Coffres-forts dans les chambres, bureau

Avis sur Novotel Mumbai International Airport

5 out of 5
Novotel Mumbai International Airport
CTS 1359, Andheri - Kurla Rd, Marol, next to Airport Metro Station, Mumbai

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 33 avis sur 55." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 55." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 55." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 55." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 55." "

9,2/10

Propreté

8,8/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Kirti

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Though traffick was bad on main road coming and leaving hotel, location is good for the airport and plenty of places within walking distance to go and eat and shopping.
Séjour de 1 nuit en avril 2024
Réponse de Vishrut Gupta le 4 mai 2024
Dear Ms. Kirti,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

Soniya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great food and staff!
Séjour de 13 nuits en avril 2024
Réponse de Vishrut Gupta le 2 mai 2024
Dear Ms. Soniya,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Satisfaisant

Parth

Séjour de 3 nuits en avril 2024
Réponse de Rachita Sood le 13 mai 2024
Dear Mr. Parth, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Do let us know in case there is anything we can work towards enhancing our guests' stay experience. You can reach us at +91 86578 68771 and share your feedback with us.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Rachita SoodGeneral Manager

8/10 Bien

Sumita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Ms. Sumita, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

10/10 Excellent

Avi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel with great facilities and staff. Everyone is very friendly and everything is clean. As a Westerne, you will be very comfortable here.
Séjour de 14 nuits en mars 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Mr. Avi, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ralitsa, Birmingham

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport and very pleasant!
Séjour de 1 nuit en avril 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Ms. Ralitsa, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ranbir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel and it's staff were impeccable, they went above and beyond to assist you.
Séjour de 1 nuit en mars 2024
Réponse de Vishrut Gupta le 5 avr. 2024
Dear Mr. Ranbir Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

JINSOON

Séjour de 2 nuits en février 2024
Réponse de Vishrut Gupta le 29 févr. 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Jon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent hotel near the airport that I stayed at for a night. Room was excellent. The corridors on the way to the room were a bit tired look and let it down a bit compared to the room itself. Recommend for a short stop near the airport but probably would stay somewhere else for a longer stay in Mumbai as there are a lot of other lovely hotels that are bigger and better.
Séjour de 1 nuit en février 2024
Réponse de Vishrut Gupta le 29 févr. 2024
Dear Mr. Jon, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

8/10 Bien

Saritha

Séjour de 1 nuit en février 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Ms. Saritha, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

10/10 Excellent

Subhankar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
One of the best overnight stay in Mumbai
Séjour de 1 nuit en janvier 2024
Réponse de Vishrut Gupta le 1 févr. 2024
Dear Mr. Subhankar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Harjeet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 3 nights in December 2023. Our overall experience was very positive. The staff is very friendly and helpful and they did everything to make our stay comfortable and enjoyable. As we checked in late, there were limited dining options. One suggestion would be to keep the restaurant open at least until 11 or 11:30pm.
Séjour de 3 nuits en décembre 2023
Réponse de Vishrut Gupta le 24 janv. 2024
Dear Mr. Harjeet, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ashish

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best and superb staff with sweet and polite behaviour and ready to serve you. Property is well maintained and beautiful Overall it was fun to stay in Novotel international airport hotel Mumbai.
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 24 janv. 2024
Dear Mr. Ashish, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

2/10 Horrible

Nassir

Les points faibles : Personnel et service
Extremely disappointed
I was arriving at 9 am to the hotel. Because the check in starts from 3 pm I had paid my room from the nigh before even though I would not sleep that night in the room. So I can secure my check in from 9 am. Despite me paying for the room they gave it to someone else and double booked it! So I couldn’t check in when I arrived and had to wait an hour until they could find me an another room!
Séjour de 2 nuits en janvier 2024
Réponse de Vishrut Gupta le 17 janv. 2024
Dear Mr. Nassir, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Vishrut Gupta le 17 janv. 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

SEEMA, Woodbridge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property inside the hotel Christmas decorations
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 24 janv. 2024
Dear Ms. Seema, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Joydip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Mr. Joydip,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Akshee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Ms. Akshee, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Neeta

Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Ms. Neeta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Amitesh

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Mr. Amitesh, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

sarani

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located very close to the airport! Helpful staff members. Well maintained property.
Séjour de 2 nuits en décembre 2023
Réponse de Vishrut Gupta le 7 déc. 2023
Dear Ms. Sarani,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Deepak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 23 nov. 2023
Dear Mr. Deepak, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ramdeo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff service was excellent and food was great...property is in an area that has some defects in the area of noise, appearance and cleanliness.
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 20 nov. 2023
Dear Mr. Ramdeo Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel & Location
Breakfast is very nice. Staff need more attention
Séjour de 1 nuit en octobre 2023
Réponse de Vishrut Gupta le 16 nov. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ramachandran

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 16 nov. 2023
Dear Mr. Ramachandran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Agnieszka

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Vishrut Gupta le 13 nov. 2023
Dear Ms. Agnieszka, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Satisfaisant

Shweta

Les points forts : Équipements et infrastructures et conditions de l’hébergement
1. I got served expired cake 2. Didn’t like customer service for ground floor including reception. Absolutely non friendly and helpful
Séjour de 2 nuits en octobre 2023
Réponse de Vishrut Gupta le 3 nov. 2023
Dear Ms. Shweta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

INVENTIA

Séjour de 1 nuit en octobre 2023
Réponse de Vishrut Gupta le 2 nov. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Bien

Pravinkumar, Lusaka

Séjour de 2 nuits en octobre 2023
Réponse de Vishrut Gupta le 1 nov. 2023
Dear Mr. Kumar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Jaime

