Avis sur Sofitel Mumbai BKC Hotel
Sofitel Mumbai BKC Hotel
C-57, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
30 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Rosebella Abraham le 31 mars 2023
Bonjour Mr. SylvainWe would like to thank you for your kind words and review for our service!Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.Merci beaucoup!Team Sofitel Mumbai BKC!
10/10 Excellent
philippe
23 mars 2022
philippe
Séjour de 3 nuits en mars 2022
Réponse de Vikas Kapai le 25 mars 2022
Bonjour Philippe,
Greetings of the day!
Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me.
Sincèrement,
Vikas Kapai
General Manager Sofitel Mumbai BKC
10/10 Excellent
Vishant
Voyage d’affaires
27 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vishant
Séjour de 2 nuits en février 2022
Réponse de Vikas Kapai le 27 févr. 2022
Bonjour Vishant,
Greetings of the day!
Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me.
Sincèrement,
Vikas Kapai
General Manager Sofitel Mumbai BKC
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
17 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Vikas Kapai le 17 oct. 2019
Bonjour Valued Guest
Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience.
At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.
We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique.
At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.
We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique.
Sincèrement,
Vikas Kapai
General Manager – Sofitel Mumbai BKC
10/10 Excellent
Voyageur vérifié
12 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Vikas Kapai le 14 oct. 2019
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Vikas Kapai
General Manager – Sofitel Mumbai BKC
10/10 Excellent
Amair
27 sept. 2019
Amair
Séjour de 2 nuits en septembre 2019
Réponse de Vikas Kapai le 14 sept. 2022
Bonjour Amair Thank you for your rating. I hope we will have the pleasure of welcoming you again soon to the Sofitel Mumbai BKC. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC
10/10 Excellent
Voyageur vérifié
30 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mars 2019
Réponse de Biswajit le 31 mars 2019
Bonjour Valued Guest,
Thank you so much for your generous compliments and appreciation.
Truly means a lot.
Look forward to you visiting us again.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Excellent
Voyageur vérifié
10 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon choix
Voyageur vérifié
Séjour de 4 nuits en décembre 2018
Réponse de Biswajit le 11 déc. 2018
Bonjour Valued Guest,
Thank you so much for your 5 star rating.
Hope to see you soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Excellent
martin
30 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
N'hésitez pas à vivre cette belle expérience.
martin
Séjour de 4 nuits en octobre 2018
Réponse de Biswajit le 5 nov. 2018
Bonjour martin,
Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience.
I am delighted to learn that you had an overall pleasant stay with us.
At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.
We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique.
Sincerely,
Biswajit CHAKRABORTY
General Manager - Sofitel Mumbai BKC
10/10 Excellent
Hermann
12 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hermann
Réponse de Biswajit le 13 avr. 2018
Bonjour Hermann,
Thank you so much for your 5 star rating. Hope to see you soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
8/10 Bien
Marie
12 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Marie
Séjour de 2 nuits en février 2018
Réponse de Biswajit le 13 févr. 2018
Bonjour Marie,
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Excellent
nolan
24 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel to enjoy Mumbai!
nolan
Séjour de 2 nuits en novembre 2017
Réponse de Biswajit le 27 nov. 2017
Bonjour nolan,
Thank you so much for your positive endorsements. Hope to see you soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Excellent
jean, Strasbourg
17 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hôtel
jean
Réponse de Biswajit le 21 nov. 2015
Dear Jean,
Thank you so much for your warm comment.
Look forward to seeing you back soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Excellent
philippe, France
5 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
philippe
Réponse de Biswajit le 7 nov. 2015
Bonjour Philippe,
Thank you so much for your kind review.
