Thank you for being our guest. We are sorry for the issue you encountered and that you were unhappy with our grab-and-go breakfast. Your comment will be shared with our brand leaders to determine new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management

Dear Faye, We appreciate you choosing Extended Stay America and are glad to know how much you enjoyed your stay. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Pedro Emilio, Thank you for sharing your experience, and we apologize for the oversight that occurred with your room assignment. Guest satisfaction is our priority, and we regret any inconvenience this caused. We appreciate your understanding and patience during this situation. Please rest assured that we are addressing this issue with our team to prevent similar occurrences in the future. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear Sierra, Thank you for choosing to stay with us. We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you as under-21 policy was not communicated to you in advance. We understand the frustration and hope you will offer us another opportunity to host you and your family.Sincerely,Hotel Management

Dear Shpetim, We're thrilled to hear you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're delighted you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

Dear Jeremy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Lynne, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are very glad that you were pleased with our convenient location and check in service. We hope to have the honor of hosting you again soon.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing us and sharing your recent stay experience. It is glad you had a pleasant stay overall. However, we are sorry for the disappointment with the room's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. We will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Mandi, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Pedro, Thank you for the excellent review. We are glad your stay was enjoyable and we could exceed your expectations. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Thomas, We are sorry to read about the issues you experienced during your stay. It's clear that the shower drainage and HVAC unit noise were significant inconveniences, and we apologize for the discomfort they caused. We will address these matters immediately to ensure our guests receive the best experience they deserve. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Ronald, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will return so that we can provide you with a better experience.SincerelyHotel Management

Dear Dana, Thank you for reviewing our hotel. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry we did not meet your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management

Dear Deborah, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please accept our apologies, and we hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

Dear Caitlin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Helene, Thank you for posting your candid review. It is always great to know our guests are satisfied with our efforts, and we appreciate your compliment regarding the hospitable service provided by our associates. We are also delighted you enjoyed our clean suites and comfortable beds. However, we apologize for the concerns which kept your stay from being perfect. We are thankful you shared your observations regarding the conditions of our hotel. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. It was a pleasure hosting you, and we do hope to welcome you back for a much-improved accommodation.Sincerely,Hotel Management

Dear GRISEL, Thank you for choosing us and posting your feedback. We want every guest to have a positive experience and apologize for disappointing you. Our housekeeping and maintenance teams usually do a great job in providing excellent services throughout our hotel. Therefore, we will review your feedback with our associates to address the issues you mentioned and avoid this kind of oversight moving forward. Also, we have shared your feedback regarding our complimentary grab-and-go breakfast with the appropriate individuals to see what we can do to enhance the choices we offer. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Jorge, thank you for reviewing your stay at Extended Stay America. We are delighted to read that John helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Mike, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We have alerted our Housekeeping and Front Office regarding your concerns so that this does not happen again. Thanks for bringing these issues to our attention, and we hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely,Hotel Management

Dear Deborah, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so lovely to read how much you enjoyed your stay, and we are happy you were impressed with our service and the comfort of the room. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

Dear Chelsi, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We'll be sure to share your compliments with the entire team. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management

Dear Laura, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Darvell, thank you for evaluating your recent stay. We appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We appreciate your business and hope you will consider giving us another opportunity to welcome you again. Sincerely, Hotel Management

Jeremy, we are disappointed to see that we did not live up to our typical standards and are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Rosalee, thank you for rating your experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management

Emily, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management

Rhonda, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the inconvenience due to the maintenance issues. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. We appreciate your positive feedback and hope to have the chance to redeem ourselves. Sincerely, Hotel Management