réponse de Wilbur Turro le 27 févr. 2024
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking the time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin

10/10 Excellent

Yogesh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel near Mumbai airport
Good hotel for a business travelers neat and clean room. courteous staff and tasty breakfast with variety Nice view of Powai lake.
Séjour de 1 nuit en janvier 2024
Réponse de Wilbur Turro le 27 févr. 2024
Dear Guest, Greetings from the Westin Powai Lake!Thank you for the generous words. We are so glad to hear that you had an amazing stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to having you back soon for another pleasant stay.Warm Regards,Team Westin

10/10 Excellent

TANMAY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Wilbur Turro le 27 févr. 2024
Dear Guest, Greetings from the Westin Powai Lake!Thank you for the generous words. We are so glad to hear that you had an amazing stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to having you back soon for another pleasant stay.Warm Regards,Team Westin

10/10 Excellent

Varad N

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Wilbur Turro le 27 févr. 2024
Dear Guest, Greetings from the Westin Powai Lake!Thank you for the generous words. We are so glad to hear that you had an amazing stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to having you back soon for another pleasant stay.Warm Regards,Team Westin

10/10 Excellent

Sherif Sayed Abdelmoneim, New Cairo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have two main comments, the first is the pool didn’t look very clean, second is there’s too many flies in the open air zones so it’s important to have a mosquito repellent
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jatan, Toronto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well maintained, staff was very welcoming and helpful. My special requests were taken care by the staff and my experience was unbelievable
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend.
Great location. Friendly staff.
Séjour de 2 nuits en octobre 2023
Réponse de Prashant Chadha le 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Team Westin

10/10 Excellent

Tetsuaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Prashant Chadha le 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Team Westin

6/10 Satisfaisant

Kristel

Voyage en couple
Les points forts : Propreté et personnel et service
Property was good, staff was very nice but the food and service was not that great. We were promised a mini bar in the room but after asking multiple times we still did not get one. The air conditioner in the room was not cooling properly. Overall found it a bit overpriced for the service and facilities we recieved.
Séjour de 3 nuits en septembre 2023
Réponse de Prashant Chadha le 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a rating. Please do accept our sincere apologies on the service lapses experienced by you. We hope that you will give us an opportunity to redeem your trust in our brand once again. We look forward to welcoming you again soon.Warm regards,Team Westin

6/10 Satisfaisant

Hardik

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Prashant Chadha le 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a rating. We look forward to welcoming you again soon.Warm regards,Team Westin

8/10 Bien

shivani

Voyage en famille
Les points forts : Propreté et personnel et service
The place was great and had great breakfast options. The rooms ( bed) are not compatible for senior citizens or people with mobility issue.
Séjour de 1 nuit en septembre 2023
Réponse de Prashant Chadha le 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a rating. We have noted your feedback regarding the bed & we shall make amends accordingly. We look forward to welcoming you again soon.Warm regards,Team Westin

10/10 Excellent

Pratibha

Séjour de 1 nuit en juillet 2023
Réponse de Prashant Chadha le 6 sept. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Team Westin

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Excellent hotel, lovely location overlooking the Powai lake. Courteous staff. Nice spacious rooms & bathroom , very clean. Huge spread of breakfast , enjoyable food.
Séjour de 1 nuit en décembre 2022
Réponse de Prashant Chadha le 29 juin 2023
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin

2/10 Horrible

Alyssandra

Séjour de 1 nuit en juin 2023
Réponse de Prashant Chadha le 29 juin 2023
Dear Guest,Greetings from The Westin Mumbai Powai Lake!Thank you for taking time & giving us a rating. Please do accept my sincere apologies on the service lapses experienced by you.We hope that you will give us an opportunity to redeem your trust in our brand once again. We look forward to welcoming you again soon.Warm regards,Team WestinWarm regards,Team Westin

10/10 Excellent

viswanathan

Séjour de 6 nuits en mai 2023
Réponse de Prashant Chadha le 29 juin 2023
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time & giving us a rating.We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin

4/10 Médiocre

Ananth

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
disappointing stay.
It was a disappointing stay. We had stayed here previously when it was renaissance, and they had better service, food quality and infrastructure. we had to wait 20 mins in the morning to get into the breakfast buffet, they have shut down their main fratelli restaurant, cramming all the guests into the smaller lake view cafe, where there is not enough room in case the occupancy is high. Also the property need repair, pool is not maintained properly, shower areas were dirty. It took 15 mins to get my car while checking out, overall I wont be staying here again. The food was very so-so, not at all memorable
Séjour de 1 nuit en avril 2023
Réponse de Team Westin le 8 mai 2023
Dear Guest, Greetings from the Westin Powai Lake!At the onset allow me to thank you for sharing your feedback. Please do accept my sincere apologies on the service lapses experienced by you. We have taken your feedback on board, and we will strive to make improvements accordingly. We hope that you will give us an opportunity to redeem your trust in our brand once again.Hoping to welcome you back again soon.Warm Regards,Team Westin

6/10 Satisfaisant

Mrs Manjit

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel overall is goos
Séjour de 2 nuits en mars 2023

2/10 Horrible

venu

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
Very noisy, we booked suite still bathroom ceiling was leaking. Also staff not responding quickly or fixed problems. We stayed 4 days with problems.
Séjour de 4 nuits en février 2023