We hope you will give us the opportunity to welcome you again soon to the Sofitel Mumbai BKC.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Excellent
Dominique, France
21 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominique
10/10 Excellent
Dominique, Français expatrié à Bangkok
30 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toujours l'Excellence
Dominique
10/10 Excellent
Dominique, Français expatrié à Bangkok
31 janv. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hôtel
Dominique
10/10 Excellent
LINDA, HOTEL
19 janv. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chambre moderne et confort
LINDA
10/10 Excellent
Nicolas, Paris
26 avr. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime hôtel à Mumbai
Nicolas
10/10 Excellent
Carlo
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlo
Séjour de 7 nuits en mai 2024
10/10 Excellent
Qaisar
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Qaisar
Séjour de 3 nuits en février 2024
Réponse de Taniska le 24 mai 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Anuradha
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anuradha
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 30 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
shigeo
23 avr. 2024
shigeo
Séjour de 3 nuits en avril 2024
Réponse de Taniska le 13 mai 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Bien
Aparna
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aparna
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 23 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Kamal Krishna
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kamal Krishna
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 23 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
DINESH
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DINESH
Séjour de 3 nuits en avril 2024
Réponse de Taniska le 12 avr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Bien
Gurpreet
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gurpreet
Séjour de 1 nuit en avril 2024
Réponse de Taniska le 8 avr. 2024
Bonjour Mr. Gurpreet,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Sricharan
28 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sricharan
Séjour de 1 nuit en janvier 2024
Réponse de Taniska le 28 févr. 2024
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Bien
Mitulkumar
26 févr. 2024
Mitulkumar
Séjour de 2 nuits en février 2024
Réponse de Taniska le 21 mars 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Jasvir
26 févr. 2024
Jasvir
Séjour de 1 nuit en février 2024
Réponse de Taniska le 26 févr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Swarn
Voyage en famille
16 févr. 2024
Swarn
Séjour de 2 nuits en février 2024
Réponse de Taniska le 17 févr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Soumya kanti
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Soumya kanti
Séjour de 3 nuits en février 2024
Réponse de Taniska le 15 févr. 2024
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Rajiv Ramesh
10 févr. 2024
Rajiv Ramesh
Séjour de 1 nuit en février 2024
Réponse de Taniska le 13 févr. 2024
Bonjour Mr. Ramesh,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Satisfaisant
Haripriya
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Haripriya
Séjour de 1 nuit en février 2024
Réponse de Taniska le 13 févr. 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Andrew
Voyage d’affaires
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
Réponse de Taniska le 13 févr. 2024
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
2/10 Horrible
Harjit, Owensboro
6 févr. 2024
Harjit
Séjour de 2 nuits en février 2024
Réponse de Taniska le 7 févr. 2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Pete
Voyage d’affaires, Voyage en couple
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pete
Séjour de 1 nuit en février 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Rajiv Ramesh
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rajiv Ramesh
Séjour de 1 nuit en janvier 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Mr. Ramesh,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Satisfaisant
Pradeep
Voyage en famille
28 janv. 2024
Les points forts : Personnel et service
Pradeep
Séjour de 1 nuit en janvier 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Satisfaisant
Faisal
Voyage en groupe
27 janv. 2024
Under expectations
Faisal
Séjour de 3 nuits en janvier 2024
Réponse de Taniska le 28 janv. 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Satisfaisant
DANNY, Los Angeles
23 janv. 2024
DANNY
Séjour de 2 nuits en janvier 2024
Réponse de Taniska le 25 janv. 2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Harveer
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harveer
Séjour de 3 nuits en janvier 2024
Réponse de Taniska le 25 janv. 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Bien
Suneet
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suneet
Séjour de 2 nuits en janvier 2024
Réponse de Taniska le 22 janv. 2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Samina
Voyage en famille
19 janv. 2024
Samina
Séjour de 4 nuits en janvier 2024
Réponse de Taniska le 22 janv. 2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Radhika
11 janv. 2024
Radhika
Séjour de 3 nuits en janvier 2024
Réponse de Taniska le 4 févr. 2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Bien
Bhakti
Voyage en famille
9 janv. 2024
Les points forts : Propreté et équipements
Bhakti
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 10 janv. 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Bien
Bhakti
9 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Bhakti
Réponse de Taniska le 10 janv. 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Bakir Tri-state Enterprises
Voyage en famille avec de jeunes enfants
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bakir Tri-state Enterprises
Séjour de 4 nuits en décembre 2023
Réponse de Taniska le 9 janv. 2024
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Sanjay
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sanjay
Séjour de 2 nuits en janvier 2024
Réponse de Taniska le 9 janv. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Christal
Voyage en groupe
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Christal
Séjour de 2 nuits en décembre 2023
Réponse de Taniska le 8 janv. 2024
Bonsoir Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC