Extérieur
Vérifier la disponibilité

Avis sur ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Grand Central, a Luxury Collection Hotel, Mumbai
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 386 avis sur 608." "
Note des voyageurs de 8 (Bien), d’après 144 avis sur 608." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 608." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 608." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 608." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Karim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Kunal Pahwa- General Manager le 9 déc. 2023
Dear Mr. Karim,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

HEE-SOUK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Team ITC Grand Central le 18 mars 2020
Dear Guest, Greetings of the day!! Thank you so much for sharing your valuable feedback with us . We are delighted to know that you had a memorable experience with us. We look forward to the opportunity to host you again

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très propre et confortable mais le voisinage laisse à désirer. Le prix aussi, mais le haut de gamme en Inde n'est pas bon marché.
Séjour de 6 nuits en janvier 2018

10/10 Excellent

FARES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sans hésiter
Personnel accueillant et très souriant, très bon restaurant indien
Séjour de 8 nuits en juillet 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Hotel avec un très mauvais rapport qualité/prix.
Cet hôtel a un prix totalement démesuré. Les chambres auraient besoin d'une bonne rénovation, surtout la salle de bains. Ils m'ont facturé 2 fois la chambre : à la réservation et au départ et m'ont également rajouté du mini-bar sur la facture alors que je n'avais rien consommé... Le restaurant est également hors de prix sans être exceptionnel !! Bref, très mauvais rapport qualité/prix....

10/10 Excellent

David, Toulouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hotel! Très bon rapport qualité prix

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bel hotel mais trop loin de tout
Fonctionnel mais nous avons été obligé de prendre un rickshaw pour le moindre déplacement... 5 km environ des choses à voir...En plus nous ont été facturés les petits déjeuners des enfants. Je ne comprends pas pourquoi, car ils étaient bien mentionnés dans notre réservation.

6/10 Satisfaisant

fraudet

Les points forts : Propreté et infrastructures et conditions de l’hébergement
hôtel fréquenté par des businessmen
nous avions choisi l'ITC pour terminer dans d'excellentes conditions notre séjour en Inde , l'accueil fut a la hauteur de ces 5 étoiles : chaleureux, check in matinal, petit déjeuner offert: la classe; en revanche, nous avions choisi la formule "exécutive club" qui donne droit à des boissons soft dans la journée et un apéro en soirée, nous apprenons que l'ITC propose une formule différente style happy hour: un verre acheté, un verre offert mais au prix du verre, on accepte mal cette situation; nous avons du parlementer longtemps pour obtenir ce que nous avions payé!!! et tout au long de la journée, on nous a soufflé le chaud et le froid; en conclusion, nous avons eu le sentiment de faire l'aumône alors que nous avons payé cette prestation! d'autre part, l'eau de la piscine intérieure est trop froide et les joints sont sales: indigne d'un tel hôtel! il est enfin trop fréquenté par des hommes d'affaire, bruyant et le quartier ne présente aucun interêt: il est loin de tout!!!

10/10 Excellent

Parag, New York

Séjour de 1 nuit en avril 2024
Réponse de ITC Grand Central le 18 mai 2024
Dear Mr. Parag, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

8/10 Bien

Timothy

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall good stay! Breakfast buffet is recommended with a large variety of Indian and western options!
Séjour de 6 nuits en avril 2024
Réponse de Kunal Pahwa- General Manager le 10 avr. 2024
Dear Mr. Timothy,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing from the very beginning. Felt they went above and beyond for us.
Séjour de 4 nuits en mars 2024
Réponse de Kunal Pahwa- General Manager le 1 avr. 2024
Dear Ms. Elizabeth,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Satisfaisant

Tsai

Séjour de 3 nuits en février 2024
Réponse de Kunal Pahwa le 9 mars 2024
Dear Guest, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Médiocre

Tamil Selvi

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
No Free transport pick-up Airport to hotel, no shower cap & cotton swabs.
Séjour de 6 nuits en février 2024
Réponse de Kunal Pahwa- General Manager le 4 mars 2024
Dear Mr. Selvi, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel pertaining to transportation services and the requested amenities in the bathroom. We assure you that we are personally investigating this issue . Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

2/10 Horrible

Lavrenti

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not coming back
Séjour de 11 nuits en février 2024
Réponse de Kunal Pahwa le 22 févr. 2024
Dear Ms. Lavrenti, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Mr Umar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place , staff is very helping
Séjour de 5 nuits en février 2024
Réponse de Kunal Pahwa le 21 févr. 2024
Dear Mr. Umar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Satisfaisant

Suresh

Séjour de 1 nuit en février 2024
Réponse de Kunal Pahwa le 13 févr. 2024
Dear Mr. Suresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Naresh

Séjour de 2 nuits en février 2024
Réponse de Kunal Pahwa le 21 mars 2024
Dear Mr. Naresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Satisfaisant

Insiyah

Voyage en famille
Les points forts : Propreté
For the price we paid, the rooms were very small, and the quality breakfast experience at a 5 star hotel, I felt, was lacking. Beds were comfortable, and the location was good. However when staying in Mumbai, I much rather recommend Nariman Point and along the ocean front stay. However, unfortunately, you will not find a Mariott hotel in that area.
Séjour de 4 nuits en janvier 2024
Réponse de Kunal Pahwa le 2 févr. 2024
Dear Mr. Insiyah, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

PRATAS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kunal Pahwa- General Manager le 2 févr. 2024
Dear Mr. Pratas,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SANIL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service and fantastic facility.
Séjour de 2 nuits en décembre 2023
Réponse de Kunal Pahwa le 25 janv. 2024
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

junho

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Kunal Pahwa le 24 janv. 2024
Dear Mr. Junho,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Louise

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Kunal Pahwa le 22 janv. 2024
Dear Ms. Louise,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SUK HYUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well systemed hotel with warm staffs
Séjour de 5 nuits en janvier 2024
Réponse de Kunal Pahwa le 17 janv. 2024
Dear Mr. Hyun,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

YUNA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Kunal Pahwa le 9 janv. 2024
Dear Ms. Yuna,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star luxury in off-centre location
Inevitably, perhaps, our stay at the Grand Central was fantastic. This was our only 5 star hotel stay in our 3-weeks in India so we don’t have anything to compare it with, but its splendour, comfort and quality shone through in every detail. We opted for the Executive Club Exclusive because it has the window seat which made for a fabulous spot to relax. We had the breakfast which, though primarily Indian fare, catered for all tastes. Uber is so good in Mumbai that to us it wasn’t that important which neighbourhood we stayed in, but Parel isn’t the loveliest of locales.
Séjour de 3 nuits en décembre 2023
Réponse de Kunal Pahwa le 9 janv. 2024
Dear Mr. Andrew,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Médiocre

Shamim

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This is my opinion and based on my stay here at the itc grand central. Although it’s stated that this is a 5star hotel I would put it at 3 to 3.5 stars only. From the minute we entered the room everything seem dated and set in the 80’s. Unfortunately we had to make quite a few complaints through out our stay for things that would be avoided for a 5star rating.
Séjour de 3 nuits en décembre 2023
Réponse de Kunal Pahwa le 30 déc. 2023
Dear Mr. Shamim, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SAMEER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Kunal Pahwa- General Manager le 26 déc. 2023
Dear Mr. Sameer,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kunal Pahwa- General Manager le 26 déc. 2023
Dear Mr. Rebecca,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Prarthana

Séjour de 3 nuits en décembre 2023
Réponse de Kunal Pahwa- General Manager le 11 janv. 2024
Dear Prarthana,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SANIL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect spot for a family stay
Séjour de 3 nuits en décembre 2023
Réponse de Kunal Pahwa le 21 déc. 2023
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Satisfaisant

Nisha

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kunal Pahwa le 16 déc. 2023
Dear Ms. Nisha,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Kunal Pahwa- General Manager le 9 déc. 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Nitin

Les points forts : Équipements
Hotel is excellent on par with some of the best. Rooms are comfortable and up to date. The decor is beautiful and reminiscent of a bygone era but with modern appointment. Area around is so so but safe
Séjour de 12 nuits en novembre 2023
Réponse de Kunal Pahwa- General Manager le 8 déc. 2023
Dear Mr. Nitin,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Han Sol

Séjour de 1 nuit en décembre 2023
Réponse de Kunal Pahwa- General Manager le 7 déc. 2023
Dear Mr. Sol,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

aarti

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt at home. Staff was amazing.
Séjour de 6 nuits en novembre 2023
Réponse de Kunal Pahwa- General Manager le 5 déc. 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Amit

Séjour de 1 nuit en novembre 2023
Réponse de Kunal Pahwa le 18 déc. 2023
Dear Mr. Amit,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Mandar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tastefully appointed rooms. Excellent food options. But what trumps everything is the service level of everything ... concierge , front desk, in room dining , or laundry... Top of the class!
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Mr. Mandar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Sanjam

Séjour de 1 nuit en novembre 2023
Réponse de Kunal Pahwa- General Manager le 9 nov. 2023
Dear Sanjam,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Magdalena

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience
Great stay!
Séjour de 5 nuits en septembre 2023
Réponse de Bhagwan Balani le 4 oct. 2023
Dear Mr. Magdalena, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Seema

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Grand Central place to stay.
Our stay was amazing and very satisfying. The rooms were spacious and clean. All amenities in place. Good wifi. Great food. Quick check in and check out. Good location very central.
Séjour de 3 nuits en août 2023
Réponse de Bhagwan Balani le 28 août 2023
Dear Ms. Seema,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Haritosh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Bhagwan Balani le 28 août 2023
Dear Mr. Haritosh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent the staff was very co operative and helpful.
Séjour de 1 nuit en août 2023
Réponse de Bhagwan Balani le 17 août 2023
Dear Mr. Alex,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

alan

Séjour de 2 nuits en juillet 2023
Réponse de Bhagwan Balani le 28 juil. 2023
Dear Mr. Alan,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

GAURAV

Séjour de 2 nuits en mai 2023
Réponse de Bhagwan Balani le 24 mai 2023
Dear Mr. Gaurav,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Jose, Fort Mill

Séjour de 3 nuits en avril 2023
Réponse de Bhagwan Balani le 11 mai 2023
Dear Mr. Jose,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

JAYESH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have been regulars at this hotel as the location is excellent and the service is the best and there is no room for improvement. Whenever any hotel staff sees us they always greet us. Best hotel in terms of everything
Séjour de 5 nuits en avril 2023
Réponse de Bhagwan Balani le 14 avr. 2023
Dear Mr. Jayesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Babubhai

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Mr. Bhagwan Balani le 3 avr. 2023
Dear Mr. Babubhai,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings and review on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excellent

Hanna

Séjour de 2 nuits en février 2023
Réponse de Bhagwan Balani le 13 févr. 2023
Dear Ms. Hanna,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excellent

Sanjay

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were welcoming and just second to none. Had an exceptional stay with them.
Séjour de 3 nuits en janvier 2023
Réponse de Bhagwan Balani le 25 janv. 2023
Dear Mr. Sanjay,Greetings from ITC Grand Central Mumbai! It was a pleasure having you with us .We thank you for the five star ratings and review on our product and services. Your delightful words, towards the hotel and the services extended by the team, encourages us to keep serving our guests with utmost perfection and as per their requirements.Thank you once again and we look forward to welcome you back ITC Grand Central, MumbaiWarmly,Bhagwan Balani General Manager