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern rooms, not sure why you can look straight into the bathroom from the bedroom area through a clear glass wall. Not ideal when sharing with my dad. Luckily we noticed and brought the screen down although it was not obvious how to do it. Also does everything need to be on your phone, the room key? What then happens if your battery runs out. 🙈
Séjour de 1 nuit en octobre 2023
Réponse de Vishrut Gupta le 26 oct. 2023
Dear Mr. Jaime, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was excellent and staff were friendly.
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 21 oct. 2023
Dear Mr. Jonathan, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Vishrut Gupta le 22 oct. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

INVENTIA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en octobre 2023
Réponse de Vishrut Gupta le 19 oct. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Satisfaisant

Seemantini

Voyage d’affaires
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 19 oct. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Nitian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ubicacion lejana pero el hotel nuevo
Séjour de 3 nuits en septembre 2023
Réponse de Vishrut Gupta le 19 oct. 2023
Dear Mr. Nitian,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Satisfaisant

Rahul

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 30 sept. 2023
Dear Mr. Rahul, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Satisfaisant

Kiran

Les points forts : Propreté, personnel et service, confort de la chambre
Very bad managing of breakfast service. They had let a batch of trainees add to breakfast Queue and it slowed down everything. I understand the situation, but it should have been managed much better
Séjour de 2 nuits en septembre 2023
Réponse de Vishrut Gupta le 23 sept. 2023
Dear Ms. Kiran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help us understand the areas of improvement. Please be rest assured that the feedback has been shared with the concerned team and we shall take necessary measures to ensure that it is not repeated in the future.Please accept our sincere apologies for the inconvenience caused and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Thankachan Pallikkarakaran

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Service and Staff
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 19 sept. 2023
Dear Mr. Pallikkarakaran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023
Réponse de Vishrut Gupta le 19 sept. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bien

Heidi

Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 17 sept. 2023
Dear Ms. Heidi,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Satisfaisant

Abu

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This hotel is prone to selective deafness.
A decent hotel but not givren to disclosures. I was given a room which was vibrating (actually) and decibel level was close to 200. Of course, the hotel has deaf people on its payroll as none of them acknowledged the sound level...but offered to change my room to another floor - soundless at that. All this was happenning at midnight. A whole night wasted as I was travelling abroad the next day and could not get any rest inspite of paying more than $100.
Séjour de 2 nuits en septembre 2023
Réponse de Vishrut Gupta le 11 sept. 2023
Dear Mr. Abu,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. Please accept our sincere apologies for the inconvenience caused during your stay.We would like you to know that this is not at all reflective of the kind of service and comfort we aim to provide our guests. We understand how inconvenient the noise must have been especially when you have important travel plans next day. Your comfort and satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. Be rest assured that the issue has been taken up with the team and we will have the same resolved. We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Bien

Milalynne

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay. F & B service needs improvement.
The room is new, spacious, and clean. Front Desk and Housekeeping staff are excellent, except for the operator, who was in a rush. F & B service needs improvement. We had dinner on our first night & the wait staff forgot our 2 dim sum orders. We kept flagging them & they said, "My colleague will take care of you." The staff may have assigned tables, but the one assigned to us was nowhere to be found until I insisted that we'd waited for over 30 minutes already. They ended up not charging us for the dim sum. Breakfast was a better experience, though we may have already been flagged because of our experience during dinner, as they were extra friendly. Overall, a good stay.
the facade
our room
dinner
idli
Séjour de 2 nuits en août 2023
Réponse de Vishrut Gupta le 10 sept. 2023
Dear Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. Please be rest assured that your feedback with regards to the Food and Beverage Service is being looked to improve the same.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

KSHAMA

Séjour de 1 nuit en août 2023
Réponse de Vishrut Gupta le 10 sept. 2023
Dear Ms. Kshama, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

LEENA

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Vishrut Gupta le 10 sept. 2023
Dear Ms. Leena, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Lalitha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff n awesome breakfast n food….
Séjour de 3 nuits en juillet 2023
Réponse de Vishrut Gupta le 21 juil. 2023
Dear Ms. Lalitha,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Generally Good.
The hotel seems to be quite new and the room condition was also good. The bed could be improved and the shower room's glass door sealing was leaking so need to be checked but condition was good overall. My room was located on 3rd floor, facing to the local subway, probably less than 30m away so there was noise from it. I would ask the room facing different direction for my next stay.
Séjour de 2 nuits en juin 2023
Réponse de Vishrut Gupta le 19 juil. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us.Please be rest assured that your feedback is well noted and has been passed on to the concerned team members so that we can work on the same and improve our services.At Novotel, we strive to make sure that our guests receive the best of our services and such feedbacks help us identify our loop holes and help us work towards them.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

SUDARSHAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very good hotel. Very close to the airport. Exceptional value for the tarrif paid. Conveniently located.
Séjour de 1 nuit en juin 2023
Réponse de Vishrut Gupta le 29 juin 2023
Dear Mr. Sudarshan,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
It was too noisy throughout the night. Totally tired. I paid like a 5 star hotel for a 3 star hotel
Séjour de 1 nuit en mars 2023
Réponse de Vishrut Gupta le 29 mars 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed with the key stakeholders and we will ensure that this does not occur in the future.We greatly value your patronage and hope you give us another opportunity to restore your faith in our services.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Vishrut Gupta le 6 mars 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your visit with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.Your feedback goes a long way in motivating our team to continue to deliver exceptional experience for all our guests.The team is looking forward to welcoming you to another memorable experience in the future.Best RegardsVishrut GuptaGeneral Manager