10/10 Excellent

Janak

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mumbai = Westin
Amazing food and great service. The most important part of our incredible experience was the unparalled service provided by the two Golden Key Hotel Concierge (Les Clefs d’Or) - Anthony and Prashant!
Séjour de 2 nuits en février 2023

2/10 Horrible

Pamela

Séjour de 3 nuits en janvier 2023
Réponse de Prashant Chadha le 7 févr. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excellent

Gillian

Séjour de 1 nuit en janvier 2023
Réponse de Prashant Chadha le 23 janv. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excellent

Pulin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful Place
Réponse de Prashant Chadha le 23 janv. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excellent

Payal, Mumbai

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good ambience Loved the Mayochi restaurant Friendly and helpful staff
Réponse de Prashant Chadha le 23 janv. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Godt værelse og god service
Virkelig gode senge og godt miljø på værelset - området ikke spændende men pæn udsigt på søsiden ! God service i forbindelse med late checkout hvor der var fri afbenyttelse af loungen på toppen af hotellet.
Séjour de 4 nuits en novembre 2022

10/10 Excellent

Payal, Mumbai

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable stay Friendly staff
Réponse de Prashant Chadha le 8 nov. 2022
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Kind Regards,Prashant ChadhaHotel Manager

10/10 Excellent

Andreas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mumbai
Top Hotel . Super Lage
Séjour de 1 nuit en septembre 2022
Réponse de Prashant Chadha le 13 sept. 2022
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

4/10 Médiocre

Daniel

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Mumbai chaos
Hotel was chaotic. There was a large group of IT specialist attending a conference. Restaurant staff were confused at best. No serving of drinks, busing tables was poor. Breakfast was far too busy. Overall service let them down.
Séjour de 1 nuit en septembre 2022
Réponse de Prashant Chadha le 9 sept. 2022
Dear Guest, Greetings from the Westin Powai Lake!At the onset allow me to thank you for sharing your feedback. Please do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. We have taken your feedback on board, and we will strive to make improvements accordingly. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excellent

Ingrid

Séjour de 3 nuits en août 2022
Réponse de Prashant Chadha le 30 août 2022
Dear Guest,Thank you for taking time and giving us positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excellent

TZE-BENG

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property surrounds a nice lake. You can walk around after dinner. Views are nice.
Séjour de 1 nuit en août 2022
Réponse de Prashant Chadha le 23 août 2022
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Prashant ChadhaHotel Manager

10/10 Excellent

Aishvarya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Prashant Chadha le 12 août 2022
Dear Guest, Greetings from The Westin Mumbai Powai Lake ! Thank you for staying at our hotel rating us. We look forward to welcoming you back again. Warm Regards, Prashant Chadha- Hotel Manager

10/10 Excellent

Pranav

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2022
Réponse de HM le 8 août 2022
Dear Guest, Thank you for sharing your positive rating. Warm Regards, Prashant Chadha - Hotel Manager

8/10 Bien

Ravi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent facilities and service. Great to stay
I had a fabulous time in Westin Mumbai. The room, internet, bathroom and all facilities are excellent and 10 out of 10 rating. Just that the Lifts are very slow and the buttons are not working properly and we need to press it multiple times but still it didnt worked. Breakfast is good just that south indian food taste and quality was not so great
Séjour de 1 nuit en août 2022
Réponse de HM le 8 août 2022
Dear Guest, Thank you for your appreciation and positive feedback. We have noted your observations on the elevator buttons and shall have the same looked into for seamless experience. Warm Regards, Prashant Chadha - Hotel Manager

8/10 Bien

Joseph

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en juillet 2022
Réponse de HM le 1 août 2022
Dear Guest, Thank you for your positive rating. Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excellent

Subhra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything
Séjour de 2 nuits en juillet 2022
Réponse de HM le 22 juil. 2022
Dear Guest, Thank you for sharing your positive rating. The team is delighted. Warm Regards - Prashant Chadha, Hotel Manager

10/10 Excellent

Inderjit, Milton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel, property and people were top notch! I stayed there for 8 nights and will definitely go back. The breakfast buffet must have had 50 items!
Séjour de 9 nuits en mai 2022
Réponse de HM le 29 juin 2022
Dear Guest, Thank you for sharing your feedback and your appreciation. The team is delighted. Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excellent

Erik

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome!
Séjour de 1 nuit en mai 2022
Réponse de HM le 29 juin 2022
Dear Guest, Happy to note that your experience was awesome. Warm Regards, Prashant Chadha - Hotel Manager

6/10 Satisfaisant

Ludovic

Séjour de 1 nuit en mai 2022
Réponse de HM le 29 juin 2022
Dear Guest, Thank you for your feedback. The team would endeavor to enhance service engagements and have a higher rating from you upon your future visits. Warm Regards, Prashant Chadha - Hotel Manager

6/10 Satisfaisant

Selvaratnam

Séjour de 1 nuit en mai 2022
Réponse de HM le 29 juin 2022
Dear Guest, Thank you for choosing to stay with us. The team would spare no effort in impressing upon you on your next stay to achieve a higher rating. Warm Regards, Prashant Chadha - Hotel Manager